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WS 3 - 2023 Trash and Recycling Survey Report2023 TRASH AND RECYCLING SURVEY RESULTS CITY OF SOUTHLAKE DEPARTMENT OF PUBLIC WORKS �1 fIL OMAN" - TABLE OF CONTENTS 2 Introduction 2 Intro 2 Overview of Methodology 3 Survey Questions 4 Results 2 INTRODUCTION 2023 TRASH AND RECYCLING SURVEY BACKGROUND Data for the 2023 Trash and Recycling Survey was collected through an on-line survey developed by City staff. The survey was open between March 10, 2023 to March 30, 2023, a total of 20-days. The City publicized the survey using social media and on MySouthlakeNews.com. Residents were also encouraged to participate via email campaigns contacting all active residential utility accounts, the City’s weekly e-blast, and using the Alert Southlake system. OVERVIEW OF METHODOLOGY The margin of error is a measure of the accuracy of the results of a survey. The wider the margin of error, the less accurate the results. Correspondingly, the narrower the margin of error, the more accurate the results. In this particular study, with a sample size of 1,769 completed surveys, the margin of error is +/- 2.8% at the 95% confidence level. This means that if the same study were conducted 100 times, we could expect that in 95 of those studies a percentage observed in the sample data would be within 2.8% of the true percentage in the population of Southlake residents. 450 1,769 RESPONSES NEEDED RESPONSES RECEIVED 3 INTRODUCTION 2023 TRASH AND RECYCLING SURVEY SURVEY QUESTIONS 1. Are you currently a resident of the City of Southlake? 2. Currently the City of Southlake offers curbside trash pickup service twice a week. Residents can put garbage in trash bags or in a container purchased by the resident. If the City could switch everyone to using a vendor-provided, 95-gallon reusable rolling trash cart (similar to the cart pictured), would you want to make that change? 3. Please rate your level of importance with the following features of your current trash and recycling service: Annual 12 cubic yard unbundled brush collection Annual household hazardous waste drop-off event Bulk collection of 4 cubic yards per week Fort Worth Environmental Collection Center drop-off Leaf recycling collection Once per week recycling collection Twice per week trash collection Using my own trash container Using the vendor-provided recycling cart 4. Please rate your level of satisfaction with the following features of your current trash and recycling service: Annual 12 cubic yard unbundled brush collection Annual household hazardous waste drop-off event Bulk collection of 4 cubic yards per week Fort Worth Environmental Collection Center drop-off Leaf recycling collection Once per week recycling collection Twice per week trash collection Using my own trash container Using the vendor-provided recycling cart 5. Please tell us anything additional about your satisfaction or dissatisfaction with the services currently offered. 