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2024-03-12 SAC PacketCITY OF SOUTH LAKE MEMORANDUM March 8, 2024 AGENDA NOTES WITH TIMES TO: Senior Advisory Commission FROM: Crystal Maddalena, Hospitality and Sales Manager SUBJECT: Agenda Item Comments for Senior Advisory Commission Meeting Tuesday, March 12, 2024, at 1:00 P.M. Please advise staff if you are not able to attend this meeting (cmaddalena@ci.southlake.tx.us or 817.748.8922). Estimated Time 1:00 P.M. — 1:05 P.M. 1. Agenda Item No. 1. Call to Order 2. Agenda Item No. 2. Public Forum: — Public Forum is the public's opportunity to address the Senior Advisory Commission about non -agenda items. During this proceeding, the Commission will not discuss, consider, or act on any item presented. Estimated Time 1:05 P.M. — 1:45 P.M. 3. Agenda Item No. 3. Discussion: Guest Speakers 1. Mary King — Director of Metroport Meal on Wheels (Report) Director of Metroport Meal on Wheels, Mary King will present a bi-annually report to the Commission. A copy of the MMOW report is included in your packet. 2. Major Youngblood — Corporate Business Manager (Citizen Survey Results Presentation) Corporate Business Manager, Major Youngblood will present a quarterly Community Service report to the Commission. A copy of the report is included in your packet. City of Southlake Values: Integrity ♦ Innovation ♦ Accountability ♦ Commitment to Excellence ♦ Teamwork Senior Advisory Commission Meeting Date — March 12, 2024 Page 2 of 2 Estimated Time 1:45 P.M. — 2:00 P.M. 4. Agenda Item No. 4. Consent: A. Approve the February 13, 2024, Senior Advisory Commission Meeting Minutes — Please include any corrections to the minutes in your motion. Estimated Time 2:00 P.M. — 2:05 P.M. 5. Agenda Item No. 5. Adjournment: OTHER ITEMS OF INTEREST If you would like to receive notifications for City Council meetings, construction alerts, calendar and community events updates and more, please sign up at the City's website by clicking on the "Notify Me" tab at http://www.citVofsouthlake.com/1ist.aspx. We appreciate your commitment and service to the City and the Senior Advisory Commission. If you have any questions prior to the meeting, please feel free to reach out to me. Crystal Maddalena Hospitality & Sales Manager Legends Hall at The Marq Southlake P: (817) 748-8922 cmaddalena(a�- ci. southlake. tx. us City of Southlake Values: Integrity ♦ Innovation ♦ Accountability ♦ Commitment to Excellence ♦ Teamwork CITY OF SOUTHLAKE SENIOR ADVISORY COMMISSION MEETING: TUESDAY, March 12, 2024 LOCATION: THE MARQ SOUTHLAKE Legends Hall — Executive Board Room 285 Shady Oaks Drive Southlake, Texas 76092 REGULAR AGENDA TIME: 1:00 P.M. Call to Order 2. Public Forum (This is the Public's opportunity to address the Senior Advisory Commission about non -agenda items. During this proceeding, the Commission will not discuss, consider or act on any item presented. We respectfully ask that anyone stepping forward to speak during Public Forum to please limit remarks to three minutes or less.) 3. Discussion A. Guest Speakers: 1. Mary King — Director of Metroport Meal on Wheels (Report) 2. Major Youngblood — Corporate Business Manager (Citizen Survey Results Presentation) 4. Consent A. Approve the February 13, 2023, Senior Advisory Commission Meeting Minutes 5. Adjournment A quorum of the City Council, Board, Commission, or Committee may or may not be present at this meeting. CERTIFICATE hereby certify that the above agenda was posted on the official bulletin boards at Town Hall, 1400 Main Street, JA hlake, Texas, on F`jQigy','V��M,�, 2024, by 6:00 P.M. pursuant to Chapter 551 of the Texas Government e. �9t e, II y, TRMC: ' m X - City ary ' C If you plan to attend this IsubliC.meeting and.fiav6ca disability that requires special needs, please advise the City Secretary 48 hours in advance at 817. 