Item 3C
Southlake Public Library
Board Report – November 2009
Services
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Non Resident Fees – Since 2005 the library has had close to a 100% increase in non-resident fees that
we have collected from $3,350 in FY 2005 to $6,096 in FY 2009. The non-resident fee to use the library
is $25.00, but considering the fact we have a smaller collection and less funding then our neighbors to
the east and west (where most of the new users are coming from) it tells us we are doing an excellent job
providing first rate customer service and our collection of materials seems to be possibly more relevant.
Community Groups – Youth Librarian Cynthia Pfledderer has been meeting with each of the local civic
organizations and will continue to do so to explore possibilities for the library to enhance their
organizations by helping with programming and a variety of other ways we can help promote their
organizations. Library staff has also been working with CISD staff on a number of inititiatives.
Volunteer hours – The library utilized 2,697 hours of volunteer help last year. Volunteers are used to
perform mission critical tasks in the library and as a result staff can pay particular attention to customer
interactions allowing us to provide superior customer service to our citizenry.
Library Objectives for the coming year – Staff has determined a number of objectives for the coming
year including the following: Enhance Teen Programming, Expand use of volunteers - including
developing efficient processes to allow us to handle more, Continue to work on procedural efficiencies
to allow us to expand productivity, Expand virtual branches and other opportunities to get us out in a
neighborhood near you – it is very important that we are out in the community, Continue to expand
opportunities to work with civic groups, Focus on city and departmental organizational goals and make
sure we measure effectiveness in achieving those goals and objectives, and finally expand our electronic
offerings so citizens can access our resources remotely from home or PDA.
Visitor Stats – Year to Date:
Checkouts:
The Library saw a 10% increase in checkouts for the year with 300,604 items checking out
vs. 273,927 last year. We are close to reaching maximum limits on our traffic levels due to space
limitations and parking – despite those limitations traffic for the year was up with a bit over 200,000
visiting the library this last year – close to every citizen on average visiting the library 8 times.
Programming:
Storytimes and youth programming were up from last year with 16,241
attending for the fiscal year. The library was nicely up with 34,958 attending programming
for the year – quite an accomplishment given our limited space. We had 2,100 participants in the
Library’s summer reading program this year
Any questions please contact Kerry McGeath (8384)
Respectfully submitted by the Southlake Public Library Board:
Wanda SchaferLori BurrVicki KightEmily Galpin
Brenda FloresKim RobertsJune Koelker
Southlake Public Library
- Board Report - 11/03/09 - Page 1 of 1