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2010-07-13 CCPD PacketSOUTHLAKE CRIME CONTROL AND PREVENTION DISTRICT 1/2% SALES TAX REPORT 2010 Collected Budget Balance Budget to Date Balance Percent $ 4,065,675 $2,773,510 (1,292,165)-31.78% MONTH Fiscal Year 2008 Actual Percent Increase/ (Decrease) Fiscal Year 2009 Actual Percent Increase/ (Decrease) Fiscal Year 2010 Actual Percent Increase/ (Decrease) October $334,143 9.82% $352,123 5.38% $320,459 -8.99% November 376,231 22.14% 404,136 7.42% 336,820 -16.66% December 536,434 2.51% 524,522 -2.22% 540,201 2.99% January 362,682 24.74% 291,077 -19.74% 227,361 -21.89% February 299,335 -0.62% 301,800 0.82% 293,001 -2.92% March 382,776 018°% 369,206 -3.55% 383,172 3.78% April 363,054 16.58% 369,637 1.81% 351,672 -4.86% May 388,216 8.07% 302,309 -22.13% 320,824 6.12% June 421,448 8.16% 400,928 -4.87% - -100.00% July 362,334 4.12% 301,868 -16.69% - -100.00% August 318,847 -3.29% 320,158 0.41 % - -100.00% September 395,781 5.67% 363,230 -8.22% - -100.00% TOTAL $4,541,281 $4,300,994 $2,773,510 Three Year Revenue Comparison by Month � I�, $600,000 $500,000 $400,000 $300,000 $200,000 $100,000 $0 oG�G`0 a l ❑ Fiscal Year 2008 Actual a Fiscal Year 2009 Actual ■ Fiscal Year 2010 Actual Actual 2009 October $ 352,123 $ November $ 404,136 $ December $ 524,522 $ January $ 291,077 $ February $ 301,800 $ March $ 369,206 $ April $ 369,637 $ May $ 302,309 $ June $ 400,928 $ July $ 301,868 $ August $ 320,158 $ September $ 363,230 $ TOTAL $ 4,300,994 $ Budget Actual Estimated (budget-est.) % 2010 2010 2010 Difference Change 332,857 $ 320,459 $ 320,459 $ (12,398) -3.72% 382,025 $ 336,820 $ 336,820 $ (45,205) -11.83% 495,824 $ 540,201 $ 540,201 $ 44,377 8.95% 275,151 $ 227,361 $ 227,361 $ (47,790) -17.37% 285,288 $ 293,001 $ 293,001 $ 7,714 2.70% 349,006 $ 383,172 $ 383,172 $ 34,166 9.79% 349,413 $ 351,672 $ 351,672 $ 2,259 0.65% 285,769 $ 320,824 $ 320,824 $ 35,055 12.27% 378,992 $ - $ 378,992 $ - 0.00% 285,352 � $ - $ 285,352 $ - 0.00% 302,641 $ - $ 302,641 $ - 0.00% 343,357 $ - $ 343,357 $ - 0.00% 4,065,67$ $ 2,773,510 $ 4,083,852 $ 18,177 b a A A W �1 U0 WE 17U 04 a of EN zi W to a� aw Uh rn E N q W O 0 •r1 OI 4-) W U a N WE O W N O41 O FW 't� W Up m U H q N o U N a z 0 h H O E a Ln WU�17 a fnn h EL O U a w o a 17 o E O r1 W o 0 N Q o a \•ri O t` W o ►1 O o 0 0 0 C. 0 0 0 o 0 0 0 0 o 0 0 0 0 0 0 0 0 0 0 0 0 C. 0 0 0 0 0 0 0 0 0 0 o O o o O o O o O 0 o 0 0 0 0 0 0 0 0 0 0 0 0 0 o O %D %D O o r-1 ri o 0 0 0 C 0 m m o 0 Ln Ln 0 0 0 0 0 O 0 0 0 O O o 0 0 O O O o 0 0 0 0 0 0 o O O 0 0 0 0 0 0 0 w O O Ln 0 0 N O O N O O Ln Ln 0 O o 0 O O 0 0 o C. 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O O o ri ri r-I ri ri H H ri H H H H H SO TEX AM I Southlake Department of Public Safety 2010 Annual Strategic Business Plan To our stakeholders: The year 2009 will long be remembered as a time when our organization realized some terrific milestones and one where a tough economic climate and fiscal challenges caused municipal governments to find opportunities to provide critical services to the community, but at a lower cost. While the economy has showed slight signs of improvement, the overall financial picture for 2010 continues to be bleak as we plan for the 2011 fiscal year. In these challenging economic times, it is our people I remain most proud of, they continue to shine and outperform their peers in providing the best public safety services possible to the residents and businesses of the City of Southlake. The budget for the Department of Public Safety in FY 2010 was $12,434,423. This number included 111 full time employees and 1 part-time intern position. The Department is organized into three service areas: Police Services, Fire Services, and Support Services. Operationally support personnel report through the police or fire chain of command and their initiatives will be discussed in either the police or fire section of this plan. Our initiatives for FY201 0 showed a clear commitment toward remaining focused on providing high quality customer service and giving our community the level service it deserves and expects. Both police and fire services retained their accredited status through their respective international accrediting bodies in this fiscal year; with Fire Services undergoing an onsite inspection from the Commission on Fire Accreditation International and receiving reaccredited status at the March, 2010 accreditation hearings. Police and Fire Services improved the level of customer service by increasing the use of volunteers, increasing patrol efforts in the neighborhoods, improving customer follow-up, and ensuring supervisory personnel improved critical job related knowledge, skills, and abilities. We also moved into our new headquarters building located at 600 State Street which was paid for by the Crime Control and Prevention District, funded through a % sales tax approved by voters. The benefit to the community of using this type of funding is that currently retailers estimate that 70% of their sales are to people who do not reside in Southlake. This ensures the entire burden for public safety services is not shouldered by property tax dollars. This facility will allow us to improve our ability provide outstanding service to the community for many years to come. The results of the recent citizen survey showed we still have much work to do and we are committed to find ways to improve the service to the community that have been identified in the results of the citizen survey. Specifically in FY2011 we will find ways to improve citizen satisfaction with: • Our preparation for emergencies and natural disasters • Animal