WS Item 4Managing for Results
*Fail-Safe Leadership
by Linda L. Martin &
Dr. David G. Mutchler
Values Initiatives
Team Leader Approach
Employee Newsletter Focus
I2ACTion Program
I2ACTion Awards
Recognize, validate and value
Recognize employees who demonstrate values at work
Reward action that is above and beyond their normal job duties
Results
Program implemented in July, 2006 and nominations began in October.
October: 6 Awards
November: 6 Awards
December: 10 Awards
Awardees
Innovation
Daniel Ford – creative use of GIS to map crime data.
Clayton Comstock – creative solution reduced costs by more than 80%.
Awardees
Integrity, Accountability
Ashleigh Douglas, Stacey Black – maintained confidentiality to ensure validity and faith in process.
Holly Blake – followed suspicion with further research and diligence.
Awardees
Commitment to Excellence
Dianna Brawner – stayed after normal business hours for late customer.
Manuel Alvarez – exceptional attitude and reliability.
Michael Bedrich – extraordinary effort to ensure success of National Night Out.
Awardees
Commitment to Excellence
Kevin Northcutt – worked holiday to ensure new business received Certificate of Occupancy.
Andy Alvarado – immediate and unhesitating response to unexpected situation.
Awardees
Commitment to Excellence
Karen Webster – took on additional workload and performed admirably.
Lance Montee – extraordinary service and willingness to help.
Awardees
Teamwork
Valerie Malta, Kerry McGeath, Jesse Ephraim–willingness to assist other departments and the professionalism exhibited throughout.
Awardees
Teamwork
Mark Cisneros – unexpected delays handled in stride and with a great attitude.
David Aldridge – willingly accepted additional duties and performed exceptionally well and with great attitude.
Awardees
Teamwork
Gary Aguirre, Anthony Blain, Tim Hackrott, David Louallen, Steve Stokes – willingly assisted another department above and beyond what they had been asked to do.
Southlake Strategy
Where are we today?Vision
Southlake is a vibrant, attractive, safe, healthy and fiscally sound community that epitomizes both economic and environmental sustainability.
We offer quality neighborhoods and a high standard of living, with abundant opportunities for learning, shopping, working, recreation and enjoyment of open spaces.
Where are we today? Mission
The City of Southlake provides municipal services that support the highest quality of life for our residents and businesses. We do this by delivering outstanding value and unrivaled
quality in everything that we do.
Mobility
Improve pedestrian connectivity
Participate in regional and local transit activity
Ensure safety, efficiency, access and flow on the roadway systems
High Performance Management & Service Delivery
Conservatively manage resources
Adhere to adopted statement of financial principles
Implement strategic management system
Quality Development
Define “quality development”
Strategize economic development efforts
Adhere to established standards
Emphasize parks and open space
Community Partnerships and Volunteerism
Revitalize the city volunteer program
Implement community awareness and education programs
Community Safety and Security
Community initiatives and education
Increase visibility of DPS
Utilize CPTED standards
You Asked For…
Enhanced Capital Infrastructure
Ensure funding for infrastructure projects
Apply quality standards to capital projects
We Delivered:
completed citizens survey ● implemented pw management study ● implemented cs management study ● implemented it management study ● implement finance business assessment ● implemented
code of business conduct ● bond rating upgrade ● improved financial reporting ● established a statement of financial principles ● switched 3,000 transponders ● sold pearson land ● created
shops of southlake agreement ● established southlakesites.com and southlake business.com websites ● received txapa comp plan award ● received txapa dept. of planning excellence award
● received cross timber urban forestry award ● received tree city usa award ● received boat award of excellence ● received gfwba spotlight award ● held a lean event for planning and
development ● implemented a new tree preservation ordinance ● created an on-line development activity report ● secured numerous grants ● created interpersonal purchasing agreements ●
made improvements to scada ● created a digital file structure for records ● rebid employee insurance ● revamped the new employee orientation ● made improvements to facility maintenance
program ● installed a new library automation system ● created two virtual library branches ● underwent police reaccredidation ● established a community initiatives unit ● installed an
am radio station ● underwent and eoc exercise ● revamped the dps promotional process ● made numerous enhancements to park system ● revamped employee newsletter ● forged a partnership
with sabre ● implemented the daily cc update ● improved cc meeting packet ● installed wireless cameras in public areas ● held commercial developer roundtables
Fire Services
Fire services business plan
Operational results & strategic linkages
Community Services
Management study results
Strategic plan linkages
Planning and Development Services
Where are we going in FY 2008?
Balanced scorecard
KAI refinement
Departmental business plan development
Departmental Business Plans
New Strategic Component – Strategy Map
Provides a visual representation
Powerful communication tool
Adds new perspectives
Four Perspectives
City of Southlake Strategy Map
The City of Southlake provides municipal services that support the highest quality of life for our residents and businesses. We do this by delivering outstanding value
and unrivaled quality in everything that we do.
Fulfill Our
Mission
Promote
Learning
and Growth
Provide
Financial
Stewardship
Serve Our
Customers
Live Our Core Values
Manage the
Business
Safety Mobility Infrastructure Performance Management Quality Partnerships
and Security and Service Delivery Development and Volunteerism
Deliver on Our
Focus Areas
Key Accountability Indicators
C1 – Achieve the highest standards of safety and security.
Council Discussion
Does the strategy map achieve your vision and goals?
Council Discussion
Do you have questions about the links between operations and your strategic direction?
Questions?