Item 4DCITY OF
SOUTHLAKE
MEMORANDUM
(August 11, 2009)
To: Shana Yelverton, City Manager
From: Dale Dean, Director of Information Technology
Subject: Consent agenda item 4D - Approve purchases for IT Virtualization
Project from USA Consulting /Macer Technology, Calence, and
XNet in the amount of $227,975.68.
Action
Requested: Approval to spend $227,975.68 for hardware and software
required for implementation of the virtualization project.
Background
Information: The IT department's vision statement states that we are
striving to be a model IT department that is recognized for
our value added /cost effective innovation and best in class
customer service. All new services or applications
purchased by the City of Southlake must meet the following
requirements. The systems must be secure, scalable,
reliable, financially viable, and aligned with the city's
Strategic Management System. In order for the IT
department to meet its high level objectives, improve service
levels between the city and the IT department, reduce /avoid
cost and risk by reducing system complexity, and streamline
business and /or systems processes, I believe it is necessary
to begin our move into a virtual server and application
environment. This project will enable us to reduce /avoid
future IT costs, improve our service offerings to the city, as
well as improve service availability through a highly
developed disaster recovery and business continuity plan.
Financial
Considerations: Total project expenditure is within the budgeted amount of
$228,768.62. (General Fund)
Strategic Link: B1 — Enables the IT department to streamline our internal
business process which in turn will allow for improved
performance for city employees.
B3 — Will enable us to deliver applications to many devices
and home computers securely.
B4 — Allows for quick resolution times.
B5 — Extends the life of our current systems (desktop /laptops
and servers).
Honorable Mayor and City Council
Community Events Partnership Program
Page 2 of 2
F2 — Enhances disaster recovery and business continuity
abilities including failover for all business critical applications
to West DPS.
F3 — Increases performance on all city owned IT equipment
(desktop /laptops and servers).
F4 — Extends the life of systems while also decreasing the
cost of replacements.
Citizen Input/
Board Review: Not Applicable
Legal Review: TOASE has approved both the Master Services Agreement
and the Statement of Work from USA Consulting / Macer
Technology.
Alternatives: 1) Approve as proposed
2) Approve with modifications:
a) Reduction in cost by lowering total Citrix concurrent
user count ($372 /user connection).
b) Reduction in cost by removing Disaster Recovery
potion (= $60K).
3) Reject project
Supporting
Documents: 1) SOW and MSA from USA Consulting
2) Quotes from all vendors
3) SAN and virtualization decision matrixes
4) Design diagram
Staff
Recommendation: Approve project as proposed
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USA Consulting, Inc.
701 E Plano Parkway
Suite Sao
Plano, Texas 75074
972.673.0333
fox 972.673.0222
InfoQusacl.com
MASTER SERVICES AGREEMENT
by and between
USA Consulting Inc.
and
City of Southlake, Texas - -- CUSTOMER
MASTER AGREEMENT NO. COS_20090810
THIS MASTER COMPUTER SERVICES AGREEMENT (hereinafter "Agreement ") is made and entered into by and between Macer
Technology, a wholly owned division of USA Consulting, Inc. (hereinafter collectively referred to as ( "USAC ") a Texas
corporation whose address is 701 E Plano Pkwy, #300, Plano, TX 75074 -6700 and the City of Southlake (hereinafter "Customer ")
whose address 1400 MAIN ST, SUITE 420/440, SOUTHLAKE, TX 76092.
SCOPE.
This Agreement shall include the General Terms and Conditions attached hereto, one or more Project Statements identified as an
Exhibit (each a "Project Statement ") referencing the above stated Agreement number, and all future Project Statements. USAC and
Customer may enter into one or more additional Project Statements in substantially the form of Exhibit A attached hereto and
incorporated herein.
Each Project Statement, when executed, shall become incorporated in this Agreement; and this Agreement, as augmented by such
Project Statement, shall constitute the entire agreement between the parties concerning the specified Project ( "Project ") described
in such Project Statement, and shall supersede all prior or contemporaneous agreements, negotiations, representations and
proposals, written or oral. To the extent of any conflict between any provision of the Project Statement and any provision of the
balance of this Agreement, the provision of the Project Statement shall prevail with respect to such Project.
This Agreement does not operate as an acceptance of any conflicting terms and conditions and shall prevail over any conflicting
provision of any purchase order or any other instrument of Customer, it being understood that any purchase order issued by
Customer shall be for Customer's convenience only. This Agreement may only be amended, modified, supplemented, or deviated
from by a writing executed by USAC and Customer and referenced as an amendment to this Agreement.
BY EXECUTING THIS AGREEEMENT, BOTH PARTIES ACKNOWLEDGE THAT EACH HAS REVIEWED THE TERMS AND
CONDITIONS INCORPORATED INTO THIS AGREEMENT AND ON THE ATTACHED HEREOF AND AGREES TO BE LEGALLY
BOUND BY THE SAME.
USA Consulting, Inc. City of Southlake (CUSTOMER)
(Print or type name)
(Signature)
(Title)
(Date)
(Print or type name)
(Signature)
(Title)
(Date)
I\IC'SA 44.06 F'age 1 of 4
General Terms and Conditions
Payment Terms. Invoices shall be rendered for delivery of services
and /or products. Payment shall be made within thirty (30) days from
invoice date without regard to other deliverables. If deliverables are
authorized in installments, each invoice for a deliverable shall be
paid within thirty (30) days from invoice date without regard to other
scheduled deliverables. Invoices not paid when due will have a one
and one -half (1 %) percent per month interest charge or the highest
lawful rate, whichever is less, assessed against the unpaid balance
from the date of invoice until the date of payment. All amounts
payable under this Agreement shall be in U.S. dollars. Customer
shall be responsible for payment of applicable sales taxes. USAC
acknowledges that all fees and charges are subject to funding
provided by the City Council of the City of Southlake and that all
payments must be duly authorized and paid when due out of funds
on hand and legally available for such purpose.
