Item 4BCITY OF
SOUTH LAKE
MEMORANDUM
January 26, 2010
To: Shana Yelverton, City Manager
From: Sharen Jackson, Director of Finance
Timothy Slifka, Purchasing Manager
Subject: Authorize award of contract for City of Southlake wrecker
services to Euless B&B Wrecker Service
Action
Requested: Authorization to award contract for citywide wrecker services to
Euless B&B Wrecker Service.
Background
Information: In December 2009, Southlake released a Request for Proposal for
citywide wrecker services. Our current wrecker services contract is
scheduled to expire in March 2010. The City received three
responses to our request for proposal. The responding vendors
were ABC Wrecker Services, Edd's Towing and Euless B&B
Wrecker Service. The submitted proposals were evaluated by a
four person panel per the following guidelines: Overall long term
cost to the City including all fees (15% weighting), Vendor
references (20% weighting), Past relationship with City (15%
weighting), Submittal of all requested documentation (20%
weighting), Storage facility requirements (20% weighting), and
Vendors equipment (10% weighting). The evaluators were Police
Chief Robert Finn, Police Deputy Chief Russell Daniels, Police
Lieutenant Mike Dunn, and Purchasing Manager Tim Slifka.
All proposing vendors were given the opportunity to clarify their
proposals prior to the evaluation process to ensure accurate
information was obtained. All vendors responded with their
clarifications and these responses were included during the
evaluation process.
Based on the panel evaluation scoring, Euless B&B Wrecker
Service was chosen as "Best Value" vendor for award. This
recommendation is based on the following reasons:
♦ Overall Vendor Cost of all items. Euless B&B Wrecker
Service ranked in the middle for overall cost. This
includes all costs not just City of Southlake costs.
♦ Vendor references. All vendors faired well in regards to
their references but the overall response we received
from vendor references was Euless B&B Wrecker
Service was by far the best available.
♦ Vendor past relationship with the City of Southlake.
Our past experience with Euless B&B Wrecker has
been exceptional. Their response time has been
outstanding. Response to accident scenes to remove
vehicles and re -open roads has also been outstanding.
Complaints have been kept to a minimum. They are
very professional, well versed in all aspects of wrecker
services and more than willing to go above and beyond
normal wrecker services when requested.
♦ Submittal of all requested documentation. This portion
included documentation of verifiable references, copies
of applicable insurance coverage's, all required
licenses and certificates and listing of vendor's
equipment. All vendors submitted required
documentation.
♦ Storage facility requirements. Euless B&B Wrecker
Service has approximately 2000 available spaces for
storage. They have a fully secured storage facility
which met all the proposal requirements without
modification.
♦ Vendor's equipment. Euless B&B Wrecker Service has
the largest fleet of wrecker vehicles and can perform all
aspects of wrecker services in-house and without
outsourcing. The evaluation committee scoring
reflected high marks for Euless B&B Wrecker Services
equipment and overall condition of equipment. The
committee took into account the vendors overall fleet
size in regards to the other City or businesses they
currently serve. This was done to evaluate the
perceived response time for a City of Southlake
wrecker service call. The evaluation committee felt
given the overall size of Euless B&B Wrecker Service
they would be able to provide wrecker service within
our required response time at all times regardless of
weather or other conditions or events. The evaluation
committee scored Euless B&B Wrecker Service
highest in this area.
Financial
Considerations: Towing service costs for non -City services are charged to
individual vehicle owners. City of Southlake wrecker services are
funded through budgeted department vehicle maintenance
accounts. Based on City of Southlake FY 2008-2009 wrecker
services activity the annual estimated Southlake cost under this
new agreement would be less than $2,500 dollars for City of
Southlake wrecker services.
Strategic Link: Providing citywide wrecker services links to multiple areas of the
City's Strategy Map including: B2 — Collaborate with select
partners to implement service solutions. B3 — Pursue innovative
service delivery options. B4 — Provide high quality customer
service. C1 — Achieve the highest standards of safety and
security. C2 — Provide travel convenience within city and region.
Citizen Input/
Board Review: None
Legal Review: Request for Proposal Attorney reviewed.
Alternatives: Reject award recommendation and re -propose.
Supporting
Documents: Submitted proposal documents.
Staff
Recommendation: Authorize the award of contract to Euless B&B Wrecker Service
for citywide wrecker services.
EVALUATION MATRIX
Fill in solicitation number here
RFP0909B200TS900031 PROVIDE WRECKER SERVICES FOR COS
EVALUATION SCORES: This portion of the matrix is used to determine evaluation points based on the the evaluation ofthe responses received. Highest
evaluation score receives maximum number of points.
Fields in red are variable. All others are computed.
Points to be awarded:
85
("$EVALPOINT )
Raw
Points
Enter Offeror Name Below
Evaluation
Received
ABC WRECKER
65.75
70.078
EDD'S TOWING
62.25
66.348
EULESS WRECKER
79.75
85.000
Lowest Raw Evaluation
62.25
("$LOWEVAL')
Hi hest Raw Evaluation
79.75
"$HIGHEVAL"
PRICES: This portion of the matrix is used to determine
evaluation points
based on the lowest and best responsive price submitted.
Lowest and best price receives maximum points.
Points to be awarded:
15
Offeror
Offer
Points
ABC WRECKER
$2,383.00
15.000
EDD'S TOWING
$2,828.50
12.637
EULESS WRECKER
$2,415.97
14.825
Lowest Price
$2,383.00
[$LOWOFFER]
Highest Price
$2,828.50
$HIGHOFFER
FINAL SCORE: This portion of the worksheet is used to determine the award based on evaluation points and price points.
POINTS
Offeror
Evaluation
Price Total RECOMMENDATION
ABC WRECKER
70.078
15.000
85.078
EDD'S TOWING
66.348
12.637
78.985
EULESS WRECKER
85.000
14.825
99.825
Recommend Award
Page 1
11-7
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Appendix B — Proposal
Submittal Checklist: (To determine validity of proposal)
X Appendix B (pages_]7_ through _25_) shall be included in the proposal submittal
Appendix C (page _25—) shall be included in the proposal submittal.
� t 1 •1 t , � ,1
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RFP Number: RFP0909B200TS900031
PROVIDE WRECKER SERVICE FOR CITY OF
Project Title:
SOUTHLAKE
Submittal Deadline:
3:00 P.M. (CST), TUESDAY DECEMBER 29, 2009
City Secretary's Office
Submit to:
.1400 Main Street, Suite 270,
Southlake, TX 76092
817 748-8016
Proposer Information:
Proposer's Legal Name:
Euless Wrecker Service Inc.
Address:
1201 W. Euless Blvd.
City, State & Zip.
Euless TX 76040
Federal Employers
I dekification Number #
75-1840I60
E
Phone Number:
1 --2 - 121
Fax Nutntier. ..
817-283-8821.
E=Mail Address.:
torasrus sbc 1 b al net
froposer Authorization
I,.the undersigned, hive the authority to execute this Proposacin its.entiretyas submitted and enter into a
contract on behalf of the Proposer.
Printed Name and. Position of Authorized Representative: Aadsi:tey
Signature of Authorized Representative:
Signed this 21 (day) of December (month), 2M (year)
I learned of this Request for Proposals by the following means:
❑ Newspaper Advertisement . City E,-mall,Notific.ation
❑ Southlake Website ❑ Cold Call to City
Mailed Me a Copy ❑ Other
City of Southlake - RFP0909E200TS900031 - Page 17 of 27
Appendix B — Proposal (continued
I. REQUIRED PROPOSAL INFORMATION. IN ORDER FOR A PROPOSAL TO BE
CONSIDERED COMPLETE, AND TO BE EVALUATED FOR A CONTRACT AWARD BY THE
CITY, PROPOSER SHALL SUBMIT ALL OF THE FOLLOWING INFORMATION
1. Proposed Products and/or Services
A. Product or Service Description: Proposers should utilize this section to describe the technical
aspects, capabilities, features and options of the product and/or service proposed in accordance
with the required Scope of Services as identified in Appendix A. Promotional literature,
brochures, or other technical information may be used.
B. Additional Hardware Descriptions: Proposers should also include in this section a detailed
description of what additional hardware and/or software, if any, would be required by the City in
order to fully utilize the goods and/or services proposed.
C. Guarantees and Warranties: Each Proposer shall submit a complete copy of any warranties or
guarantees provided by the manufacturer or Proposer with the Proposal submitted.
D. Protect Schedule/Deliver Date: Proposer shall provide a project schedule noting all projected
completion dates for segments of the Project, from start-up to completion, and all delivery dates for
goods covered by the RFP. The Proposal shall show the number of days required to deliver and
install the product or equipment.after the receipt of the City's Purchase Order.
2. Cost of Proposed Products and/or Services
A. Pricing: Pricing shall reflect the full Scope of Services defined herein, inclusive of all associated
cost for delivery, labor, insurance, taxes, overhead, and }profit.
B. Schedule of Pricin : Proposer shall quote unit pricing in accordance with the itemized listing of
products or contract segments stated in the Scope of Services and using the following format:
ltet t # .
;;Desert ti6n vfProdacts/Services.
Charge/Price
L
Base charge for tows requiring a tow truck rating of up to 3/
tons normal tow truck within two 2 miles of the'eity limit"
$' 135.00
2.
Additional charges after basic charge
2.a_
Use of dolly
27.50
2.b.
Drop drive shaft
$ Yo: Charge
2.e.
Waiting time (after initial 15 min)
$ 15 m
2.d.
Winch time after initial 10 minutes
$
2.e.
Charge for up -righting an over vehicle
$ 3n no
3.
Base charge for tows requiring rollback with a tow truck rating
to % tons within two (2)miles ofcity limit
$ 135.00
3.a.
Mileage rate paid one way only
$ 3.00
4.
Base charge for heavy duty tows.within two (2) miles of city
Iimit -
$ 250.00
4.a.
Mileage rate paid one way only
$ 5.00 lier mi
5e
Additional charges after basic charges on tows requiring a
heavy du track
City ofSouthtake - RFP0909B200TS900031
Page 18 of 27
5.a.
Waiting time after initial 15 min
$ Per Hour
5.b.
Winch time after initial 10 min
$
5.c.
Drop drive shaft(heavy du
$ 25.00
5.d.
Charge for up -righting an overturned vehicle utilizing a heavy
duty truck
$ Per Hour
6.
Motorcycles moved on trailer
$ 95.00 +2.75 ID1
7.
Flat bed trailer uE to sixteen Q6 foot
$ 135.00
8.
Additional man ower er erson
$
9.
Road service ex: tire thane
$ 65.00
10.
Clean U
$ Per Hour
11.
Unlock an Abandoned Vehicles
$ No Charge
12.
Child Unlock '
$ No Charge
13.
Absorball or other Fluid Clean-up Material
$ 10.00
14_
Fuel service char e -
$ 65.00 +
15.
Labor — smalUmedium duty
$
16.
Preservation fee state imposed fee)
$
17.
Notification fee state im osed fee)$
18.
Daily storage fee
$20-00
19.
Storage facility (number of parking spaces)
20.
Number of tow trucks in ready condition
29
21.
Number of Miles from City of Southlake City Limits
8.5
22.
Any other applicable vendor charges. Please list and
describe. Attach separate sheet if required.
22.a.
All normal toms for city vehicles under
gym$
No ChaTge-
22.b.
Unlock 5 Jump Start for City Ve
$
22c
All tours for city vehicles over 15,000gvw
$ Discounted Rate
22.d.
All additional services for city vehicles
$ to
TOTAL ALL LINE ITEMS
$ 1310.50
City of Southlake - RFP0909B200TS900031
Page 19 of 27
3. Proposer's Experience 1 Staff
A. Project Team: Identify all members of the Proposer's team (including both team members and
management) who will be providing any services proposed and include information which details
their experience.
B. Removal or Replacement of Staff: If an assigned staff person must be removed or replaced for any
reason, the replacement person shall be approved by City prior to joining the project.
C. Business Establishment: State the number of years the Proposer's business has been established
and operating. If Proposer's business has changed names or if the principals operating the business
operate any similar businesses under different names, or have operated any other businesses or
changed the legal status or form of the business within the last five (5) years, all names, of
predecessor business names, affiliated entities, and previous business entities operated by the
principals, if different than present, must be provided;
State the number of years experience the business has: 55 ; and the number of employees:
32
D. Project Related_ Experience: All Proposals shall include detailed information that details the
Proposer's experience and expertise in providing the requested services that demonstrates the
Proposer's ability to logically plan and complete the requested project.
4. References
Proposer shall provide four (4) references where Proposer has performed similar to or the same types
of services as described herein.
Reference #1:
Client / Company Name:
City of Euless
Contact Name: Contact Title:
Chief Mike Brown Chief of Police
PH: EM:
817-685-1!.500 nbrown@ci_euless.tx.us
Date and Scope of Work Provided:
Contracted with the City of Euless to
service all towing and recovery needs since 1554.