control services • Open records requests • Quality of life issues related to code enforcement • Crime victim education and prevention efforts • Preventative neighborhood patrols • Efforts to reduce drug activity in the community As we work to complete these initiatives we will live our core values: Integrity — Innovation — Accountability — Commitment to Excellence — Teamwork We will follow our departmental mission statement by working to achieve our vision by providing effective and efficient professional police and fire services in partnership with the citizens we serve, encouraging mutual respect and innovative problem solving, thereby improving the quality of life in our community. We also plan to break ground on our DPS North Facility in FY2011. This facility will allow us to improve fire and EMS response times to the residents and businesses in the northern portions of the community. This facility will also allow the Department to improve the quality of training received by the public safety personnel which will allow us to continually improve our service delivery to the community. Currently our police officers and firefighters must leave the community to attend training courses and conduct drills. The construction of this facility will ensure public safety personnel are ready and available in the community when an emergency occurs. Finally we look forward to the construction of phase 1 of Safety Town. This project will greatly enhance our ability to engage and educate the children of the community by providing age appropriate and timely educational programs on a number of safety related topics. Jim C. Blagg Assistant City Manager/ Director of Public Safety TABLE OF CONTENTS EXPENDITURES AND REVENUE SOURCES 5 AWARDS AND RECOGNITION 5 INTRODUCTION 7 ORGANIZATION AND STAFFING 8 DEPARTMENT ASSESSMENT 9 KEY BUSINESS RISKS 16 IMPROVEMENT OPPORTUNITIES 17 HIGH LEVEL PLANS - GOALS AND STRATEGIC INITIATIVES 18 BUDGET ALIGNMENT TABLE 23 DETAILED DEPARTMENT WORK PLANS 24 INTRODUCTION 26 ORGANIZATION AND STAFFING 28 DEPARTMENT ASSESSMENT 29 KEY BUSINESS RISKS 37 IMPROVEMENT OPPORTUNITIES 38 HIGH LEVEL PLANS - GOALS AND STRATEGIC INITIATIVES 39 BUDGET ALIGNMENT 45 DETAILED DEPARTMENT WORK PLANS 46 Expenditures and Revenue Sources The FY 2010 adopted budget for the Department of Public Safety was $ 12,434, 785. The historical figures are shown below: FY 2007 $10,302,785 FY 2008 $11,374,608 FY 2009 $12,486,768 Funding for the Department is derived from the following sources: General Fund Crime Control and Prevention District Red Light Camera Fund The General Fund is the main source of funding for the operations of the Department of Public Safety. The Crime Control and Prevention District is funded through a Y2 cent sales tax and focuses on funding large capital purchases included land acquisition and construction of Department facilities. The District also purchases one time expenditures aligned with enhancing community safety, improving the use of technology, and special police initiatives. The Red Light Camera Fund pays for traffic safety initiatives in the community. Awards and Recognition Fire Services accredited by the Commission on Fire Accreditation International (CFAI); March, 2010 — March, 2015. • Police Services accredited by the Commission on Accreditation of Law Enforcement Agencies Inc. (CALEA); March, 2009 — March, 2012. Introduction Mission and Vision The foundation upon which we are based is the preservation of life and property. Fire suppression, rescue operations, emergency medical services, public education, inspections and pre -planning are the essential functions provided to improve the quality of life to our customers. We will always seek constant evaluation and improvement through training, teamwork and innovation. Our commitment to honor, integrity, respect, and devotion are values we use to govern ourselves while at work and home. Core Services The Fire Services Division is under the command of the Chief of Fire Services and is comprised of fire personnel in the Suppression/EMS, Fire Prevention and Technical Rescue sections. Fire Suppression/EMS Section Under the command of the Deputy Fire Chief, is responsible for providing fire and emergency medical services; fire inspections; maintenance of equipment assigned; those duties which by their very nature require the actions of fire or emergency medical personnel; and other assignments which may be given by a commanding officer. This section is composed of all line members. Fire Prevention Section Under the command of the Fire Marshal, is responsible for construction plan review; fire inspection program; investigation of actual, reported, or suspected fire related activity, including arson bomb threats; those duties which by their very nature require the actions of a fire marshal; and other assignments which may be given by a commanding officer. This section is composed of the Fire Marshal and Fire Inspector. Fire Technical Response Section Under the command of the Deputy Fire Chief, is responsible for providing emergency response to Hazardous Material incidents; WMD; high angle rescue; trench rescue; confined space rescue; structural fire rescue; those duties which by their very nature require the actions of technical rescue personnel. This section is composed of line members. Organization and Sttffing Department Assessment Key Accomplishments and performance against prioryear 2500 2000 1500 1000 500 0 160 120 100 80 60 40 20 n 2008/2009 Calls for Service CIO M 2008 E 2009 2008/2009 Calls by Time of Day 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 ...... ..... ..... 