2.
3.
Delivery. All hardware and /or software products shall be
considered delivered to Customer, F.O.B. destination. USAC will
ship all products prepaid and will then invoice Customer separately
for related transportation costs. In absence of prior shipping
instructions, USAC will select the carrier and shall assume liability
until Customer receives shipment. Services shall be considered
completed for each deliverable produced, where required, upon
delivery and acceptance by the Customer. Non - acceptance is to be
made in writing within thirty (30) business days of delivery. No
written response within thirty (30) business days after delivery will
constitute acceptance.
Charges. USAC acknowledges and agrees that Customer is a tax -
exempt entity and Customer shall not be billed for sales, use and
like taxes. For services, other than those services which are being
performed at a flat rate, minimum billing block is four (4) hours.
Services performed (a) after standard working hours, (b) on
weekends, or (c) on Customer's ( Southlake, Texas) holidays will be
charged at one and one -half (1'/) the standard rate. When services
are performed, the Customer agrees to pay for all related expenses
including reasonable travel, subsistence, and lodging under the
same terms and conditions under which Customer pays for travel,
subsistence, and lodging for City employees. Additionally,
Customer agrees to reimburse USAC for any special or unusual
expenses incurred at the Customer's specific written request.
4. Change Orders. USAC and Customer shall modify and rescind this
Agreement or any Project Statement only in a written Change Order
that is signed by both parties. Change Orders may include additional
charges when applicable.
5. Term. This Agreement shall govern all matters described in each
Project Statement that shall be executed by the parties from time to
time on or after the date hereof.
optical disks, tapes, listings and other software documentation first
developed or created by USAC under this Agreement, and all
proprietary rights therein, shall at all times remain with USAC.
8.
0
Warranty. USAC warrants that its Services will be of professional
quality (performed in a good and workmanlike manner), and will
conform to generally accepted standards for such Services in the
industry and to the requirements specified in the Project Statement;
and its personnel shall be competent and qualified to perform the
tasks to which they are assigned. In the event of any breach of this
warranty, USAC, at its sole expense and without delay, shall re-
perform the non - conforming Services to the applicable standard or,
in the case of infringement, remedy such matter to Customer's
satisfaction. This warranty is in lieu of all other warranties, express
or implied, including but not limited to the implied warranties of
merchantability and fitness for a particular purpose.
Defaults. Each of the following shall constitute an "Event of
Default" pursuant to this Agreement:
a. Customer fails to timely pay any sum due and owing to USAC
pursuant to this Agreement and such failure continues
unremedied for more than ten (10) days after notice of such
failure from USAC to Customer;
b. Either party hereto fails to timely perform any other obligation
of such party pursuant to this Agreement and such default
continues unremedied for more than thirty (30) days after
notice of such default from the non - defaulting party to the
defaulting party;
C. Either party (i) makes a general assignment for the benefit of
creditors; (ii) commences a proceeding under any bankruptcy,
reorganization or insolvency law; or (iii) seeks or consents to
the appointment of a trustee, receiver or liquidator to take
charge of its assets; or
d. Any proceeding under any bankruptcy, reorganization or
insolvency law is commenced against a party and an order is
entered appointing a trustee, receiver or liquidator of all or any
substantial part of such party's assets or granting relief in such
proceeding or approving the petition in any such proceeding,
and such order remains in effect for more than ninety (90)
days.
Upon the occurrence of an Event of Default, the non - defaulting party
may exercise any or all rights and remedies provided under
applicable law, including without limitation the right to terminate this
Agreement by giving at least ten (10) days' notice of such
termination to the other party hereto. No termination of this
Agreement shall terminate or otherwise affect USAC's rights to
receive payment for services performed and /or products provided by
USAC prior to termination.
6. Customer Responsibilities. Customer shall provide to USAC any
information, access to facilities and equipment, and other
cooperation as may be necessary to fill USAC's obligations, and 10.
such additional information, access, and cooperation as may be
reasonably requested by USAC, all without charge to USAC.
7. License. Software, codes, reports, documentation and other
tangible items produced by USAC for Customer pursuant to, and as
described in, each Project Statement are hereinafter referred to as
"Materials." Except with respect to Materials originating from parties
other than USAC, USAC hereby grants Customer a limited, non-
transferable and non - exclusive internal license to use, execute and
perform the Materials in the location(s) of Customer set forth in such
Project Statement. Customer shall employ all copyright and other
notices requested by USAC. Customer shall not copy the Materials
other than one copy for back -up purposes. No other rights or
licenses (including without limitation, patent or trademark licenses)
are granted by USAC to Customer pursuant to this Agreement. Title
to and ownership of all Materials created for Customer under this
Agreement, including but not limited to software, magnetic and
Notice. Notices hereunder shall be sent to the addresses on the
face of this Agreement, or to such other addresses as specified by a
notice complying herewith, and shall be deemed received on the
earlier of actual receipt or five (5) days after deposit in the United
States mail, postage prepaid.
11. USAC Proprietary Property. Customer acknowledges and agrees
that all trademarks, trade names, service marks, copyrights,
programs, software, specifications, systems designs, applications,
routines, sub - routines, techniques, enhancements, documentation,
manuals, ideas or formulas utilized or developed and provided by
USAC or utilized or developed and provided in connection with this
Agreement (collectively, the "USAC Proprietary Property ") are
proprietary to USAC and shall remain the sole property of USAC.