Reference #2:
Client/ Company Name:
Contact Name:
Richard
PH:
817-788-7129
Date and Scope of Work Provided:
Contact Title:
Asst. Chief of Police
EM:
richardw@ci.hurst.tx.us
Contracted with the".Cify of Hurst to
service all towing and recovery needs since 1990.
City ofSouthlake - RFP0909B200TS900031 - Page 20 of 27
Reference #1-
Client / Company Name:
City of Bedford
Contact Name:
Contact Title:
David Flory
Chief of -Police
PH:
EM:
817-952-2400
dflory@ci.bedford.tx.us
Date and Scope of Work Provided:
Contracted with the City of Hurst to
service all towing and recovery needs since 1990.
Reference 44:
Client/ Company Name:
City of Grapevine
Contact Name:
Contact Title. -
Mike Looper
Lieutenant
PH:
EM:
817-271-0745
mikel@grapevinetexas_gov
Date and Scope of Work Provided:
On rotation with the City of Grapevine to
service towing and recovery needs since 1988.
City of Southlake
RFP0909B200TS900031
Page 21 of 27
5. Trade Secrets and/or Confidential Information
Trade Secrets and/or Confidential Information• This proposal _ (does) -X- (does not) contain trade
secrets and/or confidential information. If applicable, describe such trade secrets and confidential
information, and the basis for your assertion that such material qualifies for legal protection from
disclosure.
6. Federal, State and/or Local Identification Information
A. Centralized Master Bidders List registration number:
B. Prime contractor HUB / MWBE registration number:
C. An individual Proposer acting as a sole proprietor must also enter the Proposer's Social Security
Number: #
II. CONTRACT TERMS AND CONDITIONS. EXCEPT WHERE PROPOSER MAKES SPECIFIC
EXCEPTION IN THE SUBMITTED PROPOSAL, ANY CONTRACT RESULTING FROM THIS
RFP WILL CONTAIN THE FOLLOWING TERMS AND CONDITIONS, WHICH PROPOSER
HEREBY AKNOWLEDGES, AND TO WHICH PROPOSER AGREES BY SUBMITTING A
PROPOSAL:
1. Delivery of Products and/or Services
A. Payment Terms: Unless otherwise specified in the Scope of Services or otherwise agreed to in
writing by the City, payment terms for the City are Net 30 days upon receipt of invoice.
B. Warranty of Products and Services: All products furnished under this contract shall be warranted to
be merchantable and good quality and fit for the purposes intended as described in this Proposal, to
the satisfaction of City and in accordance with the specifications, terms, and conditions of the
Scope of Services, and all services performed shall be warranted to be of a good and workmanlike
quality, in addition to, and not in lieu of, any other express written warranties provided.
C. Late DclivM or Performance: If Proposer fails to deliver acceptable goods or services within the
timeframes established in the Project Schedule, the City shall be authorized to purchase the goods
or services from another source and assess any increase in costs to the defaulting Proposer, who
agrees to pay such costs within ten days of invoice.
D. Title to Goods and Risk of Loss: For goods to be provided by Proposers hereunder, if any, the title
and risk of loss of the goods shall not pass to City until City actually receives, takes possession,
and accepts the goods and the installation of such goods, has tested the system, and determined that
it is in good and acceptable working order.
2. Miscellaneous
A. Independent Contractor: Proposer agrees that Proposer and Proposer's employees and agents have
no employer -employee relationship with City. Proposer agrees that if Proposer is selected and
awarded a contract, City shall not be responsible for the Federal Insurance Contribution Act
(FICA) payments, Federal or State unemployment taxes, income tax withholding, Workers
Compensation Insurance payments, or any other insurance payments, nor will City furnish any
medical or retirement benefits or any paid vacation or sick leave.
B. Assignments: The rights and duties awarded the successful Proposer shall not be assigned to
another without the written consent of the Purchasing Manager. Such consent shall not relieve the
assigner of liability in the event of default by the assignee.
C. Liens: Proposer shallindemnify and save harmless the City against any and all liens and
encumbrances for all labor, goods, and services which may be provided to the City by Proposer or
City of Southlake - RFP0909B200TS900031 - Page 22 of 27
Proposer's vendor(s), and if the City requests, a proper release of all liens or satisfactory evidence
of freedom from liens shall be delivered to the City.
D. Gratuities / Bribes: Proposer certifies that no bribes in the form of entertainment, gifts, or
otherwise, were offered or given by the successful Proposer, or its agent or representative, to any
City officer, employee or elected representative, with respect to this RFP or any contract with the
City, and that if any such bribe is found to have been made this shall be grounds for voiding of the
contract
E. Financial Participation: Proposer certifies that it has not received compensation from the City to
participate in preparing the specifications or RFP on which the Proposal is based and
acknowledges that this contract may be terminated and/or payment withheld if this certification is
inaccurate.
F. Required Licenses: Proposer certifies that he holds all licenses required by the State of Texas for a
provider of the goods and/or services described by the Scope of Services herein.
G. Authori1y to Submit Proposal and Enter Contract: The person signing on behalf of Proposer
certifies that the signer has authority to submit the Proposal on behalf of the Proposer and to bind
the Proposer to any resulting contract.
H. Comuliance with Applicable Law: Proposer agrees that the contract will be subject to, and
Proposer will strictly comply with, all applicable federal, state, and local laws, ordinances, rules,
and regulations.
3. Financial Responsibility Provisions
A. Insurance: The Proposer, consistent with its status as an independent contractor, shall carry, and
shall require any of its subcontractors to carry, at least the following insurance in such form; with
such companies, and in such amounts (unless otherwise specified) as City may require:
i. Worker's Compensation and Employer's Liability insurance, including All States
Endorsement, to the extent required by federal law and complying with the laws of the
State of Texas;
ii. Commercial General Liability insurance, including Blanket Contractual Liability, Broad
Form Property Damage, Personal Injury, Completed Operations/Products Liability,
Premises Liability, Medical Payments, Interest of Employees as additional insureds, and
Broad Form General Liability Endorsements, for at least One Million Dollars ($1,000,000)
Combined Single Limit Bodily Injury and Property Damage on an occurrence basis;
iii. Comprehensive Automobile Liability insurance covering all owned, non -owned or hired
automobiles to be used by the Contractor, with coverage for at least One Million Dollars
(S 1,000,000) Combined Single Limit Bodily Injury and Property Damage.
B. Indemnification: Proposer agrees to defend, indemnify and hold harmless the City, all of its
officers, Council members, agents and employees from and against all claims, actions, suits,
demands, proceedings, costs, damages and liabilities, including reasonable attorneys' fees,
court costs and related expenses, arising out of, connected with, or resulting from any acts or
omissions of Proposer or any agent, employee, subcontractor, or supplier of Proposer in the
execution or performance of this contract without regard to whether such persons are under
the direction of City agents or employees.
City of Southlake - RFP0909B200TS900031 - Page 23 of 27
N
Appendix B Attachment
.Service Description - _m
Euless Wrecker Service, Inc has 29.trucks and specialized recovery equipment to perform any and all
_ towing and recovery needs,•.such as, light or heavy duty towing, hauling, unloading, unlocks, tire
changes, etc. Our state of the art facility is staffed 24 hours a day, 365 days a year. The 7-acre gated
vehicle storage lot is lighted and video monitored by 18 video cameras. For additional protection of our
customers, clients and staff all phone lines are recorded by our Dictaphone recording system. Our
computer software keeps track of all vehicle information with quick access to reports.
Professional References
1. City of Euless
1102 W. Euless Blvd
Euless, TX 76040
Contact: Chief Mike Brown
Phone: 817-685-1500
Email: mbrown@ci.euless.tx.us
Contracted with the City of Euless since 1954
2. City of Hurst
1501 Precinct Line Rd
Hurst, TX 76054
Contact: Asst. Chief Richard Winstanley
Phone: 817-788-7129
Email: richardw@ci.hurst.tx.us
Contracted with the City of Hurst since 1990
3. City of Bedford
2121 L. Don Dodson
Bedford, TX 76021
Contact: Chief David Flory
Phone: 817-952-2400
Email: dflory@ci.bedford.tx.us
Contracted with the City of Bedford since 1990
4. City of Grapevine
307 W. Dallas Rd
Grapevine, TX 76051
Contact: Lt. M. Looper
Phone: 817-271-0745
Email: mikeL@grapevinetexas.gov
0n Rotation with the City of Grapevine since 1988
5. City of Southlake
2100 W. Southlake Blvd
Southlake, TX 76092
Contact: Sgt. R. McAmis
Phone: 817-748-8208
Email: rmcamis@ci.south[ake.tx.us
Contracted with the City of Southlake since 1988
Insurance Certificate
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i
Certifications
We work diligently to make sure that we follow all state and federal guidelines. You can find
all of the information required by TDLR; such as pricing, proof of insurance and truck list,
posted on the TDLR website at http://www.license.state.tx.us/.
TDLR Certificate
EULESS WRECKER SERVICE, INC.
Certificate #: 005063462C Carrier Type: Tow Business Type: Corporation
Company
Renew Status: On time renewal Registration Period: 1 Year Certificate Expiration Date:.
period 1/31/2010
Physical Address:
Mailing Address:
1201 W EULESS BLVD
1201 W EULESS
BLVD
EULESS TX 76040
EULESS
TX 76040
TARRANT
USA
USA
Phone #:
817-283-2121
Certificate Status
Active
Fax #:
817-283-8821
Last Modifed By:
EULESS
Hazardous Type:
NIA
Status Reason:
Supervisor Override
Liability Amount:
$500,000
Status Effective Date:
3/26/2009 1.17.02 PM
Bus:
NIA
Last Modified Date:
11/1212009 10:16:06 AM
Household Goods;
NIA
Insurance Status:
Active
Other:
NIA
Cargo Insurance:
Yes
Euless Wrecker Service, Inc.
1201 West Euless Boulevard
Euless, TX 76040
817-283-2121
TX DOT CERTIFICATION # 005063462C
These Rates Effective December 24, 2009
Light Duty -Non Consent
Tow
$135.00
Flatbed/Dollies
$27.50
Miles e After City Limits
(Per Loaded Mile)
$2.75
Working Time
(1st 15 Minutes Free)
$100.00 Per Hour
Fuel Adjustment
(Per Mile)
.40 Per Mile
Extra Labor
$70.00 Per Hour
Clean -Up
$85.00 Per Hour
Absorball
(Per Bucket)
$10.00
Winching
$30.00
Roll Over
$30.00
Waiting Time
(Per 15 Minutes)
$20.00
Motorcycle Trailer
(+ $2.75 Per Loaded Mile)
$95.00
i nese t narges Appiy to nonce wrecxs, Arrests, stolen, Abandons and Private Property Non Consent I ows.
Heavy Dutv -Non Consent
Truck Rate
(2 Hr. Minimum)
S250.00 Per Hour
Lowboy Service
(2 Hr. Minimum)
$180.00 Per Hour
Rotator
(2 Hr. Minimum)
$300.00 Per Hour
Winch Equipment Dozer
(4 Hr. Minimum)
$170.00 Per Hour
Small Equipment
(2 Hr. Minimum)
$110.00 Per Hour
Tandem Axle Flatbed
(2 Hr. Minimum)
$180.00 Per Hour
Medium Duty Equipment
(2 Hr. Minimum)
$150.00 Per Hour
Extra Labor
$70`.00 Per Hour
Working Time
$150.00 Per Hour
Mileage
(Per Mile After City Limits)
$5.00 Per Mile
Fuel Adjustment
Per Mile)
.40 Per Mile
Additional/Recovery Eauipment -Non Content
Recovery Truck & Trailer
(2 Hr. Minimum)
$95.00 Per Hour
Air Cushions
(Per Bag) (4 Hr. Minimum)
$200.00 Per Hour
Stra s
$50.00 Each
Generator
$50.00 Per Hour
Welder
$50.00 Per Hour
Cutting Rig
$50.00 Per Hour
Dolly Converter
(2 Hr. Minimum)
$75.00 Per Hour
Forklift
(2 Hr. Minimum)
$100.00 Per Hour
Rental Equipment
Cost + 75% of total bill
Service Truck
$100.00 Per Hour
Traffic E ui ment
$100.00 Per Hour
Scene Li is
$100.00 Per Hour
Product Rollers
$250.00 Flat Fee
Trash Container
$150.00 Flat Fee
Dump Fees
Cost + 50% of total bill
Supervisor
$100.00 Per Hour
X
Hone About TDLR Employment Contact Us
Company Insurance Information
IMPORTANT: A tow company is not authorized to operate any tow trucks unless both its certificate status and
automobile liability insurance are active. Please view the Company Information page and Company Insurance
Information page to determine the status of the tow company's certificate and insurance. Exception: Vehicles Storage
Facility operators are not required to file vehicles or automobile liability insurance with TDLR. A Vehicle Storage Facility
can be identified by noting the Company Type on the Company Information page.
