2022-04-12 SAC packetCITY OF
SOUTH LAKE
MEMORANDUM
April 7, 2022
AGENDA NOTES WITH TIMES
TO: Senior Advisory Commission
FROM: Crystal Maddalena, Hospitality and Sales Manager
SUBJECT: Agenda Item Comments for Senior Advisory Commission Meeting
Tuesday, April 12, 2022 at 1:00 p.m.
Please advise staff if you are not able to attend this meeting
(sphelps@ci.southlake.tx.us or 817.748.8398).
Estimated Time 1:00 p.m. — 1:05 p.m.
1. Agenda Item No. 1. Call to Order
2. Agenda Item No. 2. Public Forum: — This is the public's opportunity to address
the Commission about non -agenda items. During Public Forum, the Commission
will not discuss, consider, or take action on any item presented. The Commissions'
options during this topic are 1) to listen, 2) ask questions and respond to the
presenter only, 3) request staff to look into the issue and report back to the
Commission and/or 4) request that the Chair put the item on a future agenda for
the Commission to discuss or consider.
Estimated Time 1:05 p.m. — 1:15 p.m.
3. Agenda Item No. 3. Discussion:
A. Call A Ride Southlake Report — CARS Chairman Ernie Meyer will present a
quarterly report to the Commission. A copy of the CARS quarterly report is
included in your packet.
B. Citizen Survey Report- This item allows for a discussion of the results of the
2021 Citizen Satisfaction Survey. Management Assistant, Bora Sulollari,
will present the results and be available to answer any questions. No packet
document.
City of Southlake Values:
Integrity ♦ Innovation ♦ Accountability ♦ Commitment to Excellence ♦ Teamwork
Senior Advisory Commission
Meeting Date —April 12, 2022
Page 2 of 3
C. Community Services Update — Hospitality and Sales Manager Crystal
Maddalena will present the Community Services update. No packet items.
D. Senior Services Update — Hospitality and Sales Manager Crystal
Maddalena will update the Commission on current and future senior
programming and events. No packet items.
Estimated Time 1:15 p.m. — 1:20 p.m.
4. Agenda Item No. 4. Consent:
A. Approve the February 8, 2022 Senior Advisory Commission Meeting
Minutes — Please include any corrections to the minutes in your motion.
Estimated Time 1:20 p.m. — 1:25 p.m.
5. Agenda Item No. 5. Consider
A. Recommendation of SAC Q2 Dashboard Report- Hospitality and Sales
Manager Crystal Maddalena will present the SAC 2nd Quarter Dashboard
Report. A copy of the report is included in the packet.
Estimated Time 1:25 p.m. — 1:30 p.m.
6. Agenda Item No. 6. Adjournment
OTHER ITEMS OF INTEREST
As usual, your packet contains a copy of the SAC Attendance Report for your information.
If you would like to receive notifications for City Council meetings, construction alerts,
calendar and community events updates and more, please sign up at the City's website
by clicking on the "Notify Me" tab at http://www.cityofsouthlake.com/Iist.aspx.
We appreciate your commitment and service to the City and the Senior Advisory
Commission. If you have any questions prior to the meeting, please feel free to call me.
Crystal Maddalena
Hospitality & Sales Manager
City of Southlake Values:
Integrity ♦ Innovation ♦ Accountability ♦ Commitment to Excellence ♦ Teamwork
Senior Advisory Commission
Meeting Date — April 12, 2022
Page 3 of 3
Legends Hall at The Marq Southlake
P: (817) 748-8922
cmaddalena(a)-ci. southlake. tx. us
Soheila Mashat-Phelps, Senior Services Coordinator, 817-748-8398,(smashatphelos(a)ci.southlake.tx.us)
Marcy Haddadi, Administrative Secretary, 817-748-8184, (mhaddadi(a).ci.southlake.tx.us)
City of Southlake Values:
Integrity ♦ Innovation ♦ Accountability ♦ Commitment to Excellence ♦ Teamwork
CITY OF
SOUTHLAKE
SENIOR ADVISORY COMMISSION MEETING: TUESDAY, APRIL 12, 2022
LOCATION: THE MARQ SOUTHLAKE
Legends Hall - Executive Board Room
285 Shady Oaks Drive
Southlake, Texas 76092
REGULAR AGENDA
TIME: 1:00p.m.
Call to Order
2. Public Forum
(This is the Public's opportunity to address the Senior Advisory Commission about non -
agenda items. During Public Forum, the Commission will not discuss, consider or take action
on any items presented. We respectfully ask that anyone stepping forward to speak during
Public Forum to please limit remarks to three minutes or less.)
3. Discussion
A. Call A Ride Southlake Quarterly Report
B. Citizen Survey Results Report (Bora Sulollari in CMO will present)
C. Community Services Update
D. Senior Services Update
4. Consent
A. Approve the February 8, 2022, Senior Advisory Commission Meeting
Minutes
5. Consider
A. Recommendation of SAC Q2 Dashboard Report
6. Adjournment
A quorum of the City Council may be present at this meeting.