Customer shall have no ownership interest in the USAC Proprietary
Property or other rights therewith. To the extent authorized by law,
Customer agrees to keep the USAC Proprietary Property
confidential at all times. Upon request from USAC from time to time,
and at the expense of USAC, Customer will execute any document
MCSA 44.06 Page 2 of 4
or take any further action as may be reasonably necessary to
evidence or perfect the proprietary rights of USAC in the USAC
Proprietary Property.
12. Representations and Warranties. Each party hereto represents
and warrants to the other that the execution and performance of this
Agreement by such party has been duly authorized by all necessary
corporate and other action and that this Agreement constitutes the
legal, valid and binding obligation of such party and is enforceable
against such party in accordance with its terms.
13. Solicitation of Employees. During the term of any specific Project
Statement and continuing for one (1) year thereafter, Customer
agrees that Customer and Customer's affiliates shall not hire,
contract, or solicit the employment of any current or previous USAC
employee who performed work relating to that Project Statement
unless a period of twelve (12) months has elapsed from the last date
that such employee was employed by USAC, without the prior
written consent of USAC. The foregoing shall specifically exclude
any general solicitations for employment by either party through
indirect means, such as solicitations through print media or other
forms of publication.
14. Insurance. USAC shall, at its sole cost and expense, secure and
maintain, at all times during the term of this Agreement, with one or
more duly licensed insurance companies of sound financial
condition: a) hired and non -owned automobile liability insurance with
One Million Dollars ($1,000,000) limit; b) worker's compensation
insurance of not less than the applicable statutory limit covering all
employees of that party in connection with any performance by that
party under this Agreement; and c) comprehensive general liability
insurance in an amount not less than one million dollars
($1,000,000) aggregate limit, one million dollars ($1,000,000)
occurrence limit insuring against loss, damage or injury to property
or persons that might arise out of USAC's activities in connection
with this Agreement and including personal injury liability, and
property damage liability coverage. Customer may request of the
USAC reasonably acceptable evidence of such coverage prior to
commencement of any work under this Agreement. All policies
hereunder shall not be cancelable without thirty (30) days' written
notice to Customer. All insurance policies required to be maintained
by USAC hereunder shall include an endorsement waiving the
insurer's right of subrogation against Customer.
15. Indemnification. EXCEPT FOR CUSTOMER'S GROSS
NEGLIGENCE OR WILLFUL MISCONDUCT, USAC AGREES, AT
ITS SOLE COST AND EXPENSE, TO INDEMNIFY AND HOLD
CUSTOMER HARMLESS, INCLUDING ALL OF CUSTOMER'S
OFFICERS, EMPLOYEES, AND COUNCIL MEMBERS FROM
ANY AND ALL CLAIMS BY THIRD PARTIES, INCLUDING, BUT
NOT LIMITED TO, CLAIMS FOR DAMAGES, JUDGMENTS,
ATTORNEYS FEES, EXPENSES, INJUNCTIVE OR EQUITABLE
RELIEF, INTEREST, PERSONAL INJURY OR DEATH, THAT
MAY ARISE UNDER THIS AGREEMENT. THE PROVISIONS OF
THIS PARAGRAPH SHALL SURVIVE THE COMPLETION OR
TERMINATION OF THIS AGREEMENT, ARE SOLELY FOR THE
BENEFIT OF THE PARTIES HERETO, AND ARE NOT INTENDED
TO CREATE OR GRANT ANY RIGHTS, CONTRACTUAL OR
OTHERWISE, TO ANY OTHER PERSON OR ENTITY.
16. Force Majeure. Except as to the timely payment by any party of
any sums required to be paid by it to the other party under this
Agreement, neither party shall be responsible for failure or delay of
fulfillment of its obligations under this Agreement when such failure
or delay is due to acts of God, fire, casualties, war, strikes,
epidemics, shortage of labor or materials, or any other cause
beyond the reasonable control of such party. If any such excused
failure or delay continues for a period of more than three (3)
consecutive months, any party hereto will have the right to terminate
this Agreement.
17. Applicable Law. This Agreement shall be subject to, governed by
and construed in accordance with the laws of the State of Texas
without regard to the conflicts of law provisions thereof. Should any
action, whether real or asserted, at law or in equity, arise out of the
terms and conditions of this Agreement, exclusive jurisdiction and
venue for said action shall be in Tarrant County, Texas and this
Agreement shall be construed under the substantive laws of the
State of Texas excluding its choice of law provisions. In any such
action, the prevailing party shall be entitled to an award of
reasonable attorney's fees and costs from the other party, as
permitted by Texas Local Government Code Section 271.159.
18. Amendments. All amendments and waivers to a given Project
Statement must be in writing and must be signed by the party
against whom such amendment or waiver is sought to be enforced,
in order to be effective.
19. Severability. In the event that any term or provision of this
Agreement is held invalid, illegal, or unenforceable, it shall be
severed and the remaining terms and provisions shall be enforced
to the maximum extent permitted by applicable law.
20. Assignment. Customer may not assign, voluntarily or by operation
of law, any of its rights or obligations hereunder except with USAC's
prior written consent, which consent shall not be unreasonably
withheld.
21. Governmental Powers. It is understood and agreed by the
execution of this Agreement that Customer does not waive or
surrender any of its governmental powers. Nothing herein shall be
deemed a waiver of Customer's sovereign immunity.
22. Time of Performance. Time is of the essence of the performance
of the parties' obligations pursuant to this Agreement. In the event
the last day of any period hereunder shall fall upon a day which is
not a business day, the period in question shall be extended to
include the next succeeding business day. As used herein,
"business day" shall mean a day, which is not a Saturday, Sunday,
or holiday of Southlake, Texas.
23. Headings. Headings contained in this Agreement are for
convenience only and are not part of this Agreement and do not in
any way interpret, limit or amplify the scope, extent or intent of this
Agreement or any of the provisions hereof.