Insurance Policy Types:
Abbreviation
Meaning
Form E
Automobile liability insurance
Form E-2
Automobile liability insurance
Form E-2 Vehicle Specific
Automobile liability insurance
Self Insurance
jAutomobile liability insurance
Form H and I
Cargo insurance (required of household goods carriers and nonconsent tow
truck operators)
Form T
Garage Keepers Legal Liability insurance (required of Vehicle Storage
Facilities)
For current insurance company address and telephone number information, please contact the Texas Department of
Insurance at 1-800-252-3439 or visit their web site ai http:bwww.tdi.state.tx.us/ .
Insurance Policy Status:
ELlI_ESS WRECKER SERVICE, INC.
005063462C (Active)
Page 1 of 2
Insurance Company Policy Received
P Y
Effective Cancellation Policy
Policy Number
Name
Type
Date
Date
Date
Status
FARMERS TEXAS COUNTY
:MUTUAL INSURANCE COMPANY-
XXXXXX417
Form E
5/2912009
61112009
:Active
TRUCK INSURANCE EXCHANGE i
XXXXXX418
Form H&I
? 5/29/2009
6/112009
:Active
STATE NATIONAL INSURANCE
COMPANY, INC.
XXXXXXX961
Form E
8111/2008
611/2008
6l112009
'Inactive
.,...
STATE NATIONAL INSURANCE j
COMPANY, INC
XXXXXXX961
Form H&I
8/11/2008
6/1/2008
6/1/2009
...
inactive
;STATE NATIONAL INSURANCE _f
......
_ .:.-yam
COMPANY, INC. i
XXXXXXXXX3-A _-
Form E
8/24/2007
8125/2007
8/26/2008
'?Inactive
STATE NATIONAL INSURANCE
:COMPANY, INC i
XXXXXXXXX3 A
Form H&1
8/24/2007 ;;
8125/2007
8/25/2008
lInactive
STATE NATIONAL INSURANCE
:COMPANY, INC. !
X3CXXXXX393
Form E
8/24/2006
8/25/2006
8/25/2007
Inactive
STATE NATIONAL INSURANCE
:COMPANY, INC. (
XXXXXXX393
Form H&I
€ 8/24/2006
8/25/2006
8125/2007
;Inactive
LINCOLN GENERAL INSURANCE
:COMPANY
_,..,. ..
XXXXXX199
Form E
8/25/2005
812512005
8I2512006
;inactive
UNCOLN GENERAL IN SURANCE-
COMPANY `
XXXXXX199
Form H&I
8/25/2005
8/25/2005
8/25/2006
Inactive
CONSUMERS COUNTY MUTUAL I
W:W
rym
_L^
T^'^^
INSURANCE COMPANY
XXX114
Form E
8l25/2004
812512004
/2512005
812512005
Inactive
;OLINA CASUALTY
;INSURANCE
INSURANCCE COMPANY
XXX018
Form H&I
8/25/2004
8/2512004 ..
, 812512005
:Inactive
::.:.:.......
CAROLINACASUALTY
INSURANCE COMPANY
XXX124
Form
11/14/2003
iil13l2403
8/25/2004
Inactive
1 j
http://www.license.state.tx.us/tools_search/mecs_i-nformation_display.asp 12/23/2009
t ewrng LOinpaiiy Fiiiuuiiar1ui1
1 µ6L 1 V1 1
Home About TDLR Employment Contact Us
Company Vehicle Information
IMPORTANT: A tow company is not authorized to operate any tow trucks unless both its certificate status and
automobile liability insurance are active. Please view the Company Information page and Company Insurance
Information page todetermine the status of the tow company's certificate and insurance. Exception: Vehicles Storage
Facility operators are not required to file vehicles or automobile liability insurance with TDLR. A Vehicle Storage Facility
can be identified by noting the Company Type on the Company Information page.
Vehicle Status:
EULESS WRECKER SERVICE, INC.
005063462C (Active)
Page 1 of 2
Page Dumber: 1 2 [Next >7]
View Company Information By:
Activity Insurance Vehicle Company Information Nonconsent Tow Fee Schedule Go i
___..........
New Search Top of Page
Privacy and Security Policy I Accessibility I Open Records Policy I Link Policy I Compact with Texans
Texas Online I TRAIL Search I Texas Homeland Security I Links I Where the Money Goes
\U\
http://www.license.state.tx.us/tools_search/mccs_information_display.asp?page=l &stype... 12/23/2009
I0W1llg l.0111PUlly 1111V11 IMIU11
x ur, i va x
Home About TDLR Employment Contact Us
Company Vehicle Information
IMPORTANT: A tow company is not authorized to operate any tow trucks unless both its certificate status and
automobile liability insurance are active. Please view the Company Information page and Company Insurance
Information page to determine the status of the tow company's certificate and insurance. Exception: Vehicles Storage
Facility operators are not required to file vehicles or automobile liability insurance with TDI_R. A Vehicle Storage Facility
can be identified by noting the Company Type on the Company Information page.
Vehicle Status:
EULESS WRECKER SERVICE, INC.
005063462C (Active)
Page 2 of 2
Vehicle Makee Unit#
Modeearl VIN TT IM PP CT HD Lt] pate " Permit#':Status _
Active
PETERBILT
-:......
40
}€}1I 2002 XXXXXXXXXXXXX22661 Y Y N; N +j
it
Y _ N 1131I2010 TDLRD0050634620201M
........... .
By:
Activity Insurance Vehicle '9 Company Information Nonconsent Tow Fee Schedule Go .
New Search Top of Page
Privacy and Security Policy I Accessibility Open Records Policy ! Link Policy I Compact with Texans
Texas Online I TRAIL Search I Texas Homeland Security I Links I Where the Money Goes
http://www.license.state.tx.us/tools_search/mces information_display.asp?page=2&stype... 12/23/2009
ECC Certificate
SERVICE DAB`
PH-3 I
(Rev. 10 f 84 )
nimsTATE COD= M C3MISSIO.N
PFJZT
No. 14C 21.7919
==S a WRECKER SERVICZ, IXC.
.E LES: , T
This Permit is evIALdence of the carrier's jp�#or ty to engage
t: sp awg�ar as' a c �_aca c r�.v: Y --c'-cR zcl.ti.
This authority will be effective as Zang as the carrllar
Maintains CoMplianCe With the requirements pertaining to
insurance coverage Car the protection of the public (49 CFR
1043) , the designation of agents upon whom procass may be served
(49 CYR 3044) ; the execution of cont_a lz (49 CFI. 1053y*; and for
passenger ca-rier , tariffs or schedules (AS M I3I2) .
This autharity ,is subject to any termer, conditions, and
limitations as are now, or may later be, attached to this
The transportation service to be pez'Zormed is described on
the rave.rso side of this dacu"Rant.
By the Co=issicn.
(SEAL) Secretary.
*Wh-lle the; execution of contracts must he.�ccaa���
unnecesaary to file then with. the Canis ission.
NOM If tbare are d screpanoies regarding this Pe .it, pleas
notify the ct3mm;.ssion vithift 30 clays.
RECEIVED
JU �-09
A"
Equipment List
# VehacXe Make ` 3un�� �e1 V1N` } Pe�ri�`it;#' � - � lr� �u`ich '�e6iele
�# Yea
f �
a Tonnage>
I KENWORTH
^
191989
80,000
Relevant Experience
Euless B & B Wrecker Service is a family -owned business, which was founded in 1954, by Mr.
Robert Baker. For over 40-years, the company was located at its original location, at 600 W.
Euless Blvd. B & B has evolved into a 24-hour-a-day operation, and now comprises a fleet of
29 trucks, including one tons, super duties, flatbeds, medium duties, and heavy duty trucks, air
bags, Landoll trailers, lowboy trailers, motorcycle trailers, service trucks, and other specialized
equipment. Each of the trucks, have various capabilities, permitting towing and recovery under
any and all conditions. There are currently 20 full-time drivers, who have been specifically
trained to handle any requested service. The support staff includes 10 full-time dispatchers, 1
yard attendant and a full-time mechanic.
In 1995, under the direction of the current owners, Andy Chesney & Debi Baker Chesney,
construction began on the new B & B offices at 1201 W. Euless Boulevard. The office has a
state of the art dispatch system and an 18 camera monitoring system of the office, shop and 7
acre storage lot. On Thursday, March 28, 1996, all operations were moved to the new location,
and an exciting new chapter began, in..the:history of B & B Wrecker Service.
There is a great sense of pride and obligation that comes with owning and operating a business
that has been in the family for so many years. That sense of pride extends to .the employees of
B & B as well. All B & B employees are welcomed and accepted into the business, just as
though they are "a part of the family". This is indeed a unique organization to be associated
with, in this day and time. And while success, and prosperity of B & B can be consistently
measured by the repeat business from satisfied customers, exclusive contracts and renewals,
and other referrals — the exceptional. reputation of the company results from the honesty, and
integrity, of the entire B & B family.
Our reputation for excellent service can be proven by our track record with the city contracts that
we currently hold. We have provided the towing and recovery services for the City of Euless
since 1954 and the cities of Hurst and Bedford since 1990. We have worked on rotation in the
City of Grapevine since 1988 and held the towing and recovery contract in the City of Southiake
since 1988 as well. Each of these contracts is handled with exceptional service and ethics.
The training schools and certifications completed by owner, Andy Chesney, are as follows:
February 19, 2009 TTSA International Institute of Towing & Recovery Light Duty Texas
Training Course
December 1, 2008
March 25, 2006
October 15, 2005
International Institute of Towing & Recovery: Towing and Re
� 'Ckit 1PL%PU1F v{n PTf1 (1_1C1 ealn the -Trainer Cours
with
Howard College -San Angelo/TTSA
Completed 2.0 CEU or 20 clock hours in CVOP 2000: Professional
Development: Commercial Vehicle Operation
Howard College -San Angelo/TTSA
Completed 1.7 CEU or 17 clock hours in CVOP 2000: Professional
Development: Commercial Vehicle Operation
\1�
January 13, 2005 The Texas A&M University System
Texas Engineering Extension Service: Engineering, Utilities and Public
Works Training Institute
Train -the -Trainer Fiagger
January 11-12, 2005 The Texas A&M University System
Texas Engineering Extension Service: Engineering, Utilities and Public
Works Training Institute
Completed 16 hours — Work Zone Traffic Control
October 9, 2004 Howard College -San Angelo/TTSA
Completed 1.6 CEU or 16 clock hours in ITSC 1058: Professional
Development: Commercial Vehicle Operation Incident Management
Training
February 28, 2004 North Central Texas council of Governments Regional Training Center:
Freeway Incident Management
March 21, 2003 TTSANWes Wilburn Consulting Level 1 Towing & Recovery Loss
Prevention and Incident Management Course
February 28, 2003 TTSA Light and Heavy Duty Incident Management — Towing Recovery
Training.
August 1999 Airplane Recovery Procedures presented by Air Cushions USA
August 15, 1999 Aircraft Lifting Technique presented by SearAir-Land Recovery, Inc
Aircraft Recovery Team
June 25-27, 1999 Founding Member of Sea -Air -Land Recovery, Inc. Aircraft Recovery Team
June 10, 1999 3 Day Course in Towing and Recovery presented by Air Cushions USA
November 28, 1990 TRAA'Tow Truck Driver Training Program Level 3: Advanced Towing and
Recovery
November 18, 1989 . Ross Kinman Programs, Inc Heavy Duty Towing
May 10, 1987 TRAA Tow Truck Driver Training Program Light Duty Recovery Course
Maintenance Program
We have a full-time mechanic and full shop on premises. Each truck is inspected and logged
every morning. After the trucks are inspected and logged by the driver, the mechanic begins
any needed routine maintenance. Any maintenance need that arises is handled immediately by
our trained mechanic.
Personnel
Name of Driver
DOB
DL#
TYPE
TDLR
TDLR EXP.
Christopher Allred
Financial Integrity
Woodhaven Bank
4607 Colleyville Blvd
Colleyville, TX 76034
Contact: Genny Hale
817-656-7755
Appendix B Attachment
Service Description '
Euless Wrecker Service, Inc has 29 trucks and specialized recovery equipment to perform any and all
towing and recovery needs; such as, light or heavy duty towing, hauling, unloading, unlocks, tire
changes, etc. Our state of the art facility is staffed 24 hours a day, 365 days a year. The 7-acre gated
vehicle storage lot is lighted and video monitored by 18 video cameras. For additional protection of our
customers, clients and staff all phone lines are recorded by our Dictaphone recording system. Our
computer software keeps track of all vehicle information with quick access to reports.
A1\
1
1
1
i
#ALL TRUCKS WILL FIT IN PARKING GARAGES
General Towing
-Unlocks
-Jump Starts
-Tire Changes
*Stuck calls
-Rollovers & Ac:cident Recovery
-Fuel Assistance
Truck # 24: 1995 Ford Super Duty
Wrecker
with Vulcan Wheel Lift
Toll 01362825
1FDLF47F9SEA53245
F450 1 1/ Ton
7.3 Diesel Engine 5 Speed Transmission
Gross Vehicle Weight 23,000 lbs.