CERTIFICATE
I hereby certify that the a,�y a agenda was posted on the official bulletin boards at Town Hall, 1400
Main Street, SouthI40,,�� gl&;,Friday, April 8, 2022, by 6:00 p.m. pursuant to Chapter 551 of the
s Governme o� 4S ...
Am elley, -
City Secretary = y
If you plan to att& fhi�RUblide�ing and have a disability that requires special needs, please
advise the City Se*;ary 48 kon advance at 817.748.8016 reasonable accommodations will be
made to assist you. "' M MW
City of Southlake Values:
Integrity ♦ Innovation ♦ Accountability ♦ Commitment to Excellence ♦ Teamwork
SAC Meeting April 12, 2022 - Call A Ride of Southlake Briefing
CARS NEWS:
1. On Tuesday April 5, 2022, we conducted our first successful fundraiser for 2022 at Fish City
Grill in Southlake.
2. We have petitioned the City of Southlake for additional funding in 2023. In 2022 we have
had a budget shortfall because of reduced or no funding from other traditional sources. We
have eliminated the "nice to do" things for volunteers and have dramatically reduced
compensation for our Executive Director which has held flat for 6 years.
3. Statistics have still not returned to pre -pandemic numbers, but we are starting to see a
significant increase in numbers.
The Board of Directors of Call A Ride is working to address driver recruitment.
4. New handicapped riders are requesting daily rides, but we are unable to meet 100% of the
requests.
MONTHS BEING BRIEFED:
JANUARY 2022:
1. Drivers decreased by 4. (from 25 to 21).
2. Driver Personal Vehicle Miles have increased: (from 321 to 506: +185).
3. Driver Hours have increased: (From 11.5 to 17.8: +6.3).
4. Trip requests not filled have increased to 16. No volunteer drivers available.
5. Medical/Dental One -Way trips increased: From 8 to 17 (+9).
6. Southlake Senior Center increased to 41 (+18). Other Centers decreased by 16.
7. Total One -Way trips increased by 18 to 69.
FEBRUARY 2022:
1. Drivers steady at 21.
2. Driver Personal Vehicle Miles have increased: (from 506 to 548 +42).
3. Driver Hours have increased: (From 17.8 to 19.8: +2).
4. Trip requests not filled have increased to 25. No volunteer drivers available.
5. Medical/Dental One -Way trips decreased: (From 17 to 11: -6).
6. Southlake Senior Center increased to 46 (+5). Other Sr. Centers increased: (+7).
7. Total One -Way trips increased b717 to 86.
MARCH 2O22. To be covered in the next report.
Respectful subm' ed:
Ernest J. Meyer
Chairman of the Board of Directors
Call A Ride Southlake
e-mail home: texmever@sbcglobal.net
cell phone (voice and text) 817-653-0079
Official Call A Ride Southlake e-mail (Erik Phelps - Exec. Director) callaride@hotmaii.com
Official phone number (Erik Phelps - Exec Directory 817-798-4022
Item 3A-1
BALL A RIDL- Monthly Summary of Service Provided to Seniors and Handicapped -
OF SOUT� HLAKEI-'
Jan Feb Totals
Newly Qualified Users
Total Qualified Users
Total Volunteer Drivers
Unduplicated Users Served this Month
Volunteer Drivers Used this Month
Driver Personal Vehicle Miles
Driver Hours
Trips Cancelled by User
Trip Requests Not Filled
Pick up More Than Ten Minutes Late
Driver Failed to Make Pick up
Van Miles
One Way Trips
Medical/ Dental
Southlake Senior Center
Personal Needs
Shopping
Business
Other Senior Centers
Other
Total One Way Trips
Rider Groups
Seniors & Handicapped>54
Handicapped < = 54
Total
0 5 5
521 526 526
21 21 21
7 10
15 12
506 548
17.8 19.8
7 22
16 25
1 1
0 0
17
41
7
0
2
2
0
11
46
13
0
7
9
0
17
27
1054
37.6
29
41
2
0
0
0
28
87
20
0
9
11
0
69 86 155
60 65 125
9 21 30
69 86 155
Item 3A-2
Senior Advisory Commission
Meeting Minutes of the February 8, 2022
CITY OF
SOUTHLAK.,E
SENIOR ADVISORY COMMISSION MEETING MINUTES: FEBRUARY 8, 2022
LOCATION: THE MARQ SOUTHLAKE
Legends Hall — Executive Board Room
285 Shady Oaks Drive
Southlake, Texas 76092
Members Present: Vice Chair Greta Schumacher, and SAC members, Bernadette
MacDermott, Esther Spickler, Kathryn Orler, and Julie Walter
Commission Members Absent: Chair MaryLee Alford and SAC member Scott Cox (Alt #2)
Staff Members Present: Deputy Director David Miller, Hospitality and Sales Manager of
Legends Hall at The Marq Southlake Crystal Maddalena and Senior Services Coordinator
Soheila Mashat-Phelps
1. CALL TO ORDER
Vice Chair Greta Schumacher called the meeting of the Senior Advisory Commission to
order at 1:02 p.m.
2. PUBLIC FORUM
Vice Chair Schumacher opened Public Forum. There being no one to address the
Commission, Public Forum was closed.