6. Any other comments or suggestions about your trash or recycling service, including what you would change, if anything? 4 RESULTS 2023 TRASH AND RECYCLING SURVEY 1. Are you currently A resident of the city of southlAke? YES 99% NO 1% YES 99% NO 1% Note: RespoNdeNts that iNdicated they weRe Not ResideNts weRe Not peRmitted to complete the RemaiNdeR of the suRvey 5 RESULTS 2023 TRASH AND RECYCLING SURVEY 2. currently the city of southlAke offers curbside trAsh pickup service twice A week. residents cAn put gArbAge in trAsh bAgs or in A contAiner purchAsed by the resident. if the city could switch everyone to using A vendor- provided, 95-gAllon reusAble rolling trAsh cArt (similAr to the cArt pictured), would you wAnt to mAke thAt chAnge? DEFINITELY YES 29% PROBABLY YES 21% MAYBE 11% PROBABLY NO 12% DEFINITELY NO 14% I HAVE NO PREFERENCE 11% NOT SURE 2% 6 RESULTS 2023 TRASH AND RECYCLING SURVEY 3. pleAse rAte your level of importAnce with the following feAtures of your current trAsh And recycling service: 46% 47% 46% 33% 38% 66% 58% 14% 36% 33% 30% 34% 27% 29% 24% 26% 12% 24% 13% 13% 14% 22% 21% 6% 10% 47% 29% 2% 3% 2% 4% 4% 1% 4% 13% 4% 1% 1% 1% 3% 2% 1% 2% 13% 4% 5% 5% 3% 11% 7% 2% 1% 1% 3% ANNUAL 12 CUBIC YARD UNBUNDLED BRUSH COLLECTION ANNUAL HOUSEHOLD HAZARDOUS WASTE DROP-OFF EVENT BULK COLLECTION OF 4 CUBIC YARDS PER WEEK FORT WORTH ENVIRONMENTAL COLLECTION CENTER DROP-OFF LEAF RECYCLING COLLECTION ONCE PER WEEK RECYCLING COLLECTION TWICE PER WEEK TRASH COLLECTION USING MY OWN TRASH CONTAINER USING THE VENDOR-PROVIDED RECYCLING CART VERY IMPORTANT IMPORTANT NEITHER IMPORTANT NOR UNIMPORTANT UNIMPORTANT VERY UNIMPORTANT DO NOT USE THIS SERVICE 7 RESULTS 2023 TRASH AND RECYCLING SURVEY 4. pleAse rAte your level of sAtisfAction with the following feAtures of your current trAsh And recycling service: 46% 39% 50% 30% 41% 73% 79% 32% 52% 29% 26% 29% 24% 26% 19% 17% 25% 21% 15% 19% 14% 25% 19% 4% 3% 36% 19% 1% 3% 0% 2% 1% 2% 1% 3% 1% 1% 2% 0% 1% 1% 0% 0% 2% 1% 9% 11% 7% 18% 12% 3% 1% 2% 6% ANNUAL 12 CUBIC YARD UNBUNDLED BRUSH COLLECTION ANNUAL HOUSEHOLD HAZARDOUS WASTE DROP-OFF EVENT BULK COLLECTION OF 4 CUBIC YARDS PER WEEK FORT WORTH ENVIRONMENTAL COLLECTION CENTER DROP-OFF LEAF RECYCLING COLLECTION ONCE PER WEEK RECYCLING COLLECTION TWICE PER WEEK TRASH COLLECTION USING MY OWN TRASH CONTAINER USING THE VENDOR-PROVIDED RECYCLING CART VERY SATISFIED SATISFIED NEITHER SATISFIED NOR DISSATISFIED DISSATISFIED VERY DISSATISFIED DO NOT UTILIZE SERVICE 8 RESULTS 2023 TRASH AND RECYCLING SURVEY FORT WORTH ENVIRONMENTAL