748.8016ri.asobable,QcceY;mo4'ations will be made to assist you. City of Southlake Values. - Integrity ♦ Innovation ♦ Accountability ♦ Commitment to Excellence ♦ Teamwork Senior Advisory Commission Meeting Minutes for February 13, 2024 ZCITY OF ISOUTHLAKE SENIOR ADVISORY COMMISSION MEETING MINUTES: February 13, 2024 LOCATION: THE MARQ SOUTHLAKE Legends Hall — Board Room 285 Shady Oaks Drive Southlake, Texas 76092 Members Present: Vice Chair Greta Schumacher and SAC members Bernadette MacDermott, Emile Keller, and Brent Mcllvain Commission Members Absent: Chair MaryLee Alford and SAC members William Meddings, and Julie Walters Staff Members Present: Deputy Director of Community Services Ryan McGrail, Hospitality and Sales Manager of Legends Hall at The Marq Southlake Crystal Maddalena and Senior Services Coordinator Soheila Mashat-Phelps 1. CALL TO ORDER Vice Chair Greta Schumacher called the meeting of the Senior Advisory Commission to order at 1:00 P.M. 2. PUBLIC FORUM Vice Chair Schumacher opened Public Forum at 1:00 P.M. There being no one to address the Commission, Public Forum was closed at 1:00 P.M. 3. DISCUSSION 3A. 2024 Workplan Objectives 1. Develop Yearly Report 2. Create Awareness Campaign 3. Develop Reporting Structure 4. Identify Reporting Needs Deputy Director of Community Services Ryan McGrail presented the 2024 Workplan Objectives for the Commission and was available to answer questions. 313. Guest Speaker Calendar - Timeline Deputy Director of Community Services Ryan McGrail presented the tentative 2024 Guest Speaker Calendar to the Commission and was available to answer questions. 4. CONSENT CONSENT AGENDA Senior Advisory Commission Meeting Minutes for February 13, 2024 Consent Agenda items are considered routine by the Commission and are enacted with one motion. 4A. APPROVAL OF THE MINUTES FROM THE JANUARY 9, 2024, REGULAR SENIOR ADVISORY COMMISSION MEETING. Vice Chair Schumacher presented the Consent Agenda, including approval of the minutes of the January 9, 2024, meeting. Vice Chair Schumacher asked if there were any revisions to the minutes. No revisions were discussed. APPROVED A motion was made to accept the minutes of January 9, 2024, meeting as read. Motion: Mcllvain Second: MacDermott Ayes: Schumaher, Keller Nays: None Abstention: None Vote: 4-0 Motion passed. 5. ADJOURNMENT Vice Chair Schumacher adjourned the meeting at 1:30 P.M. MaryLee Alford, Chair Crystal Maddalena, Community Services Department A digital recording of this meeting is available by request in the Office of the City Secretary. Metroport Meals On Wheels Monthly Report Month of: October2023 P. 0. Box 204 Detail Report on Congregate Luncheon Division: Southlake 428 N. Hwy 377 Roanoke, TX 76262 Previous Year Totals 1(5 10/2/2023 10/9/2023 10/16/2023 10/23/2023 10/30/2023 Monthly Totals Luncheons) Southlake Seniors 62 35 48 49 51 245 192 Southlake Seniors- over90-no pay 4 2 3 3 2 14 21 Non Resident Seniors 29 21 30 28 31 139 107 Non -Resident Senlors-over 90-no Pay 1 1 1 1 1 5 1 1st Time Visitor -no pay 0 0 Total Meals for Seniors 96 59 82 81 85 403 321 Guests -no pay 0 0 Volunteers -no meal 0 0 Volunteerw/Meal 7 10 5 8 6 36 34 MMOW Staff *1 *1 *1 *1 1 0 5 South lake City Employees 3 6 2 41 6 21 21 Meals left for city 0 0 0 0 0 0 11 TOTAL MEALS PROVIDED 106 75 89 93 97 460 392 TOTAL PAID MEALS 91'. 