T\PSA 44.06 Page 3 of 4
EXHIBIT A
PROJECT STATEMENT
Attachment to Master Agreement No. COS_20090810 between USA Consulting, Inc. (collectively hereafter (USAC) City of Southlake, Texas
( "Customer ").
USAC agrees to provide the services and /or products, and Customer agrees to pay the sums, upon duly approved authorization, described herein
on the terms and conditions set forth in this Project Statement and in the Agreement. The terms and conditions of this Project Statement are set
forth in the following Schedules:
I\It ='SA 44.0x3 Page 4 of 4
USA Consulting Professional Services
Statement of Work
Statement of Work
XenApp and XenDesktop Implementation
Prepared for
City of Southlake
This Statement of Work is valid until: September 10, 2009
USA Consulting, Inc.
Corporate Headquarters
DIR# DIR -SDD -998
Plano, TX 75074
972 - 673 -0333
701 E. Plano Parkway, Suite 300
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USA Consulting Professional Services
Statement of Work
Statement of Work
XenApp and XenDesktop Implementation
Prepared for
City of Southlake
This Statement of Work is valid until: September 10, 2009
USA Consulting, Inc.
Corporate Headquarters
DIR# DIR -SDD -998
Plano, TX 75074
972 - 673 -0333
701 E. Plano Parkway, Suite 300
USA Consulting Professional Services
Statement of Work
TABLE OF CONTENTS
ProjectOverview .....................................................................................................
............................... 1
ProjectDescription ..................................................................................................
............................... 1
ProjectDeliverables ................................................................................................
............................... 2
ProjectAssumptions ...............................................................................................
............................... 2
USA Consulting's Responsibilities ....................................................................
............................... 3
City of Southlake's Responsibilities ..................................................................
............................... 3
Location...................................................................................................................
............................... 5
Durationand scheduling .........................................................................................
............................... 5
Personnel................................................................................................................
............................... 5
Acceptance and Deliverable Schedule ...................................................................
............................... 5
Methodology of Status Reporting ............................................................................
............................... 5
Fees and Payment Schedule for citrix installation ..................................................
............................... 5
Abilityto Perform Work ...........................................................................................
............................... 6
IntellectualProperty ................................................................................................
............................... 6
Warranty..................................................................................................................
............................... 6
Changesin Scope ...................................................................................................
............................... 6
Termand Termination .............................................................................................
............................... 7
Miscellaneous.........................................................................................................
............................... 7
Agreement...............................................................................................................
............................... 9
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USA Consulting Professional Services
Statement of Work
PROJECT OVERVIEW
City of Southlake seeks to implement Citrix XenApp and Desktop to facilitate internal and remote access.
USA Consulting, Inc. (USA Consulting) has been engaged to perform an implementation of Citrix XenApp
and XenDesktop solutions.
USA Consulting uses the Analyze, Design, Plan, and Implement model as a standard for all projects. This
model is an industry accepted best practice that allows for the optimal system configurations and usage
of appropriate tools / functionality.
PROJECT DESCRIPTION
This project will include the following phases:
Phase I: XenServer Build
a. Install XenServer on up to four (4) physical hosts.
b. Create a single resource pool.
c. Created shared storage repository for the resource pool.
d. Configure High Availability for the resource pool.
e. Configure alerting.
f. Install Citrix Provisioning Server.
Phase II: XenApp Build
a. Install Citrix license services.
b. Create XenApp farm with initial server installation.
c. Create XenApp golden image.
d. Deploy up to four (4) XenApp servers.
e. Install the latest Citrix critical hotfixes
f. Publish production applications to appropriate user groups.
g. Install and configure Citrix User Profile Manager.
h. Install and configure Citrix EdgeSight server and agents.
i. Configure XenApp Plugin for deployment
Phase III: XenDesktop Build
a. Install up to one (1) Citrix Desktop Delivery Controller.
b. Install the latest Citrix critical hotfixes
c. Create Windows XP golden image.
d. Install and configure Citrix User Profile Manager.
e. Deploy up to 30 Windows XP desktops.
f. Configure Desktop Receiver for deployment
Phase IV: Access Gateway Advanced Build
a. Install Web Interface.
b. Install and configure Access Gateway 2010 HA pair.
c. Install Access Gateway Advanced.
d. Configure Active Directory authentication.
e. Configure up to one (1) logon point.
f. Configure up to one (1) end point analysis scan.
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Statement of Work
Phase V: Password Manager (SSO) Build
a. Integrate Password Manager into Active Directory.
b. Create up to five (5) applications definitions.
c. Configure Password Manager Plugin for deployment.
Phase VI: Disaster Recovery Implementation
a. Design and Plan DR strategy around business critical applications.
b. Install up to one (1) XenServer Host.
c. Create a single resource pool.
d. Attached shared Storage Repository from replicated DR SAN.
PROJECT DELIVERABLES
USA Consulting will provide "as installed" documentation for Citrix software. "As installed" documentation
is described as a document noting all installation notes and settings configured for the project.
PROJECT ASSUMPTIONS
The project time estimates and associated fees quoted within this Statement of Work (SOW) are based
on the following assumptions and responsibilities. Should any element(s) of these be lacking during
execution of services, additional time and associated fees and expenses may be required to complete
this SOW.
1. USA Consulting is not responsible for delays caused by failures, including but not limited to, failures
caused by systems, personnel or environmental causes or in using incorrect or insufficient data
provided by City of Southlake.
2. USA Consulting will be solely responsible for the installation and configuration of the Citrix software.
3. USA Consulting will not develop applications as a part of this SOW. Vendor support for each
application installed in the base image will need to be available during installation.
