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Strategic Management System PresentationSOUTHLAI<E El Inrcriry Innovation Accountabitity Commitment to Excellence Teamwork Southlake's Strategic Management System City Council Annual Workshop February 18, 2009 This Evening's Plan • Introduction /Session Goals • SMS Progress To Date • Strategic Management System - ReCK I V lu A A/� i rr� SO - Window • Executive OSOUTHLAKE Clarify Strategy S is Pla Budget utio Process Initiative October 4thQ Report toConnd September Strategic Development/Budget Cycle •Prepare Survey in Anticipation of January Workshop -Adopt City Strategic Business Plan/Budget and Tax Rate •CMO Strategic Business Plan/Budget to Council Budget Work Sessions August December • Certified Roll Received • CMO Preliminary Strategic Business Plan/Budget Review - 7F""Final . • • . Projcctions July lStra�tegic Planning orkshopy uncil & St • City Manager/Executive Leadership Team Develop Strategy Map and Corporate Objectives LAKE • Present U Financial Indicators • Departments Develop Strategic Business Plan • CIP Planning • New Council Orientation . • Department Budgets Due • Special Revenue Budgets Finalized F F Budget Projections/ June Retreat',' February March April end Q Reportto Comm Strateav Session Define strategy Big pictur Communi legacy Planning June Retreat Discuss tactics FY 2010 " To do" list Execution SMS Timeline 2005 2006 2007 2008 2009 -City Council -incorporated -introduced BSC -Held 4t" City Anticipated: developed workgroup concepts to SMS Council strategic -Hold 5t" City Vision, Mission, structure -Created first retreat Council strategic Focus Areas, -Held 2nd City strategy map -Evolved retreat and Values Council strategic *Held 3rd City workgroup -implementation of -Departmental retreat Council strategic structure into Performance work plans •12Action Award retreat Focus Area tracking software created Program -introduced Cabinets -Creation and -implemented implemented quarterly 12Action -Developed implementation of SMS employee -Started Award winners at Performance a strategic communication Business Plan City Council Contracts for communications initiatives Pilot Program meetings Executive Team plan (service with DPS -Created -Created values -Conduct citizen anniversary department teams survey meetings, newsletter business plans -Betteralign t topics, etc.) citywide external partners •2008 adopted with strategic -Conducted budget aligned management Citizens Survey with strategy map system -Conducted Citizens Survey USOUTHLAKE 0 E Q L O 0 Strategic Investments (Supplemental $4,500,000 $4,000,000 $3,500,000 $3,000,000 $2,500,000 $2,000,000 $1,500,000 $1,000,000 $500,000 $0 FY 2007 FY 2008 FY 2009 Budget Year Requests) ❑ Partnerships & Volunteerism ❑ Quality Development ❑ High Performance Management ❑ Safety & Security ❑ Mobility 0 E a L M 0 a $35,000,000 $30,000,000 $25,000,000 $20,000,000 $15,000,000 $10,000,000 $5,000,000 $0 Strategic Investments (CIP) BOBJONES NATURE CENTER Master Facilities Plan PRESERVE 20 INCH WATER- LINE AT FM 1709 AND CAR -ROLL P640AP I Litt Statidh 30"Ptdvao"ahtg 12 inch Water Line Dove Road to SH114 Cross -connection Control Ordinance Sanitary Sewer Evaluation Study Pavement Marklop for FM 1790 at Shops of Southlake, Nolen Dr., SouthrNp Lakes Grapevine Interlocal Agreement (Simmons 12 t'ncb J1)t'qb1anb Vater'.ine 1709 o ' ' " Releeafien FYo8 Sidewalks • W. Southlake Boulevard east of CSHS • Cul-de-sac connector at Killdeer Ct. & 1709 • Stonebury to Peytonville • Meadowlark to Southlake Blvd. • Venice Dr to Union Church • Southridge Lakes Pkwy to Southlake Blvd • Stone Lakes Place to Southlake Blvd • Round Hollow to Tyler • Dove Street from Estes Park to Victoria Lane • Oak Pointe to Ridgecrest and trail connector ➢FIiT bail 640nnacter Master Thoroughfare Plan Amendments Said Roatas to Se/iooes PBwh Street Repaving • Carroll Avenue from 1709 to S H 114 • Randoll Mill from 1709 to Randoll Mill Bend • White Chapel from 114 to Dove • Dove Rd. between White Chapel Blvd. to Carroll Avenue • Peytonville Ave. from Continental to FM 1709 HR / Payroll Software AAA Strcna [3cnd Dating (S&V) -L'go4V SwcaMee S&M.AcaaGe" Utility Billing Software Created IT Departmen Risk Assessment & Implementation Performance Management Software Financ Management software Audio visual,sUstewt. �tpgrades Ordinance Priority Schedule afeW92,AC7-9ni6aiives Southlake Leadership Academy Executive Performance Contracts Si -annual Citizen Survey Land &Asset Management Software I Bicentennial Village Center Circulation Study Park Zoning g g Impact Fee Ordinance Southeast Auadrant Regulati RoUaI �§ .4ww'b'e swt.�th Park u6Qity pa.4 at 3lia8tohwood Oil & Gas Ordinance Weijn','Corn"ood-'Jewer,fncentive t ro ram �i Panhandle Lot Ordinance "�kan Design Study F"-seA 044"4-seA Noble Oaks Park Amenities DIVISION LOT ANALYSIS International Building Codes Revision Eroiion Control Ordinenc'o, A4,-�nvE.l 0444•"u Sex Offender Ordinance TEEN CUR -FEW ORDINANCE Red Light Cam4 Ordinance School Zone Cell Phone Ban Town Square Video Surveillance System Community Event Partnership Program NRIi animal United way Campaign Students end P.