56 78 77 82 384 299 Volunteer Hours 28 40 20 32 24 144 1 148 Feedstore/Pei Feed Store Cotton Wei/ Scratch/ BBO Chuy's Scratch Joe's patch Chuy's/Joe's Pizza Restaurant Used $ Cost of Restaurant 1 Food Ordered $ 720.00 $ 630.00 $ 680.00 $ 419.34 $ 1,040.00 $ 3,489.34 $ 2.790.53 Supplemental Food cost $ 271.71 $ 155.41 $ 129.95 $ 193.08 $ 188.41 $ 938.56 $ 824.65 Non-food Items Cost $ - $ 111.22 $ 16.98 $ - $ 19.96 $ 148.16 $ 167.07 Total Direct Cost of Meal $ 991.71 1 $ 896.63 $ 826.93 $ 612.42 $ 1,248.37 $ 4,576.06 $ 3,782.25 Collected for Aleals served _.__ ,_$ 435.00, ,,$.. 290:0.0 $ 420.00. $.-373:00 $:383:00' $ 1,906.00 $ 1,486.00. Notes 90 ordered 170 ordered 185 ordered 185 ordered 1110 ordered Metroport Meals On Wheels Monthly Report Month of: November 2023 P. 0. Box 204 Detail Report on Congregate Luncheon Division: Southlake 428 N. Hwy 377 Roanoke, TX 76262 Previous Year 11/20/2023- Totals 11/6/2023 11/13/2023 No Lunch 11/27/2023 Monthly Totals (31uncheons) Southlake Seniors 46 51 42 139 129 Southlake Seniors -- over 90--no pay 3 2 2 7 13 Non Resident Seniors 32 24 24 80 61 Non -Resident Seniors -over 90--no pay 1 1 1 3 0 1 at Time Visitor —no pay 0 2 Total Meals for Seniors 82 78 0 69 0 229 205 Guests —no pay 0 0 Volunteers —no meal 0 Volunteerw/Meal 8 6 6 20 14 MMOw Staff "1 '1 '1 0 3 Southlake City Employees 5 9 6 20 15 Meals left for city 0 7 F__�7 0 TOTAL MEALS PROVIDED 951 100 0 81 0 276 237 TOTAL PAID MEALS 78 751 0 66 0 219 190 Volunteer Hours 32 24 24 80 56 Feedstore/ Scratch Feed Store Scratch Joe's Pizza Kitchen/ Joe's Restaurant Used Pizza $ Cost of Restaurant Food ordered $ 840.00 $ 800.00 $ $ 440.00 $ $ 2,080.00 $ 1,800.50 Supplemental Food Cost $ 215.63 $ 143.40 $ $ 205.58 $ $ 564.61 $ 448.54 Non-food Items Cost $ 131.16 $ 11.12 $ $ 21.18 $ $ 163.46 $ 51.04 Total Direct Cost of Meal $ 1,186.79 $ 954.52 $ - $ 666.76 $ - $ 2,808.07 $ 2,300.08 $ Callacted for Meals served $ 400.00 $ 390.00 $ 340.00. $ 1,130.00 $ 951.00 Notes 105 ordered 100 ordered 85 ordered Metroport Meals On Wheels Monthly Report Month of: December 2023 P. 0. Box 204 Detail Report on Congregate Luncheon Division: Southlake 428 N. Hwy 377 Roanoke, TX 76262 evious Year Etals 12/4/2023 12/11/2023 12/18/2023 no lunch Monthly Totals luncheons) Southlake Seniors 57 30 65 152 123 Seniors — Soutover 9eke over 0—no PeY 3 2 2 7 11 Non Resident Seniors 29 25 291 83 69 Non -Resident Seniors -over 9 -over 0—no pay Q 0 0 0 0 1st Time Visitor --no _ Pay 0 0 Total Meals for Seniors 89 57 96 0 0 242 203 Guests --no pay 0 0 Volunteers —no meal 0� 0 Volunteerw/Meal 6 4 6 16 15 MMOW Staff •j •1 •1 -01 3 Southlake City Employees 5 6 8 19 12 Meals left for city 0 0 0 01 0 TOTAL MEALS PROVIDED 100 67 110 0 0 277 233 TOTAL PAID MEALS 86 55 94 0 0 235 19.2 Volunteer Hours 24 16 24 64 76 Feedstore/ Pei WeV Feed Store Panda Scratch Scratch Restaurant Used Kitchen $ Cost of Restaurant Food Ordered $ 800.00 $ 269.00 $ 840.00 $ $ $ 1,909.00 $ 1.553.80 Supplemental Food Cost $ 153.55 $ 111.89 $ 189.19 $ $ $ 454.63 $ 493.57 Non-food Items Cost $ 37.98 $ - $ - $ $ $ 37.98 $ 42.13 Total Direct Cost of Meal $ 991.53 $ 380.89 $ 1,029.19 $ $ $ 2.401.61 $ 2,089.50 $ Collected for Meals served $ 540;Q0 $ 260.00 $ 457.00 $. 1,25,7.00 .