4. USA Consulting will not be responsible for hardware incompatibilities or available resources for Citrix
software.
5. USA Consulting will not be responsible for configuring hardware for this installation. For example
storage unit, servers, firewalls, etc.
6. No changes will be made to the current system(s) as part of this engagement. Should assistance be
required with remediation a change order will be executed and additional costs will apply.
7. USA Consulting engineers shall not be asked to perform, nor volunteer to perform, engineering
and /or consulting tasks that are outside their skill sets and experience and that USA Consulting
consultants have the right to decline a Service request if the request falls outside the scope of their
experience and expertise.
8. All servers reside on the same physical /logical network.
9. A server with Microsoft SQL Server 2005 will be made available for configuring the appropriate
databases required by the solutions to be implemented.
10. Travel to remote offices will not be required to complete any tasks.
11. All work will be conducted during normal business hours.
City of Southlake Confidential & Proprietary
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USA Consulting Professional Services
Statement of Work
12. The list of applications to be installed are as follows:
a. Microsoft Project 2007
b. Microsoft Office 2003
c. Microsoft Office 2007
d. Adobe Acrobat Reader
e. Accela Wireless
f. Accela Automation
g. Incode
h. Crimes (excludes Crimes Mobile)
i. Firehouse
j. Firehouse Mobile
k. Munis
I. NetGuard video camera software
m. Track -It Technician Client
n. Laserfiche Client
13. The list of applications to be defined for single sign -on are as follows:
a. Munis
b. Crimes
c. Crimes Mobile
d. Laserfiche
USA Consulting's Responsibilities
1. Provide professional, knowledgeable and qualified staff to deliver Services as described in this SOW.
2. USA Consulting will provide project deliverables to City of Southlake via email within five (5) days
after the completion of the project.
City of Southlake's Responsibilities
1. Performing a full working backup of its network prior to commencement of the Services. USA
Consulting is not responsible for lost data.
2. Must provide a one employee dedicated to this project and the extent of the knowledge transfer is
dependent upon the availability of this resource. Please note that the time designated for knowledge
transfer is throughout the project.
3. Must provide all necessary hardware to complete the project. For example Storage Unit, Servers,
cabling, etc.
4. Must provide USA Consulting in writing with any restrictions or requirements regarding the USA
Consulting consultants' use of personal equipment in advance of the commencement of the project.
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Statement of Work
5. Must make the necessary administrative usernames and passwords available to the USA Consulting
consultant.
6. Must provide USA Consulting with detailed and accurate information regarding its current network
environment. This information may include the technical configuration of the domain environment.
7. Must provide USA Consulting with a professional workspace and network access to provide the
Services.
8. Must provide USA Consulting with access to building(s) and room(s) as necessary to complete the
Services.
9. Is responsible for providing all hardware and /or software and licensing required to perform the
Services, including ensuring that all wiring, hardware, and software required to perform the Services
are in working order.
10. Must provide USA Consulting with a technical point of contact during performance of the Services.
11. Request a Change Order authorizing Overtime Service before any Overtime Services will be
performed. "Overtime" is defined as any work performed outside the hours of 8:00 AM to 5:00 PM
Monday through Friday Central Daylight Time.
City of Southlake
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Statement of Work
LOCATION
The location of services to be provided is:
City of Southlake
1400 Main Street, Suite 420
Southlake, TX 76092
DURATION AND SCHEDULING
Scheduling will be discussed and agreed upon after the signed SOW is received. Minimum lead time for
scheduling is fourteen (14) business days from the receipt of the signed SOW. Should you require more
aggressive scheduling, please contact Mikaela.Salazar @usaci.com to determine availability.
PERSONNEL
The number of personnel to be provided:
One (1) qualified and certified Citrix Consultant
ACCEPTANCE AND DELIVERABLE SCHEDULE
Acceptance occurs upon completion of the Services and delivery of any documentation or reports. USA
Consulting will invoice City of Southlake for services rendered upon receipt of, but no later than ten (10)
business days after delivering the final Deliverables to City of Southlake.
METHODOLOGY OF STATUS REPORTING
USA Consulting agrees to submit project status reports to City of Southlake on a daily basis via E -Mail,
Fax or Phone.
FEES AND PAYMENT SCHEDULE FOR CITRIX INSTALLATION
Activity/Task
Hours
Phase I: XenServer Build
16
Phase II: XenApp Build
36
Phase III: XenDesktop Build
36
Phase IV: Access Gateway Advanced Build
36
Phase V: Password Manager (SSO) Build
36
Phase VI: Disaster Recovery Implementation
40
The price is an estimated $35,000.00 for five (5) weeks of services. All payments have been, and will be,
duly authorized and paid when due out of funds on hand and legally available for such purpose.
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ABILITY TO PERFORM WORK
City of Southlake agrees that in order for USA Consulting to complete the tasks assigned it may be
necessary for USA Consulting to modify the operating environment with software patches. These patches
are commonly known as Service Packs or Hot Fixes. City of Southlake agrees that if it denies USA
Consulting the right to apply such software patches that USA Consulting will not to be able to complete
the tasks assigned.
INTELLECTUAL PROPERTY
Title to Work Product; License. It is understood and agreed by the Parties hereto that all effort
expended and all results developed by USA Consulting pursuant to this SOW shall be and shall remain
the sole and exclusive property of USA Consulting. However, the right to use only for internal purposes
any deliverable created as part of an engagement is hereto assigned to the End User.
Ownership. USA Consulting shall have the sole and exclusive right and title to any ideas, inventions, and
work product developed, modified, changed, improved, or utilized by USA Consulting as a result of this
SOW.