82008 12009 Travel Times - Fire Calls 14:24 12:00 9:36 7:12 4:48 2:24 0:00 East West North 92008 7:51 6:15 9:20 142009 738 7:24 11:59 IR 201,?1, 6:32 8:32 5.56 . --- I Travel Times - EMS Calls 9:36 8:24 7:12 6:00 4:48 3:36 2:24 0:00 East West North, 9, 2003 11 6:15 5:10 7:46 i -4- 1620091 6:12 i 5:18 7:55 I IA 20101 5:20 i s 8:37 2008 2009 Inspection Activity Comparison " � 1000 - 900 800 k 700 l sad 1 i 400 - 1 � 300 —_-- -- o 2008 2dQ 2,dfl9 100 I 0 �Ga 1 0� � 1 GZZ; Strengths What are our strengths? How do we build upon them? • Nice facilities • Continue to maintain current facilities and build the North facility. • Great equipment . Continue a strong vehicle maintenance program, following the vehicle replacement plan and acquiring modern up-to-date equipment. • Quality of staff • Continue selective recruitment of potential members and providing both personal and professional opportunities for current members. • Career development opportunities • Continue the College Tuition Reimbursement program and funding for quality advanced skills training. • Service delivery • Continue to provide the highest level of services to our customers and looking for ways to improve by measuring ourselves through Accreditation, ISO and NFPA recommendations. • Culture and attitude-intra-departmental • Continue to build relationships with other cooperation city departments through social and work place activities. • Compensation and benefits -financial • Continue to provide competitive salaries stability and compensation based on analysis done annually. • Leadership -strong fire administration a Continue to provide an open -mind, open- door communication process between line and staff. Continue to provide line operations with strong support. • Wellness program • Continue to provide a structured physical fitness program and annual physical Weaknesses exams. What are our weaknesses? How do we reduce or eliminate them? • Training on fire and EMS skills Provide more In-house training specific to our department needs. Provide more hands-on training. More involvement with the Fire Training Officer. • Quality and efficiency of internal • Assess and modify, as needed, hiring, processes promotional and field training processes. • Ability to properly staff the department • Continue to seek funding through grants and other no -traditional avenues to provide additional staffing. • Technology tools • Evaluate and update ageing outdated equipment. Research modern technologies to ensure the appropriate equipment and practices are being used. • Budget constraints • Evaluate our operations to ensure we are using our resources to their fullest extent. Preplan and establish procedures for potential financial shortfalls. • Attitude of personnel -professionalism, • Provide and enforce an environment of inter -departmental teamwork professionalism. Provide an environment consistent with city's values. • Need a more competitive pay/benefits . Perform an annual assessment of package surrounding cities to evaluate the need for better compensation packages. • Gap in command structure . Provide mid -level command positions to fill the gap between the Deputy Chief and line officers (Battalion Chiefs). • Communications . Provide a better system for providing communications between shifts, stations and administration. • EMS program (training, processes, . Provide more support and training from leadership) the Medical Director. Provide an EMS Officer with the passion and skills required to direct the EMS program. Provide better CQI oversight Opportunities What are our opportunities? How do we take advantage of them? • Partnerships • Continue to support and utilize volunteer programs such as Fire Rehab. • Mutual aid agreements • Maintain mutual aid agreements. Seek opportunities to utilize resources and train with mutual aid departments. • Public relations and support • Continue the CPR and Extinguisher training program. Evaluate and provide training opportunities for business. • Grant programs • Continue to apply fro, receive and manage grants. • Growth potential • Continue strategic planning to anticipate trends and growth of the city and department. • State funded higher education programs • Ensure our personnel are aware and are taking advantage of education funding available. • Volunteers to fill in gaps . Continue utilizing volunteers to provide front desk service. • Strong tax base • As the City of Southlake grows and the economy improves provide sound use of funding opportunities. What are our threats? How do we overcome or minimize them? • Quality of dispatch services • Evaluate current services and provide feedback to dispatch administrators. • Economy • Evaluate and prioritize services and budget items to ensure wasteful spending is eliminated. Plan ahead for potential shortfalls. • Perceptions of department • Continue to provide the highest level of service and adhere to our values. Ensure our personnel conduct themselves in a professional manner. • New state regulations . Plan for expected changes in regulations. Maintain equipment to meet the requirements of the regulations. • Growth -population and new buildings • Plan for anticipated growth of the city and locate resources to best suit the anticipated needs. • Competition for staff from other cities • As the economy grows and stabilizes keep salaries and compensation competitive. • Supply chain • Plan and anticipate for unexpected interruptions in supply resources. • Reliance on technology • Plan for and train for technology equipment failure. • Operational liability • Continue to provide high quality training and operations level oversight to ensure we