$ 976.00. Notes 100 orderec 60 ordered 105 ordered Metroport Meals On Wheels Monthly Report Month of: January 2024 P. 0. Box 204 Detail Report on Congregate Luncheon Division: Southlake 428 N. Hwy 377 Roanoke, TX 76262 Previous Year Totals 1/8/2024 NO LUNCH 1/2212024 1/29/202 (2 luncheons) Southlake Seniors 56 54 63 173 99 Southlake Seniors - _ over 90-no pay 2 2 3 7 8 Non Resident Seniors 26 39 29 94 42 Non -Resident Seniors -over 90-no pay 1 0 0 1 0 tat Time Visitor -no pay 0 0 Total Meals for Seniors 1 85 0 95 95 0 275 149 Guests -no pay 0 0 Volunteers -no meal *4 0 Volunteerw/Meal 8 6 3 17 16 MMOW Staff *1 *1 *1 1_ 2 Southlake City Employees 51 5 8 18 5 Meals left for city 0 0 0 01 0 TOTAL MEALS PROVIDED 98 0 106 106 0 310 172 TOTAL PAID MEALS 82 0 93 92 0 267 141 Volunteer Hours 321 24 28 184 64 Feeds Restaurant Used Feed Store Chu ys Scth Scratch � Pat Cotton Patch $ Cost of Restaurant Food Ordered $ 880.00 $ - $ 855.00 $ 960.00 $ $ 2,695.00 $ 1,311.20 Supplemental Food Cost $ 160.14 $ - $ 203.82 $ 216.88 $ $ 580.84 $ 412.18 Non-food Items Cost $ 60.29 $ - $ - $ - $ - $ 60.29 $ - Total Direct Cost of Meal $ 1,100.43 $ $ 1,058.82 $ 1,176.88 $ $ 3,336.13 $ 1,723.38 $ Collected for Meals served $. 405.00 $ - $ 338.00 $ 443.00 $ - $ 1,186.00 $ 685.00 Notes 110 ordered none 95 ordered 120.ordered *= no meal � • � A ry s 9 �& 6 Y - N w N w w N w w wN N N w N w N N y�jT V N W A � O O � 4 mW j UOI N OVf W p (OJ f0W�Jr im do W AO N W N w N N N N N ww N w w N N N N �- W fll 41 � O N � N ON1 (OJ W W W O OWf 9 � J N O W (T O J W O O N J J W d O O N 1Z N JOO O d VOO J p O O O NN f0 O W O V (Nil W N N N N w N N N w w N N N w w w w i T V O iJ al C a i Ol W Cl t' V N O N w O m N Ol m N O pwp O N y q m fNJ x w w w N w w w NN w w N w N bi w OA1 m q (OT W W N N V V 0 W O O _ O Q O O g W m O O W (O f0 A A N N (NJ 6) O fm0 O O fA0 O 0 m N tO N N N w N w N N w N N N N N N N N N m T p 9 go �o � N tT O Oa i0 O 4 C G N Ol N i P 3 nw oO1 o n°1 n < m m � � w m m � G N N O~1 W lD V N O] N Q w d O n p d W H O O 4N ya � O V r^ L ImI1 O n d y O N om W c wN3 c G A m n v N u N rn to ,Z pApp p W O N N d yi ^ d A p m w o p A Wm6 (f y u` n d a 2 � i w LCt N � 1 E s d � d ass o wsdd 01 Y 00 o e d a � d tWil T � d � d = O w d F` V n to O Q n o eQ e e 3 d n � O p G i o � w Citizen SATISFACTION SURVEY 2023 - - - - - - - - - - lr� r_ i 0 i o ii s j �� 555UUW r t^r PI rrr rr ar rr■ trr :- �� � aN . y� y r T• k F � a y� .:' _ � � � '; F� � ..ram.. ��—� ■ a • i RESEARCH STRUCTURE Survey Participants 450 Respondents Needed 1,187 J Total Respondents r ® V Survey Respondent Locations by SPIN Distract' November 2023 . Research Structure Most important issue facing Southlake? Infrastructures Roads/Transportation Traffic/Congestion on the roads Lm Traffic Laws/Traffic Signals Sidewalks/Bike Lanes Schools/Education Library City Growth/Mans Residential Business/Building Development Recreational Services Preserving Parks/Greenspace ement Of Citv Development Crime/Safety/Police Enforcement Crime/Kee—M ping Crime Low Quality of Life/City Commercial Business = Values Population/Community Citizen SATISFACTION SURVEY 2023 Govern m ent/Luca I Politics Budget/Taxes 6:; - 4 OW WELL IS THE CITY PERFORMING IN MEETING THE NEEDS OF SOUTHLAKE RESIDENTS? HOW WELL IS CITY PERFORMING IN MEETING THE NEEDS OF SOUTHLAKE RESIDENTS? Citizen lb SATISFACTION SURVEY 2023 98% EXCELLENT, VERY GOOD, OR GOOD QUALITY OF LIFE •HOW WELL IS CITY PERFORMING IN MEETING THE NEEDS OF SOUTHLAKE RESIDENTS? Quality -of -Life Progression Since 2002 I5%1 9% 73% 561 64% s% 1 »% 1 »% 64 %163% 22% 76% 16% rsi 0 22% 29% 59%I62%I56%j.