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Location: Southlake Town Hall
1400 Main Street
Southlake, Texas
Time: 6:00 p.m.
Agenda:
1. Call to Order
2. Consent
A. Approval of the Library Board minutes from the October 23, 2024 meeting
3. Consider
A. Discuss and approve meeting dates for 2025
A. Library Manager's Report
B. Discovering EBSCO
5. Librarian's Report
6. Library Foundation of Southlake Update
7. New Business
8. Public Forum
(This is the public's opportunity to address the Board about non -agenda items. During this
proceeding, the Board will not discuss, consider or take action on any item presented. We
respectfully ask that anyone stepping forward to speak during Public Forum to please limit remarks
to three minutes or lessJ
9. Adjournment
A quorum of the City Council or any board, commission, or commitee may be present at this
meeting.
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I hereby certify that the above agenda was posted on the official bulletin boards at Town
Hall, 1400 Main Street, Southlake, Texas, on Friday, December 6, 2024, by 6:00 p.m.
want to Chapter 51 of the Texas Government Code.
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CITY OF
. SOUTHLAKE
SOUTHLAKE LIBRARY BOARD MEETING: December 11, 2024
LOCATION: 1400 Main St., Southlake, Texas
Southlake Town Hall
TIME: 6:00 P.M.
SOUTHLAKE LIBRARY BOARD PRESENT: Will Doby, Lori Burr, Cicely Nelson, Lauren
Green, and Janet Theaker.
SOUTHLAKE LIBRARY BOARD ABSENT: David Treichler.
STAFF PRESENT: Cynthia Pfledderer, Deputy Director of Library Services, and Jennifer
Tucker, Library Manager.
OTHERS PRESENT: None.
1. CALL TO ORDER
Will Doby called the meeting to order at 6:01 p.m.
2. CONSENT
A. APPROVE MINUTES FROM THE REGULAR SOUTHLAKE LIBRARY
BOARD MEETING HELD October 23, 2024
APPROVED
A motion was made to approve the minutes from the October 23, 2024, Southlake
Library Board meeting.
Motion:
Burr
Second:
Doby
Ayes:
Nelson, Green, and Theaker
Nays:
None
Abstain:
None
Vote:
5-0
Motion Carried.
City of Southlake Values:
Integrity ♦ Innovation ♦ Accountability ♦ Commitment to Excellence ♦ Teamwork
Minutes of the December 11, 2024, Southlake Library Board Meeting
Page 2 of 4
3. CONSIDER
A. Discuss and approve meeting dates for 2025
The Southlake Library Board discussed meeting dates and how best to manage
the frequency of them for the coming year. It was agreed to meet on the fourth
Wednesday of the month, at 6:30pm, and to return to holding the meetings at the
Parkwood Training Center. The meeting dates are as follows: January 22nd
February 26ffi, March 26'n, April 23rd, May 28tn, August 27'n, and September 24in
City Librarian Pfledderer did inform the Board that it is ok to amend meeting
dates throughout the year to best fit the scheduling needs of the Board where
necessary.
4. DISCUSSION
A. Library Managers Report
Library Manager Jennifer Tucker presented to the Library Board how the library
approaches team development. She presented to the Board the strategy map
that the administration team uses to see how resources should be and are
allocated. The four objectives based on that map are: serve our customers,
provide financial stewardship with library funding, manage the business, and
promote learning and growth. To meet the final objective, staff are given training
hours throughout the year, usually including one hour per week to develop their
skills and training in customer service and best practices. This year, the focus
has been more on the customer experience and developing the staffs emotional
intelligence. There has also been an emphasis on customer de-escalation, to
prepare staff for tough situations with customers, so that they have the tools they
need to best respond. The staff are also regularly given customer scenario
training, to think through how to use their training in real -world situations. The
administrative team has also been working on professional development for
library staff. As an MLS (Master of Library Science/Studies) heavy staff, the
administrative team is looking to plan not only for Southlake Library's future, but
for each staff members professional future as well, and to help develop a plan for
a positive legacy of strong leadership. They do this by creating and developing
individual development plans for each team member, to invest in the team as a
whole and individually. The Board complimented Pfledderer and Tucker for
creating such a healthy and communicative team environment and shared that
the team building efforts are evident during customer interactions.