Truck # 26: 1997 Ford Super Duty Wrecker
with Vulcan Wheel Lift
Toll 01375070
1FDLF47FXVEA07380
F450 1 %z Ton
7.3 Diesel Engine 5 Speed Transmission
Gross Vehicle Weight 23,000 lbs.
2
(C)
Truck # 27: 1997 Ford Super Duty Wrecker
with Vulcan Wheel Lift
Toil 01375021
1FDLF47F7VEA70257
F450 1 '/ Ton
7.3 Diesel Engine 5 Speed Transmission
Gross Vehicle Weight 23,000 lbs.
Truck # 28: 1997 Ford Super Duty Wrecker
with Century Wheel Lift
Toll 01375019
1FDLF47F5VEA70256
F450 1 'h Ton
7.3 Diesel Engine 5 Speed Transmission
Gross Vehicle Weight 23,000 lbs.
c.3
.di, yet Z)af# VWC&W
(cmic6 md)
Truck # 33: 2000 Ford Super Duty Wrecker
with Vulcan Wheel Lift
Toll 01375057
1FDWF36FOYEB79608
F350 1Y Ton
7.3 Diesel Engine Automatic Transmission
Gross Vehicle Weight 15,000 lbs.
Truck # 34: 2000 Ford Super Duty Wrecker
with Vulcan Wheel Lift
Toll 01375055
1FDWF36F2YEB79609
F350 1 Y Ton
7.3 Diesel Engine Automatic Transmission
Gross Vehicle Weight 15,000 lbs.
3�-A
Truck # 36: 2001 Chevrolet 3500 Wrecker
with Vulcan Wheel Lift
Toll 01375027
1 GBJC34111 F178762
3500 1 '1 Ton
6.6 Diesel Engine Automatic Transmission
Gross Vehicle Weight 15,000 lbs.
Truck # 37: 2001 Chevrolet 3500 Wrecker
with Vulcan Wheel Lift
Toll 01375109
1 GBJC34161 F180622
3500 1 '/ Ton
6.6 Diesel Engine Automatic Transmission
Gross Vehicle Weight 15,000 lbs.
�5
*ALL TRUCKS WILL FIT Ifs PARKING GARAGES
*Unlocks
-Jump Starts
-Tire Changes
•Fuel Assistance
-Courtesy Shuttle
-Trailer Towing
Truck # 200: 2008 Chevrolet 3500
1GCHK33698F207719
4x4 Crew Cab 1-112 Ton
Diesel Engine Automatic Transmission
Long Bed Pickup
Truck # 201: 2001 Chevrolet 2500
Toll 01375135
1 GCHC29U01 Z324199
2500 3/4 Ton
Gasoline Engine Automatic
Transmission
Short Bed Pickup
a.
(cooatiiued)
Truck # 202: 2001 Chevrolet 2500
Toll 01375117
1 GCHC29U71 E346286
2500 314 Ton
Gasoline Engine Automatic
Transmission
Long Bed Pickup
Truck # 203: 2004 Super Duty
1FDAF56P14EA
F550 1-3/4 Ton
Diesel Engine Automatic Transmission
Flat Bed Pickup
12:11.2009 10:49
Q9
Truck # 204: 2002 Ford F550
1FDAF56FX2EC50388
INCIDENT MANAGEMENT
-Welder
-Crime Scene Lighting
-Portable Lights
-Generator
-Chain Saw
-Traffic Cones
•30 Gal. Air Compressor
-Torch
-Gas Powered Chop Saw
*Portable Hydraulic Pump for Rescue
Tools
-Full Assortment of Mechanics Tools
-12/24 Volt DC Gas Powered Jump
Pack
Truck # 204
-General Towing
Unlocks
-Jump Starts
-Tire Changes
-Stuck Calls
Rollovers & Accident Recovery
Fuel Assistance
Truck # 32: 1999 GMC Topkick with
Cheveron 21 Ft. Flat Bed & Wheel Lift
Toll 01375131
1 GDJ6H1C9XJ513743
Topkick 6500 Cheveron Flat Bed
210 HP CAT Engine & 6 Speed
Transmission
Gross Vehicle Weight 26,000 lbs.
Truck # 35: 2000 Chevrolet Flat Bed
Right Approach & Wheel Lift
Toll 01375029
1GBJ6H1 C4YJ521811
6500 Chevrolet Century Flat Bed
210 HP CAT Engine & 6 Speed
Transmission
Gross Vehicle Weight 26,000 lbs.
r M01
0
leoatiauedJ
Truck # 39: 2005 M2 Freightliner with
Century Bed
Toil 01375134
1 FVACWCS65HP01098
Gross Vehicle Weight 26,000 lb&
Truck # 42: 2005 Freightliner
Toll 01375083
1 FVACWCS06HP01100
Gross Vehicle Weight 26,000 lbs
Speacialized in towing high end cars
JO
Gq&awd)
Truck # 45: 2007 Peterbilt 335
Toll 01391645
2NPLHD6X67M688335
Gross Vehicle Weight 26,000 lbs.
Truck # 46: 2006 Peterbilt 330
Toll 01494155
2NPNHD6X77M730052
Gross Vehicle Weight 26,000 Ibs.
2l
(C"Uwmd)
Truck # 47: 2006 Peterbilt 330
Tall 01494156
2NPNHD6X77M730053
Gress Vehicle Weight 26,000 lbs.
Truck # 49: 2009 Peterbilt 335 2 Axle
Toll 01352784
2NPLHN6X48M751830
Gross Vehicle Weight 26,000 lbs.
-Specializing in Heavy Equipment Towing
Truck # 38: 1996 Mack Flat Bed
Toll 01375107
1 M2P267C6TM28129
Gross Vehicle Weight 40,000 lbs.
Truck # 48: 2007 Peterbilt 340 3 Axle
Toll 01494157
2NPRLZ9X57M730060
Gross Vehicle Weight 40,000 lbs.
N
(cogt4rueal)
Truck # 44: 2006 Peterbilt Stakebed 335
Toll 01375031
2NPLHZ6X56M657959
Gross Vehicle Weight 30,000 lbs.
2q
-Heavy Duty Towing
-Pull Starts
-Stuck Calls
-Rollovers & Accident Recovery
Truck # 43: 2000 Kenworth T600
Toll 01375030
1 XKDA68X2YR839470
Gross Vehicle Weight 80,000 Ibs
Truck # 19: 1989 Kenworth W900
Toll 01352780
S516028GL
Gross Vehicle Weight 80,000 Ibs
3S
lcooctcoruea'I
Truck # 25: 1996 Kenworth T800
Toll 01375072
1NKDL69XBTJ685731
Gross Vehicle Weight 80,000 Ibs
Truck # 90: 2008 Peterbilt 389
Toll 01352776
1XPXD49X28D739223
Gross Vehicle Weight 80,000 Ibs
I'a
Truck # 52
Truck # 52: 2009 Peterbilt
1 NPW14TX99D790981
75 Ton Rotator
�n
-Heavy Duty Towing
•Heavy Equipment Moving
-Towing Buses & Coaches
•Specialized in OVERSIZE Loads
Truck # 30: 1998 Mack
Tall 01376133
1 M2AA18Y7WW091271
Gross Vehicle Weight 80,000 Ibs.
Truck # 40: 2002 Peterbilt
Tall 01375085
1 M2AA18Y7WW091271
Gross Vehicle Weight 80,000 lbs.
Wal
Gana d)
Truck# 50: 2000 Peterbuilt 379
Toll 01375114
1XP5DB9X4YN482068
Truck # 70: 2007 Peterbilt 379
Tall 01399946
1 NP5DBOX27D732581
4 AXEL with 20,000Ib steer
m
(emawmd)
Truck # 80: 1998 Kenworth T600
1 XKAD69XXWR790167
Gross Vehicle Weight 80,000
LAo
f06-0
, "Air, 5,
km ik - �&
•Heavy Duty Towing
•Heavy Equipment moving
•Towing Buses, Coaches
•Specialized in OVERSIZE loads
Trailer # 61: 2004 Trail King
Toll 01422877
1TKBO52274BI05030
Extendable Up to 50' Lower Deck
Stinger 2000 Trail King
Toll 01409167
1 TKS00512YM079193
Trailer Add On #31 & # 61
Stinger 2006 Trail King
1 TKS005136MO68085
Trailer Add On # 71
Axel 2003Trail King
1TKS005114B105031
Trailer Add On # 31 & # 61
LA t
Y
l:
Trailer#31 1998 Trail King
Toll 01372310
1 TKJO533XWM 111012 160Ton
Traller#41 2001 Landoll
Toll 00987974
1 LH610WJ4111311834
L�1
Trailer # 51: 2001 Talbert
Toll 00981671
40FOO533411020312
Trailer # 71 : 2006 Trail King
Toll 01422925
1TKJ053376BO46583
3 Axel 25'9" Lower Deck 9' wide
q3
(eontuiued)
Trailer # 81. 1998 Landoll
1t.H610WJ9W1009174
3 Axel
1994 BMW Trailer
Toll 01422913
0701940043
Air Bags & Equipment for Tractor Trailer
& Air Plane Recovery
LA4
Gwamwd)
2001 Pace
472WB291XO16206
Enclosed Car Hauler
1997 CS
Toll 01422985
1WC200E26V2033158
Enclosed M/C Trailer
1997 EZ Haul
Toll 01422889
0701940043
Motorcycle Trailer
q�p
Forklifts and skid steer used
for load transfers ,and
accident clean up
2- 50 Yard roll off dumpsters for
accident clean up
qI-)
Relevant Experience
Euless B & B Wrecker Service is a family -owned business, which was founded in 1954, by Mr.
Robert Baker. For over 40-years, the company was located at its original location, at 600 W.
Euless Blvd. B & B has evolved into a 24-hour-a-day operation, and now comprises a fleet of
29 trucks, including one tons, super duties, flatbeds, medium duties, and heavy duty trucks, air
bags, Landoll trailers, lowboy trailers, motorcycle trailers, service trucks, and other specialized
equipment. Each of the trucks, have various capabilities, permitting towing and recovery under
any and all conditions. There are currently 20 full-time drivers, who have been specifically
trained to handle any requested service. The support staff includes 10 full-time dispatchers, 1
yard attendant and a full-time mechanic.
In 1995, under the direction of the current owners, Andy Chesney & Debi Baker Chesney,
construction began on the new B & B offices at 1201 W. Euless Boulevard. The office has a
state of the art dispatch system and an 18 camera monitoring system of the office, shop and 7
acre storage lot. On Thursday, March 28, 1996, all operations were moved to the new location,
and an exciting new chapter began in the history of B & B Wrecker Service.
There is a great sense of pride and obligation that comes with owning and operating a business
that has been in the family for so many years. That sense of pride extends to the employees of
B & B as well. All B & B employees are welcomed and accepted into the business, just as
though they are "a part of the family". This is indeed a unique organization to be associated
with, in this day and time. And while success, and prosperity of B & B can be consistently
measured by the repeat business from satisfied customers, exclusive contracts and renewals,
and other referrals — the exceptional reputation of the company results from the honesty, and
integrity, of the entire B & B family.
Our reputation for excellent service can be proven by our track record with the city contracts that
we currently hold. We have provided the towing and recovery services for the City of Euless
since 1954 and the cities of Hurst and Bedford since 1990. We have worked on rotation in the
City of Grapevine since 1988 and held the towing and recovery contract in the City of Southlake
since 1988 as well. Each of these contracts is handled with exceptional service and ethics.
The training schools and certifications completed by owner, Andy Chesney, are as follows:
February 19, 2009 TTSA International Institute of Towing & Recovery Light Duty Texas
Training Course
December 1, 2008 International Institute of Towing & Recovery: Towing and Recovery with
Light -Duty Equipment Train the Trainer Course
March 25, 2006 Howard College -San Angelo/TTSA
Completed 2.0 CEU or 20 clock hours in CVOP 2000: Professional
Development: Commercial Vehicle Operation
October 15, 2005 Howard College -San Angelo/TTSA
Completed 1.7 CEU or 17 clock hours in CVOP 2000: Professional
Development: Commercial Vehicle Operation
January 13, 2005 The Texas A&M University System
Texas Engineering Extension Service: Engineering, Utilities and Public
Works Training Institute
Train -the -Trainer Flagger
January 11-12, 2005 The Texas A&M University System
Texas Engineering Extension Service: Engineering, Utilities and Public
Works Training Institute
Completed 16 hours -- Work Zone Traffic Control
October 9, 2004 Howard College -San Angelo/TTSA
Completed 1.6 CEU or 16 clock hours in ITSC 1058: Professional
Development: Commercial Vehicle Operation Incident Management
Training
February 28, 2004 North Central Texas council of Governments Regional Training Center:
Freeway Incident Management
March 21, 2003 TTSA/Wes Wilburn Consulting Level 1 Towing & Recovery Loss
Prevention and Incident Management Course
February 28, 2003 TTSA Light and Heavy Duty Incident Management — Towing Recovery
Training
August 1999 Airplane Recovery Procedures presented by Air Cushions USA
August 15, 1999 Aircraft Lifting Technique presented by Sea -Air -Land Recovery, Inc
Aircraft Recovery Team
June 25-27, 1999 Founding Member of Sea -Air -Land Recovery, Inc Aircraft Recovery Team
June 10, 1999 3 Day Course in Towing and Recovery presented by Air Cushions USA
November 28, 1990 TRAA Tow Truck Driver Training Program Level 3: Advanced Towing and
Recovery
November 18, 1989 Ross Kinman Programs, Inc Heavy Duty Towing
May 10, 1987 TRAA Tow Truck Driver Training Program Light Duty Recovery Course
Maintenance Program
We have a full-time mechanic and full shop on premises. Each truck is inspected and logged
every morning. After the trucks are inspected and logged by the driver, the mechanic begins
any needed routine maintenance. Any maintenance need that arises is handled immediately by
our trained mechanic.
