Item 3Recognize, validate and value Recognize employees who demonstrate values at work Reward action that is above and beyond their normal job duties Awardees Responded to found property call
– foreign visitor had lost wallet with valuable documents and $1,000 cash. Located owner by calling bank in Estonia; property returned. Awardees Built and installed a base radio station
in temporary East DPS using spare radio parts. Awardees Spent many hours to find better, less expensive uniforms for Fire Services. Alton Wells: Arranged for CS van to transport family
members from accident site. Awardees Quickly responded to officer request to use CS van to transport family from accident site. Brandon Ward: Picked up family and took to home in Irving,
drove father to ER for treatment. Awardees After staff member left City, she volunteered to produce rec catalog, improving layout and saving money. Jason Wise: Found and rescued kitten
trapped in dumpster. Awardees Exhibited great customer service, problem-solving and dedication on Library project. Awardees Voluntarily expanded responsibility for radio install to computers,
intercoms, other. High system reliability. John Lesinski: Made (3) inspections, worked with plumber to ensure resident had gas service in winter. Awardees Assisted family through abduction
crisis, helped arrange temporary lodging and alarm installation. Christi Upton: Excellent education outreach on importance of environment. Awardees Responded to injury call, exhibited
extremely caring behavior to injured girl. Awardees Took on extra duties after departure of staff; summer reading club duties. Awardees Took time to escort new police officer around
Town Hall and identify City/County depts. Billy Sharp: Assisted Code Enf with heavy debris cleanup. Always willing to assist. Awardees Assisted in search for two missing children, outside
of his normal duties. Monitored GPS coordinates and located suspect and children in Dallas, allowing quick return. Awardees Working with GIS and residents, solved 14-year old mystery
of low water pressure in Monticello. Police Lt Ben Brown: … helped in the investigation of two missing children by taking the initiative to assist in an area search. Even though he was
not required or specifically requested to do so, Lt. Brown monitored the radio traffic during the search. He followed the suspect's GPS coordinates as they were noted over the police
radio and then drove to the area in the general vicinity of the suspect. Lt. Brown was able to locate the suspect, and with the help of Dallas police, was able to return the children
quickly and safely to the custodial parent in Southlake. PW employees Kurt Long, Mark Cisneros, Anthony Blain, Cody Cliatt, Eric Diaz, Eugenio Rodriguez, and Greg LaPierre . . .
And GIS Analyst Daniel Ford Since the development of Monticello Phase II in 1995 the residents and staff have experienced low water pressure. After years of going unsolved, Kurt Long
and his crew worked with Daniel Ford to research the issue. Daniel was able to provide an old aerial photo so they could see where the ground had been disturbed. Kurt , Mark, Anthony,
Cody, Eric, Eugenio and Greg reviewed all the plans for the water lines and discovered an 8” water line that essentially ran through the backyards of residents. Staff talked to the residents
and began hand digging and hydro excavating until they located the water line and traced the pipe under a driveway. They discovered that the valve under the concrete was in the closed
position. They opened the valve and flushed the water line. The pressure for the neighborhood increased from 15 pounds to 45 pounds and the water pressure to the fire hydrant also increased
significantly. Through their Commitment to Excellence and Teamwork, they were able to successfully resolve a major issue that effected an entire neighborhood for almost 15 years. Thank
you to our employees who have demonstrated the City’s values in action. The I2ACTion award program provides a means for highlighting employees who are performing their work in a way
that illustrates the Southlake values. Integrity – being worthy of the public trust Innovation – valuing progressive thinking Accountability – taking personal responsibility for
our actions or inactions Commitment to Excellence – characterizing our work by quality Teamwork – recognizing the importance of working together Employees are nominated by their
co-workers for the award. An employee committee reviews the nominations for demonstration above and beyond what would normally be expected, and makes recommendations to the Assistant
City Manager. Our award winners for this period are . . . I2ACTion Award Program Reinforcing Southlake Values January – July 2009 recipients I2ACTion Awards Integrity Kevin Diehl:
Innovation Marshall Urbanosky: Innovation Kelly Clements: Teamwork Meredith Dowdy: Accountability Carrie Weaver: Accountability Vicky Roche: Commitment to Excellence KJ VanNatta:
Commitment to Excellence Deborah Hardin: Commitment to Excellence Joe Crowder, Jim Cox: Commitment to Excellence Jennifer Tucker: Teamwork Valerie Potter: Teamwork Ben Brown: C
to E / Teamwork Kurt Long, Mark Cisneros, Anthony Blain, Cody Cliatt, Eric Diaz, Eugenio Rodriguez, Greg LaPierre, Daniel Ford: Thank you! * Good evening Mayor and members of the City
Council. We are here tonight to again recognize our employees who have demonstrated the City Council’s adopted values of Integrity, Innovation, Accountability, Commitment to Excellence,
and Teamwork. These values form an integral part of our strategic management system. Tonight, we will recognize award recipients for the first half of 2009, from January through July.
Police Officer Kevin Diehl: … responded to a found property call where a foreign visitor had lost his wallet. Inside the wallet were valuable documents and currency. He investigated
further and located the owner by calling a bank in Estonia. The property was returned to the rightful owner who later sent a very grateful e-mail. Officer Diehl demonstrated his Integrity
and Commitment to Excellence by taking the extra steps to find the visitor and return his wallet to him promptly while he was still in the area. Fire Lt. Marshall Urbanosky: When Fire
Services moved into the temporary East facility, personnel were required to rely on portable radios for emergency calls. Marshall recognized the need for a base radio station, but it
was not fiscally viable to install a new one. Marshall demonstrated the value of Innovation by finding and using spare radio parts to build and install a base radio in the facility.