PLACE WAS HARD TO GET TO THE LAST TIME I NEEDED TO USE IT. AFTER EMPTYING MY TRASH CANS THE ARE THROWN BACK DOWN AND WHEELS GET BROKEN. THEY ALSO PLACE EMPTY TRASH CANS IN THE MIDDLE OF MY DRIVEWAY AND I HAVE TO PARK IN THE MIDDLE OF A BUSY STREET AND GET OUT TO MOVE THEM SO I CAN PULL INTO MY DRIVEWAY. OUR RECYCLING BIN IS VERY DAMAGED FROM THE TRUCKS LIFTING IT. IS HAS LOTS OF CUTS AND HOLES. WE SHOULDN’T HAVE TO PAY EXTRA TO GET IT REPLACE EVERY FEW YEARS. IF WE HAD TO USE THEIR CONTAINER THEY WOULD NOT PICK UP ADDITION BAGS OF GARBAGE IF NEEDED. WOULD 9TH BE ABLE TO PICK UP WHAT FIR IN THEIR CONTAINER. SOMETIME I WOULD NEED MORE AND COULD NOT DO IT. JUST ANOTHER CONTAINER TO HAVE TO CLEAN. I WOULD LIKE A SENIOR DISCOUNT. WE DO NOT HAVE VERY MUCH TRASH OR RECYCLING. OUR COLLECTORS ARE HARD WORKING AND CONSISTENT VERY GOOD AND RELIABLE SERVICE THAT IS APPRECIATED. IS IT A GOOD IDEA TO USE THE PAPER BAGS FROM LOWES/HOME DEPOT FOR LEAVES? WOULD THIS HELP RATHER THAN USING PLASTIC BAGS? I HAVE BEEN VERY SATISFIED WITH THE LEVEL AND QUALITY OF THE SERVICE PROVIDED BY REPUBLIC. TRASH AND RECYCLE PICKUP SEEMS TO BE GETTING VERY LATE IN THE AFTERNOON AS COMPARED TO PAST 9 YRS THE RECYCLING TRUCK SQUEEZED OUR RECYCLING CONTAINER TOO HARD AND CRACKED IT. WE DONT KNOW HOW TO DISPOSE OF IT AND OBTAIN A NEW ONE. DO WE RECYCLE THE RECYCLING CONTAINERS? WE DO NEED TRASH COLLECTION TWICE A WEEK. IT IS WAY TOO MUCH. PLEASE GET RID OF IT AND MAKE IT ONLY ONE WEEK AND SAVE US SOME MONEY. WE ARE VERY PLEASED WITH THE SERVICE WE’VE RECEIVED OVER THE YEARS. THE GENTLEMEN ARE ALWAYS FRIENDLY AND DO A GREAT JOB! PLEASE CONSIDER EXTENDING LEAF PICK UP BEYOND MID-JANUARY. WITH THE HOLIDAYS IT’S TOUGH TO GET ALL THE LEAVES PICKED UP THAT QUICKLY. IT GREAT THAT THE CITY LETS US KNOW WHEN SERVICE IS DISRUPTED I AM CONCERNED BECAUSE I WAS TOLD BY REPUBLIC THAT LEAF COLLECTION IS NOT RECYCLED, BUT IS BILLED AS RECYCLING. ALSO, LEAF PICKUP DID NOT ALWAYS OCCUR ON PRESCRIBED DAYS AT MY HOUSE. THE CURRENT VENDOR DOES A VERY GOOD JOB. I AM VERY SATISFIED WITH OUR TRASH COLLECTORS. THEY ARE DEPENDABLE AND PICK UP ALL THAT IS AT MY CURB. ACCOUNTS SHOULD BE CREDITED FOR MISSED COLLECTIONS LIKE DURING THE BAD WEATHER. I’D APPRECIATE A REPORT FROM THE VENDOR ABOUT WHERE THE COLLECTED RECYCLING MATERIALS ACTUALLY GO. MY SENSE IS THAT A SINGLE STREAM COLLECTION SERVICE RESULTS IN A LOT OF CONTAMINATED MATERIAL THAT ULTIMATELY ENDS UP IN THE LANDFILL. HOW EFFECTIVE AT MAXIMIZING ACTUAL RECYCLING IS THE CURRENT PROGRAM? INSTEAD OF RATES GOING UP WHY NOT CONSIDER GOING TO ONCE A WEEK COLLECTION. VENDOR PROVIDED TRASH CARTS ARE TO LARGE. UNABLE TO KEEP THEM IN GARAGE. I’D PREFER RECYCLING TO BE PICKED UP TWICE A WEEK ALONG WITH THE TRASH 