'L�\C\
Personnel
Name of Driver
DOB
DL#
TYPE
TDLR
TDLR EXP.
Christopher Allred
12/2/1977
Financial Integrity
Woodhaven Bank
4607 Colleyville Blvd
Colleyville, TX 76034
Contact: Genny Hale
817-656-7755
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��6`da
.,Iayor ProTem:
'v. Ralph Evans
`eputy Mayor ProTem:
rlamelak Muller
Cuuncilrnembers:
ayne Moffat
Qavi'dA. Hards
ary Fawks
Gcott F. Mart[n
_ity Manager:
urtis E. Hawk
:sistant City Manager:
-nana K.Yeiverton
-;'ity Secretary:
indra L. LeGrand
November 15,.1996
Andy Chestney
Letter of Appreciation
B & B Wrecker Service
604 West Euless Blvd.
Euless, Texas 76040
Dear Andy,
On behalf of the City of Southlake and. the Southlake Fire.
Services, I thank you. Your generous donations of several vehicles have
allowed us to train new employees and maintain our skills in vehicular
rescue and extrication. Mike Ferguson and the other B&. B employees
have been very kind and helpful. Your donations. will have a direct
impact on the citizens of Southlake and those who commute through
our city.
I Zook forwafd to working with you and your company in the
future. Once again, thank you very much.
Sincerely,
Jeff Powell
Engineer/Paramedic
667 North Car&Avenue • Southlake, Texas 76092
(817) 481-5581 • FAX Metro (8.17) 481-0036
AN EQUAL OPPORTUNITYEMPLOYFR"
s
Mayor:
;Ck.Stacy
ayor ProTem:
W. Ralph Evans
^pputy Mayor Pro Tom:
amelaA. Muller
-ourdimembers:
Wayne Moffat
uavid& Harris
ary Fawks
Scott F. MarOn
,y Manager,
'lurtis E. Hawk
`gsistant City Manager.
,ana K. Yelverton
4 Secretary:
ndra L. LeGrand
1
CRY0
South Lake
.
September 23, 1997
Andy Chesney; Owner 1
B&B Wrecker Service
1201 W. Euless Blvd.
Euless, Texas 76040
Dear Mr: Chesney,
I wanted to take a minute to simply thank you for all of your help with
what was considered a very successful training session for our area fire, police
and dispatchers. Your men are second to none and your willingness to assist is
very much appreciated; I am fully convinced that without your help,. this training
would not have been as informative. I look forward to working with you and
B&B in the fixture.
Sincerely,
Ricky Black
Battalion Commander
cc: Billy Campbell, Director of Public Safety
Garland Wilson, Deputy Director of Public Safety
667 North Carroll A enue • Southlake, Texas 76092
(817) 481-5581 • FAX Metro (817) 481-0036
:4N EQUAL OPPORTUNITYEMPLOYER'
MAR 2 3. ?00I
Mr. Andy Chesney
B & B Wrecking
1201 W. Euless Blvd.
Euless, Texas 76040
Dear Ms. Sagor:
V1,
As you know, the Bureau of Alcohol, Tobacco and Firearms
(ATF) Canine Operations Branch (COB) held a regional canine
training session in Bedford, Texas, from March l'to 3,
2001. In striving to maintain excellence, the handlers.
are continually looking for ways to challenge themselves'
and their canine partners. Thanks to your generosity, we
were able to use your facility to set up difficult problems
to test and confirm the working ability of the ATF canine
teams. Without the backing of neighbors like you, our
training opportunities would be limited.
Thank you for supporting ATF in its mission to protect the
public.
Sincerely yours,
Rhonda Trahern
Chief, Canine Operations Branch
WWW.ATF.TREAS.G0V
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Euless Wrecker
From: Perry & Sherry Christensen [perry78180@sbcglobai.net)
Sent: Thursday, July 30, 2009 7:18 PM
To: towsrus@sbcglobal.net
Subject: Letter of Appreciation
July 30, 2009
Mr. Andy Chesney
Euless B&B Wrecker Service
1201 W. Euless Blvd.
Euless, TX 76040
Dear Mr. Chesney and Employees,
Last Friday morning, we found ourselves in need of towing service for our 39 foot Diesel Pusher Motorhome.
We were referred to your company by another towing service and are so grateful. After having a very stressful
morning, we were so relieved when Steve and Chris arrived in your beautiful new truck. Knowing we were
already in an anxious situation, both of these guys greeted us with great attitudes, kindness and professionalism
that made us feel extremely confident in their ability to take care of our Coach.
In a day that customer service is not always a priority, it was refreshing to receive the assistance of a company
that still values and respects their customers. We took your business card and will most certainly recommend
B&B to anyone needing such assistance. We obviously hope that we will not need towing service again, but we
laughed that it was almost an honor for our Motorhome to be towed by such an amazing truck.
In closing, please once again thank Steve and Chris for being a bright spot in our stressful morning. And for
taking such painstaking care of our Motorhome, getting it to the repair facility in excellent condition.
Sincerely,
Perry & Sherry Christensen
817-656-1036
P.S. Please feel free to use any or all of our letter as a recommendation for your services.
(817) 283-2121
METRO (817) 267-3103
January 7, 2010
-''°?Old
gde"O' B & B
WRECKER SERVICE
City of Southlake Finance Department
1400 Main St Suite 440
Southlake, TX 76092
1201 W. EULESS BLVD.
EULESS, TEXAS 76040
RE: Clarification of Submitted Proposal RFP0909B200TS900031 PROVIDE WRECKER SERVICES
FOR CITY OF SOUTHLAKE
TO WHOM IT MAY CONCERN:
Item # 2.a. Dollies fee is PER USE
Item # 3.a. Mileage Rate is priced PER MILE ONE WAY
Item # 5.a. Waiting Time $250.00 per hr
5.b. Winch Time $250.00 per hr
5.d. Up -righting Heavy Duty $250.00 per hr
Item # 10. Clean up $85.00 per hr
Item # 13. $10 per 5 gal. Bucket
Item # 14. FUEL SERVICE CHARGE (Delivering FUEL) $65.00 plus the cost the FUEL
FUEL SURCHARGE is 40cents per towed mile
Item # 22.c. Discounted Rate for City Vehicles over 15,000gvw is 50% of Tow Bill
Item # 22.d. Discounted Rate for All Additional Services for City Vehicles is 50% of Tow Bill
Storage Facility:
FENCE is 8ft solid metal fence encompassing 7 acres
Individual Secure Vehicle Storage:
YES, we have available 6 spaces under awning
YES, we have available 6 spaces enclosed
LIGHT OR HEAVY DUTY • 24 HOUR TOWING SERVICE
Reserved Storage Spaces:
YES, we have approximately 2000 spaces for the Cities of Southlake, Hurst, Euless, Bedford, and
Grapevine
Twenty four hour service and access:
YES, we have DISPATCHERS and DRIVERS at our location 24/7
Daily Operations:
We run background checks on Dispatchers and Drivers through publicdata.com, TXDOT Criminal
Records and our Insurance Company. TDLR also runs the background checks when we apply for
Dispatch and Driver Certifications.
Our Drug Testing Policy has to be approved by TDLR. We do Drug Testing on Pre -employment,
Random and after each accident that we would be involved in. I have enclosed an Employee Handbook
and marked the area of our Drug Testing Policy.
Other Charges:
YES, Storage fee/rate for vehicles over 25 ft is $35.00 per day
If you have any questions or concerns please feel free to contact Andy Chesney at 817-925-6939 cell.
Euless/B&B
Wrecker Service
Employee Handbook
REVISED 09/29/09
I have received a revised copy of the Euless/B&B Wrecker Service
Employee Handbook. I agree to read the handbook in its entirety. I
understand that the rules stated in the handbook are subject to the discretion
of Andy and Debi Chesney. I also understand that I may be given updates
pertaining to new information to be added to the handbook at any time and
should be considered a part of the original.
REVISED 09/29/09
Signature
Printed name
Date
Witnessed by
Date
Welcome
Since you were chosen to become a Euless/B&B Wrecker
Service employee, that means we think you are pretty special. We
do not ask just anybody to come aboard — to become a part of our
"family". It means we see a lot of potential in you and we want to
help you to live up to it, for your own benefit and the benefit of the
entire company.
The good reputation of Euless/B&B Wrecker Service is built
on solid towing know-how and friendly caring service. Our brand
of service requires not only that we bend over backwards to keep
personal responsibility for ensuring customer satisfaction, it means
we communicate respectfully, clearly and in a timely manner with
one another and with our customers.
You are now working for a dynamic, growing company.
Euless/B&B Wrecker Service represents the highest standards of
both quality and profitability in the towing industry. We will
always expect you to give us your best. We will give you our best
in return. We value your skills, your ideas and your efforts. We
look forward to giving you every opportunity to grow both
professionally and personally as a contributing member of our
winning organization.
Company History
The history of Euless/B&B Wrecker Service dates back to 1954 when
Robert A. Baker opened with one truck and a garage at the corner of Ector
and West Euless Blvd. in Euless. His son Bobby Baker joined him in 1958,
the two of them worked together until Robert Baker's sudden death in 1975.
Bobby continued running the wrecker service and the parts store, in which
they had acquired, until 1982. Bobby bought out Robert's part of the parts
store and Bernice Baker, Robert's wife, and her new husband took over the
wrecker service.
In 1983, Bernice sold the wrecker service to her daughter, Sandra
Baker Hicks and her husband Ronnie Hicks, whom was the Assistant Fire
Chief of Euless at the time. In 1984 Ronnie died of a heart attack at the age
of 39 years old. Sandra tried to keep the business, however, it became very
difficult and she decided to sell the company to her sister, Deborah Baker
Chesney and her husband Andy Chesney in 1986.
Andy and Debi started with the 5 trucks that the company had at the
time and in the same location since 1954. In 1990 Andy and Debi bought a
wrecker service in Southlake and expanded the business to cover the
Grapevine- Southlake area in many capacities.
In 1996, Andy and Debi bought 7 acres at 1201 W. Euless Blvd and
built a 4,000 square foot office building and a 4,200 square foot shop with a
wash bay. Andy and Debi now own 25 trucks which include not only 1 -ton
tow trucks, but also several flat beds, medium duty, heavy duty and haul
trucks. Everything needed for any kind of towing such as motorcycle trailer,
air bags, trailers, etc. The office is equipped with the state of the art
computer system as well as a security system for both office and storage lot.
Andy and Debi both believe that the towing business is a great
industry. They feel that with honesty, integrity, hard work and long hours
they will continue to grow and provide unbeatable service and expertise,
Euless/B&B style...
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Mission Statement
At Euless/B&B Wrecker Service we strive for excellent customer
service at all times with our dedication to honesty, loyalty and
integrity. This shows in the attitudes of our employees and
dedication of our customers.
Equal Employment Opportunity Policy Statement
Equal Employment Opportunity has been, and will continue to be, a fundamental
principle at Euless/B&B Wrecker Service, where employment is based upon personal
capabilities and qualifications without discrimination because of race, color, religion, sex,
sexual orientation, age, national origin, marital status, citizenship, disability, status as a
disabled or Vietnam veteran or any other protected characteristic as established by law.
This policy of Equal Employment Opportunity applies to all policies and procedures
relating to recruitment and hiring, compensation, benefits, termination and all other terms
and conditions of employment. All supervisors are accountable for strict compliance to
this policy. Appropriate disciplinary action may be taken against any employee willfully
violating this policy.
Purpose of Employee Handbook
This Employee Handbook is designed to communicate Euless/B&B Wrecker Service
personnel policies, procedures, benefits and general facts concerning employment.
Please read this handbook carefully and keep it for future reference during your
employment with us. Understand that this handbook highlights pertinent company
information and is not a legal document, nor can it be used for strict interpretations of
company policies, procedures or benefits. This handbook is a summary of our policies.
This handbook also supersedes any previous handbooks.
This handbook is not to be considered an employment contract, expressed or implied.