are following the best practices. • Social media advances . Evaluate or practices and educate our personnel that their actions are always under scrutiny by the public. Key Business Risks Categories of Risk include but are not Likelihood of Occurrence: limited to: • Operational Risk • Human Capital Risk • Financial Risk • Environmental Risk • Information Risk • Technology Risk • Security Risks (Assets, Physical) • Regulatory • High = >80% likelihood • Medium = 40-80% likelihood • Low = <40% likelihood Business Risk Assessment Category of Description of Risk Likelihood Mitigation Action If Action is Required — Risk of Plans in Required? Briefly Describe Occurrence Place? (Y/N) (High, Medium, (YIN) Low) Human Succession Planning Medium Yes Yes Begin career development process; sending personnel to key training courses Operational Staffing Levels High No Yes Staffing required to ensure fully functional truck company Operational Response Times High Yes Yes Continue construction North and staffing plan related to DPS North Operational Training Facilities High Yes Yes Loss of personnel attending training outside City. Continue with plans for North DPS Training Facility Regulatory Apparatus High Yes Yes Improve quarterly and Maintenance (NFPA annual maintenance to 1911) comply with new req Improvement Opportunities 1. Internal Processes • Human . Review/Revise Fire and • Physical EMS Field Training Manual • Review/Revise the Fire and EMS Field Training Process. 2. Provide Adequate Staffing . Communications . Review Grant • Human Opportunities Physical • Seek Grant Funding 3. Improve Service Delivery • Human . Provide improved hands- 0 Physical on in-house training. • Conduct monthly company/individual evolutions. 4. Improve Communications . Human . Provide an improved • Physical method by which information can be passed between shifts • Provide a method for passing information from administration to line staff. 5. Improve Attitude and Human • Provide values training Professionalism Physical • Provide professionalism training High Level Plans - Goals and Strategic Initiatives Department Goals - ' - Update and Improve the Field Training Process to ensure Goal #: 1 consistent and quality training for newly hired members .. - Serve Our Customers (C1); Manage the Business (61, 134); Promote Learning and Growth (1-3). 100 % Review and revision of the current Fire Field Training Manual and Process. 100 % Review and revision of the current EMS Field Training Manual and Process. Provide training to all our Field Training Officers on the updated manual and process. Initiative Short Description Department / Resources Target Date Name Division Needed (budget, facilities, time) Fire FTO Revision Update FTO Manual Fire/Professional Personnel Q1 Standards EMS FTO Update FTO Manual Fire/Professional Personnel Q1 Revision Standards FTO Training Train all FTO's on the Fire/Professional Personnel Q2 updated manuals and Standards processes Seek Government Grants for additional staffing and equipment Goal #: 2 • - Serve Our Customers (Cl); Manage the Business (63); Promote Learning and Growth (1-3). Apply for a SAFER Grant for (6) firefighters Apply for equipment and resources grant to upgrade or provide additional ` • - • equipment. Apply for public education grants through state and federal agencies. -•4 a 111FITz- TTOT-TIA11, Initiative Short Description Department / Resources Target Date Name Division Needed (budget, facilities, time) Grant Funding Seek Government grants Fire/Emergency Personnel 64 for additional staffing and Management equipment - ' • Improve the service delivery capabilities through hands-on Goal #: 3 training specific to Southlake. - Serve Our Customers (Cl); Manage the Business (131, B3, and 64); Promote Learning and Growth (1-3). Assess the training needs specific to Southlake. Develop a hands-on training program/schedule. Implement a hands-on training program to supplement the academic training provided by Tarrant County College. 4 ku.74:2 M-Mm MGM= aliml� Initiative Short Description Department / Resources Target Date Name Division Needed (budget, facilities, time) Assess Training Perform a training needs Fire/Professional Personnel Q2 Program assessment Standards Develop Training Develop a written hands- Fire/Professional Personnel Q2 Program on training program Standards Implement Implement a hands-on Fire/Professional Personnel Q3 Training Program training program Standards Improve communications between shifts and administration to Goal #: 4 line staff. Serve Our Customers (Cl); Manage the Business (131, B3,); Promote Learning and Growth (1-1). Initiative Short Name Description Department Resources Target Date / Division Needed (budget, facilities, time Station Logbooks Provide each station with a Fire Logbook Q1 Logbook to annotate shift activities and pass on information. - ' • Provide and enforce an environment of professionalism consistent with the City of Southlake values. Goal #: 5 • - Serve Our Customers (C1); Manage the Business (131); Promote Learning and Growth (L1). Provide monthly training on one of the City of Southlake values. Provide Quarterly training in professional standards A , • Initiative Short Description Department Resources Target Date Name / Division Needed (budget, facilities, time) Staff values Provide members with Fire Personnel 04 training monthly training on the City of Southlake values Professional Provide quarterly Fire Personnel Q4 training professional leadership Time training to line officers - ---- ..__.