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Items 4C-4D-4E Approve Community Services Agreements Item 4C-4D-4E Community Services Agreements Metroport Meals On Wheels (MMOW) Grapevine Relief and Community Exchange (GRACE) SafeHaven of Tarrant County Requested Action Background Benefits Citizens and Businesses Benefits City Cultural Economic Educational Social Background Standardized Agreements Developed by CC & Staff (2011) 3 Year Terms Financial Considerations MMOW $15,750 GRACE $ 5,000 SafeHaven $ 1,000 City of Southlake Strategy Map Critical Business Outcomes CBO1 - Continue to implement Southlake 2030 Plan by focusing on short-term initiatives. CBO2 - Become an employer of choice by developing a plan to recruit, develop and retain employees committed to excellence. CBO3 - Develop long-term strategies to address future financial uncertainties and challenges. CBO4 - Improve mobility by proactively completing traffic analysis of key areas. CBO5 -Optimize resources through collaboration and partnerships to reduce costs and add service value. The City of Southlake provides municipal services that support the highest quality of life for our residents, businesses, and visitors. We do this by being an exemplary model of balancing efficiency, fiscal responsibility, transparency, and sustainability. Deliver on Our Focus Areas Performance Management & Service Delivery C1 Achieve the highest standards of safety & security C2 Provide travel convenience within City & region C3 Provide attractive & unique spaces for enjoyment of personal interests C4 Attract & keep top-tier businesses to drive a dynamic & sustainable economic environment C5 Promote opportunities for partnerships & volunteer involvement Serve our Customers Manage the Business B1 Achieve best-in-class status in all City disciplines B2 Collaborate with select partners to implement service solutions B3 Enhance resident quality of life & business vitality through tourism B4 Provide high quality services through sustainable business practices B5 Enhance service delivery through continual process improvement B6 Optimize use of technology Provide Financial Stewardship Promote Learning and Growth F1 Adhere to financial management principles & budget F2 Invest to provide & maintain high quality public assets F3 Achieve fiscal wellness standards F4 Establish & maintain effective internal controls L1 Ensure our people understand the strategy & how they contribute to it L2 Enhance leadership capabilities to deliver results L3 Attract, develop & retain a skilled workforce L4 Recognize & reward high performers L5 Empower informed decision-making at all levels in the organization C6 Enhance the sense of community by providing excellent customer service and citizen engagement opportunities L6 Foster positive employee engagement Review of Agreements Organizations City Attorney Senior Advisory Commission Metroport Meals On Wheels Home-delivered meals (Monday-Friday) 1,107 meals in 2012 Weekly Senior Center Lunch 6,672 meals in 2012 GRACE Short term emergency assistance Supplemental food distribution Housing repair & construction Medical attention 4,557 individuals served in 2012 SafeHaven of Tarrant County Emergency Services Crisis intervention 24-hour crisis Hot Line Prevention & Transportation 24 hr crisis response to Southlake DPS 14 Southlake citizens received services in 2012 10 community outreach presentations to area groups Questions?