Also any verbal agreements made by employees of Euless/B&B Wrecker Service or any
statements in this handbook or other literature do not create a guarantee of employment.
Employment at this company is "at will" and may be terminated at any time with or
without cause and with or without notice by either party.
Statement of Change
Any changes made to any personnel policy or practice will be provided to each
employee, posted on the bulletin board or placed in a memo attached to the employee's
paycheck.
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General Policies & Procedures
Anti -Harassment Policy and Complaint Procedure
In providing a productive work environment, Euless/B&B Wrecker Service believes that
its employees should enjoy a workplace free from all forms of harassment. It is the
policy of Euless/B&B Wrecker Service to provide a work environment free from
harassment.
Prohibition Against Harassment
Euless/B&B Wrecker Service will not tolerate harassment against any of its employees,
whether based on sex, race, color, religion, national origin, age, or physical or mental
disability. This prohibition covers harassment by anyone in the workplace — supervisors,
co-workers, and non -employees. Anyone who violates this anti -harassment policy is
subject to discipline up to and including termination for the first offense.
Sexual Harassment Is Strictly Prohibited. Euless/B&B Wrecker
Service strictly prohibits all forms of sexual harassment against any of its employees,
male or female. Sexual harassment consists of any unwelcome behavior of sexual nature,
which creates a hostile work environment. Sexual harassment also occurs when
submission to sexual advances is a condition of a job benefit. Prohibited sexual and sex -
based harassment may include, but is not necessarily limited to the following:
• Unwelcome sexual advances or requests for sexual favors
• Unwelcome physical contact, such as touching, patting, pinching, hugging,
squeezing, groping, brushing against someone's body, or impeding or blocking
normal work movement
• Unwelcome verbal conduct, such as sexual innuendoes, suggestive comments,
sexual jokes, sexual propositions or repeated flirtations, or derogatory remarks
which are based on sex
• Unwelcome non-verbal conduct, such as presenting sexually suggestive or exotic
entertainment, displaying sexually suggestive objects, pictures, or videos, or
making offensive gestures, expressions, or sounds
• Acts of physical aggression, intimidation, hostility, threats, or unequal treatment
based on sex (even if not sexual in nature)
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Other Forms of Harassment Are Strictly Prohibited. Euless/B&B
Wrecker Service also strictly prohibits harassment of any of its employees based on
race, color, religion, national origin, age, or physical or mental disability. Those
forms of harassment may include, but are not limited to the following:
• Epithets, slurs, negative stereotyping, derogatory remarks, or jokes that
relate to race, color, religion, national origin, age, or disability
• Physical threatening, intimidating, or hostile acts that relate to race, color,
religion, national origin, age, or disability
• Written or graphic material that denigrates or shows hostility or aversion
toward an individual or group because of race, color, religion, national
origin, age, or disability and that is displayed or circulated in the
workplace
Complaint Process
Complaint: Any employee who believes that he or she has suffered sexual
harassment or any other form of harassment should report the incident to Euless/B&B
Wrecker Service as soon as possible so that prompt action may be taken. Euless/B&B
Wrecker Service encourages victims of harassment to come forward. Further, any
employee who is aware of any incident of harassment should report it as soon as possible.
This complaint procedure is designed to allow an employee options as to whom he or she
reports an incident of harassment. Complaints or incidents of harassment should be
reported to any one of the following individuals with whom the reporting employee is
most comfortable:
• Office Manager (Human Resources Representative)
• Dispatch Supervisor
• Driver Supervisor
• Andy or Debi Chesney
Confidentiality: EulessB&B Wrecker Service will protect the confidentiality
of harassment allegations to the extent possible. Euless/B&B Wrecker Service cannot
guarantee complete confidentiality, since it cannot conduct an effective investigation
without revealing certain information to the alleged harasser and potential witnesses.
Investigative _Process
Euless/B&B Wrecker Service has set up a mechanism for a prompt, thorough, and
impartial investigation into harassment complaints. If a fact-finding investigation is
necessary, it will be launched immediately and discreetly. The amount of time required
to complete the investigation would depend on the particular circumstances. Euless/B&B
Wrecker Service may undertake immediate corrective measures before completing the
investigation to ensure that further harassment does not occur. Typically, the investigator
will interview the complainant, the alleged harasser, and the third parties who may have
0
relevant information. Any interviews will be conducted privately, and as indicated
previously, Euless/B&B Wrecker Service will take every reasonable precaution to
maintain the confidentiality of those interviews. Once all of the evidence is in,
Euless/B&B Wrecker Service will make a determination. Euless/B&B Wrecker Service
will inform the parties of the determination.
Immediate and A ro riate Corrective Action
Euless/B&B Wrecker Service will undertake immediate and appropriate corrective action
whenever it determines that harassment has occurred in violation of this policy. Any
employee found to have violated this policy might be disciplined up to and including
termination for the first offense. Euless/B&B Wrecker Service will design its corrective
action to stop the harassment, correct its effects on the victim, and ensure that the
harassment does not recur.
Strict Prohibition Against All Forms Of Retaliation
Euless/B&B Wrecker Service strictly prohibits all forms of retaliation against any
employee who reports harassment or provides information related to a complaint of
harassment. Euless/B&B Wrecker Service will undertake whatever measures are
necessary to ensure that retaliation does not occur. Any employee, who believes that he
or she has been the victim of retaliation as a result of having complained about
harassment, or having participated in an investigation, should immediately bring the
matter to the attention of Euless/B&B wrecker Service through the complaint process
described above. Violation of this prohibition against retaliation is punishable by
discipline up to and including termination for the first offense.
Conflict of Interest
An employee of Euless/B&B Wrecker Service is expected to perform their assigned
responsibilities and to conduct personal activities in such a matter that they do not
conflict with the best interests of the company. Any employee wishing to pursue outside
employment must notify his/her supervisor of his/her intention to do so. We want each
employee to understand that we feel his/her job at Euless/B&B Wrecker Service needs to
take priority over a second job. Should other employment cause a conflict to us or affect
your work performance, we will have a discussion with you.
In addition, any employee who accepts any gifts from any competitor, customer, supplier,
affiliate or other entity, will report such to their immediate supervisor. Management
reserves the right to restrict such gifts.
No employee shall be allowed to purchase or negotiate a purchase of any vehicle or part
that is on our property without the explicit consent of Andy Chesney. No employee shall
be allowed to take possession of any damaged part that has been taken off any vehicle
that is in our care, custody or control without the explicit consent of Andy Chesney.
7
Confidential Information
It is our policy that all our relationships with vendors and/or customers and any other
information secured during your employment with us are of a confidential nature. Such
information should never be released to a non -employee without prior approval from
Andy or Debi Chesney.
Information on employees will also be treated in a confidential manner. Requests for
information on employees are not to be granted until the legitimacy of the request can be
determined unless authorized by the employee in writing. We make an exception when
verifications of employment are needed.
Open Door Polic
Euless/B&B Wrecker Service has a strong and open relationship with their employees.
In light of our Open Door Policy, we do not believe a third party representative is
necessary. We want you to know our Open Door Policy so that you can participate in
sharing your suggestions with us. We want you to know we will fully respect your rights
as employees under all laws.
Euless/B&B Wrecker Service encourages open and frank discussion between employees
and management to share ideas, make suggestions and prevent or resolve problems. It is
company policy to provide the open communication necessary for better understanding
and or action when appropriate. Whenever an employee has questions or concerns
related to an employment situation, he/she should proceed according to the following
process:
1) First discuss concerns with Office Manager.
2) If a problem persists, he/she should request a meeting with the Driver or
Dispatch Supervisor and Andy or Debi Chesney.
3) A conclusion and decision should be reached within a reasonable time
period. The decision reached is final.
Problem Solving
Satisfactory working relationships depend a great deal on understanding among people.
Good relationships are easier to achieve when people feel that their problems and
opinions can be discussed freely and frankly.
If you have a problem that you feel needs to be brought to the attention of management,
please discuss it with your immediate supervisor. If it is not solved within five (5)
working days, please discuss it with the Office Manager, a Supervisor, or Andy or Debi
Chesney.
Safety Policy
Euless/B&B Wrecker Service is committed to providing a safe and healthy working
environment for employees, customers, and authorized visitors. To accomplish this, it is
our policy to comply with all current occupational health, safety, and environmental laws
and develop the best, feasible operations and procedures. An organized and effective
safety program will be carried out company -wide to make this policy work.
The safety program will assist all employees in controlling the hazards, which will
minimize employee accidents, customer injuries, damage to customer's property and
damage and destruction of company property.
Safety Rules
• Report all injuries immediately following their occurrence.
• Safety guards or devices are not to be altered in any way.
• Defective tools or equipment should be taken to Shop Manager for repair.
• Ensure all safe operating procedures and instructions from your Supervisor.
• Report any safety hazards to the Shop Manager or the Driver Supervisor.
First Report of Injury
All employees are required to report an occupational injury or disease immediately, and
in no case more than 24 hours, to their immediate supervisor. This will assist your
supervisor in the completion of the required forms. We must fill out a First Report of
Injury form. The employee may be required to seek medical assistance, or take a
drug/alcohol test as stated by DOT. Emergency situations will be treated at the nearest
hospital.
OSHA
The company is required by law to adhere to safety regulations and requirements as
administered by the U.S. Department of Labor --- Occupational Safety and Health
Administration (OSHA). OSHA was created to ensure safety violations do not take
place. Please abide by all of our set safety standards.
Accident Insurance
We provide Accident Insurance in place of Workers' Compensation as provided by the
state laws. You will be provided with the latest copy of the insurance information at the
time of hire.
0
Firearms & Knives Policy
Firearms and/or other types of dangerous weapons are not allowed on our property.
Persons found to possess firearms or other weapons will face our immediate progressive
discipline policy up to and including immediate termination.
Any threats of or bodily harm to others with a firearm or other weapon will result in
immediate termination and the employee's actions will be called to the attention of the
proper authorities.
Riuht to Search Policy
Our right to search policy has been implemented to reduce theft, provide a safe work
environment and maintain a drug and alcohol free workplace. Failure to submit, upon
request, to a search of any company property or personal property located in our facility,
may lead to progressive discipline up to and including immediate termination.
Desks, file cabinets, files, work material, cars in our parking lot, lockers, tow trucks and
all company vehicles, etc. are considered fair game in a company search. Any time there
is reasonable suspicion that an employee is involved in the use or sale of illegal drugs
and/or alcohol or is violating any other company policy/procedure, we may, at our sole
discretion, choose to search any of the above items/locations.
We also may elect to use camera surveillance in any open and appropriate areas. All
phone lines are recorded at all times and we may use these recordings at any time to
prove or disprove a problem.
Workplace Violence/Incident, Investigation Policy
It is our policy to make reasonable efforts to provide for the security of Company
property, employees, customers and authorized visitors to its premises.
Violations of company security rules or procedures will result in disciplinary action, up to
and including termination. In addition, illegal acts committed by employees will be
reported to law enforcement authorities.
Employees are subject to search, surveillance, and interrogation whenever the company
has reasonable suspicion to maintain security.
Our procedures in addition to our problem solving policy, for investigation incidents
regarding workplace violence and safety violations are as follows:
• Reviewing all previous incidents;
• Visiting the scene of an incident as soon as possible;
• Interviewing threatened or injured employees and any witnesses;
10
• Examining the workplace for security risk factors associated with the incident,
including any previous reports or inappropriate behavior by the perpetrator(s);
• Attempting to determine the cause of the incident;
• Taking immediate corrective action to prevent the incident or violation from
recurring;
• Recording the findings and taking all corrective actions as needed to eliminate
risk.
Failure or inability to meet and/or comply with any special security requirement,
including extensive background checks, is grounds for progressive discipline up to and
including immediate termination of employment or rejection of an applicant.
Drug & Alcohol Policy
Euless/B&B Wrecker Service is committed to providing a safe, healthy, and efficient
work environment and likewise, expects its employees to report to their jobs physically
and mentally fit for work. Furthermore, the company is committed to assuring its
continued representation as a quality business enterprise. To achieve these goals, we
must take a firm and positive stand against alcohol or other drug abuse. This policy is
intended to ensure a drug free environment for the benefit of employees and customers of
Euless/B&B Wrecker Service. Being under the influence of alcohol or other drugs on the
job possesses serious risks to the user and others. It is our objective to eliminate abuse.
Possession, use or sale of an illegal drug will not be tolerated. Alcohol consumption
during working hours will not be tolerated. If you know or suspect anyone that might be
using, selling or possessing drugs, or drinking or appears to have been drinking, please
notify a Supervisor, Andy or Debi Chesney immediately.
Policy Details:
i) Violation of this policy will result in immediate disciplinary action up
to and including termination.
2) Current employees may be required to submit to a screen test if any
one or more of the following incidents occur:
a) On the job accident;
b) Abusive language or gross insubordination;
c) Violent behavior;
d) Involvement in a safety violation; and
e) If management has reasonable suspicion that the employee uses,
possesses, is under the influence of, or has distributed alcohol or
other drugs.
