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2024-02-12 Parks Board PacketCITY OF SOUTH LAKE MEMORANDUM February 12, 2024 TO: Parks and Recreation Board FROM: David Miller, Director of Community Services SUBJECT: Agenda Item Comments for the Parks & Recreation Board Meeting — Tuesday, February 12, 2024, at 6:00 P.M. NOTE: This meeting will be held in The Board Room located within Legends Hall at The Marq Southlake, 285 Shady Oaks. Dinner will be available at 5:30 p.m. Please advise staff if you are not able to attend this meeting (dimiller (c�ci.southlake.tx.us or 817.748.8018). Thank you. REGULAR AGENDA 1. Agenda Item No. 1: Call to Order: 2. Agenda Item No. 2. Consent: A. Approve the minutes from the Joint SPDC and Parks and Recreation Board meeting held on January 16, 2024 — Please make any corrections to the minutes part of the motion for consideration. 3. Agenda Item No. 3: Public Forum: A. Public Forum is the public's opportunity to address the Boards about non -agenda items. During Public Forum, board members will not discuss or take action on any item brought up at this time. 4. Agenda Item No. 4 Reports: A. Southlake Youth Associations The purpose of this item is for the Parks & Recreation Board to review reports. Representatives from Southlake's youth athletic associations have been invited to present information related to their respective associations and answer any questions from the board. Your packet contains dashboard participation statistics, by association, for your review prior to the meeting. • Southlake Girls Softball Association • Lady Dragon Lacrosse City of Southlake Values: Integrity ♦ Innovation ♦ Accountability ♦ Commitment to Excellence ♦ Teamwork Parks and Recreation Board Meeting Date — February 12, 2024, at 6:00 pm Page 2 of 3 • Miracle League of Southlake • Southlake Carroll Lacrosse Association • Grapevine Southlake Soccer Association • Dragon Youth Football Association • Dragon Youth Baseball Association B. Southlake Tennis Center — The purpose of this item is for the Parks & Recreation Board to review reports on the Southlake Tennis Center. Mia Poorman from Roxy Tennis, LLC will be on hand to present the information and answer any questions from the board. The tennis center dashboard is included in your packet. C. Park Facility Rentals — The purpose of this item is for the Parks & Recreation Board to review reports for Parks Facility Rentals. Director Miller will present this dashboard and answer any questions from the board. The facility rental dashboard is included in your packet. 5. Agenda Item No. 5. Discussion A. Parks & Recreation Board Work Plan — Director Miller will lead a discussion regarding the creation of a Parks & Recreation Board Annual Work Plan. No packet document. B. Pickleball Facility Opening Update — Director Miller will present an update on the opening of the Pickleball Facility. No packet document. C. Turf Project Update — Director Miller will present an update on the progress of the Athletic Fields Turf Conversion Project. No packet document. D. Parks & Recreation Update — Director Miller will provide a Parks & Recreation Department update. This is a standing item on the agenda to allow staff to update the board on Parks & Recreation -related topics and upcoming activities and events. No packet document. E. March 2024 Meeting Date — The purpose of this item is for the Parks & Recreation Board to discuss possibly changing the March meeting date from March 111" to March 18t" due to Spring Break. 