Item 4A (2)
CITY COUNCIL WINTER WORKSHOP: January 31, 2012
LOCATION
:Hilton Southlake
1400 Plaza Place
Southlake, Texas 76092
CITY COUNCIL PRESENT
: Mayor John Terrell, Mayor Pro Tem Brandon Bledsoe,
Deputy Mayor Pro Tem Pamela Muller and Councilmembers Carolyn Morris, Martin
Schelling, Jeff Wang and Al Zito.
CITY COUNCIL ABSENT
: None
STAFF PRESENT
: City Manager Shana Yelverton, Assistant City Manager Ben
Thatcher, Assistant City Manager/Director of Public Safety Jim Blagg, Assistant to the
City Manager Alison Ortowski, Communication and Websites Manager Pilar Schank,
Director of Finance Sharen Jackson, Director of Human Resources Stacey Black,
Deputy Director of Information and Technology Greg Hendricks, Director of Planning
and Development Services Ken Baker, Chief of Fire Services Mike Starr, Chief of Police
Services Steve Mylett, Director of Community Services Chris Tribble, Director of Public
Works Robert Price, and City Secretary Alicia Richardson.
1. Call to order
Mayor Terrell called the Winter Workshop to order on January 31, 2012 at 6:12 p.m.
2. Welcome
City Manager Shana Yelverton reviewed the outline for the Winter Workshop. The
workshop will allow staff to provide an update on the successes of fiscal year 2011 and
results of the 2011 citizen survey.
objectives, values, and vision. Council will have the opportunity to identify and provide
direction to staff on the top five critical business outcomes.
3. Celebrate Success: Fiscal Year 2011 Performance Report
Council received an update on the accomplishments for the following performance
cabinetsmobility and infrastructure; partnerships; performance management; quality
development; safety and security and volunteer.
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4. Community Feedback: Fiscal Year 2011 Citizen Satisfaction Survey Report
Assistant to the City Manager Alison Ortowski advised that a survey provides a tool for
the City to measure how well the City is performing to meet the needs of Southlake
residents and areas in which the City should focus future efforts. Ms. Ortowski
introduced Scott Hanson with Decision Analyst who reviewed the statistical information
and rating scales used to report survey results.
Ms. Ortowski provided Council with an overview of the survey results categorized by the
performance management and service
delivery, mobility and infrastructure, quality development, safety and security, and
partnership and volunteerism. Ms. Ortowski informed Council, the survey indicates the
following:
Southlake residents are satisfied with the City and City services.
Quality of life is high, and most believe that the City has shown continued
improvement over time.
Overall, residents are satisfied with efforts to communicate through different
media formats and feel more informed about City services than one year ago.
Respondents are pleased with the performance of Southlake in achieving the
highest standards of security and safety, but less so with the convenience of
traveling within the City.
The greatest concerns in Southlake are related to traffic, especially going in or
out of the City.
While the City has made progress in providing sidewalks, the City should
continue to work to meet the needs for additional sidewalks and trails.
5. Critical Business Outcomes: Setting the Course for the Future
strategic plan, mission and vision statements, and corporate values. Mr. Thatcher
additional language. Mr. Thatcher informed Council that staff is seeking their direction
to identify critical business outcomes for short termone to three year focus and three
to six themes to support focus areas long term. Council provided comments to staff.
Council and staff reviewed the suggestions and placed them in categories on the critical
business outcome map.
Council and staff discussed the suggestions and narrowed the list to identify the short
term top five critical business outcomes2030 plan initiatives, manage a strong
succession plan, meet financial challenges of future with long term strategies, and
complete traffic analysis of key areas as warranted by development. Staff informed
Council they would work on the language for the top five critical business outcomes.
Mayor Terrell asked staff to provide a consolidated list of comments received during
cabinet.
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6. Strategic Focus Area Discussion
Council member Zito advised that he would like future workshops to include strategic
discussions similar to this evening identifying critical business outcomes.
Deputy Mayor Pro Tem Muller advised that she would like to see work sessions utilized
to discuss immediate items.
Council talked about the need to have adequate time to discuss key policies and
strategic items.
Mayor Terrell commented that his schedule cannot accommodate a lot of additional
meetings. If Council wishes to move forward with the concept of future workshops of
work sessions being utilized to discuss policy and strategic items; Council has to agree
on a short list of topics.
Council member Zito recommended that staff get input from Council on items they want
to discuss at future workshops.
Ms. Yelverton informed Council the City of Euless schedules an hour and a half before
each Council meeting to discuss key issues. The pre-Council meeting is held
immediately before each Council meeting. If this is something of interest to Council,
staff can move toward that direction.
7. Adjournment
Mayor Terrell adjourned the meeting at 10:33 p.m.
______________________________
John Terrell
Mayor
ATTEST:
______________________________
Alicia Richardson
City Secretary
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