WS Item 4 Audio♦ �
SOUTHLAKE
Good evening Mayor and members of the Council. I am here tonight with representatives
from Duncan Disposal (introduce those in attendance) to provide you some service level
options for the upcoming renewal of our contract.
Overview
• Contract History
• Performance Review
• Renewal Service Level Options
• City Council Direction
L
Tonight, I'll briefly review the history of the contract, provide you information on how
Duncan has performed against the contract performance measures and present you some
options for consideration. At the end of the presentation, we will be asking you to provide
staff direction on what service level you would like to see in the contract.
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Contract History
• Original Contract Approved
(March 22, 2007)
• Citizen Survey • Citizen Survey
2007 2008 2009 2010 2011
Contract Renewed • Citizen Survey
(June 25, 2008)
• Contract term ends;
September 30, 2013
• Requires Council review of
performance priorto
renewal 1
2012 2013
The original contract was approved in the spring of 2007 and included a term of 18 months.
That contract was renewed for a five -year term in June of 2008, with an expiration date of
September 30, 2013.
The contract states that "near the end of the five year period, the City Council will
undertake a review of the performance of the Contractor based on the performance and
quality measures outlined in Section Eleven of the contract" which we will be doing this
evening.
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Current Contract Provisions
• Twice weekly garbage collection
• Once weekly recycling collection
• 3 bulk collections annually
• Unlimited bundled brush
collection
• Grass clippings and yard waste
• Annual CPI adjustments
Current contract provisions include:
[on screen]
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Performance Measures
Category Performance
Contract
Measure
Performance
Customer
Failure to contact
No more than six
Complaints
customers by end of
times per year
Two instances total
next business day
Customer
Resolution of
Complaints
complaint within 36
90%
99.8%
hours
Failure to collect
within 12 business
No more than 10
Waste Collection
hours after
times in a twelve
Seven instances
receiving
month period
total
notification
Failure to pick up
No more than three
Spillage
scattered refuse or
times in a twelve
Zero
spillage
month period
Collection within
Timeliness of
1000 ft of
No more than three
Collection
residences before
occasions during
One
7AM or after 71
initial term
This slide shows those performance measures mentioned earlier. Measures include
responsiveness to customer complaints, collection of waste following a missed pickup,
spillage and timeliness of collection.
As you can see, Duncan as not only met but well exceeded these measures.
Performance Measure -
Citizen Satisfaction Survey
How would you rate the services provided by the City's trash
and recycling contractor in the past 12 months?
Contract
% Responding Excellent, Very Good or Good requirement
100%
90% -
80%
70%
60%
50%
40% -
30%
207.
10%
0%
2011 2009 2007
The service contract with Duncan Disposal also includes a performance measure
related to resident service satisfaction, stating that an 85% satisfaction level must
be reached on the citizen survey.
This slide provides a view of Duncan's service performance since 2007 and shows
ratings of Duncan Disposal's performance during that time are comparable and
exceed the 85% contract requirement.
0
Performance Measure -
Citizen Satisfaction Survey
How would you rate the services provided by the City's trash
and recycling contractor in the past 12 months?
% Responding Excellent, Very Good or Good
100% —
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Bulk solid waste collection Curbside leaf recycling collection
Additionally, in 2011, residents were also asked to rate their experience with the bulk solid waste
and curbside leaf recycling services.
This figure shows that just over nine out of ten respondents indicated those services were
excellent, very good, or good.
* * * * * * * * * * * * * * * * * * * * * * **
Bulk:
Excellent
Excellent
50%
Very Good
26%
Good
17%
Fair
4%
Poor
2%
Leaf:
Excellent
45%
Very Good
29%
Good
18%
Fair
5%
Poor
3%
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Renewal Considerations
• Curbside Leaf Recycling Program
continuation
• Interest from residents for larger,
rolling recycling carts and
automation
• Some interest in automated
garbage collection
This slide outlines some points of consideration as we move into discussing renewal of the
contract.