In addition, the company may at any time conduct routine tests if there is reasonable
cause to believe that there has been use or possession of alcohol or other drugs.
11
An employee's refusal to consent to an alcohol/drug test will result in the employee's
termination.
While on company business in a social setting, (i.e. entertaining customers, Company
events, or other social events you are attending based on your employment at the
company, etc.), please use good judgment, maturity and restraint.
DRUG TESTING POLICY
86.710. Responsibilities of Towing Company Licensee --Drug Testing Policy. (New
section adopted effective April 15, 2008, 33 TexReg 2940)
(a) A towing company adopting paragraphs (1) - (12) of this subsection will comply with
Texas Occupations Code, §2308.158.
(1) Purpose and Scope. This drug testing policy provides guidance to supervisors and
towing operators about their responsibilities under this policy. Except as stated in
paragraph (12), this policy applies to all towing operators and all towing operator job
applicants.
(2) Definitions. The words and terms used in this policy shall have their ordinary
meaning unless the words or terms are used in Texas Occupations Code, Chapter 2308 or
Title 49 Code of Federal Regulation Part 40, in which event the words or terms shall have
the meaning designated in those regulations.
(3) Consent Form.
(A) Before a drug test is administered, towing operators and applicants are required to
sign a consent form authorizing the test and permitting release of test results to the
medical review officer (MRO), the company, and the department. The consent form shall
provide space for employees and applicants to acknowledge that they have been notified
of the drug testing policy.
(B) The consent form shall set forth the following information:
(i) the procedure for confirming and verifying an initial positive test result;
(ii) the consequences of a verified positive test result; and
(iii) the consequences of refusing to undergo a drug test.
(C) The consent form also provides authorization for certified or licensed attending
medical personnel to take and have analyzed appropriate specimens to determine if the
tested drugs were present in the towing operator's or applicant's system.
12
(4) Compliance With Drug Testing Policy. The failure or refusal by a towing operator or
applicant to cooperate fully by signing necessary consent forms or other required
documents or the failure or refusal to submit to any test or any procedure under this
policy in a timely manner will be grounds for refusal to hire or for termination. The
submission by an applicant or employee of a urine sample that is not his/her own or is a
diluted specimen shall be grounds for refusal to hire or for termination.
(5) General Rules. This drug testing policy is governed by these general rules:
(A) towing operators shall not take or be under the influence of any drugs unless
prescribed by the employee's licensed physician.
(B) towing operators are prohibited from engaging in the manufacture, sale, distribution,
use, or unauthorized possession of illegal drugs at any time.
(C) all towing company property is subject to inspection at any time without notice.
There should be no expectation of privacy in or on such property. Towing company
property includes, but is not limited to, vehicles, desks, containers, files, and lockers.
(D) any towing operator convicted of violating a criminal drug statute shall inform
his/her supervisor of such conviction (including pleas of guilty and nolo contendere)
within five days of the conviction occurring. Failure to inform the supervisor subjects the
employee to disciplinary action up to and including termination for the first offense. The
towing company will notify the Texas Department of Licensing and Regulation of the
conviction (including pleas of guilty and nolo contendere).
(6) Types of Tests
(A) Pre -employment. All applicants for positions requiring a towing operator's license,
who have received a conditional offer of employment, must take a drug test before
receiving a final offer of employment.
(B) Annual. All towing operators employed by a towing company must complete at least
one scheduled drug test each 12-month period from the date of the initial license or
renewal.
(C) Random Testing. In addition to annual testing, towing operators are subject to
random urine drug testing. Under this policy, annual random test for drugs of at least 25
percent of the total number of towing operators is required.
(i) A minimum of 15 minutes and a maximum of two hours will be allowed between
notification of a towing operator for random urine drug testing and the actual presentation
for specimen collection.
(ii) Random donor selection dates will be unannounced with unpredictable frequency.
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(D) Return -to -Duty and Follow -Up.
(i) Any towing operator who has violated this drug testing policy and is allowed to return
to work must submit to a return -to -duty test. Follow-up tests will be unannounced, and at
least six tests will be conducted in the first 12 months after a towing operator returns to
duty. Follow-up testing may be extended for up to 60 months following return to duty.
The test results of all return to duty and follow-up must be negative.
(ii) The towing operator will be required to pay for his or her return -to -duty and follow-
up tests accordingly.
(7) Drug Testing. The drugs for which tests are required under this policy are marijuana,
cocaine, amphetamines, phencyclidine (PCP), and opiates.
(8) Specimen Collection Procedures.
(A) All urine specimens will be collected by a laboratory that is certified and monitored
by the Federal Department of Health and Human Services.
(B) Drug testing procedures include split specimen procedures. Each urine specimen is
subdivided into two bottles labeled as a "primary" and a "split" specimen. Only the
primary specimen is opened and used for the urinalysis. The split specimen bottle
remains sealed and is stored at the laboratory.
(C) If the analysis of the primary specimen confirms the presence of drugs, the towing
operator has 72 hours to request sending the split specimen to another Federal
Department of Health and Human Services (DHHS) certified laboratory for analysis. The
towing operator will be required to pay for his or her split specimen test(s).
(D) For the towing operator's protection, the results of the analysis will be confidential
except for the testing laboratory. After the MRO has evaluated a positive test result, the
towing operator will be notified, and the MRO will notify the company.
(E) The towing company will notify the department of the positive test result.
Notification to the department must occur within 3 days of receipt of the confirmed test
results from the MRO. The notification must include the:
(i) tow operator's name;
(ii) tow operator's license number;
(iii) date of the positive test;
(iv) substance detected by the drug test; and
(v) disciplinary action imposed violation of the drug testing policy.
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(9) Reporting and Reviewing of Drug Testing Results.
(A) The company shall designate a medical review officer (MRO) to receive, report, and
store testing information transmitted by the laboratory. This person shall be a licensed
physician with knowledge of substance abuse disorders.
(B) The laboratory shall report test results only to the designated MRO, who will review
them in accordance with accepted guidelines and the procedures adopted by the Federal
Department of Transportation.
""V_j-xepufe5 Toifr the laboratory to the`MR091fall 'be 1n'writing'or 6y tax. lhe'MRu may
talk with the towing operator by telephone upon exchange of acceptable identification.
(D) Neither the company, the laboratory, nor the MRO shall disclose any drug test results
to any other person except under written authorization from the towing operator, unless
such results are necessary in the process of resolution of accident (incident)
investigations, requested by court order, or required to be released to parties having a
legal right -to -know as determined by state and federal law.
(10) Distribution of Information to Towing Operators. The minimal distribution of
information for all towing operators will include the display and distribution of:
(A) informational material on the physical and mental effects of drugs;
(B) an existing community services hotline number, available drug counseling,
rehabilitation, and assistance program;
(C) the company's policy regarding the use of prohibited drugs and/or alcohol; and
(D) the consequences or disciplinary action that may be imposed upon VSF employees
for violating the drug policy.
(11) Consequences of a Confirmed Positive Drug Test.
(A) Job applicants will be denied employment if their initial positive pre -employment
drug test results have been confirmed.
(B) If a towing operator's positive drug test result has been confirmed, the towing
operator will stand down from towing operation duties and may be subject to disciplinary
action up to and including termination.
(C) The company may consider the following factors in determining the appropriate
disciplinary action: the towing operator's work history, length of employment, current
work assignment, current job performance, and existence of past disciplinary actions.
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(D) No disciplinary action may be taken pursuant to this drug policy against towing
operators who voluntarily identify themselves as drug users, obtain counseling,
rehabilitation and comply with return to duty and follow-up drug testing.
(12) Exceptions.
(A) Towing operators subject to random drug testing under Title 49, Code of Federal
Regulation, Part 40 who have been randomly tested in the 12-month reporting period are
exempt from the annual test requirement, provided that the towing operator's tested
negative and the negative test results are submitted to and verified by the MRO.
(B) Towing operators holding a valid Towing Operator License issued by the department
who are tested for drugs in accordance with 16 Texas Administrative Code Chapter 85
are exempt from this section.
(b) Independent drug testing policy.
(1) A towing company may file an independent drug testing policy.
(2) The filing must describe how the independent drug testing policy is as stringent as
each provision of the model policy set forth in subsection (a).
Employment Status
Regular Full-time Employ — is one who has successfully completed his/her
introductory period and who is normally scheduled to work forty (40) or more hours per
week.
Regular Part-time Employee — is one who has successfully completed his/her
introductory period and who is normally scheduled to work less than 40 hours per week.
Introductory Employee — is either full or part-time, but has worked less than ninety (90)
days.
Introductory Employment Period
Employees are selected on the basis of ability, competence and experience. The first
ninety (90) days of employment is considered a get acquainted period, therefore, all new
employees are hired on a ninety (90) day introductory period. During this period, the
employee has the opportunity to demonstrate the proper attitude and ability to perform
the job. The company or the employee without any prior notice may terminate
employment any time during the first ninety (90) days of employment.
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Near the end of the ninety (90) days, his/her Supervisor will determine whether or not to
convert your employment status to "regular" or terminate your employment, and will
review the employee.
Successful completion of the introductory period does not guarantee continuing
employment. All employees must meet company policy, rules, standards of performance,
and could be subject to discharge for violation of policies, rules, standards for poor job
performance, or reduction in force or other reasons.
Other Policies
Dress Code and Uniforms Policy
All employees are expected to present a professional, business -like appearance to our
customers at all times.
Office personnel need to come to work dressed in business -casual clothing appropriate to
a professional office environment. No short dresses/skirts spandex material shorts
over -sized t-shirts or any type of clothing that has inappropriate writing or is low cut
and/or baggy. Cleanliness, neatness and clothing appropriate for your position are
expected.
Inappropriate dress will be dealt with on an individual basis. The Supervisor or Office
Manager will make the final determination as to whether the clothing is acceptable or not.
If you are uncertain, please check with your Supervisor first.
Exposed body piercings or exposed tattoos are not acceptable. Please make sure that you
remove all exposed body piercings and cover exposed tattoos before coming to work.
While we want to respect each employee's own style and personality we must, however,
maintain a professional appearance.
Drivers must be in uniform during scheduled hours and while on calls. Driver's
uniform rental and cleaning will be deducted from each weekly paycheck, in an
amount not to exceed $25.00 per week. Any outstanding amount of lost or damaged
uniforms will be deducted from the final paycheck or escrow. The final paycheck
will not be given to an employee until all uniforms are turned in or have been paid
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for out of final paycheck. Any uniforms purchased through the uniform company
(i.e. jeans, jackets, overalls, coveralls, etc) are the personal property of the driver
and no amount will be refunded to the driver by Euless/B&B Wrecker Service, Inc.
at any time.
Customer Service
Our customers are our number one priority. Therefore, it is crucial that we quickly greet
each customer when they walk through our doors. Customers should be treated
professionally and courteously at all times. Even during hectic periods, customers should
still be greeted and told they will be helped as soon as possible. This lets the customer
know that they are important to us.
Escrow
Euless/B&B Wrecker Service, Inc will withhold an amount not less than $25.00 per week
from my weekly wages to be held in an escrow account. The escrow account must meet
and maintain a minimum balance of $500.00 to cover the cost of damages or lost items
caused by me while employed by Euless/B&B Wrecker Service, Inc. If an employee
quits without notice, or is terminated for gross misconduct, any monies remaining in their
escrow will be forfeited. If an employee quits or is terminated and owes Euless/B&B
Wrecker Service for anything, that amount will be withheld from either Escrow or
Paycheck.
Gross Misconduct
Our Definition of Gross Misconduct may include, but not limited to Drug/Alcohol Abuse,
Theft, Lying, Intentional falsification or Destruction of any company records and/or
property, harassment or any other unlawful action.
Visitors
Visitors are only allowed in our reception area and are not allowed into other areas
without management approval. In addition:
1. Visits by personal friends of employees are discouraged;
2. Visitors should not wander around our facility unescorted. The employee should
escort their visitor; and
3. Safety is always our primary concern for you and your visitor.
Company Property
An employee is expected to exercise due care in the use of company property and to
utilize such property only for authorized purposes. Negligence in the care and use of
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company property may be considered cause for suspension and/or your immediate
termination.
Unauthorized removal of company property from the premises or its conversion to
personal use will be considered cause for suspension and or immediate termination.
Company property issued to an employee must be returned to the company at the time of
termination of employment or when it is requested by a Manager. All trucks will be
inspected. The equipment belongs to Euless/B&B Wrecker Service. It is furnished to
you for business use. You are not to make any modifications to the truck unless
authorized by Andy Chesney. The cost to repair any such damages will be withheld
from your wages or escrow.
Money drawer is the responsibility of the counter help or dispatcher on each shift.
Your drawer must balance to $200.00 at the beginning and end of each shift. If
there is an overage when you balance you will turn that money in to the safe. If
there is a shortage, you are responsible for that money as well.
Drivers are responsible for all of assigned invoices. We charge $65.00 for each lost
invoice.