License. To the extent that any of City of Southlake's pre- existing technology is contained in the work
product resulting from performance of the SOW, City of Southlake grants to USA Consulting an
irrevocable, nonexclusive, worldwide, royalty -free license to: use, execute, reproduce, display, perform,
and distribute (internally or externally) such pre- existing technology.
WARRANTY
Quality of Services. USA Consulting warrants that its Services will be of professional quality (performed
in a good and workmanlike manner), and will conform to generally accepted standards for such Services
in the industry and to the requirements specified in the applicable SOW; and its personnel shall be
competent and qualified to perform the tasks to which they are assigned. In the event of any breach of
this warranty, USA Consulting, at its sole expense and without delay, shall re- perform the non - conforming
Services to the applicable standard or, in the case of infringement, remedy such matter to City of
Southlake's satisfaction. This warranty is in lieu of all other warranties, express or implied, including but
not limited to the implied warranties of merchantability and fitness for a particular purpose.
CHANGES IN SCOPE
Change Orders. Each SOW will be based on City of Southlake's and USA Consulting's then - present
understanding of City of Southlake's obligations to End User. In the event City of Southlake's or USA
Consulting's understanding changes or End User's requests a change in City of Southlake's or USA
Consulting's obligations affecting USA Consulting's performance hereunder, City of Southlake shall notify
USA Consulting or USA Consulting will notify City of Southlake. In such event, City of Southlake or USA
Consulting, as the case may be, shall request changes in the Services or pricing and agree upon a
Change Order. City of Southlake shall not be obligated to pay for any modification to the Services and
USA Consulting shall not be obligated to perform any modification to the Services in the absence of a
duly executed Change Order signed by the Parties hereto.
City of Southlake
Updated on 8/11/2009
Confidential & Proprietary
Page 6
"7 1 ansu�tir�
USA Consulting Professional Services
Statement of Work
TERM AND TERMINATION
Term. The SOW is between USA Consulting, and City of Southlake. City of Southlake desires to
purchase from USA Consulting services described in this SOW. USA Consulting agrees to provide these
services, through its employees or other agents, for City of Southlake. The term of this SOW begins on
the Effective Date and shall continue in full force and effect thereafter unless and until terminated in
accordance with the provisions of this SOW.
City of Southlake's Right to Terminate. Either Party may terminate this SOW, with or without cause,
upon thirty (30) days prior written notice. Upon receipt of such written notice, USA Consulting will cease
the performance of Services upon this SOW's then incomplete and shall immediately invoice the City of
Southlake for all accrued fees, charges, and reimpursable expenses. The City of Southlake shall pay the
invoiced amount upon duly approved authorization, unless the City of Southlake has determined that USA
Consulting has materially breached the contract, in which case the issue of whether and what amount is
owed will be resolved through the dispute resolution method selected by the parties. USA Consulting
shall reimburse the City for all fees, payments, and charges paid by the City, which represents the portion
of the payments made for the remainder of the project unless USA Consulting has determined that the
City of Southlake has materially breached the contract, in which case the issue of whether and what
amount should be reimbursed will be resolved through the dispute resolution method selected by the
parties.
Effect of Termination. Any Termination will be without prejudice to any other right or remedy afforded to
the Parties and will not affect any rights or obligations, which have occurred prior to such Termination.
MISCELLANEOUS
Limitation on Action. No action, suit or other proceeding, regardless of form, arising out of or related to
the transactions covered by this Agreement and any SOW may be brought by either party against the
other party more than thirty -six (36) months after the cause of action arose.
Limitation on Liability. Except as expressly provided below, neither party shall be liable to the other
party for any special, indirect or consequential damages including without limitation, lost business, profits,
data or use of products, whether foreseeable or not, even if such party has been advised of the possibility
of such damages.
Limitation on Waiver. The waiver by either party of any term or provision of this Agreement shall not be
deemed to constitute a continuing waiver thereof nor of any further or additional right that such party may
hold under this Agreement.
Consequential Damages. In no event will either party be liable, whether in contract, warranty, tort
[including negligence (whether active, passive or imputed), product liability, strict liability or other theory]
to the other party or to any End User or other third party for any indirect, incidental, special or
consequential damages (including without limitation damages for loss of profit, business or data) arising
out of its performance or nonperformance of this SOW even if such party has been advised of the
possibility of such damages.
Assignment. Neither party may assign or transfer this Agreement or any of its rights or duties hereunder
to any third party without the other party's prior written consent, except to a successor of all or
substantially all of its business and assets.
City of Southlake
Updated on 8/11/2009
Confidential & Proprietary
Page 7
"7 1 ansu�tir�
USA Consulting Professional Services
Statement of Work
Governing Law; Venue. Should any action, whether real or asserted, at law or in equity, arise out of the
terms and conditions of this Agreement, exclusive jurisdiction and venue for said action shall be in Tarrant
County, Texas and this SOW shall be construed under the substantive laws of the State of Texas
excluding its choice of law provisions. In any such action, the prevailing party shall be entitled to an
award of reasonable attorney's fees and costs from the other party, as permitted by Texas Local
Government Code Section 271.159.
Governmental Powers. It is understood and agreed by the execution of this SOW, the City does not
waive or surrender any of its governmental powers. Nothing herein shall be deemed a waiver of this City
of Southlake's sovereign immunity.
Severability. In the event that any term or provision of this Agreement is held invalid, illegal, or
unenforceable, it shall be severed and the remaining terms and provisions shall be enforced to the
maximum extent permitted by applicable law.
Non - solicitation of Employees. The parties agree that they will not directly solicit for employment nor
hire each other's employees during the term of this Agreement where such employee contact was
initiated pursuant to this Agreement. The foregoing shall specifically exclude any general solicitations for
employment by either party through indirect means, such as solicitations through print media or other
forms of publication.