% j X Citizen SATISFACTION SURVEY 2023 X Indicates significant difference at 95% confidence level when 2021 results are compared with previous years •HOW WELL IS THE CITY PERFORMING IN MEETING THE NEEDS OF SOUTHLAKE RESIDENTS? Poor Value Falr Value Value f i% 1% 46% 14 Average Value 2023 38% es Paid Excellent Value Citizen lb SATISFACTION SURVEY 2023 Goad Value Achieving The Highest Standards we Of Safety And Security Delivering Outstanding Customer Experiences (1) Enhancing The Sense Of Community By Proactively --renting Opportunities For Community Partnerships, Volunteer 10 is Involvement, And Citizen Engagement *** X Indicates significant difference between 2021 and 2023 at 95% confidence level. (1) indicates this question response was added in 2023. *** indicates that the question response was revised in 2023. Due to the change in wording for the response, caution should be used in direct comparison with 2021. Providing Attractive And Unique Spaces For Enjoyment Of Personal Interests Attracting And Keeping Top -Tier Businesses To Sustain And Grow Southlake's Vibrant Economy Providing Travel Convenience Within The City t-ir 2021 2023 Top -Two sox 84% © 88 % - 75% 68% M 73% 70% .69% 61% 0 67% (1) indicates this question response was added in 2023. *** indicates that the question response was revised in 2023. Due to the change in wording for the response, caution should be used in direct comparison with 2021. 71 ma ■Very Important ■Somewhat Important Top -Two Box Providing Fire Services Responding To Calls For Police Service Providing Emergency Medical Services (Ambulance) Providing Water Service Maintaining Local Streets And Roads Providing Sewer Service Patrolling Neighborhoods, Buildings, And Businesses To Ward Off Criminals Providing Traffic Management Services To Support Safe And Efficient Movement Emergency Preparedness (Services That Prepare For And Respond To Natural Or Man -Made Disasters) *** Maintaining Appearance Of Parks, Landscapes, And Facilities 99% I99% 99% 97% 98% 98% 98% 98% "Aw WILL I IINh I r1L NLLUJ Ur JUU I r1Lf-\I\L KLJIULIV IJ Y A, Top Ten Services - Satisfaction I ■ Very Satisfied ■ Somewhat Satisfied Top -Two Box Providing Fire Services Providing Emergency Medical Services (Ambulance) Providing Water Service Responding To Calls For Police Service Providing Sewer Service Providing Information About Public -Safety Matters (1) Emergency Preparedness (Services That Prepare For And Respond To Natural Or Man -Made Disasters) ... (1) indicates this question response was Maintaining Appearance Of Parks, Landscapes, And added in 2023. *** indicates that the Facilities question response was revised in 2023. Due to the change in wording for the Managing Storm -Water Drainage response, caution should be used in direct comparison with 2021. Providing A Variety Of Parks And Recreation Facilities W 91 %a I37% 1 93% 189 % 90% 189 % 85% ' 91% 85% 86% HOW WELL IS THE CITY PERFORMING IN MEETING THE NEEDS OF SOUTHLAKE RESIDENTS? Statistically Significant Satisfaction Changes, 2021 vs. 20 + 3% + 37 Citizen SATISFACTION SURVEY 2023 *** Questions added in 2023. Base: Expressed Dissatisfaction With Library Service 2023 (146-146). Physical resources, such as books, DVDs, or CDs Study space Library programming Digital services Other 33% Larger building/space *� —'M 38% Developers not keeping promise/Planned library is not being built Need the library in a different/better/more convenient