3. DISCUSSION
3A. METROPORT MEALS ON WHEELS UPDATE
MMOW Executive Director Mary King presented a quarterly report to the Commission and
informed the Commission of the Metroport Meals on Wheels fundraiser scheduled March
26t" at the Bradley's Estate.
3B. COMMUNITY SERVICES UPDATE
Deputy Director David Miller and Hospitality & Sales Manager Crystal Maddalena
presented a Community Services update to include the winter weather response,
successful sales of the Sweetheart Dance sessions, the TRAPS annual Awards to include:
The Marq Southlake won the 2022 TRAPS Recreation Facility Design Award and was
available to answer questions.
3C. SENIOR SERVICES UPDATE
Senior Services Coordinator Soheila Mashat-Phelps presented an update to the
Item 4A-1
Senior Advisory Commission
Meeting Minutes of the February 8, 2022
Commission on current and future senior programming and events to include the senior
trips, the SWC Annual Valentine's Day lunch, and new senior program(s). Coordinator
Mashat-Phelps informed the Commission that the Southlake Senior Activity Center won the
2022 TRAPS State Lone Star Recreation Programming, Class IV Award and was available
to respond to questions.
4
4A.
61
CONSENT
CONSENT AGENDA
Consent Agenda items are considered routine by the Commission and are
enacted with one motion.
APPROVAL OF THE MINUTES FROM THE JANUARY 11, 2022,
REGULAR SENIOR ADVISORY COMMISSION MEETING.
Vice Chair Schumacher presented the Consent Agenda, including approval of the
minutes of the January 11, 2022, meeting. V i c e Chair Schumacher asked
if there were any revisions to the minutes. No revisions were discussed.
APPROVED
A motion was made to accept the minutes of January 11, 2022, meeting as read.
Motion:
Walter
Second:
Orler
Ayes:
MacDermott, Orler, Schumacher, Walter
Nays:
None
Abstention:
Spickler
Vote:
4-0-1
Motion passed.
CONSIDER
5A. RECOMMENDATION TO APPROVE THE CANCELLATION OF THE MARCH 8, 2022
SENIOR ADVISORY COMMISSION
Vice Chair Schumacher presented item 5A to the Commission for consideration.
APPROVED
A motion was made to cancel the March 8, 2022 Senior Advisory Commission meeting.
Motion:
Spickler
Second:
MacDermott
Ayes:
MacDermott, Orler, Schumacher, Spickler, Walter
Nays:
None
Abstention: None
Vote:
5-0 Item 4A-2
Senior Advisory Commission
Meeting Minutes of the February 8, 2022
Motion passed.
6. ADJOURNMENT
APPROVED
A motion was made to adjourn the meeting at 1:59 p.m.
Motion: Spickler
Second: MacDermott
Ayes: MacDermott, Orler, Schumacher, Spickler, Walter
Nays: None
Abstention: None
Vote: 5-0
Motion passed.
Greta Schumacher, Vice Chair Crystal Maddalena, Community Services
Department
A digital recording of this meeting is available by request in the Office of the City Secretary.
Item 4A-3
2500
2000
1500
1000
500
M
Senior Activity Center
FY2022 - Q3
Membership & Program Attendance
300 —
250 —
200
150
126
107
100
50
17 10
0 Res Non
55-64
155
FaUcat/onal/CUItUr &dUcationa//CU/tUr
alFy21 a/Fy22
Membership by Age
■ Fiscal Year 2021
256
■ Fiscal Year 2022
—1223
- 1S3
153
92
68
594
45 43 jcj
17
3 2 4 0
Res Non Res Non Res Non Res Non
65-74 75-84 85-94 95-105
FY21Q2 Net Promoter Score:
a
Programs
Social ,c Z, Social py"?
1200
1000
Most well attended programs:
SWC Valentines Luncheon, Attendees: 107
800
Most well attended fitness program:
Chair Yoga (Monday), 17 Attendees
Gentle Yoga (Wednesday), 17 Attendees 600
Comments from our members:
"Very educational. It widened my horizon to understand more about the
facts I learned." 400
"Great team members putting this together for us. They are the best!
Thank you!"
"Well done."
200
10.
2189
Fitness/ Fitness/
we//Hess FyZ1 fie//Hess FyZ?
1028
FY21 Q2 FY22Q2
Total Visits ■ Unique Visits
Item 5A- Tnique visits captures individual visitors to the Senior Center
Senior Advisory Commission Attendance Report
2022
Individual
Aver- •
Place
Name
1/11122
2/8/22
3/8/22
4/12/22
5/10/22
6/14/22
7/12/22
8/9/22
9/13/22
10/11/22
11/8/22
12/13/22
Attendance
Hrs To
Monthly
Rate
Date
Attendance
Alford
Kathryn Orler
Esther Spickler
Greta Schumacher
Bernadette
MacDermott
MeetingMaryLee
. . Rate
._substitutions)
Total Hours
In attendance
x
Not present; no substitute
V
Substitute in attendance
•
Vacant position
Meeting Canceled
No quorum;Meeting Canceled
Change in Representative