6. Agenda Item 6. Adjournment: As always, we appreciate your commitment and service to the City. If you have any questions regarding the agenda or materials, please feel free to contact me at (817) 748-8018. City of Southlake Values: Integrity ♦ Innovation ♦ Accountability ♦ Commitment to Excellence ♦ Teamwork Parks and Recreation Board Meeting Date — February 12, 2024, at 6:00 pm Page 3 of 3 STAFF CONTACT INFORMATION: David Miller, Director of Community Services (817) 748-8018 Fince Espinoza, Deputy Director of Community Services (817) 748-8925 City of Southlake Values: Integrity ♦ Innovation ♦ Accountability ♦ Commitment to Excellence ♦ Teamwork CITY OF SOUTHLAKE PARK AND RECREATION BOARD MEETING Monday, February 12, 2024 6:00 P.M. LOCATION: The Marq Southlake Legends Hall- Board Room 285 Shady Oaks Blvd. Southlake, Texas 76092 TIME: 6:00 P.M. REGULAR AGENDA: 1. Call to Order 2. Consent A. Approve minutes from the Joint SPDC and Parks & Recreation Board meeting held January 16th, 2024 3. Public Forum (This is the Public's opportunity to address the Park and Recreation Board about non -agenda items. During this proceeding, the Park and Recreation Board will not discuss, consider, or act on any item presented. We respectfully ask that anyone stepping forward to speak during Public Forum to please limit remarks to 3 minutes.) 4. Reports A. Southlake Youth Associations B. Southlake Tennis Center C. Park Facility Rentals 5. Discussion A. Parks & Recreation Board Work Plan B. Pickleball Facility Opening Update C. Turf Project Update D. Parks and Recreation Update E. March 2024 meeting date 6. Adjournment City of Southlake Values: Integrity ♦ Innovation ♦ Accountability ♦ Commitment to Excellence ♦ Teamwork Parks and Recreation Board Meeting Date — February 12, 2024 Page 2 of 2 A quorum of the City Council, Board, Commission, or Committee may or may not be present at this meeting. CERTIFICATE I hereby certify that tl�paab"e,genda was posted on the official bulletin boards at Town Hall, 1400 Main St e.°TH ouh�ls„ Texas, on Friday, February 09, 2024, by 6:00 p.m. Ant toCha F551 of the•Tas Government Code. Iley, TF IVIG. cretary ' If you plan to attend fhisiipvwic meeting and have a disability that requires special needs, please advise the City Secretary 48 hours in advance at 817.748.8016 reasonable accommodations will be made to assist you. City of Southlake Values: Integrity ♦ Innovation ♦ Accountability ♦ Commitment to Excellence ♦ Teamwork CITY OF SOUTHLAKE SOUTHLAKE PARKS DEVELOPMENT CORPORATION AND PARKS & RECREATION BOARD JOINT MEETING MINUTES JANUARY 16,202 LOCATION: Southlake Town Hall, 3R1 Floor Training Rooms, 1400 Main Street, Southlake, Texas SPDC MEMBERS PRESENT: President Randy Williamson, Vice -President, Ronell Smith, Secretary Frances Scharli, Members Amy Torres-Lepp, Tamara McMillan, and Lori Palmer. SPDC MEMBERS ABSENT: Member Kathy Talley PARKS BOARD MEMBERS PRESENT: Chair Frances Scharli, and Members John Thomas, Deanna Kienast, Magdalena Battles, and Chad Bedwell. PARKS BOARD MEMBERS ABSENT: Vice -Chair Paul Venesky and Kevin Klaas. STAFF PRESENT: Director of Community Services David Miller, Assistant to the Director of Community Services Milenka Lopez, Community Relations Manager Vicky Schiber, Chief Financial Officer Sharen Jackson, and City Secretary Amy Shelley. REGULAR AGENDA: 1. CALL TO ORDER Southlake Parks Development Corporation President Randy Williamson and Parks and Recreation Board Chair Frances Scharli called the Joint SPDC and Parks Board meeting to order at 4:02pm. 2. PUBLIC FORUM President Williamson opened the public forum at 4:02pm. There being no one wishing to speak, President Williamson closed the public forum at 4:02pm. 3. CONSENT 3A. APPROVAL OF THE MINUTES FROM THE SOUTHLAKE PARKS DEVELOPMENT CORPORATION MEETING HELD ON NOVEMBER 7, 2023. (SPDC ACTION ONLY). President Williamson presented Item 3A, and there were no questions from the board. APPROVED BY SPDC A motion was made to approve the minutes from the November 7, 2023, Southlake Parks Development Corporation meeting. Southlake Parks Development Corporation and Parks Board Joint Meeting Minutes — January 16, 2024 Page 1 of 3 � IMIIWITd Motion: McMillan Second: Smith Ayes: McMillan, Palmer, Scharli, Smith, Torres-Lepp, Williamson Abstain: None Absent: Talley Approved: 6-0 3B. APPROVAL OF THE MINUTES FROM THE PARKS AND RECREATION BOARD MEETING HELD ON NOVEMBER 13, 2023. (PB ACTION ONLY). Chair Scharli presented Item 3B, and there were no questions from the board. APPROVED BY PB A motion was made to approve the minutes from the November 13, 2023, Parks and Recreation Board meeting. Motion: Bedwell Second: Kienast Ayes: Battles, Bedwell, Kienast, Scharli, Thomas Abstain: None Absent: Klaas, Venesky Approved: 5-0 4. CONSIDER 4A. RECOMMENDATION ON SPDC FUNDING FOR LANDSCAPING SERVICES WITH O'DONNELL'S LANDSCAPE SERVICES, LLC, DBA YELLOWSTONE LANDSCAPE, FOR AN AMOUNT NOT TO EXCEED $499,000. (SPDC ACTION ONLY) APPROVED BY SPDC Director of Community Services David Miller presented Item 4A and answered questions from the Board. A motion was made to approve SPDC funding for landscaping services with O'Donnell's Landscape Services, LLC, dba Yellowstone Landscape, for an amount not to exceed $499,000, noting staff to monitor the contract services provided. Motion: McMillan Second: Smith Ayes: McMillan, Palmer, Scharli, Smith, Abstain: None Absent: Talley Approved: 6-0 Torres-Lepp, Williamson Southlake Parks Development Corporation and Parks Board Joint Meeting Minutes — January 16, 2024 Page 2 of 3 Item 2A-2 4113. RECOMMENDATION THE PROPOSED FY 2024-2028 SPDC CAPITAL IMPROVEMENT PROGRAM PRIORITIES (SPDC & PB ACTION). Director of Community Services David Miller presented Item 4B and answered questions from the Board. President Williamson opened a public hearing at 4:43pm. There being no one wishing to