location Current library is not adequate for the cityfts image Need/Build a new library Want a library comparable to surroundinglother cities 73% More books/book selection Better/Mare resources/material Need easyladequate parking or Somewhat Satisfied with the Availability of Performing Arts Events in Southlake. PERFOR Anything would help/There is barely *** Questions added in 2023. anything available Base: Total Respondents 2023 (75). MusicAlve music (performances, concerts in the park, community ,bands, family -friendly music, five music in dining bar locations) Theater/Plays Venues for musfcA►ve nwsfc Larger rifles have better offerings/Mot opposed to traveling to neighboring areas for events Lack of Comm unicafion/a dverfising%a wareness 27% .HOW WELL IS THE CITY PERFORMING IN MEETING THE NEEDS OF SOUTHLAKE RESIDENTS? PEDESTRIAN PATHWAYS, SIDEWALKS AND TRAILS Citizen SATISFACTION SURVEY 2023 lam' Providing Traffic Management Services To Support Safe 20% And Efficient Movement— 194 Providing Pedestrian Pathways, Sidewalks, And Trails 28% 7L 27% Managing Storm -Water Drainage 15% 72% Maintaining Local Streets And Roads 74 16% Providing Water Service 10% 6% Providing Sewer Service 7% 7% Responding To Code Enforcement Inquiries/Complaints 25% 24% Providing Information On Development 75% 02021 76% ■ 2023 Providing Senior Services 18% 2% 0 Providing A Variety Of Parks And Recreation Facilities 8 0 9% Providing Library Services 9% 13% ProvidingA Variety Of Recreation Programs Y g 7% 7% Maintaining Appearance Of Parks, Landscapes, And 6% Facilities 7% •HOW WELL IS THE CITY PERFORMING IN MEETING THE NEEDS OF SOUTHLAKE RESIDENTS? � Dissatisfaction = 21 Citizen SATISFACTION SURVEY 2023 Respondents are most dissatisfied with sidewalks and pathways connecting my neighborhood to other neighborhoods. l= I Question About Membership/ProgramsAtChampions Club Question About Trash And Recycling Questions For The Library Request Or Question For Public Works Department Question For The Planning Department Question Or Request For Animal Control ScheduleAn Inspection or Question About A Building Permit ■ f0% 8% M 6% 5% 4% 4% 4% •2021 ■2023 My Request Was Directed To The Correct Department The Employee Represented The City In A Positive Manner The Employee Listened To Me And Was Warm And Sincere The Employee Asked Adequate And Appropriate Questions To Understand My Issue The Employee(s) Showed Pride And Concern For The Quality Of The Work The Employee Seemed Concerned About My Issue And Anticipated My Needs r If The Correct Employee Was Not Initially Available, He Or 73% She Returned My Call Within A Reasonable Amount Of Time 78% 73% 75 % 65% 67% The Employee Exceeded My Expectations The City Followed Up To Ensure I Was Informed About My Issue 88% 88% 86% 86% 84% . 84% 84% 84% X Indicates significant 61% 81% difference between 2021 and 80% 2023 at 95% confidence level. 80% Base 2023 Total Respondents, Excluding "Does Not Apply" (Varies, Ranging From 449-842. Top -Two Box (Agree Completely/ Somewhat Ratings) WHERE SHOULD THE CITY FOCUS ITS EFFORTS? PROVIDING PEDESTRIAN PATHWAYS, PROVIDING CODE- PROVIDING SENIOR SIDEWALKS, AND TRAILS ENFORCEMENT SERVICES SERVICES 27% GAP 24% GAP 21 % GAP • ^ O O Citizen lb SATISFACTION SURVEY 2023 PROVIDING ANIMAL - CONTROL SERVICES 21 % GAP 0 SURVEY SUMMARY STATISTICALLY VALID SURVEY co VERBATIM COMMENTS OFFER INSIGHT 0 HIGH SATISFACTION AND QUALITY OF LIFE Citizen SATISFACTION SURVEY 2023 Citizen SATISFACTION SURVEY 2023