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Item 3C Southlake Public Library Board Report – November 2009 Services – Non Resident Fees – Since 2005 the library has had close to a 100% increase in non-resident fees that  we have collected from $3,350 in FY 2005 to $6,096 in FY 2009. The non-resident fee to use the library is $25.00, but considering the fact we have a smaller collection and less funding then our neighbors to the east and west (where most of the new users are coming from) it tells us we are doing an excellent job providing first rate customer service and our collection of materials seems to be possibly more relevant.  Community Groups – Youth Librarian Cynthia Pfledderer has been meeting with each of the local civic organizations and will continue to do so to explore possibilities for the library to enhance their organizations by helping with programming and a variety of other ways we can help promote their organizations. Library staff has also been working with CISD staff on a number of inititiatives.  Volunteer hours – The library utilized 2,697 hours of volunteer help last year. Volunteers are used to perform mission critical tasks in the library and as a result staff can pay particular attention to customer interactions allowing us to provide superior customer service to our citizenry.  Library Objectives for the coming year – Staff has determined a number of objectives for the coming year including the following: Enhance Teen Programming, Expand use of volunteers - including developing efficient processes to allow us to handle more, Continue to work on procedural efficiencies to allow us to expand productivity, Expand virtual branches and other opportunities to get us out in a neighborhood near you – it is very important that we are out in the community, Continue to expand opportunities to work with civic groups, Focus on city and departmental organizational goals and make sure we measure effectiveness in achieving those goals and objectives, and finally expand our electronic offerings so citizens can access our resources remotely from home or PDA. Visitor Stats – Year to Date:  Checkouts: The Library saw a 10% increase in checkouts for the year with 300,604 items checking out vs. 273,927 last year. We are close to reaching maximum limits on our traffic levels due to space limitations and parking – despite those limitations traffic for the year was up with a bit over 200,000 visiting the library this last year – close to every citizen on average visiting the library 8 times.  Programming: Storytimes and youth programming were up from last year with 16,241 attending for the fiscal year. The library was nicely up with 34,958 attending programming for the year – quite an accomplishment given our limited space. We had 2,100 participants in the Library’s summer reading program this year Any questions please contact Kerry McGeath (8384) Respectfully submitted by the Southlake Public Library Board: Wanda SchaferLori BurrVicki KightEmily Galpin Brenda FloresKim RobertsJune Koelker Southlake Public Library - Board Report - 11/03/09 - Page 1 of 1