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Item 3C Southlake Public Library Board Report – December 2009 Services – Volunteer hours – We have had a strong start for our volunteer program this year with 531 hours for October and November alone. Volunteers are used to perform mission critical tasks in the library and as a result staff can pay particular attention to customer interactions allowing us to provide superior customer service to our citizenry. Library Cards for Computer Use – Public Use Computer usage has soared over the last few years with close to 10,000 users last year. The service however is not used heavily by residents, but mainly by non- resident customers. We have seen some low levels of abuse related to printing documents and then skipping out without paying. We want to make sure we get a handle on that before it becomes a problem; therefore, we are going to require customers that use our computers to get a library card which will require them to pay a non-resident fee to use our resources. Case Study – Working closely with the City Managers office and particularly Alison Ortowski, a case study was developed for the Transforming Local Government conference regarding the Southlake Library’s Virtual Branch with Sabre which is the first of its kind nationally. The case study was one of 17 chosen to be presented at the Transforming Local Government conference in Las Vegas in June – it is quite an honor that the library and city be recognized on a national level. Interlibrary Loan – Did you know that the Southlake Public Library can get almost any book that has been printed and is being held in a library? As with any library we have limited resources and it means we can’t get everything that is out there, but we have agreements and can get access to just about anything that has been printed. Last year we brought in close to 800 items that we did not have in our collection to satisfy customer needs. Keep us in mind if there is ever anything you need but can’t find. Visitor Stats – Year to Date: Checkouts: The Library has seen a 14% increase in checkouts thus far this year with 46,563 items checking out vs. 40,800 last year. We had seen a 12% increase last year ending with over 300,000 items checking out. We are close to reaching maximum limits on our traffic levels due to space limitations and parking – despite those limitations traffic for the year is up with a bit over 19,000 visiting the library this last year. Programming: Storytimes and youth programming are up this year with 3,662 attending for this fiscal year (Oct & Nov), which is a 20% increase over a very strong year last year - quite an accomplishment given our limited space. Any questions please contact Kerry McGeath (8384) Respectfully submitted by the Southlake Public Library Board: Wanda SchaferLori BurrVicki KightEmily Galpin Brenda FloresKim RobertsJune Koelker Southlake Public Library - Board Report - 12/15/09 - Page 1 of 1