speak, President Williamson closed the public hearing at 4:43pm. APPROVED BY SPDC & PB A motion was made to approve Item 4B, recommendation on the proposed FY 2024-2028 Capital Improvement Program Priorities, as presented, but noting staff may need to consider the prioritization of certain projects in the future with a focus on SSC. SPDC ACTION: Motion: McMillan Second: Smith Ayes: McMillan, Palmer, Scharli, Smith, Torres-Lepp, Williamson Abstain: None Absent: Talley Approved: 6-0 PB ACTION: Motion: Bedwell Second: Scharli Ayes: Battles, Bedwell, Kienast, Scharli, Thomas Abstain: None Absent: Klaas, Venesky Approved: 5-0 5. DISCUSSION 5A. SALES TAX REPORT Chief Financial Officer Sharen Jackson provided an overview of the sales tax report, and no action was required. 6. ADJOURNMENT The Joint meeting was adjourned by President Williamson and Chair Scharli at 4:47pm. Magdalena Battles, Chair David Miller, Director of Parks & Recreation Board Community Services Southlake Parks Development Corporation and Parks Board Joint Meeting Minutes — January 16, 2024 Page 3 of 3 Item 2A-3 Southlake Girls Softball Association 2023 300 264 ■ Non -Residents ■ Residents c 250 229 O 'a 193 i Y 206 202 205 200 a o L 150 a r E 100 — Z 50 0 Spring 2021 Spring 2022 Spring 2023 Fall 2021 Fall 2022 Fall 2023 180 160 168 ■ Select Non - Residents v 140 v0/j c 120 115 ■ Select ro a O 'u 100 93 78 E a 80 :S 60 z 41 30 40 20 0 — Spring/Summer 2021 Spring/Summer 2022 Spring/Summer 2023 Fall 2021 Fall 2022 Fall 2023 1500 — 1216 —p Practice Field Hours 1241 01 _p Game Field Hourstw 1027 M 0 1000 sao In L _ 7 528 0 500 21 437 423 289 372 388 O1 198 181 LL O 0 0 Spring 2021 Spring 2022 Spring 2023 Summer 2021 Summer 2022 Summer 2023 Fall 2021 Fall 2022 Fall 2023 30 25 ■ Recreation w 20 ■ Select In E 15 E g 30 IL Z 5 ft 0 - Spring 2021 Spring 2022 Spring 2023 Fall 2021 Fall 2022 Fall 2023 Participation by Age 3-4 yrs 16 5-6 Y 1104 7-8 y 0135 4) C 9-10 yrs 152 per[ 17 and Up a) 11-12 yrs 101 ■ 15-16 yrs Q ■ 13-14 yrs 13-24 yrs 11 ■ 11-12 yrs ■ 9-10 yrs I5-16 yrs 21 ■ 7.8 yrs ■ 5-6 yrs ■ 3-4 yrs 17 and Up 0 0 20 40 60 80 100 120 140 160 Camps, Clinics & Tournaments SGSA Outside Outsid Year Tournaments Tournaments Clinics/Ca 2021 1 0 0 2022 2 0 0 2023 1 0 0 Total 4 0 0 Average 1.33 0.00 0.00 User Fees Year 2021 $ User Fees 10,209.00 2022 $ 11,536.00 2023 $ 8,807.00 Total Average $ $ 30,552.00 10,184.00 *YTD *YTD Varations: Did not host fall All -Star tournament due to possible construction of new turf fields /iolations: No violations to report Total Participants Yea Total Yearly Participants Difference 2021 682 2022 602 -80 2023 540 -62 Total 1,824 0 Average 608.00 0.00 *YTD Violations Year 2021 Spring Summer 0 0 Fall 0 2022 0 0 0 2023 0 0 0 Total Average 0 0 0.00 0.00 0 0.00 *YTD Item 4A-1 Updated: 2/9/2024 LADY DRAGON LACROSSELady Dragon Lacrosse 2023 LADY DRAGON LACROSSE 1� W r_- 120 ■ Number of Participants 102 ■ Non -Residents ^ 100 ■ Residents R 88 SS Q 'u .