Personal Property
The company assumes no responsibility for the loss or damage to the personal property of
an employee.
Company Vehicles
Personal or business use of company vehicles is prohibited without prior approval.
Unauthorized personal use of a company vehicle will subject the employee to the
progressive discipline policy up to and including immediate termination.
Employment of Relatives
The company reserves the right to hire the most qualified candidate for our job openings.
Should a relative of an employee be hired, we will review the supervisory/subordinate
relationship.
Telephone Policy
It is the policy of Euless/B&B Wrecker Service to limit the personal use of company
telephones to calls received or made only during lunch or breaks. Personal long distance
calls should only be made with prior approval and the employee will be responsible for
the charges. Any calls pertaining to a business nature do not need prior approval.
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Dispatchers should have their cell phones turned off while at work unless it is an
emergency. Misuse of any telephone line could result in immediate termination.
Be accurate, prompt and courteous when on the phone with a customer. If you are unable
to answer the caller's questions, or are unsure of the correct information, immediately
direct the caller to a qualified individual.
Business Expenses
Employees incurring authorized business expenses associated with the performance of
job duties will receive reimbursement, with prior approval.
Customer Vehicles
When a customer leaves their vehicle with us, we are responsible for its care and
treatment. This includes the personal belongings in the vehicle. All parts removed from
a customer vehicle shall remain the property of either the customer or the company. As
such, no customer parts or personal belongings shall be removed from the premises
without prior authorization from Andy Chesney. All vehicles should be secured and
protected from the weather at all times.
Smoking
Smoking is strictly prohibited in all office areas.
Compensation and Benefits
Pay Periods
Payroll checks are cut on Thursday and distributed on a weekly basis on every Monday
after 11:OOam following the prior work week, defined as Thursday morning through
Wednesday night.
Paychecks will be released to the employee, in person, unless the Office Manager has
received prior authorization from the employee.
Errors in Paychecks
Please read your paycheck carefully when you receive it. If you notice errors, please
bring them to the attention of the Office Manager, regardless of who it benefits. We will
do our best to correct the error immediately, and in all cases no later than your next
paycheck.
Unclaimed Paychecks
P
Paychecks not claimed by employees at the time of paycheck distribution will be returned
to the Office Manager.
Lost Paychecks
Employees are responsible for their paychecks after they have been issued. Checks lost
or otherwise missing should be reported immediately to the Office Manager so that a stop
payment order may be initiated. The Office Manager shall determine when and if a new
check should be issued to replace a lost or missing check. Employee shall be responsible
for any stop payment fee issued by our bank.
Garnishments
By law, the company is required to honor legal garnishments of employee's wages or
salaries. If required by court order to garnish an employee's wages, we may elect to
withhold an administrative fee as allowed by law.
Work Hours
Our scheduled work hours will vary based on your position with the company. All hours
will be discussed with an employee when hired. If an overtime or change of schedule
need arises, we will try to provide as much notice as possible.
Time Cards
All employees (as designated by position) are required to use the time clock to record
their hours worked. Under no condition shall an employee record time for another
employee. You must clock in and out for lunch.
Once an employee has punched in, he/she must begin work immediately. No Exceptions.
Any employee who must leave our facility for personal business during the work day
must punch out and then back in when they return.
Clock in Time:
The time to clock in is when you are ready to start on your particular work related
project. The time to clock in is after you deal with personal needs (i.e. greeting
friends, refreshments, uniforms, restroom, etc.).
Clock out Time:
The time to clock out is when you are ready to stop on your particular work
related project. The time to clock out is before you deal with personal needs (i.e.
cleaning up, greeting friends, refreshments, uniforms, restroom, etc.).
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Again, the Wage and Hour Laws allow us no margin for error. Please make every effort
to be as accurate as possible when using the time clock.
Lunch
Lunchtime is generally thirty (30) minutes but may vary based on business necessity.
Employees are required to take their lunch period and to clock in and out unless pre -
approval is arranged to work through your lunch, or unless the business necessity does
not allow for the entire thirty (30) minutes.
Our customers and other company business have priority over lunchtime and break time.
Ignoring the telephone or a customer will be dealt with through our progressive discipline
policy.
Overtime
All overtime must be approved in advance, or be a business necessity at then beginning
or end of your shift. Working overtime without advance approval will result in
progressive discipline. Overtime is the time in excess of forty (40) hours, which is
actually worked in a one -week pay period. Salaried and commissioned employees are
not eligible for overtime. Your supervisor must approve the overtime for payment.
Please clock as close to your scheduled in/out times as possible. You may make an
exception if you arrive early and are needed to cover an excessive workload.
Vacation Pay
All full-time employees are eligible for one (1) week of paid vacation after 1 year of
employment and two (2) weeks of paid vacation after 3 years of employment. They may
be taken in 1 day increments with prior approval from the Supervisor.
Vacation pay will not be used for sick days or family illness unless approved by Andy or
Debi Chesney.
Five (5) days may be carried over to the next anniversary year. We do not pay for
vacation days not taken unless authorized by Andy or Debi Chesney.
Any unused portion of earned vacation days will be forfeited upon separation of
employment.
Holidays
Euless/B&B Wrecker Service is open 24 hours a day 365 days a year. Therefore, we do
not pay overtime or holiday pay for any nationally observed holiday.
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Simple IRA Retirement Plan
Any employee will be eligible to participate in the plan after grossing $4500.00 in wages
for two (2) consecutive years. The amount you choose to contribute will be deducted
from your weekly wages.
You are allowed to contribute the maximum that the law provides. Euless/B&B Wrecker
Service will match up to 3% of your gross salary, provided we had an increase in revenue
from the prior year.
Medical/Dental Insurance
The insurance premium will be deducted from your weekly wages. Information provided
after 90 days of full-time employment. You are responsible for the remaining insurance
premium due through the end of the month of separation from employment or leave of
absence. This amount will be held from your paycheck or escrow.
It will be the employee's responsibility to maintain their current insurance plan during a
leave of absence. Monthly premiums MUST be PREPAID, by the employee, directly to
Euless/B&B Wrecker Service or coverage will be canceled.
Cobra Insurance will NOT be offered to anyone that has been terminated for Gross
Misconduct.
Time Off From Work
Absentee and Tardiness Control Program
This program is designed to:
• Eliminate failure to report absenteeism/tardiness in advance;
• Reduce absenteeism/tardiness, and;
• Ensure that all cases of absenteeism/tardiness and failure to report are treated
consistently and uniformly.
You were hired because we needed you at work, every day, on time. Your most basic
obligation to your company is to be at work, every day, on time, unless there is a
compelling reason for absence or tardiness, you have a duty to notify the company in
advance so that necessary adjustments can be made.
A record of absenteeism and lateness will result in the following discipline:
No Call/No Show
An employee who fails to call in for a scheduled shift in order to report an absence shall
be deemed as having voluntarily resigned.
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Attendance
Any unexcused absences, (unpaid, non approved in advance), in any twelve (12) month
period, will be dealt with through the following progressive discipline;
• 1st unexcused absence verbal warning
• 2nd unexcused absence written warning
• P unexcused absence termination
Consecutive day absences constitute one occurrence.
Tardiness/Lateness
If you are late, you should not make up the time at the end of the day, you may stay over
your scheduled time only if there is a business necessity. Your pay is docked if you are
more than eight (8) minutes late. Excessive tardiness is defined as more than two (2)
lates in any one calendar month period and will be grounds for the following progressive
discipline within a twelve (12) month period:
• Three (3) lates in a one -month period verbal warning
• Three (3) lates in a second -month period written warning
• Three (3) lates in a third -month period possible termination
Bad Weather
We never close our doors for business. If you are unable to drive to work or obtain a ride
on your own in the case of extreme weather conditions, contact the office and we will try
to make other arrangements.
Call In Policy
If an employee is unable to report to work, they are required to call their Immediate
Supervisor at least one (1) hour prior to the start of the scheduled work shift, and no later
than one-half (1/2) hour after the start of the scheduled work shift, on each day not
worked. If the Immediate Supervisor does not receive a call, then the employee will be
subject to progressive discipline.
Family & Medical Leave
Euless/B&B Wrecker Service is not required, by law, to follow Federal FMLA
guidelines.
Leave of Absence
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If you are ill or injured, you may apply for a leave of absence for a period specified by
your physician up to a maximum of 2 months. During a leave of absence, you may not
accept other employment or be self-employed. You will be expected to report to your
designated Supervisor on a weekly basis or you will be considered to have quit. Please
understand that when you take a leave of absence your position may not remain available
as we must maintain a productive business. You are required to submit a written release
from your physician when you are able to return to work. You must also be able to
perform all aspects of your assigned position before being allowed to return to work.
Euless/B&B Wrecker Service cannot guarantee job vacancy once an employee begins a
leave of absence.
Bereavement Leave
Full-time employees will be eligible for a funeral leave up to three (3) paid days for
immediate family which includes: spouse, children, step -children, parent, grandparent,
sister, or brother, mother-in-law, and father-in-law. Please contact you Supervisor if you
need more than three (3) days off. Paid time off must be used for the additional time off.
Military Leave
We will abide by federal and state laws in regards to military leaves of absence. Please
provide the Office Manager with your orders as soon as you receive them.
Jury Duty
Any employee who has been called for jury duty will receive up to a maximum of three
days off without pay to serve for a particular case. Extended duty for said case, over and
above the three (3) days, will be granted only after written notification from a court
officer. A certificate of attendance is required on the first day the employee returns to
work.
Personal Conduct & Performance
People working together are expected to follow a reasonable code of conduct for the
mutual welfare and safety of all. The following rules of conduct are designed to serve as
a common sense guide to improper employee activities. This list is intended as an
example only and is not intended to indicate all those acts that could lead to employee
discipline.
Corrective Approach to Rule Violations: In all but the most serious cases, corrective
action may include a verbal or written warning, suspension and/or immediate
termination. When corrective action is necessary, normally it will progress as follows:
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1" violation verbal or written warning
2"d violation written or company option or three (3) day suspension
3rd violation company option of three (3) day suspension or termination.
The action appropriate in any case depends upon:
1. The seriousness of the offense;
2. The nature of previous violations; and
3. When previous violations occurred.
A rules violation which occurred outside the most recent twelve (12) month period will
not be considered in determining corrective action appropriate under current
circumstances.
The following are examples of major offenses that may result in immediate termination:
I . Unauthorized release of confidential information.
2. Reporting to work under the influence of illegal drugs or alcohol and/or
possessing or using illegal drugs or alcohol while at work.
3. Intentional destruction or misuse of property of the company, an employee, a
supplier or a customer.
4. Theft of company property or property of others.
5. Possession of weapons on company property at any time.
6. Insubordination, which includes:
a. Failure or refusal to obey reasonable orders or instructions of any
supervisor;
b. Use of abusive or threatening language toward any supervisor;
c. Any conduct which may seriously undermine necessary supervisory
authority.
7. Violation of the company's ethical standards or conflict of interest policy.
8. Clear and willful negligence on company premises, which creates a substantial,
risk of, or actually causes serious personal injury or property damage.
9. Violation or company's Equal Employment Opportunity or Harassment Policies.
10. Intentional falsification or destruction of any company records including time
cards.
11. Fighting on company premises or during working hours.
12. Threatening, intimidating or coercing employees, supervisors, customers, visitors
or vendors at any time.
13. Discourtesy or disrespect to a customer.
14. Leaving or walking off the job, or failure to return to work during your scheduled
work hours.
15. Sleeping on the job or similar obvious failure to perform assigned work during
working time.
16. Discussing pay or raises with any other employee or any potential employee.
17. Misuse of DMV Access and Records.
18. Removing anything from the office of a supervisor.
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19. Removing any company or employee property from the premises.
20. Failure to meet reasonable standard of efficiency, productivity or performance.
Violation of any of the following rules will ordinarily result in progressive corrective
action previously described:
1. Violation of the absentee and tardiness control program.
2. Intentionally interfering with the work or job of a customer, vendor or another
employee.
3. Conducting personal business during working hours.
4. Refusal to work scheduled hours, including reasonable overtime when required,
without satisfactory excuse verified upon request.
5. Inappropriate dress or poor personal hygiene.
6. Failure to report a known mistake by yourself or another person which could
substantially affect the company's operations.
7. Immoral or indecent behavior.
8. Eating a meal at the counter, unless there is no one to relieve you.
9. Making or receiving an excessive number of personal phone calls.
10. Having cell phones on during work hours (for dispatch).
11. Leaving the office for the day without all of your paperwork finished or without
balancing your drawer.
12. Allowing your part-time job to interfere with this full-time position.
Resignations & Terminations
Procedures for Written Notice
We request that each hourly employee submit his/her resignation in writing at least two
(2) weeks in advance for the final workday. We request that each salaried employee
submit his/her resignation in writing at least three (3) weeks in advance of the final
workday.
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Metal fence surrounding entire property.
Impound lot capable of storing hundreds of vehicles and various equipment.
0