--- ---- ------------ Budget Alignment Table Personnel, Operating and Capital Expenses Budget.. Dept. Strategic Description Funding New One Time Impact if Funding Goal # Initiative of the Estimate or Funding Approved Resource Expense Recurring Not (YIN) Need Cost Approved (Y/N) 1 Update and Personnel 0 N NIA N/A Improve the Field Training Process to ensure consistent and quality training for newly hired members 2 Seek Personnel 0 N N/A N/A Government Grants for additional staffing and equipment 3 Improve the Personnel 0 N N/A N/A service delivery capabilities through hands- on training specific to Southlake. 4 Improve Logbooks $100.00 Y R Minimal communications between shifts and administration to line staff. 5 Provide and Personnel 0 N N/A NIA enforce an environment of professionalism consistent with the City of Southlake values. Total• Request $100.00 Detailed Department Work Plans *This Section will be completed after budget approval t POLICE SERVICES Introduction Mission and Vision It is the mission of the Police Services Division of the Southlake Department of Public Safety to contribute to the growth and development of our community by effectively and efficiently providing the highest level of professionalism, and dedicating ourselves to protecting lives and property, while preserving the public peace with the highest ethical standards. Core Services The Police Services Division is under the command of the Chief of Police Services and is comprised of police personnel in the Patrol, Traffic, Community Initiatives, Professional Standards and Criminal Investigation sections. Patrol Patrol Operations are commanded by the Patrol Lieutenant, who reports to the Deputy Chief Police Services. The primary purpose for patrol is to respond to police calls, enforce traffic laws, interact with the community, and preserve the peace. Patrol Operations is divided into four shifts, each supervised by a shift sergeant and working a 12-hour day. In Patrol Operations is also the animal control function which is supervised by an administrative corporal and handled by a single field services officer. Traffic The Traffic Section is under the command of the Patrol Lieutenant and supervised by the Traffic Sergeant. The primarily purpose for the traffic section is to enforce traffic laws and investigate traffic accidents. This group also provides traffic direction and control when it is needed in the community. Criminal Investigation The Criminal Investigation Division (CID) is under the command of the CID Lieutenant. Day to day supervision is handled by a sergeant. The primary purpose for CID is to investigate crimes to determine if there is cause for prosecution. This group also provides victim and witness assistance and secures search and arrest warrants when required. The property and evidence control function also falls under the authority of the CID Lieutenant is handled by a sole property and evidence custodian. The School Resource Officer (SRO) program is also under the command of the CID Lieutenant and is supervised by the SRO Sergeant who works from the Senior High School. Police Services also has SRO's at the High School and Middle School campuses. The Records function also works under the command of the CID Lieutenant and is handled by a sole records coordinator. The primary purpose of records is to store, maintain, and safeguard records in accordance with State law. This function also serves and point of contact for open records requests for documents made by the public. Professional Standards The Professional Standards section is supervised by the Professional Standards Lieutenant, who reports to the Deputy Chief of Police. The primary purpose of Professional Standards is conducting internal affairs investigations, accreditation compliance, hiring and promotions, policy and procedure development, and departmental training. Community Initiatives The Community Initiatives Section is supervised by the Community Initiatives Sergeant who reports to the Professional Standards Lieutenant. The primary purpose of Community Initiatives is to be the public relations arm of Police Services. This section handles media relations, public education, volunteer programs and crime and fire prevention activities. This group also coordinates all community events involving the Department of Public Safety and will serve as the coordinators for programs offered at Safety Town. Divisional Assistant Patrol Lieutenant Director of Public Safety Police Chief Deputy Chief Criminal Investigations Lieutenant Patrol Sergeants Traffic Sergeant Criminal Investigations Sergeant School Resource Sergeant Professional Standards Lieutenant Property Custodian Records Coordinator Community Initiatives Sergeant Training Sergeant Accreditation Coordinator Department Assessment Key Accomplishments and performance against pr-loryear• Jail White Male 480 Female 189 Totals 669 Percent 69.9% Jail Statistics 4/1/00 Through 3/31/09 opulation - Race/Sex Make Black Hispanic Asian 80 1 126 6 36 34 0 116 160 6 12.1% 1 16.7% 1 0.6% Other Totals Percent 6 696 72.9% 0 259 27.1 % 6 957 0.6% AN Jail Population Makeup o Jail Statistics 411/09 Through 3131/10 Jail Population - Race/Sex Makeup — - white Black Hispanic Asian Other Totals Percent Male 448 100 114 11 7 680 75.4% Female 170 l 34 17 1 0 222 24.6% Totals 618 134 131 12 7 902 Percent . 