� 80 a 64 0 60 v E41 42 Z 40 20 0 Spring 2021 Spring 2022 Spring 2023 Fall 2021 Fall 2022 Fall 2023 160 144 144 144 �# Practice Field Hours 140 �# Game Field Hours 120 100 3 O 2 80 tk no ro 60 48 46.5 40 v LL 26 21 20 12.5 0 a 0 0 Spring 2021 Spring 2022 Spring 2023 Fall 2021 Fall 2022 Fall 2023 10 ut ■ Number of Teams E 8 M H w 6 O N 4 E 2 7 Z 0 Spring 2022 Spring 2022 Spring 2023 Fall 2021 Fall 2022 Fall 2023 Participation by Age High School, 0% Participation by Youth vs High School Teams K-2 Grade, 21% 9 S 7-8 Grade, 30% 7 6 5 4 3 ■ 3-4 Grade, 25% lWeIMS11 2 1 ■ 5-6 0 Youth Teams High School Teams Camps, Clinics & Tournaments Outside Outside Year tDt Tournaments Camps/Clinics 2021 5 0 0 2022 7 0 0 2023 2 0 0 Total 14 0 0 Average 4.67 0.00 0.00 *YTD User Fees Year 2021 2022 $ $ User Fees 2,784.00 1,690.00 2023 $ 2,092.00 Total $ 6,566.00 Average $ 2,188.67 *YTD Total Participants Year Total Yearly Participant Difference 2021 129 0 2022 130 1 2023 166 36 Total 425 0 Average 141.67 0.00 *YTD Violations Spring Summer Fall 2021 0 0 0 2022 0 0 0 2023 0 0 0 Total 0 0 0 Average 0.00 0.00 0.00 variations: Calculations above reflects the players that utilized City fields for spring games and practices. (Spring). This represents our program that utilized City fields this fall, not all rostered players. Do not use City ields for practices, we utilize other locations. (Fall) violations: *YTD Item 4A-2 Updated: 2/9/2024 -7 300 250 c a 'u F 200 a 151 150 a z 100 50 0 Spring 2021 120 100 80 L O 60 2 y 49 60 M 40 v LL 20 0 0 Spring_ 20 E m 15 H O 10 s_ 01 � 5 7 Z 0 Spring 2021 Miracle League of Southlake 2023 Spring 2022 Spring 2023 0 e 2022 Spring 2022 Spring 2023 Participation by Gender - Spring Girls Boys Camps, Clinics & Tournaments Year Miracle League Outside Outside Tournaments Camps/Clinics 2021 1 0 0 2022 0 0 0 2023 0 0 0 Total 1 0 0 Average 0.33 0.00 0.00 *YTD 70.5 0 Participation by Gender - Fall 100 Girls Boys 90 80 70 60 50 40 30 20 10 0 Age 3-5 User Fees Year User Fees 2021 $ 2022 $ 2023 $ Total $ Average $ Variations: Had an opening day pre -season practices on fields in Fall 2023 Violations: 2023 No violations *YTD E Fall 2021 77 MtaAL'LE lE of Southlake ■ Non -Residents Fall 2022 Fall 2023 95.5 Bo.s �p Practice Field Hours �# Game Field Hours 0 0 Fall 2021 Fall 2022 Fall 2023 ■ Number of Teams Fall 2021 Fall 2022 Fall 2023 Participation by Age ■ Spring 94 Age 6-12 Total Participants Year Total Yearly Participants Difference 2021 306 0 2022 394 88 2023 458 64 Total 776 0 Average 388.00 0.00 *YTD ;e 13-17 Age 18+ Violations Spring Summer Fall 2021 0 0 0 2022 0 0 0 2023 0 0 0 Total 0 0 0 Average 0.00 0.00 0.00 *YTD Item 4A-3 Updated: 2/9/2024 Southlake Carroll Lacrosse Association 2023 98 300 ■ Non -Residents 242 '^ 250 ■ Residents c 217 231 R a 'u F 200 t`p 171 a 150 142 141 ai — E z 100 I 74 0 19 0 so 0 a Spring 2021 Spring 2022 Spring 2023 Summer 2021 Summer 2022 Summer 2023 Fall 2021 Fall 2022 Fall 2023 400 350 MCI �#Practice Field Hours �# 300 Game Field Hours 267 250 227 L = 200 W 161 to r0 150 In 123 4 100 71 5511 L.L 42 50 — 31 0 0 0 Spring 2021 Spring 2022 Spring 2023 Summer 2021 Summer 2022 Summer 2023 Fall 2021 Fall 2022 Fall 2023 16 14 E ■ Number of Teams m 12 H 10 O 8 v 6 5 ME4 r r 7 2 Z 0 Spring 2021 Spring 2022 Spring 2023 Summer 2021 