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Item 4B - Memo
CITY OF © SOUTH LAKE MEMORANDUM September 5, 2023 To: Shana Yelverton, City Manager From: Sharen Jackson, Chief Financial Officer Subject: Item 413: Approve the purchase of software, hardware, and support services from Tyler Technologies in an amount not to exceed $90,000. Action Requested: Approve the purchase of software, hardware, and support services from Tyler Technologies in an amount not to exceed $90,000. Background Information: The City currently utilizes four (4) main Tyler Technologies products for Customer Service, Court, Building Services, Finance, Human Resources, Public Works, and citation writing within the Police Department. Several enhancements, additional integrations, and hardware were approved through the budget process to increase efficiencies. • Incode Court Suite/Brazos E-Citations are integrated products that allow the Police Department to electronically file their citations with the Municipal Court. An additional 'instance' of Brazos was approved to be integrated with the Incode Court Suite, allowing Code Enforcement to have the same functionality. This will increase their productivity and allow them to move away from paper citations. • The citation writer's hardware that the Police Department utilizes to issue E-citations has a five-year warranty and therefore every year that hardware is replaced to keep their technology up to date and within the warranty timeframes. • Tyler Notify which is integrated within Munis allows staff to send text/phone call/email notifications to customers with Water Utility accounts. • An enhanced service agreement with Technologies allows staff quicker response times with the software vendor so that we can minimize downtimes and resolve issues promptly. Page 2 of 2 Financial Considerations: The FY23 budget approved up to $90,000 for these services and enhancements, both in the General Fund as well as the Court Technology Fund. Strategic Link: This agenda item is linked to the Southlake Strategy Map through the following objectives: • 131: Achieving strong outcomes through continual evaluation and pursuit of better practices that improve core operations. • 132: Collaborating with select partners to implement service solutions. Citizen Input/ Board Review: Legal Review: None required None required Alternatives: The alternative to approving is to pay for future updates and issues as they arise causing a delay in resolution and potentially impacting availability for staff and customers. Supporting Documents: Supporting documents include the following items: ■ Quotes for all enhancements, services, and hardware. Staff Recommendation: Staff recommends approval of the Tyler Technologies purchases in an amount not to exceed $90,000. 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