68.5% 14.9% 14.5% 1.3%/® 0.8% HIF IM AJail Population Makeup AT 1% 2%--- —0% E Arrest for April 2009 — March 2010 dropped 6% when compared to the period of April 2008 — March 2009. White males continued to account for the largest percentage of arrested persons representing 50% of all persons arrested for both reporting periods. Whites overall accounted for just under 70% of the inmate population for both reporting periods with blacks and Hispanics representing between 12 and 17% of the inmate population during the reporting periods. Part -One Crimes 2008 vs. 2009 In 2009 Part -One crimes were down compared with 2008. The incident of violent crime in 2009 was 0.38 occurrences per 1,000 residents compared with 0.67 occurrences per 1,000 residents in 2008, a reduction of 47.5%. The breakdown of violent crime for 2008/2009 is as follows: Crime 2008 2009 Murder 0 0 Rape 0 0 Robben., 6 1 Aggravated Assault 10 9 Total 16 10 Overall property crime also decreased in 2009 compared to 2008. The number of property crimes occurring in 2009 was 18.76 per 1,000 residents compared to 25.58 per 1,000 residents in 2008, a reduction of 19.6%. The only month showing an increase compared to the prior year was the month of July, 2009. The breakdown of property crime for 200812009 is as follows: Crime 2008 2009 Burglary — Residential 46 42 Burglary - Commercial 78 54 Burglary — Motor Vehicle 220 136 Burglary —Vending Machine 0 3 Larceny 260 252 Auto Theft 10 12 Arson 0 Total 630 500 While there was an increase from 0 to 3 vehicles reported stolen in the community, the reduction of burglaries from motor vehicles is good news. The perception of safety in the community leads to valuables being left in plain sight and easily targeted for theft from area streets and parking lots. Continued crime prevention education should allow us to continue to reduce these crimes of opportunity. 9-1-1 calls have increased 203% over the previous 12 months compared to the same period a year earlier. Total phone calls for service also showed an increase of 78% for the same time periods. This is a good indicator that confidence in the police department is high as people are calling for service in both emergency and non -emergency situations at higher levels than the previous year. When compared with the reduced arrest numbers it shows that most calls for police service do not lead to an arrest. 1717 r%C_IIIJVi ibc tune rut rriori-Ey j %,auts rot :>ervice MrT 14:24 11:31 -1:38 5:46 - - 2:53Ir 0:00 L 100 ":b 10) E Previous Yr. (90% Level) C3 Previous Yr. (80% Level) ElPrevious Yr. (70% Level) 13 Last 12 mos. (90% Level) The reponse times for priority 1 (crimes in progress & life safety) decreased slightly from May 2009 — April 2010 when compared with May 2008 — April 2009. Typically a resident or business can expect an officer to arrive within 8:00 80% of the time when they report a priority one call. This is a 0.3 % decrease from a year ago. 250 200 150 100 50 0 00 e e e KO NQI 0 R �Acc. El Major Ace. Previous Yr. 3 Minor Yr. Traffic accidents increase approximately 60% from May 2009 — April 2010 when comared with May 2008 — April 2009. The majority of this increase is related to minor accidents (non -injury), with major (injury) accidents accounting for less than 2 per month during the reporting period. STRENGTHS What are our strengths? How do we build upon them? • Customer Service . Fill personnel gaps. Develop organizational system for point of contact • Teamwork within workgroups . Increase organized group interaction through informal gatherings and meetings • Experienced/Knowledgeable workgroups • Increase training and career/professional development opportunities • Partnerships • Maintain current external relationships and seek out new opportunities • Community Relations . Foster existing relationships; support and improve service delivery; increase volunteer opportunities • Infrastructure • Maintain existing facilities; continue with DPS WEAKNESSES North facility; ensure efficient use of space What are our weaknesses? How do we reduce or eliminate them? • Animal Control service delivery . Increase staffing to meet community needs/expectations. Lower service delivery level by eliminating wildlife services provided • No proactive investigations by CID . Seek opportunities to enhance investigative capabilities; Increase investigator efficiency/effectiveness • Unified communication . Increase interaction between command staff/CID/line personnel • Support staff levels . Staff civilian positions at appropriate levels. Increase use of volunteers to augment support staff. • Reliability of Data . Improve quality control of data input. Increase/improve training on RMS • Officer/Community involvement . Involve patrol officers in community/neighborhood groups • Career Development • Assist personnel with direction; encourage employees to chart a direction for their career OPPORTUNITIES What are our opportunities? How do we take advantage of them? • Increased participation in regional • Make commitment of personnel, equipment, partnerships and task forces and/or resources required • Showcase DPS HQ to build agency reputation • Host regional training events/meetings • Increase effectiveness of volunteers • Increase volunteer training to ensure they can effectively supplement DPS staff • Improve use of technology • Effectively use and deploy available technology; explore opportunities to utilize new technology • Improve Animal Control service delivery . Increase staffing levels to meet service expectations/demands • Improve pro -activeness of CID and Records • Develop personnel to assist as workload requires; add personnel to allow pro -active work • Improve public perception of traffic • Improve supervision in traffic division; ensure issues/concerns adequate neighborhood deployment • Improve workplace safety • Upgrade equipment in areas determined to be Threats below national standards What are our threats? How do we overcome or minimize them? • Retirement of key personnel . Improve career development