City of Southlake Confidential & Proprietary
Updated on 8/11/2009 Page 8
"7 1 ansu�tir�
USA Consulting Professional Services
Statement of Work
AGREEMENT
The parties acknowledge that this Agreement expresses their entire understanding and agreement, and
that there have been no warranties, representations, covenants or understandings made by either party
to the other except such as are expressly set forth in this section. The parties further acknowledge that
this Agreement supersedes, terminates and otherwise renders null and void any and all prior agreements
or contracts, whether written or oral, entered into between City of Southlake and USA Consulting with
respect to the matters expressly set forth in this Agreement. No modification of this Agreement shall be
binding unless it is in writing and is signed by an authorized representative of each party.
City of Southlake Macer Technology
Name
Name
Title
Title
Date
Date
City of Southlake
Updated on 8/11/2009
Confidential & Proprietary
Page 9
CALENCE
1560 West Fountainhead Parkway
2nd Floor
Tempe, AZ 85282
Account Manager Wheat, Ryan
ryan.wheat @calence.com
Phone
Client Advocate Rosales,Ubilia
ubilia.rosales @calence.com
Phone (512) 382 -4450
Fax (512) 691 -9480
Z-3
Texas Department of Information Resources
Quotation
Quote Number.......:
Q- 113926 -1
Date .......................:
8/5/2009
Shipping Terms .....:
FOB - O
Payment Terms.....:
Net 30 Days
Quote Valid Thru ...:
9/4/2009
DIR Agreement #...:
DIR -SDD -236
City of Southlake
Technology Services
1400 Main Street
Suite 120
Southlake, TX 76092
Part Number Description Qty List price Disc. Trade in Unit price Ext Price
WS- C3750G- 24TS -S1 U Catalyst 3750 24 3 $ 6,995.00 44.00 $ $ 3,917.20 $ 11,751.60
10/100/1000 + 4 SFP
Std Multilayer;1 RU
CAB - STACK -50CM CISCO STACKWISE
50CM STACKING
3 $ 0.00 44.00 $ $ $ 0.00
CAB -AC Power Cord, 110V 3 $ 0.00 44.00 $ $ $ 0.00
CON- SNT- 3750GS1 U SMARTNET 8X5XNBD 3 $ 588.00 20.00 $ $ 470.40 $ 1,411.20
Cat 3750 24
10/100/1000T + 4 SFP
St
GLC- LH -SM= GE SFP,LC connector 2 $ 995.00 44.00 $ $ 557.20 $ 1,114.40
LX /LH transceiver
Please contact your Account Manager for financing options.
TERMS AND CONDITIONS
This transaction is governed by the applicable contract between Calence,LLC and the Texas Department of Information Resources
Pursuant to that contract, the warranties and disclaimers located at the following URL apply to this transaction:
http:// www. calence. com/ dir/ CalenceWarrantyandReturnPolicies .pdf
The above - referenced contract and warranties and disclaimers are hereby incorporated herein by this reference.
CALENCE,LLC SPECIFICALLY OBJECTS TO ANY ADDITIONAL TERMS BEING ADDED THROUGH A PURCHASE ORDER OR OTHER
SIMILAR DOCUMENT OR COMMUNICATION (A 'PURCHASE ORDER'). BY ORDERING ANY OF THE ITEMS IDENTIFIED HEREIN,
CUSTOMER AGREES THAT ANY ADDITIONAL TERMS CONTAINED IN A PURCHASE ORDER SHALL NOT BECOME PART OF THE
AGREEMENT BETWEEN THE PARTIES AND SPECIFICALLY THAT THE TERMS AND CONDITIONS CONTAINED HEREIN OR
INCORPORATED HEREIN BY REFERENCE SHALL SUPERSEDE ANY CONFLICTING, CONTRARY, OR ADDITIONAL TERMS AND
CONDITIONS IN A PURCHASE ORDER.
Total Hardware $ 12,866.00
Total Maintenance $ 1,411.20
Estimated Tax $ 0.00
Estimated Freight $ 0.00
Quote Total $ 14,277.20
Quote Number: Q- 113926 -1 Proprietary and confidential. For use only by addressee. Page: 1 of 1
Prepared for: Dale Dean Quoted By: Ryan Hesson
Company: City of Southlake Email: rvannmacertechnoloay.com
Phone: (972) 673.0333*203
Terms: NET 30
Phone: 817.716.4438
Email: DDEANna CI.SOUTHLAKE.TX.US
Date: 8/10/2009
Sales Quote: 162887
Part Number Product Description Qty Unit Price Ext Price
DIR# DIR -SDD -998
MW2Z0000033 1 CITRIX XENAPP PLATINUM EDITION X1 CONCURRENT 90 $372.00 $33,480.00
USER WITH SUBSCRIPTION ADVANTAGE
EW2Z0000043 2 CITRIX XENSERVER ENTERPRISE ESSENTIALS LICENSE 4 $1,550.00 $6,200.00
MW2Z0000075 3 CITRIX XENDESKTOP ADVANCED 30 $58.90 $1,767.00
EW3Z0000221 4 CITRIX ACCESS GATEWAY 2010 APPLIANCE HA PAIR 2 $2,575.00 $5,150.00
SERVICES 5 CITRIX PROFESSIONAL SERVICES FOR XENAPP, 1 $35,000.00 $35,000.00
ACCESS GATEWAY, HP SERVERS, TESTING, TRAINING
AND DOCUMENTATION. PRICE INCLUDES PR03ECT
MANAGEMENT (ESTIMATED 5 WEEKS)
SUPPORT 6 ONE YEAR TECHNICAL SUPPORT CONTRACT COVERS 1 $7,500.00 $7,500.00
CITRIX XEN APP ENVIRONMENT 8X5 PHONE SUPPORT
Total: $89,097.00
Approved By:
Name:
MacerTechnology Title: _
Date:
PO #:
Signature:
r rrk�<_�. .