First, since its inaugural collection in 2008, the Curbside Leaf Recycling Program has
diverted almost 800 tons of leaves from the landfill. As a way to quickly introduce the
program and to be able to gauge its success, the City chose to fund these initial years of the
program through the City's recycling fund. In order to continue this successful program, we
need to now consider alternate funding sources one of which is through the contract with
Duncan.
Additionally, we received quite a few comments in the most recent Citizen Survey and
continue to get calls and emails from residents interested in larger, rolling recycling carts.
We have also received requests for a fully- automated program that would include both
recycling and garbage collection.
During initial discussions with Duncan, we asked them to provide us with proposals that
would address these considerations and I'll walk through some of the options that they
have provided through the next few slides.
2x per week garbage collection
X
X
1x per week curbside recycling
X
X
Bagged grass collection
X
X
Option 1.
Curbside Leaf Recycling
X
Enhanced
Household Hazardous Waste
X
Collection Event
current
Weekly bulk collection
X (3 annual)
X
Bundled brush
services
(2 cubic yards/home/collection)
X (unlimited)
X
1x per week automated
recycling collection
1x per week automated
garbage collection
Monthly rate (prior to tax):
$11.87
$12.22
Increase to current:
$ 0.35
This slide shows you the first option, which is essentially an enhancement of the current
services. This option provides for the continuance of the curbside leaf collection and also
adds a Household Hazardous Waste Collection Event. Additionally, bulk collection has been
expanded to weekly collection as opposed to only the three annual collections provided
currently.
Option 1 does make a slight change to the collection of bundled brush. Currently, residents
can place and unlimited amount of bundled brush at the curb and it will all be collected on
the next collection day without additional charges. This and all options following propose
that residents may still place an unlimited amount for collection; however, only 2 cubic
yards will be collected per home per collection, meaning that depending on the amount
placed, it may take more than one collection day for the brush to be removed. Residents
will have an option to arrange for removal more quickly at an additional charge.
Option 1 proposes an increase of 35 cents, brining the total rate prior to tax to $12.22. 1 do
want to point out that according to the terms of the current contract, a 3% increase to
residential rates, the equivalent of 35 cents, should have been effective October 1St of last
year. However, in consideration of this renewal, Duncan agreed to forgo that increase and
instead offered the enhancements you see on the screen for the same amount.
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2x per week garbage collection
X
X
1x per week curbside recycling
X
Bagged grass collection
X
X
Option 2:
Curbside Leaf Recycling
X
Enhanced +
Household Hazardous Waste
X
Collection Event
Automated
Weekly bulk collection
X (3 annual)
X
Bundled brush
Recycling
(2 cubic yards/home/collection)
X (unlimited)
X
1x per week automated
X
recycling collection`
1x per week automated
garbage collection
Monthly rate (prior to tax):
$11.$7
$13,15
Increase to current:
$128
*allows addition of curbside commercial
as well
Option 2 is shown on this slide and includes all of the enhancements previously discussed;
however, this option converts the current curbside, bin recycling service to large, rolling
cart automated recycling collection.
Duncan will convert all residents to carts for recycling and will utilize new, automated
collection vehicles powered by compressed natural gas. There is an associated capital
investment for these new vehicles which is about $582,000. Additionally, a $404,000
investment will be need for the purchase of the recycling carts. Given this additional
investment, this option results in a monthly rate of $13.15, an increase of $1.28 per month
of which 93 cents can be attributed to covering the additional costs associated with those
capital investments.
I also want to point out that should automated residential recycling collection be
implemented, that would also allow the addition of curbside commercial recycling
collection to the current dumpster recycling collection now offered to commercial sites.
******** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * **
In case you are asked:
Additional recycling carts: $ .50 cents / month
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Option 3 includes everything discussed in Options 1 and 2, but adds automated garbage
collection. With this option, garbage collection would occur once per week and residents
would be required to dispose of all garbage in their cart with no more placement of any
bagged solid waste at the curb. Residents will have the option of paying monthly for
additional carts, should their disposal needs require more cart space.
This option also maintains the current service level with the collection of bagged grass as
well with the caveat that all bags will have to be in a cart in order for collection to occur.