Summer 2022 Summer2023 Fall 2021 Fall 2022 Fall 2023 Participation by Age Participation Youth vs High School Teams (Spring, Summer & Fall Combined) High School 12 0% 10 8 6 5-6 Grade 4 3-4 Grade 0 Youth Teams High School Teams Camps, Clinics & Tournaments Year SCLA Outside Outside Tournaments Camps/Clinics 2021 2 0 0 2022 0 0 0 2023 0 0 0 Total 2 0 0 Average 0.67 0.00 0.00 *YTD Variations: No summer or fall leagues in 2023 Violations: NO VIOLATIONS NOTED User Fees Year User Fees 2021 $ 6,870.00 2022 $ 5,449.00 2023 $ 2,882.00 Total $ 15,201.00 Average $ 5,067.00 *YTD Total Participants Year Total Yearly Participants Difference 2021 555 0 2022 432 -123 2023 231 -201 Total 1,218 0 Average 406.00 0.00 *YTD Violations Spring Summer Fall 2020 0 0 0 2021 0 0 0 2022 0 0 0 Total 0 0 0 Average 0.00 0.00 0.00 *YTD Item 4A-4 Updated: 2/9/2024 Grapevine-Southiake Soccer Association 2023 1200 1136 1127 1114 1119 1030 1050 on -Resident ■ Resident v 1000 c a 800 s CL a 2 600 M a `u 400 w o , , 200 E Z 0 Spring 2022 Spring 2022 Spring 2023 Fall 2021 Fall 2022 Fall 2023 1800 1605 —g Practice Field Hours 1600 i —p Game Field Hours O 1400 O 1200 1234 2 (to 1000 945 980 � 800 845 O 600 413 N iy 400 200 193 166 222 164 0 Spring 2021 Spring 2022 Spring 2023 Fall 2021 Fall 2022 Fall 2023 120 115 £ M 120 w O >_ 105 E r 3 Z 100 Spring 2021 Spring 2022 Spring 2023 Fall 2021 Fall 2022 Fall 2023 Participation by Age Participation by Gender 70% Girls ■ Boys 3-4 vrs 205 60% 59% 5-6 vrs 349 17 - 19 yrs 7-8 yrs 28E ■ 15-16 yrs 50% ■ 13-14 yrs ■ 11-12 yrs 41% N 9-20 yrs 161 ■ 9-10 yrs 40% 00 ■ 7-8 yrs A w 11-22 yrs 88 05-6 yrs 30% ■ 3-4 yrs 13-14 yrs 51 20% 15-I6yrs 10 10% 17-19yrs 2 0% 150 200 350 0 50 100 250 300 400 Camps, Clinics & Tournaments Outside Outside Year GSSA Tournaments Camps/Clinics 2021 0 0 0 2022 0 0 0 2023 0 0 0 Total 0 0 0 Average 0.00 0.00 0.00 Violations: No Violations to Report User Fees Year User Fees 2021 $5,400.00 2022 $13,380.00 2023 $13,872.00 Total $32,652.00 Average $10,884.00 ILTotal Participants Yearly Year Total Participants Difference 2021 2,144 0 2022 2,186 42 2023 2,246 60 Total 6,576 Average 2192.00 'YrD 'WD -wo Violations Year Spring Summer Fall 2021 0 0 0 2022 0 0 0 2023 0 0 0 Total 0 0 0 Average 0.00 0.00 0.00 Item 4A-5 Updated: 2/9/2024 Dragon Youth Baseball Association 2023 D IN 800 700 674 M 6" ■ Non-residents Q u 600 — 541 d ■ Residents 493 496 500 500 c O � 400 v V 300 0 200 131 140 E 100 Z 0 0 Spring 2021 Spring 2022 Spring 2023 Summer 2021 Summer 2022 Summer 2023 Fall 2021 Fall 2022 Fall 2023 180 — 171 159 160 — ■ Select Non- 137 N 10 120 120 108 to 102 ■ Select 0 100 a Residents L V v 'a+ 80 w E a 60 Z 40 20 0 + Spring/Summer 2021 Spring/Summer 2022 Spring/Summer 2023 Fall 2021 Fall 2022 Fall 2023 4000 3184 Practice Field 4) 3000 2760 N° bO i 2000 1856 �fi Game Field Hours .A91673 p 798.5 1042 1117 - -_�59-4 1072 2 1000 444 42 H8 70 0 LL 0 Spring 2021 Spring 2022 Spring 2023 Summer 2021 Summer 2022 Summer 2023 Fall 2021 Fall 2022 Fall 2023 ,F 80 ■ Recreation O 60 ■ Select �� E E 40 3 Z 20 0 Spring 2021 Spring 2022 Spring 2023 Summer 2021 Summer 2022 Summer 2023 Fall 