14503 Bammel North Houston Rd. State of Texas Quote
Houston Texas 77014 Quote# Y09O5359
(281) 645 -6701 Fax (281) 645 -6702 i Date 08/06/09
Catalog URL http:// www. xnetsystems .com/xnetcat/xnetcat.html
Quote To: Ship To:
City of Southlake City of Southlake
1400 Main St, Ste. 440 1400 Main St, Ste. 440
Southlake TX 76092 Southlake TX
Sam Cobb
Sam Cobb
Sales Rep.
- Catalog Date
- CISV #
- CMBL
HUB
76092 CoH Vendor#
Vendor Address #
CoH MWBE
Ln # Qty Description
1 2 Dell EqualLogic PS6500E (224 -4851)
24 TB capacity, 48 X 500GB Serial ATA hard drives, Dual Controllers (341 -9131)
Dell Hardware Limited Warranty Extended Year (994 -0558)
Dell Hardware Limited Warranty Initial Year (994 -0607)
Pro Support for IT: Next Business Day Onsite Service After Problem Diagnosis, 2Year Extended
(993 -1802)
Pro Support for IT: Next Business Day Onsite Service After Problem Diagnosis, Initial Year
(993 -5930)
EqualLogic Advanced Software Warranty and Service,7x24 Access,3 Year (994 -0399)
ProSupport for IT: 7x24 HW / SW Tech Support and Assistance for Certified IT Staff, 3 Year
(993 -1822)
PS array Customer Self Install Support Service (990 -0658)
Unit Price
$44,550.00
SubTotal
Shipping
Total
Notes:
DIR -SDD- 890 -TX
John Tate
11/03/1998
1 -76- 057 - 7006 -800
YES
YES
109673
110320
YES
Ext. Price
$89,100.00
$89,100.00
$0.00
$89,100.00
Page 1
State of Texas Quote
14503 Bammel North Houston Rd.
Houston, Texas 77014
Quote # Y09Q5363
(281) 645 -6701 Fax (281) 645 -6702
Date 08/10/09
Sales Rep. John Tate
Catalog URL http:// www. xnetsystems .com /xnetcat /xnetcat.htm/
Catalog Date 11/03/1998
Quote To: Ship To:
CISV # 1 -76- 057 - 7006 -800
City of Southlake City of Southlake
CMBL YES
1400 Main St, Ste. 440 1400 Main St, Ste. 440
HUB YES
Southlake TX 76092 Southlake TX 76092 CoH Vendor # 109673
Vendor Address # 110320
Sam Cobb Sam Cobb
CoH MWBE YES
Ln # Qty Description
Unit Price Ext. Price
1 4 PowerEdge R710 with Chassis for Up to Eight 2.5 -Inch Hard Drives
$8,875.37 $35,501.48
64GB Memory (8x8GB), 1066MHz Dual Ranked RDIMMs for 2 Processors (317 -1251)
(2) Embedded Broadcom, GB Ethernet NICS with TOE (430 -1764)
Broadcom 5709 Dual Port 1GbE NIC w/TOE iSCSI, PCIe -4 (430 -3260)
E5540 Xeon Processor, 2.53GHz 8M Cache, Turbo, HT, 1066MHz Max Mem (317 -1204)
E5540 Xeon Processor, 2.53GHz 8M Cache, Turbo, HT, 1066MHz Max Mem (317 -1216)
PowerEdge R710 Heat Sinks for 2 Processors (317 -1213)
146GB 15K RPM Serial- Attach SCSI 2.5 inch Hot Plug Hard Drive (341 -9157)
PERC 6/i SAS RAID Controller 2x4 Connectors, Internal, PCIe256MB Cache, x8 Chassis
(341 -8712)
Power Saving BIOS Setting (330 -3491)
No Operating System (420 -6320)
iDRAC6 Express (467 -8649)
DVD ROM, SATA, Internal (313 -7541)
Bezel (313 -7517)
Riser with 2 PCIe x8 + 2 PCIe x4 Slot (320 -7886)
Electronic System Documentation and OpenManage DVD Kit (330 -3485)
146GB 15K RPM Serial- Attach SCSI 2.5 inch Hot Plug Hard Drive (341 -9157)
RAID 1 for PERC 6/i or SAS 6 /iR Controllers (341 -8699)
Sliding Ready Rails With CableManagement Arm (330 -3477)
Basic: Business Hours (5X10) Tech Support 4 Hour On -Site Hardware Warranty Repair 2Year
Extended (992 -8082)
Basic: Business Hours (5X10) Tech Support 4 Hour On -Site Hardware Warranty Repair Initial
Year (993 -2120)
Dell Hardware Limited Warranty Extended Year (993 -8458)
Dell Hardware Limited Warranty Plus On Site Service Initial Year (993 -8447)
DECLINED CRITICAL BUSINESS SERVER OR STORAGE SOFTWARE SUPPORT
PACKAGE -CALL YOUR DELL SALES REP IF UPGRADE NEEDED (993 -8488) Basic support
covers SATA Hard Drive for 1 year only regardless of support duration on the system (994 -4019)
On -Site Installation Declined (900 -9997)
High Output Power Supply Redundant, 870W (330 -3475)
Power Cord, NEMA 5 -15P to C14,15 amp, wall plug, 10 feet / 3 meter (310 -8509)
Power Cord, C13 to C14, PDU Style, 12 Amps, 2 foot, Qty 1 (330 -3150)
SubTotal $35,501.48
Shipping $0.00
Total $35,501.48
Notes:
DIR -SDD- 890 -TX
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