—Is Against I4sks t. our Bids Boards & Commission Member Appreciation Reception Sabre Partnership GISD / 4404; lRefffne"ShIp Tarrant County Street Repaving Projects OARS Partmery ii p Southlake Business Council Xeller & Southlake � Joint Dispatch InterCocaCAgreement Values I nteg rite Being worthy of the public's trust in all things. We deal honestly and respectfully with each other and the public at all times. Innovation Valuing progressive thinking, creativity, flexibility and adaptability in service delivery. Accountability Taking personal responsibility for our actions or inaction while putting the interest of the taxpayer first. Commitment to Excellence Behaving responsively in our delivery of service to the public. Our work is characterized by its quality and by the diligence with which it is carried out. We proactively seek to solve problems in advance. Recognizing the importance of working together to meet our citizens' needs, communicating clearly, sharing resources and information freely. Initiatives -Business Code of Conduct -Ongoing ethics training -integrity Matters column -Green Team -Educational Materials -Lean Studies & Imp. -_ -Joined Innovation Alliance -Performance Appraisal System -internal Audit Function -External Audit -Financial Reporting -Data Analysis -Risk Assessment -Strategic Management System -Citizen Survey Responsiveness •RACI Method -Supervisor Academy -Executive Leadership Dev. •Southlake On Demand -Focus Area Cabinets •CIP Technical Committee -Department Initiatives UTHL KE 12 r -i L A N1%w.iiy Of 0outniarce airaiegy iviaP The City of Southlake provides municipal services that support the highest quality of life for our residents and businesses. We do this by delivering outstanding value and unrivaled quality in everything that we do. C1 Achieve the highest standards of safety and security 131 Implement and share best practices across all departments F1 Achieve competitive financial benchmarks C2 Provide travel convenience within city and region B2 Collaborate with select partners to implement service cnh itinnc C3 Provide attractive C4 Attract and keep top -tier and unique spaces for businesses to drive a enjoyment of personal dynamic and sustainable interests economic environment B3 Pursue B5 Optimize B4 Provide high innovative service quality customer use of delivery options service technology F2 Maintain or F3 Invest to provide and improve AA bond maintain high quality rating public assets F4 Maximize return on investments L1 Ensure our people L2 Enhance L3 Attract, L4 Recognize L5 Actively promote MR - understand the leadership develop and and opportunities for partnerships strategy and how they capabilities to retain a skilled reward high and volunteer involvement contribute to it deliver results.,,, workforce performers (individual and group) 011 UTHL KE Mobility - Supplemental Requests 2007 *Town Square Trolley *Traffic counts *N/A • Street repair materials • Pavement mgmt. software • Grand Ave. street sweeping USOUTHLAKE Mobility - CIP • Intersection improvement (FM 1938 & FM 1709) • PMA street rehab • N White Chapel Blvd street widening (Emerald Blvd to Highland St) • East Dove trail improvements •Shops of Southlake pavement improvements (DA reimbursement) USOUTHLAKE • Intersection improvement (Dove Rd & N Carroll roundabout) • Intersection improvement (Dove Rd & N White Chapel Blvd roundabout) • Intersection improvement (Continental Blvd & N White Chapel Blvd roundabout) Mobility - CIP • Intersection improvement (FM 1938 & FM 1709) • PMA street rehab •Tarrant County street rehab program • N White Chapel Blvd street widening (Highland St to 114) • N White Chapel Blvd street widening (Emerald Blvd to Highland St) • Citywide sidewalk improvements •Shops of Southlake pavement improvements (DA reimbursement) OUTHL KE • Intersection improvement (Dove Rd & N Carroll roundabout) • Intersection improvement (Dove Rd & N White Chapel Blvd roundabout) • Intersection improvement (Continental Blvd & N White Chapel Blvd roundabout) • Intersection improvement (Continental Blvd & Byron Nelson roundabout) • N Kimball Ave street widening from SH 114 to Dove Rd Mobility - CIP E III • FM 1938 (ROW, engineering & •Intersection improvement (Dove construction) Rd & N Carroll roundabout) • PMA street rehab •Tarrant County street rehab program • N White Chapel Blvd street widening (Highland St to 114) • N White Chapel Blvd street widening (Emerald Blvd to Highland St) • Citywide sidewalk improvements • Citywide trail improvements •Shops of Southlake pavement improvements (DA reimbursement) • Intersection improvement (Dove Rd & N White Chapel Blvd roundabout) • Intersection improvement (Continental Blvd & N White Chapel Blvd roundabout) • Intersection improvement (Continental Blvd & Byron Nelson roundabout) • N Kimball Ave street widening from