2021 Fall 2022 Fall 2023 Particiapation by Age 41.1 58 SU 121 61.1 284 7U 198 W 8U 189 C f° DC 91.1 1175 O/ b0 IOU Q 127 11/12U 180 13/14U 132 15/18U 12 0 50 100 150 200 250 300 Camps, Clinics & Tournaments r.arrCT Outside Outside Tournaments Tournaments Camps/Clinics 2021 1 1 1 2022 1 0 0 2023 1 2 0 Total 3 3 1 Average 1 1 0 *YTD Variations: User Fees Year 2021 User Fees $18,016.00 2022 $20,213.00 2023 $19,383.00 Total $57,612.00 Average $19,204.00 *YTD Total Participants ar Total Yeariy Participants Difference 2021 2022 1,393 1,549 156 2023 1,474 -75 Total 4,416 Average 1,472.00 *YTD Violations 2021 Spring Sum 0 0 Fall 0 2022 0 0 0 2023 0 0 0 Total 0 0 0 Average 0 0 0 *YTD Item 4A-6 Updated: 2/9/2024 Southlake Tennis Center Dashboard - FY2023 N 350 C 36a f1 'U 25a E m - a = 250 m E 1. � 5a 2 H 0 Oct - Dec Jan - Mar Apr -June July -Sept 2023 July -Sept 2022 July -Sept 2022 Apr -June 2023 Apr -June 2022 Apr -June 2021 Jan -Mar 2023 Jan -Mar 2022 Jan -Mar 2021 Oct -Dec 2022 Oct -Dec 2021 Oct -Dec 2020 Youth Particinants 2503 Adult Participants Adult Drills STC Leagues Team Leagues 536 131 a� 2— 2.0 2)60 247 21z lizafiv, —)15 596 107 330 sas 5)3 o 8 SGO 240.i —Youth Adult 12 10 c a it w 6 E c 4 2 F 0 0 0 0 FY2021 FY2022 FY2023 Month October November December January February Cleanliness Score N/A N/A N/A N/A N/A of Facility Met Stands Yes Yes Yes Yes Yes March N/A Yes April N/A Yes May N/A Yes June N/A Yes July N/A Yes August N/A Yas September N/A Yes Total N/A Yes Average N/A Yes Customer Satisfaction NPS Score #ofcomplainis Met Standard 202 1100 1 YES 2022 67 1 YES 2023 NA 3 YES Total 167 5 Average 65.0 1.7 Total Participants Year Tournaments Youth Adult Total Participants % Change FY2021 1,124 1,503 8,173 10,800 FY2022 661 1,938 10,071 12,670 9.00% FY2023 789 2,119 8,957 11,865-18.00% Total 2,574 5,560 27,201 35,335 Average 858 1,853 9,067 11,778 Variations: No NPS data was recived in FY23. A customer satisfaction survey will be conducted in FY24. Item 4B-1 �oaared z,9rzozo CITY CII SOUTHLAKE Q Southlake Facility Rental Dashboard - FY2023 Total Number of Rentals FY2023 =mom FY2022 FY2021 270 275 280 285 290 295 300 305 310 315 Number of Rentals Number of Rentals (excluding 350 Lacrosse and Tournaments) .Non Resident at Resident ■ FY2021 ■ FY2022 ■ FY2023 350 300 297 283 272 250 200 150 100 50 12 10 3 6 11 0 300 250 200 150 100 50 0 Pavilions Athletic Fields Tournaments/Clinics FY2021 FY2022 FY2023 Number of Pavilion Rentals Total Revenue 50 $31,000.00 Bicentennial Park Pavilion 3 41 5o FY2023 FY2021 FY2022 ■ FY2023 FY2022 Bicentennial Park Pavilion 2 60 64 $30,000.00 57 FY2021 F$29,735.00 104 Bicentennial Park Pavilion 1 110 100 $29,000.00 Rustin Pavilion 11 4 $28,000.00 Royal and Annie Smith Pavilion 7 10 0 Noble Oaks Pavilion 1 2 $27,000.00 2 Lonesome Dove Pavilion 2 1 $26,000.00 Liberty Park at Sheltonwood 67 9 $25,724.20 Liberty Garden 8 $25,000.00 38 BJ Fishing Pier 3639 $24,000.00 BJNC Pavilion 3 3 $23,000.00 0 20 40 60 80 100 120 FY2021 FY2022 FY2023 Total Hours Year Total Hours Change FY2021 713.50 455 FY2022 844.25 130.75 FY2023 790.88 53.7 Total 2348.63 Average 783 Item 4C-1