City of Southlake Values:
Integrity ♦ Innovation ♦ Accountability ♦ Commitment to Excellence ♦ Teamwork
Minutes of the December 11, 2024, Southlake Library Board Meeting
Page 3 of 4
B. Discovering EBSCO
After losing EBSCO when it was dropped by the State Library for TexShare, City
Librarian Pfledderer negotiated to add EBSCO back as a database vendor for the
library, which includes seven databases total for library customers. Each
database is geared toward different subject categories and can be accessed
from home using a library card. Then, City Librarian presented real -world
demonstrations of how to navigate and utilize each, with examples of how they
will be of use to customers. Along with this new database system, the library is
also undertaking a website and catalog overhaul with Aspen Discovery. This will
allow users to search for all library resources in one place. Board members
asked that the terminology used on the website to be updated to be clearer of
what these new services are, and to not rely on 'library lingo.' Board members
also asked whether direct linking to eBooks and eAudio from the website will
drive up demand for a resource that has a limited budget. Pfledderer let the
Board know that library administration will look at the data in the coming year to
see if can be used to request more budget towards e-resources from the City.
She then explained the differences between cloudLibrary and Libby, and how the
library is able to cultivate those collections. There is no direct control of the
collections in the Libby App, as the access is owned by the North Texas Library
on the Go consortium, and they control the content. Whereas in cloudLibrary, the
staff can directly purchase titles for the users, and they are the able to access the
content from the other participating libraries in the cloudLibrary consortium.
5. LIBRARIAN'S REPORT
City Librarian Pfledderer presented to the Board the statistics for the month of
October. This included answering a Board question regarding how materials
original checkouts compare to renewals for checked out materials. Print
circulation came out flat compared to October of last year at 28,239. A total of
7,600 of those were original checkouts, while two thousand were read in the
library, and the remaining 18,200 were renewals. Digital circulation is 8% from
last year, and overall, circulation is up 2% for the fiscal year so far. World Book
had a strong month and accounted for the majority of the 'other digital usage'.
New library cards were up more than 21 %. Library traffic was up slightly, but
digital traffic to the e-resources trended down. The cloudLibrary and Libby were
both up in usage, but Bookflix and Newstand were down. Library computer use
and study rooms were in high demand for the month, but that is expected during
this time of year with schools holding finals. Programming for adults and youth
were down a bit, but story time continues to show great turnout, and numbers
City of Southlake Values:
Integrity ♦ Innovation ♦ Accountability ♦ Commitment to Excellence ♦ Teamwork
Minutes of the December 11, 2024, Southlake Library Board Meeting
Page 4 of 4
were up 25% for the month. There was high demand for interlibrary loan
services, and the librarians have looked at that data to see trends and determine
whether it is more cost-effective to go ahead and buy trending titles.
6. LIBRARY FOUNDATION OF SOUTHLAKE UPDATE
Board member Burr, discussed Book Blizzard Bingo, which is the second annual
winter reading program. It is December 2nd through January 8th. The program is
based for kindergarten through eighth grade, and is in bingo card format, and
encourages kids to read a wide variety of things. Toy Maven and 1956 Pizza
have been great in providing gift cards and prizes for the program.
7. NEW BUSINESS
Andrew Burnett will visit at the next meeting to discuss library marketing. Cicely
Nelson would like to learn more about the Library Foundation and how it works,
as well as any added information about a new library building. City Librarian
Pfledderer has no new information on it, only that they were told to get more
design options for the property at Parkwood, where the City owns about twelve
acres. That seems to be the property they're most interested in. She let them
know that City Council are the ones that make decisions.
8. PUBLIC FORUM
The public forum was opened at 7:24 p.m., and being no public present, it was
closed at 7:24 p.m.
9. ADJOURNMENT
The next meeting is scheduled for January 22nd, 2024, at 6:30 p.m. at the
Parkwood Training Center.
The meeting was adjourned at 7:25 p.m.
Motion:
Burr
Second:
Green
Ayes:
Doby, Nelson, Theaker
Nays:
None
Abstain:
None
Vote:
5-0
Wil Doby, Chair Cy6khia Pfledderer, City Librarian
City of Southlake Values:
Integrity 4 Innovation ♦ Accountability ♦ Commitment to Excellence ♦ Teamwork