WS Item 4 (2)Managing the City with a
Strategic Framework
The Strategic Framework is a comprehensive picture of the organization’s strategy. It clarifies how individual efforts and team projects can be connected to achieve the best outcome.
It includes meaningful target measures and a sequence of activities that help focus on the key efforts that implement the strategy.
Strategy Framework Development
Strategy Framework Development
2013
Dept. Strategy Maps
Dept. Scorecards
Dashboards (pilot)
Employee Engagement
2014
Scorecard Refinement
Dashboard Refinement
Employee Engagement
Citizen Survey
Strategic Framework Components
Citizen Survey conducted every two years
Strategic Direction
Defining Strategy
City Strategy Map
Mission
Focus Areas
Objectives
Corporate Business Outcomes
Values
Citizen Satisfaction Survey
Feedback on City Services
Aligned with Strategy Map
Identifies gap issues
Guides work & communication
Provides “lag” measures
Conducted biannually (2013 results pending)
Citizen Survey - Service Importance vs. Satisfaction How important are the following services? How satisfied are you with the job the City is doing to provide these services?
Implementation Plans (Citywide)
Southlake 2030
16 elements
Tiered recommendations
Financial alignment
Clear responsibility
Southlake2030.com
Measuring Success
Citywide Scorecard
Strategy Map Alignment
Key Accountability Indicators
Citywide Targets
Citywide Trends
Citywide Scorecard Measures (representative)
Sales Tax Growth
Value of Volunteer Activity
Voter Registration
Pavement Quality Index
Bond Rating
Financial Management Assess.
General Fund – Fund Balance
Debt as % of Assessed Value
Voluntary Turnover Rate
SMS Assessment Scores
Citizen Survey Scores
Employee Engagement Scores
Crime Rates
Response Times
Background Checks Completed
Accident Clearance Times
Master Plan Rec. Completed
Commercial Square Footage Growth
Commercial Value
Vacancy Rates
Departmental Strategy
Dept. Strategy Maps
Define mission & vision, core services
Align with City corporate objectives
Align with City Critical Business Outcomes
Used as basis for Departmental Business Plan
Success reported on Department Scorecard
Departmental Business Plans
Business Plan
Annual Work Plan
Assessment
Precursor to budget submission
Initiatives
KAIs and Targets
Alignment
Financial Alignment
Budget & CIP
Focus Area and Objective references
Citizen Satisfaction Survey references
Performance reporting
Measuring Department Success
Citizen
Survey
Southlake
2030
Dept.
Business
Plan
Budget
Score-card
Citizen
Survey
Sidewalk
Example
A Word About Employee Engagement
City of Southlake High Performance Organization Model
So What?
Questions / Discussion