As with Option 2, there is a significant capital investment that will be required. Duncan will
purchase three new automated side load collection vehicles for trash collection ad two
new automated side load collection vehicles for recycling collection, all powered by
compressed natural gas. The total investment for these vehicles is approximately
$1,455,000 in addition to a $970,000 investment for carts.
Option 3 is offered for a monthly rate of $13.10, an increase of $1.23 per month.
**************** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * **
If you are asked:
Additional trash carts: $4 /month
Additional recycling carts: $ . 50 cents / month
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Option 3:
2x per week garbage collection
X
1x per week curbside recycling
X
Enhanced +
Bagged grass collection
X X
Automated
Curbside Leaf Recycling
Household Hazardous Waste
X
Garbage and
X
Collection Event
Recycling
Weekly bulk collection
Bundled brush
X (3 annual) X
with Bagged
(2 cubic yards/home/collection)
X (unlimited) X
Grass
1x per week automated
X
recycling collection`
collection
1 x per week automated
X
garbage collection
Monthly rate (prior to tax):
$11.$7 $13,14
Increase to current:
$1.23
*allows addition of curbside commercial as well
Option 3 includes everything discussed in Options 1 and 2, but adds automated garbage
collection. With this option, garbage collection would occur once per week and residents
would be required to dispose of all garbage in their cart with no more placement of any
bagged solid waste at the curb. Residents will have the option of paying monthly for
additional carts, should their disposal needs require more cart space.
This option also maintains the current service level with the collection of bagged grass as
well with the caveat that all bags will have to be in a cart in order for collection to occur.
As with Option 2, there is a significant capital investment that will be required. Duncan will
purchase three new automated side load collection vehicles for trash collection ad two
new automated side load collection vehicles for recycling collection, all powered by
compressed natural gas. The total investment for these vehicles is approximately
$1,455,000 in addition to a $970,000 investment for carts.
Option 3 is offered for a monthly rate of $13.10, an increase of $1.23 per month.
**************** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * **
If you are asked:
Additional trash carts: $4 /month
Additional recycling carts: $ . 50 cents / month
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2x per week garbage collection
1x per week curbside recycling
Bagged grass collection
Curbside Leaf Recycling
Household Hazardous Waste
Collection Event
X
X
X
X
X
X (3 annual) X
X (unlimited) X
X
X
Option 4:
Enhanced +
Automated
Garbage 1
Recycling
Weekly bulk collection
Bundled brush
(2 cubic yards/home/collection)
1x per week automated
recycling collection`
1x per week automated
garbage collection
Monthly rate (prior to tax):
Increase to current:
$11.87 $12.80
$ 0.93
*allows addition of curbside commercial as well
Option 4 is the final option I'll be showing you tonight and mirrors that of option three with
one exception. The collection of bagged grass is removed. Duncan estimates that about
20% of the waste collected during the spring and summer months is yard waste which
includes grass clippings, shrub and tree trimmings and typically, grass clippings comprise
about 30% of that volume which equates to about 600 tons of grass clippings collected in
Southlake each year.
By removing that from the waste stream, much needed landfill space is saved. Additionally,
collection and disposal costs are also avoided which is why the rate for Option 4 shows only
a 93 cent monthly increase bringing the total monthly rate to $12.80.
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2x per week garbage collection
X
X
X
1x per week curbside recycling
X
X
Bagged grass collection
X
X
X
X
Curbside Leaf Recycling
X
X
X
X
Household Hazardous waste
X
X
X
X
Collection Event
Weekly bulk collection
X (3 annual)
X
X
X
X
Bundled brush
X (unlimited)
X
X
X
X
(2 cubic yards/home/collection)
1x per week automated
X
X
X
recycling collection*
1x per week automated
X
X
garbage collection
Monthly rate (prior to tax):
$11.87
$12.22
$13.15
$13.10
$12.80
Increase to current:
$ 0.35
$1.28
$1.23
$ 0
'allows addition
of curbside commerciM
as well
This slide shows the current service structure as well as a comparison of all options for your
consideration this evening. In order for staff to prepare the contract for renewal, we are
requesting direction from Council on your preferred service level option.
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CITY 01
SOUTHLAKE
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