Item 4MCITY OF
SOUTHLAKE
MEMORANDUM
To: Honorable Mayor and Members of the City Council
From: Shana K. Yelverton, City Manager
Subject: Appointment of Dale E. Dean, HI, as Director of Information
Technology
Action
Requested: City Council approval of the appointment of Dale E. Dean, III,
as the Director of the Department of Information Technology
Background
Information: The Southlake Charter requires that "The head of each
department shall be a chief, director or superintendent who
shall be appointed by the City Manager subject to the approval
of the Council and such chief, director or superintendent shall
have supervision and control over his department."
Dale Dean has served as Vice President of Technical
Services/Director of IT for Avail Medical Products since 1997.
Since their merger with Flextronics, Mr. Dean manages 50 IT
employees and his department provides services to over 13,000
end users worldwide. He has a total of 14 years of IT
experience. He has also held IT positions with Hillcrest Baptist
Hospital. Mr. Dean holds an Associates Degree from Texas
State Technical College and a Bachelor's Degree from
University of Phoenix.
Mr. Dean will bring to Southlake extensive information
technology experience in the private sector and is familiar with
IT challenges from a far flung operation and new construction.
With your approval his appointment will be effective January
26, 2009.
Financial
Considerations: This position has been extended to Mr. Dean with a monthly
salary of $9,208.33, plus the standard executive benefit
package.
Citizen Input/
Board Review: N/A
Legal Review: N/A
Alternatives: N/A
Supporting
Documents: Mr. Dean's resume
Staff
Recommendation: City Council approval of the appointment of Dale E. Dean, III,
as the Director of the Department of Information Technology
10/20/2008 13:06 FAX 8173790814 KESSLER ANGIE U005
DALE DEAN
11920 Hickory Circle, Keller, TX 75248
817.74L7920
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SjanjARY ■ Service- oriented professional
• Experience in strategic planning and execution
• Considerable knowledge of business theory, business processes, management, budgeting, and
business office operations
• Experience with FDA, SOX, and ISO requirements pertaining to medical devices and adherence to
those requirements
• Experience with systems design and development from business requirements analysis through
day -to -day management
• Proven experience in IT leadership, planning, organization, and development
• Ability to set and manage priorities judiciously
• Excellent written, oral communication, and interpersonal skills
• Ability to present ideas in business - friendly and user - friendly language
• Self - motivated and directed; Ability to motivate in a team- oriented, collaborative environment
• Superior analytical, evaluative, and problem- solving abilities
EXPERIENCE Avail Medical Products / Flextronice
1897 - Present
Vice President Technology Services l Director of IT
Built and manage a global 50+ employee TT business unit including data center operations,
network, Unix and Intel server systems, business and system analyst teams, system
implementation teams, database, software development, integration services including 112E and
A2A, security and compliance, service desk, and desktop support teams.
o Hired as company's first IT employee
■ single site to multiple global site responsibility
■ lead IT M&A teams
o Developed and maintained an appropriate IT organizational structure that supports the
needs of the business
■ Team supports 4k+ employees, 2000+ pc/desktops, 85+ servers
• Established IT departmental goals, objectives, and operating procedures
o Developed procedures and goals to enable the company to reach its goals and drive
revenue and operating profit.
■ Procedures designed around the ML and CobIT framework including
Incident, Problem, Change, Service Level, Asset Management, Security
Controls, FDA validations, Backup/Restore, Business Continuity and Disaster
Recovery, and other departmental SOP including training plans.
• Developed, tracked, and controlled the IT annual operating and capital budgets (10M annual).
• Participated in strategic and operational governance processes of the business organization as a
member of the senior management team.
o Represented IT in all strategic decisions made by the business to ensure that the
business was protected and enabled by technology and systems.
• Lead IT strategic and operational planning to achieve business goals by fostering innovation,
prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of
current and future IT systems across the organization,
• Designed and implemented single data center operations in Irving, Texas consisting of
Sun UNIX / Dell Intel server environment and global ATT network.
• Management oversight of $83M single instance global ERP implementation (JDE)
■ Responsible for development of specifications and requirements, vendor
selection and negotiations, hiring of project manager, selection of project team,
10/20/2008 13:07 FAX 8173790814 KESSLER ANGLE
Coos
and acquisition and implementation of backend supporting systems.
. Identified opportunities for the appropriate and cost - effective investment of financial resources in
IT systems and resources, including staffing, sourcing, purchasing, and in -house development
o Built and developed internal software development and integration teams
o Moved external customer's in-house developed applications into Avail to improve
support and increase functionality
o Created integration teams to facilitate b7b interfaces with largest external cus +amer to
Include advanced shipment notices, AR payments, inventory management, and Sales
Order creation.
o Created an internal client services team to work as customer faring unit for IT
o Created Security and Compliance teams which reduced nurOxff of virus infections to
less than 15 per year through implementations of external and internal security devices
and procedures.
■ iPxism, MxLogic, ISS IFS GX4002, Trend Micro Messaging Server for SMB AV
Clients, Trend Micro SMS Exchange Client E-mail filter
Ensured continuous delivery of IT services through oversight of service level agreements with end
users and monitoring of IT systems performance
• Created metric system for tracking and reporting service levels.
• Developed an internal Service Desk operating out of Tijuana Mexico to support global
operations. Increased service levels from 85% to 99.5% target adherence while
increasing service level targets to meet customer expectations.
• Uptime improvement of backend systems and network (99.99% availability)
Designed and implemented a risk based system approach to change management
• Reduced Incident occurrence due to changes
• Reduced time to implement change
• Increased successful implementation %
Hfflcrest Baptist Medical Center
Computer Operator and Technical Support
Payless Cashways
SkippinglReceiving Manager
TECIiN014GIE5
Hardware
Software
Dell and ISM Servers, Sun UNIX, SAN, Tape backup units, Cisco
Routers, Cisco & Dell switches, F5 VPN concentrators, F5 Load
Balancers, FIX firewalls, Cisco WAP, Microwave technologies, Cisco
Wireless LAN bridges, F5 WAN accelerators, iPrism, IPS
Windows (all Versions desktop and server), Exchange 2k and 2k3,
SharePoint Portals, OAS, ]AS, MS Project and Project Server, ISA,
Citrix, Oracle, MS SQL, Access & FoxPro databases, webMethods,
MS Office products, JD Edwards, Spreadsheet server, Demand
Management, Strategic Network Operations, DC Link, TimeTrack,
ADP, VERITAS Netbackup, Cornmvault, Trend Micro and Symantec
virus protection systems.
1995-1996
1987-1997
10/20/2005 13:08 FAX 8173790814 KESSLER ANGIE U007
EDUCATION
The University of Phoenix - Graduated with Honors
BSIT, Bachelor of Science in Information Technology
Texas State Technical College - Graduated with Honors
Associates Degree in Computer Networking and Systems Administration
Member of Phi Theta Kappa Honor Society
Dallas Theological Seminary
MABC, Masters of Arts in Biblical Counseling
17 hours complete - 92 haws required
PERSONAL o Married, three children