SH 114 to Dove Rd • Roadway connector design (Westwood Dr to Village Cntr Dr) A Quality Development - Supplemental Requests '07 • (4) parks maintenance workers • Park mowing • Park hardscapes improvements • Planner I • Community Facilities Plan (space needs) • Planning code manuals • Contract services for parks landscape maintenance • Irrigation management *Plan review contract services 200 • Irrigation management *Plaza Park column improvements • Field equipment .public art •Wayfinding signs USOUTHLAKE • Central Park construction reimbursement Quality Development - CIP •Urban Design •Urban Design implementation implementation • Bicentennial Park Phase 1 A • Bob Jones Park parking lot overlay • Bicentennial Park Phase 1 B • Royal and Annie Smith Park development Phase IIA • Liberty Park at Sheltonwood development Phase IIA • North Park - lane reconfiguration - undergrounding TXU lines - roundabout landscaping - SH 114 entry tower feature - SH 114 bridge paintings/projects • Bicentennial Park Phase IB • North Park Phase I • Noble Oaks Park improvements • DPS Headquarters public art Infrastructure 00 • Telecom equipment inspection • NCTCOG storm water phase II BMPs • New/replacement transponders • City-wide sanitary sewer evaluation study • Emergency generator *Sanitary sewer system maintenance • Backflow prevention inspections (TCEQ) • Environmental coordinator • Facilities manager - Supplemental 008 • Chief construction inspector (PW) • Hydro -excavator *Water meter replacement program • Transmitter replacement program • Utility technician • Mini -track excavator *Sanitary sewer evaluation • Lift station pump maintenance • Trench box shoring •Building maintenance capital items Requests 2009 • Fuel dispensing equipment replacement • High pressure plane water pump replacements • Low pressure plane water pump rehabs • Dove water tower security fence • Bicentennial water tower security fence • Bicentennial water tower driveway • Replace track excavator — USOUTHLAKE Infrastructure - CIP •Developer reimbursements (utility over sizing) • 24" water supply line (TW King Pump Station #2) • 8" sewer line (N Pearson) •N-1 sewer analysis & meter station improvements • Fort Worth wholesale meter modifications • N White Chapel Blvd utility improvements • Storage tanks repainting •Bob Jones Nature Cntr USOUTHLAKE Infrastructure - CIP • Developer reimbursements • 24" water main along SH 114 (utility over sizing) •12" waterline along Randol Mill • FM 1938 ROW purchase • Neighborhood sewer program (utilities) (Heatherwood, Royal Oaks, & •Simmons Addition sewer Twin Creeks) system improvements • 30" water supply line (TW King • 12" water line (Highland) Pump Station #2) • 8" sewer line (Shady Oaks) • Roundabout drainage •Fort Worth wholesale meter improvements (N Carroll & modifications Dove) USOUTHLAKE Infrastructure — CIP ,in • N White Chapel ROW acquisition • Neighborhood sewer program • Rec Cntr, Senior Cntr, & Library (Heatherwood, Royal Oaks, & • Municipal Service Cntr Twin Creeks) masterplan • 30" water supply line (TW King • PW Operations Cntr fire Pump Station #2) suppression system • Simmons Addition sewer • 8" sewer line (Shady Oaks) system improvements • 24" water main along SH 114 • Water system capacity •12" water line along Randol Mill improvements • Sewer system capacity improvements USOUTHLAKE Partnerships & Volunteerism - Supplemental Requests • Holiday lighting *Chamber support *Marketing & *Trade shows Tourism *Shopping Guide Coordinator •HOT fund *Event marketing & advertising promotion *Community event participation •Portable stage USOUTHLAKE Partnerships & Volunteerism - CIP • Community • Community • Community Services matching Services matching Services matching funds funds funds USOUTHLAKE Performance Management & Service Delivery Supplemental Requests •Senior Services master program plan •Xceligent web site search • Data analysis *Utility billing rate study •Leadership development . Parfnrmnnra • Citizen survey • Executive leadership training • Record digitization •Librarian •Library materials • Staff accountant *Accounting assistant *Training coordinator *Assistant to the Director (CS) • Paperless court system *Employee wellness program *Land management handheld devices • Software capital items •Tarhnnlnnv rar+ifni Safety & Security - Supplemental Requests • Safety training • MICU ambulance • CIS Sprung program • Mono -Phasic Life- Structure • HazMat/EMS Pack units • (6) firefighters lieutenant • (3) additional patrol • Radar unit lease •Accreditation officers • Ham radios coordinator • "Code Red" warning . Body armor •Joint jail/dispatch system replacement with City of Keller • CIS Sprung • Police Academy Structure tuition • Ruggedized laptops • Property and evidence processing software USOUTHLAKE Safety & Security - CIP • Town Square video *Town Square video •DPS Headquarters surveillance system surveillance system facility • DPS Headquarters •DPS Headquarters facility facility • Fire Service ladder truck UTHL KE