opportunities • Escalating drug activity • Public education; Increased SPARK participation; Dedicated K-9 program; Task force participation; Elementary school education • Increasing public expectations for police to • Public education regarding services provided; solve problems Expand personnel and resources to meet public demands(ex: feral hogs) • Major road construction projects • Partnerships with other agencies to proactively address potential traffic issues; Predict and identify problem areas and develop action plans • Unfunded political mandates . Maintain fiscal responsibility to allow flexibility in funding options • High consequence incidents 0 Joint training; Live field drills; Preparedness Key Business Risks Categories of Risk include but are not limited to: Likelihood of Occurrence: • Operational Risk • Human Capital Risk • Financial Risk • Environmental Risk • Information Risk • Technology Risk • Security Risks (Assets, Physical) • Regulatory • High = >80% likelihood • Medium = 40-80% likelihood • Low = <40% likelihood Business Risk Assessment Category of Description of Risk Likelihood Mitigation Action If Action is Required — Risk of Plans in Required? Briefly Describe Occurrence Place? (YIN) (High, Medium, (Y/N) Low) Human Succession Planning Medium Yes Yes Begin career Capital development process; sending personnel to key training courses Human Cross Training High No Yes Staffing at appropriate Capital levels where single staffing is norm and no coverage available Information Loss of High No Yes Conversion of records Records/Data to current RMS system or adequate backup of prior records systems (Badge, New World etc.) Financial Lowering revenue Medium No No Continued decline in streams / Loss of sales tax revenue; special revenues legislature abolishing use of red light cameras; CCPD sunset Operational High Risk Incidents Medium No Yes Creation of master training plan; continue development of North DPS Training Facility Improvement Opportunities 1. Animal Control Services . Communications • Website Information • Human • Staffing • Physical . Trapping Services 2. Neighborhood Traffic Concerns • Communications • Website Information • Human . Supervision; Deployment • Physical • Speed Limit Changes: Radar Trailer: Signage 3. Crime Prevention Education • Communication • Website Information • Human . Public programs; • Physical Neighborhood Watch; • Security Surveys 4. Active Police Patrols • Human . Police Officer interaction • Physical with community • Increased neighborhood patrols 5. Open Records Requests • Communication • Improve Website • Human • Adequate Staffing • Physical • Accessible Archives High Level Plans e Goals and Strategic Initiatives Department Goals Improve Animal Control Services Provided to Community Goal #: 1 Serve Our Customers (Cl),- Manage the Business (131, B4, 135) 30% Increase in domestic animals impounded 30% Increase in removal of feral hogs from city Improved response time to citizen calls for animal control service Initiative Short Description Name Department / Division Resources Needed (budget, facilities, time) Target Date Hire FSO Advertise, recruit, hire, and Police/Patrol Personnel 03/01/2011 train second FSO Equip FSO Purchase vehicle and Police/Patrol Vehicle 03/01/2011 related equipment Equipment Supplies Initiative Short Name CID Customer Follow-up Improve communication with crime victims Goal #: 2 Manage the Business (134) Contact 100% of complainants and crime victims within 72 hours of CID case assignment or rejection to provide update on case status I Description Call back all customers within 72 hours Department Resources / Division Needed (budget, facilities, time Police/CID Time Target Date 10/01 /2010 High Level Plans e Goals and Strategic Initiatives Department Goals Improve Animal Control Services Provided to Community Goal #: 1 - Serve Our Customers (Cl); Manage the Business (131, B4, 135) 30% Increase in domestic animals impounded 30% Increase in removal of feral hogs from city Improved response time to citizen calls for animal control service -. . . • .. Initiative Short Description Department Resources Target Date Name / Division Needed (budget, facilities, time) Hire FSO Advertise, recruit, hire, and Police/Patrol Personnel 03/01/2011 train second FSO Equip FSO Purchase vehicle and Police/Patrol Vehicle 03/01/2011 related equipment Equipment Supplies Initiative Short Name CID Customer Follow-up Improve communication with crime victims I Goal #: 2 Manage the Business (134) Contact 100% of complainants and crime victims within 72 hours of CID case assignment or rejection to provide update on case status Description Call back all customers within 72 hours Department Resources / Division Needed (budget, facilities, time Police/CID Time Target Date 10/01 /2010 Reduce prevalence of drug activity/use in community Goal #: 3 - . • - Serve Our Customers (Cl); Manage the Business (132, 135) Increase drug arrests 30% Increase prevention education in schools 20% Increase alcohol and tobacco enforcement (6 events per year) Initiative Short Description Department / Resources Target Date Name Division Needed (budget, facilities, time Implement K-9 Appoint current officer to Police/Patrol None 11/01/2010 Program position Acquire Canine Purchase Dog Police/Patrol Budget 01/01/2011 Train handler/dog Complete K-9 handler Police/Patrol Budget/Time 03/30/2011 certification program Purchase Purchase K-9 vehicle and Police/Patrol Budget 02/01/2011 equipment and related equipment and supplies supplies School Continue presentations at Police/Patrol/SRO Time Presentations Presentations Middle — Senior High and each