Personnel can now hear emergency radio traffic without having to rely on portable radios. Marshall completed this task at no cost to the City. FF Kelly Clements: On top of his normal
duties Kelly accepted the responsibility of managing the uniform program of Fire Services. Kelly spent countless hours, many on his days off, researching and pricing various types of
uniforms. Kelly was able to find new uniforms that met department standards, were functional, and within budget. After acquisition of the new uniforms, Kelly personally made sure that
the uniform needs for all personnel were met. The story about the next individual and the two individuals on the following slide are related and illustrate a number of our values in
action, besides those they were specifically acknowledged for: Police Officer Alton Wells: … responded to a car accident involving two adults and three children. With the family stranded
on the roadside without a vehicle, and no police vehicles large enough to accommodate the family, Officer Wells called Community Services to ask if they could send a passenger van to
take the family to their home in Irving. His innovative thinking gave a distraught family a way home following the car accident. CS Office Asst Carrie Weaver: The staff member in charge
of producing the Southlake Scene Parks and Recreation brochure for Community Services left the department. Instead of hiring an outside contractor to produce the design and layout of
the brochure, Carrie volunteered to take on the task. Not only did Carrie add new elements and improve the layout, she completed the task one week early and at substantially less cost
than it would have been to hire a contractor! Fire D/E Jason Wise: While taking out the trash as DPS West, Jason heard a cat meowing inside the dumpster. Upon further investigation,
Jason found a kitten that had become trapped in a plastic trash bag. Jason climbed into the dumpster, retrieved the bag from the bottom of the trash heap and got the kitten out. IT
Technician Vicky Roche: … demonstrated her commitment to Accountability while working with the Library on a recent IT project. She showed great work ethic and customer service when the
project required a great deal of problem solving and troubleshooting. Vicky kept Library staff informed, incorporated their input during the project, and came to work on a Saturday to
make sure the system was working correctly. In addition, she followed up with staff to make sure the changes she introduced were effective and helpful. Fire D/E KJ Van-Natta: When KJ
was given the responsibility of installing radios and other equipment on the fleet, he voluntarily expanded this project to include computers, intercoms and many other electronics. His
high attention to detail in design, installation and maintenance has rendered electrical problems almost non-existent for the Southlake Fire Department, an area that historically plagues
other fire departments. Building Inspector John Lesinski: … made three separate inspections in the late afternoon so that a homeowner was able to have their gas service re-established
and have heating available during a period of cold weather. The plumber had experienced some problems but John worked well past his shift to provide the Inspection and clear the work.
DPS Records Coordinator Deborah Hardin: Recently Deborah helped a Southlake family get through an abduction crisis by acting as a liaison between them and several local businesses and
agencies. After the two children were safely returned to their mother, Deborah helped arrange for home alarm installation and because of safety concerns pending the activation of the
alarm, she also worked with a local church to provide lodging at a hotel overnight. Not only did Deborah handle the arrangements, she escorted the family to the hotel. She displayed
her commitment to excellence by helping this family during this very difficult situation. Environmental Coordinator Christi Upton: Christi did an excellent job representing the City
to Southlake's young children. She communicated the importance of being aware of our environment through an education outreach program at Florence Elementary. Christi's expertise was
extremely valuable in setting a high bar for our youngest citizens with regards to the importance of protecting the environment. Fire D/E Joe Crowder, and FF Jim Cox: On June 14, 2009
Joe Crowder and Jim Cox responded to a call where a young lady had fallen and injured her ankle. Going beyond what is expected, they treated her and carried her to her mother’s car so
she could be taken to the emergency room. Stated best by the girl's mother: "[They] treated her carefully, with compassion and kindness, calming her down immediately. It was a scary
time for her and it was nice to see a friendly face. They were wonderful." Librarian Jennifer Tucker: With the departure of the Children's Librarian, Jennifer really stepped up! She
displayed her Commitment to Excellence by taking responsibility for all of the planning for the summer reading club program and for following through to ensure everything ran smoothly.
She did this in addition to all of her normal duties! IT Department Secretary Valerie Potter: … demonstrated the value of Teamwork when she took time outside of her normal duties to
show a new police employee around Town Hall. She escorted him around the various city and county offices to familiarize him. In addition, the new employee felt very welcomed to his new
place of employment. Parks Maintenance Worker Billy Sharp: … demonstrated the value of Teamwork when he helped Code Enforcement employees with the cleanup of several illegal dump sites
at the end of North White Chapel. Often the debris is heavy and cumbersome and Billy is always ready and willing to help clear the area. He has often told Code Enforcement to contact
him to help lift anything heavy. Recreation Coordinator Meredith Dowdy: … received the phone call from Officer Wells requesting the assistance of a Community Services van that could
accommodate six people. Meredith quickly responded by sending a van and driver to the accident scene so the family could be taken home safely. Recreation Leader Brandon Ward: … was
the driver who responded with the van to pick up the family and drive them back to their home in Irving. He also helped carry the car seats and children into the house and then drove
the injured father to a clinic for treatment of his minor injury. Meredith and Brandon's willingness to assist DPS and this family showed their commitment to the value of teamwork.