quarter begin presentations for beginning Intermediate schools 10/01/2010 Alcohol / Tobacco Continue stings, but Police/Patrol/CID/CI Time One each Stings increase from current 3 quarter with per year two in Q3 and Q4 Improve Community Involvement by Patrol Officers Goal #: 4 A - Manage the Business (62, B4, 135) Patrol Officers attend SPIN meetings involving their district (12 per year) Patrol Officers attend Neighborhood Watch meetings in their district (6 per year) Patrol Officers attend HOA meetings in their district (10 per year) Initiative Short Description Department Resources Target Date Name / Division Needed (budget, _I facilities, time) Develop Unified Development of standard Police/Patrol Time 12/01/2011 Community presentation for meetings Message Officer Training Train Officers on public Police/Patrol Time, budget 01/01/2011 speaking / presentations Improve % of cases receiving follow-up investigation from CID Goal #: 5 • - Manage the Business (61, B4, B5) Increase case assignments by 30% increase calls receiving crime scene processing response by 15% . s Initiative Short Description Department / Resources Target Date Name Division Needed (budget, facilities, time) Career Assign patrol officer to Police/Patrol/CID Time 10/01/2010 Development annual rotation through CID Permanent Assign additional full-time Police/CID Budget 04/01/2011 Staffing detective position to CID Crime Scene Develop SOP with clear Police/CID/Pro Time 12/30/2010 Deployment guidelines for deployment Standards of crime scene vehicle Department Reduce perception of speeding being a primary safety issue Goal #: 6 facing community Goal Focus - Serve Our Customers (Cl); Manage the Business (B4, B5) Increase assignment of officers for traffic enforcement in neighborhoods by 20% Key Increase deployment of pole mounted radar signs by 100% .. Increase deployment of radar trailer by 33% - . TTO . . Initiative Short Description Department Resources Target Date Name / Division Needed (budget, facilities, time Neighborhood Assign a minimum of 1 Police/Traffic Time 10/01/2010 Traffic traffic officer to Enforcement neighborhood issues daily Pole mounted Acquire 8 additional signs Police/FSO Budget 02/01/2011 radar signs for neighborhood deployment Radar Trailer Deploy a minimum of 3 Police/FSO Time 10/01/2010 days per week to high complaint areas Manage DPS North Facility Construction Provide Financial Stewardship (F2); Serve our Customers (C1) Work with RPGA and Lee Lewis to bring project to 50% completion Goal #: 7 Initiative Short Description Department / Resources Target Date Name Division Needed (budget, facilities, time Review Review, revise, and approve Police/Admin Time, budget 11/01/2010 Construction final construction plans Documents Begin Weekly construction Police/Admin Time, budget 09/30/2011 Construction meetings on progress initiative ,snort Description Department Resources Target Date Name / Division Needed (budget, facilities, time Review options Compare various field Police/Patrol Time 12/31/2010 training models to find Southlake fit Develop new Develop field training Police/Patrol Time 02/28/2011 program manual and related guidelines and documents policies Train FTO's on Train all field trainers on Police/Patrol Time 04/30/2011 new program new program and begin using Improve Health and Wellness of Police Officers Goal #: 9 .. - Safety and Security & Performance Management and Service Delivery (C1, t-3) Conduct baseline physicals of all sworn police services personnel by 3/1/2011 Initiative Short Name Description Department Resources Target Date / Division Needed (budget, facilities, time Physicals Contract with physician to Police/Pro- Budget, time 03/01/2011 conduct fitness for duty Standars assessments Budget Alignment Personnel, Operating and Capital Expenses dget Alignment Table Dept. Strategic Description Funding New One Time Impact if Funding Goal # Initiative of the Estimate or Funding Approved Resource Expense Recurring Not (YIN) Need Cost Approved (Y/N) 1 Animal Control Personnel $34,778 Yes Recurring Yes General 2 Communication Time None NIA NIA N/A 3 K-9 Budget $92,000 Yes One Time Yes CCPD 4 Community Time None N/A N/A N/A Involvement 5 Follow-up Budget / None NIA NIA N/A Investigations Time 6 Speeding Time / $29, 242 No One Time No Red Light Budget 7 DPS North Time None NIA N/A Yes CCPD Oversight 8 FTO Program Time None N/A NIA N/A 9 Fitness Budget / $39,150 Yes Recurring Yes/No General Time 10 Records Budget $38,730 New Recurring Yes General Efficiency 11 P-25 Budget $55,496 No Recurring Yes CCPD Compliance (5 years) 12 Fingerprinting Budget $13,000 Yes One Time Yes CCPD 13 School Safety Budget $7,200 Yes One Time Yes CCPD 14 Tactical Gear Budget $9,016 Yes One Time Yes CCPD 15 Traffic Mgt. Budget $5,440 Yes One Time Yes CCPD 16 DWI Prevention Budget $2,600 Yes One Time No CCPD Detailed Department Work Plans *This Section will be completed after budget approval w O U o 00 0 o O o 0 0 o O O m 0 O O O O O Cj 99 ,N =- O O O O 0 N LO O Cl O LO Cl O CD N� r o 00 cc CC) n o o L A o0 ,;j ti 0) LO M U') CY) t0 Cl) O CC U. rj � N N c» L tN �s 61) Ci t�/� C ns (A- � C O Q a t maw o Z d ) o d a c oo O o0 00 0 0 0 2 o 0 Q p O p N C� -Q a_ 0 0 0 0 0 0 0 0 o 0 O OONM C O O a�O LO Q o0 N N m 0 Q Q60R N N O tcD o t N 6'3 EA a� Q �O/ Q C O 'O t� Q � r o o a7 LL N y O U) o a7 u U o c r 0 O ,_ U V a N O a y C O 0 0 eF LL U) U wLL U ) 06 Co c O o o Qv,�, U) N UmE>, m r asw m °° r�i cC ai Lc ` �N `a) aai0 L y a> fR OJ rn O,cQ �rn J DU O ad ILL '-0 '� O N 0 0 W W 0 a Q LL Q —0 U Q- 0 0 H J J w O U m o O O 0 ` m p C O O O O _Q. 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