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 9 RESULTS 2023 TRASH AND RECYCLING SURVEY UNBUNDLED BILL COLLECTION IS ALWAYS AND ISSUE. IT TAKES MULTIPLE CALLS USUALLY TO GET THE PROVIDER TO PICK UP AND SOMETIMES THEY TRY AND CHARGE FOR THE COVERED SERVICE. I’M FINE USING A PROVIDED CONTAINER AS LONG AS THEY WILL PICK UP ANY ADDITIONAL TRASH BESIDE OR WITH THE CONTAINER. I LIKE BEING ABLE TO PUT A BAG OUT RATHER THAN A LARGE BIN WHEN WE DON’T HAVE A LOT OF TRASH. LOVE OUR FRIENDLY COLLECTORS- WE ALWAYS WAVE :-) LEAF AND OTHER PLANT MATERIAL RECYCLING IS VERY IMPORTANT TO US IT HAPPENS TO ME TWICE THEY DID NOT PICK UP MY TRUSH. GREAT SERVICE SO FAR I LIVED IN SEVERAL CITIES ALL OVER THE MIDWEST IN THE LAST 25 YEARS. SOUTHLAKE HAS THE MOST CONVENIENT USER-FRIENDLY TRASH SERVICE I’VE EVER EXPERIENCED. COLLECTION FREQUENCY, FLEXIBILITY IN ITEMS RETRIEVED AND REPUBLIC EMPLOYEE FRIENDLINESS ARE UNRIVALED. THANK YOU FOR MAKING OUR PROCESS SO EASY AND PLEASE KEEP UP THE GOOD WORK. THE TRASH CREW IS ALWAYS FRIENDLY. WE APPRECIATE THEM SO MUCH! I AM COMPLETELY SATISFIED WITH THE CURRENT TRASH AND RECYCLING SERVICES. WHAT I WOULD RECOMMEND IS THAT RESIDENTS NOT USE THEIR OWN TRASH CANS BUT USE TRASH BAGS TO TO PUT OUT THEIR GARBAGE ON TRASH DAYS. I FEEL SORRY FOR THE TRASH MEN THAT HAVE TO PICK UP THE GARBAGE CANS (WITH BAGS IN THEM) AS I’M SURE THEY ARE VERY HEAVY. HAZARDOUS WASTE COLLECTION NEEDS TO BE MORE OFTEN LIKE HAVING MY OWN TRASH BAGS AT CURB NOT A BIN. THEN THERE’S NOT A BIN TO REMOVE FROM THE CURB; ESPECIALLY WHEN OUT ALL DAY. I HAVE NO EXTRA SPACE FOR MORE LARGE OVERSIZE BINS. CURRENT SERVICE RUNS VERY WELL. PLEASE DON’T CHANGE A THING. I LOVE THOSE GUYS. THEY DO A GREAT JOB IN THE LAST 6 MONTHS CURBSIDE COLLECTION AT OUR ADDRESS HAS BEEN MISSED REQUIRING CALLS /EMAILS TO THE CITY. LEAF PICK UP SCHEDULES IN THE FALL WERE NIT MET REQUIRING CALLS TO THE CITY. LIKE THAT WE CAN PUT BULKY ITEMS OUT FOR PICK UP CRUD CRUISER EVENT HAS NOT BEEN OFFERED FOR THE LAST FEW YEARS OR NOT COMMUNICATED WELL AND IS GREATLY MISSED. I HAVE A PILE IN THE GARAGE COLLECTED THOUGH OUT THE YEAR AND IT’S BEEN SITTING THERE WITH NO ANNOUNCEMENT OF A CRUD CRUISER DROP OFF YET THIS YEAR. I LIKED TO USE THE SHREDDER SERVICE ALSO THAT THE DPS HAD BRIEFLY. WOULD LIKE TWO EVENTS FOR HAZARDOUS MATERIALS. I WAS NOT AVAILABLE ON THAT SATURDAY. FORTH WORTH LOCATION IS FAR. WISH THE CITY OF SOUTHLAKE HAVE A LOCATION TO DROP ODD HAZARDOUS MATERIALS (MEDICATIONS, PAINT, BULBS, BATTERIES) THE REOUBLIC PERSONEL ARE ALWAYS PLEASANT. THEY WORK HARD AT A TASK WE TAKE FOR GRANTED. NO REMOVAL OF TRASH BY. CITY LEADERS LIKE HUFFMAN AND MCCASKILL THAT CONTAINS TOXIC DANGEROUS LIES THAT INSPIRED THE INSURRECTION. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 10 RESULTS 2023 TRASH AND RECYCLING SURVEY IT WOULD BE NICE TO HAVE THE SAME CART OF TRASH IF THE COST IS NOT TOO EXPENSIVE. I THINK THAT WAS IS MOST IMPORTANT IS TO INCREASE RECYCLE COLLECTION AS MOST PEOPLE IS TRASHING CARDBOARD; ALSO, WE NEED TO REINFORCE: WHAT IS RECYCLE? LEAF RECYCLING MORE OFTEN AS MOST OF THE LEAVES GO TO THE TRASH, PEOPLE DO NOT WANT TO WAIT TO TAKE AWAY THE LEAVES AND THEY PUT IT TOGETHER WITH TRASH. FINALLY, WE NEED MORE OFTEN ENVIRONMENTAL COLLECTION OR HAZARDOUS WASTE DROP-OFF. MAYBE EVERY TWO MONTHS, PLACE CONTAINER NOT IN ROADWAY I AM VERY SATISFIED WITH THE CURRENTLY OFFERED SERVICERS TRASH PICKUP IS COLLECTED MUCH TOO LATE IN THE DAY. VERY DISSATISFIED WITH THE CRUD CRUISER - WE WERE THERE AT THE STATED START TIME ONE YEAR, AND EVERYTHING WAS FULL. OBVIOUSLY, PEOPLE HAD BEEN ALLOWED TO START PRIOR TO THE STATED START TIME. WOULD PREFER THE CRUD CRUISER BE AVAILABLE 2-3 TIMES PER YEAR. 1. HAZARDOUS COLLECTION SHOULD BE DONE TWICE A YEAR. 2. SOMETIMES TRASH COLLECTION FOLKS DO NOT COMPLETELY EMPTY THE BIN THE ANNUAL RECYCLING EVENT IS NOT OFTEN ENOUGH. THE TRAILER FILLS UP QUICKLY AND SO THE SERVICE IS ONLY AVAILABLE TO THOSE WHO ARRIVE EARLY. LEAF RECYCLING IS TOO EARLY IN THE SEASON. OUR RED OAKS DON’T DROP LEAVES UNTIL FEBRUARY . LIVE OAKS IN MARCH. THE COLLECTION TEAM HAS BEEN INCREDIBLE - THEY ALWAYS DO A GREAT JOB ON PICKUP (GETTING LITTLE PIECES OF BRUSH, TAKE PRETTY GOOD CARE OF CONTAINERS, ARE FRIENDLY AND HELPFUL. THERE HAVE BEEN OCCASIONS IN WHICH THE TRASH HANDLERS HAVE DISCARDED MY TRASH CAN CARELESSLY ENOUGH TO CRACK THE CAN. IT WOULD BE NICE IF THEY’D SET THE CANS UPRIGHT OR UPSIDE DOWN INSTEAD OF TOSSING THEM IN A GENERAL DIRECTION. WE LIKE THAT TRASH IS PICKED UP TWICE PER WEEK AND EVEN BULKY ITEMS CAN BE PUT OUT EVERY TIME. WE WISH RECYCLING PICK UP WASN’T LIMITED TO THE PROVIDED CART, BUT MORE COULD BE PLACED ON THE CURB. SOME LARGE CARDBOARD BOXES END UP IN LANDFILLS BECAUSE OF IT. WE LIKE THE LEAF PICKUP, HOWEVER LAST FALL IT SEEMED THEY WEREN’T COMING OUT AS PLANNED AND LEAF’S WERE PICKED UP WITH REGULAR TRASH. THE TRASH CANS ARE OFTEN HANDLED VERY ROUGHLY AND THROWN BACK ON THE CURB. IF YOU DON’T HAVE HEAVY ONES, THEY ROLL AROUND AND LIDS NEED TO BE PICKED UP ACROSS THE YARD. WE WOULD ALSO LIKE IF THERE WAS A COMPOSTING SERVICE OFFERED FOR FOOD SCRAPS. RESIDENTIAL SERVICE IS EXCELLENT. COMMERCIAL SERVICE OFTEN MISSES PICKUPS REQUIRING PHONE CALLS AND RESCHEDULES. I AM VERY SATISFIED. WE LOVE THAT WE HAVE THE SAME DRIVERS ALL THE TIME AND TIP THEM PERIODICALLY FOR DOING SUCH A GOOD JOB. IT WOULD BE NICE TO HAVE THE DROP OFF EVENTS MORE OFTEN BECAUSE IT FEELS LIKE IT FILLS UP REALLY QUICKLY. COMPLETELY SATISFIED WITH OUR CURRENT SERVICE. THEY ARE AWESOME! THEY USUALLY LEAVE TRASH CANS IN THE STREET, THEY DON’T PLACE TRASH CAN’T BACK IN ITS PLACE NEATLY. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 11 RESULTS 2023 TRASH AND RECYCLING SURVEY VERY PLEASED WITH CURRENT SERVICE, GREAT JOB AND CONSIDERATE! THANK YOU. LEAF PICKUP SCHEDULE SHOULD BE LATER OR IN THE SPRING AFTER ALL TREES HAVE SHED THEIR LEAVES. TO SAVE CITY MONEY, HAVE RESIDENTS CALL FOR LEAVES PICK UP ON LEAF PICK UP DAYS SO TRUCKS AREN’T TRAVELING ENTIRE ROUTES TO SEE WHO PUT THEIR LEAVES OUT FOR PICKUP. SAVES TIME,SAVES FUEL. SO FAR SO GOOD. THERE IS NO NEED FOR GARBAGE PICK-UP 2X/WEEK. ONCE IS SUFFICIENT. DROP THE 2ND PICK-UP AND LOWER OUR FEE. MOST PEOPLE DO NOT PUT THEIR TRASH OUT TWICE A WEEK, NEAR US. GREAT SERVICE WE GET GREAT SERVICE FROM OUR CURRENT TRASH COLLECTOR, THEIR GUYS GO ABOVE AND BEYOND TO DO A THOROUGH PICK UP! DON’T CHANGE, IF IT’S NOT BROKEN, DON’T FIX IT! MY WEEKLY TRASH FITS IN A GROCERY SACK GENERALLY SO A LARGE CONTAINER IS A WASTE FOR ME AND WOULD TAKE A LOT OF SPACE IN MY GARAGE. WHILE I DON’T MIND USING MY OWN TRASH BIN, I DO MIND WHEN THE COLLECTORS KEEP DAMAGING IT AND I HAVE TO BUY A NEW ONE EVERY COUPLE OF YEARS BOTH THE TRASH AND RECYCLING SERVICE CURRENTLY PROVIDED IS RELIABLE AND HIGH QUALITY. THE QUESTION ABOUT THE PROVIDED RECEPTACLE DID NOT HAVE ENOUGH INFORMATION. WOULD THAT MEAN NO YARD WASTE OR ADDITIONAL BAGS COULD BE PUT OUT BECAUSE THE TRUCK COULD NOT AUTOMATICALLY PICK THEM UP. THAT IS KEY TO KEEPING SOUTHLAKE SO PRISTINE. I CAN WORK AROUND THE YARD AND PUT BAGS AT THE CURVE OR EVEN PROFESSIONAL LANDSCAPERS PUT OUT LAWN DEBRIS. REPUBLIC EMPLOYEES ARE VERY POLITE AND SEEM TO BE SERVICE ORIENTED. THEY REALLY WORK HARD AT WHAT THEY DO. I HAVE NO COMPLAINTS, MY TRASH IS PICKED UP WHEN SCHEDULED. THEY HAVE ALWAYS PICKED UP WHAT I PUT OUT. ONLY ONCE WAS MY CONTAINER TOO HEAVY, AND THEY LEFT ME A NOTE. THE GARBAGE MEN PICK UP EVERYTHING VERY PROMPTLY EVEN WHEN NOT BUNDLED OR BAGGED CORRECTLY; HOWEVER, LEAF RECYCLING IS HORRIBLE. THEY DON’T PICK UP WHEN THEY SAY THEY WILL, THEY FALL BEHIND, THEY ROUTINELY JUST THROW THE LEAVES INTO NORMAL GARBAGE TRUCKS. THE COMMENT IS ALWAYS “DUE TO EXTRA VOLUME WE CAN’T COMPLETE THE SCHEDULE LEAF PICKUPS”. I HAVE NEVER HAD MY LEAVES PICKED UP ON THE FIRST OR SECOND ADVERTISED LEAF COLLECTION DAY OF THE FALL FOR FIVE YEARS NOW. I’VE EXPERIENCED PROBLEMS WITH REPUBLIC NOT PICKING UP BULK TRASH AFTER BEING CALLED IN. RECYCLING MISSES OUR HOUSE ABOUT EVERY OTHER WEEK AND DON’T COME BACK IF MISSED OUR HOUSE. ARE NOT CONSISTENT WITH THEIR PICKUPS TIMES THE SERVICE WORKS WELL WITH THE CURRENT PROVIDER, WHY CHANGE IT? WHAT WILL BE THE BENEFITS? I AM GENERALLY SATISFIED WITH THE COLLECTION SERVICE. REPUBLIC HAS STRUGGLED WITH THEIR SERVICE DURING THE PAST YEAR…I IMAGINE THIS IS A STAFFING ISSUE, SIMILAR TO WHAT MANY BUSINESSES ARE EXPERIENCING. DISSATISFACTION: TRASH CONTAINERS MUST BE PURCHASED BY THE HOMEOWNER IF DAMAGED BY THE PICKUP PROCESS. TWICE PER WEEK TRASH COLLECTION IS ABSOLUTELY UNNECESSARY. THIS COST COULD BE BETTER SPENT IN SOME OTHER AREA OF SOUTHLAKE CITY MAINTENANCE. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 12 RESULTS 2023 TRASH AND RECYCLING SURVEY PLEASE MAINTAIN CURRENT PRICING. WITH EVERYTHING ELSE GOING UP EXCEPT OUR PAYCHECKS, THIS WOULD BE ONE AREA THAT IT WOULD BE WONDERFUL IF THE STAYED THE SAME. THE SERVICE IS EXCELLENT. I HAVE HAD NO ISSUES IN THE 4 YEARS LIVING HERE. ONE REASON THAT USING MY OWN CAN FOR TRASH COLLECTION IS IMPORTANT TO ME IS THAT THE AMOUNT WE THROW AWAY VARIES FROM WEEK TO WEEK. USUALLY IT IS A SMALL AMOUNT BUT SOMETIMES IT IS MORE. CURRENT SETUP LETS ME USE A SMALL CAN OF MY OWN TO PROTECT THE 1-2 BAGS FROM CRITTERS BUT ON A FEW OCCASIONS I CAN PUT OUT MORE BAGS WHEN NEEDED. USING A CITY PROVIDED CAN MEANS THAT MOST OF THE TIME I WOULD HAVE A CAN TO STORE AND HANDLE THAT IS MUCH LARGER THAN I NEED. OTHER TIMES I MIGHT BE LIMITED TO WHAT FITS IN THE CAN DEPENDING ON HOW YOU SET UP PROGRAM SO I AM NOT IN FAVOR OF A STANDARD CITY PROVIDED CAN I WOULD LIKE TO HAVE A NEARBY STATION WHERE TO TAKE HAZARDOUS BATTERIES. NOT TO HAVE TO GO TO FORT WORTH AND NOT ONCE A YEAR ( WHICH I HAVE NEVER BEEN NOTIFIED OF YET) I USUALLY HAVE MORE THAN ONE TRASHCAN BECAUSE I HAVE YARD TRIMMINGS BESIDES MY TRASH. GOOD RELIABLE TRASH AND RECYCLING SERVICE. WOULD BE GOOD IF CITY PROVIDED THE APPROPRIATE RECYCLING BAGS TO PUT INTO THE RECYCLING CAN/CART, OTHERWISE PLASTIC BAGS ARE USED WHICH AREN’T GOOD FOR THE RECYCLING SYSTEM. WOULD BE GOOD TO GET A REPORT ON HOW MUCH THE CITY RECYCLES. IT WOULD BE A REAL BENEFIT IF COMPOSTING WAS ALSO AN OPTION TO DIVERT WASTE FROM LANDFILLS. I WISH THE TRASH VENDORS WOULD USE ARMS TO DUMP THE TRASH CAND LIKE THEY DO FOR RECYCLING. IT’S A PAIN TO HAVE BAGS THEY CAN LIFT OUT. OUR PREVIOUS LOCATION HAD A YARD DEBRIS CART (UNBAGGED) RATHER THAN LEAVES AND BULK BRUSH AND THAT SEEMS EASIER TO MANAGE. THEY DO A GREAT JOB WE HAVE HAD A WONDERFUL EXPERIENCE WITH OUR CURRENT PROVIDERS. I LOVE THE GUYS THAT PICK UP THE TRASH. VERY FRIENDLY AND ACCOMMODATING! WOULD PREFER A ONCE PER WEEK PICKUP OF YARD WASTE ONLY INCLUDING UNBUNDLES LIMBS EMPLOYEES HAVE ALWAYS BEEN PROFESSIONAL AND FRIENDLY. THEY TAKE EVERYTHING I PUT OUT, WORK RAIN OR SHINE AND TREAT MY PROPERTY WITH RESPECT. I’VE BEEN VERY HAPPY WITH THE SERVICES I HAVE RECEIVED FOR THE PAST 5 YEARS IN SOUTHLAKE. THE CURRENT SERVICE IS GREAT, BUT I THINK ONCE A WEEK PICKUP IS ALL WE NEED, WOULD SAVE A LOT ON FUEL CONSUMPTION ETC, WOULD LOVE TO HAVE A VENDOR PROVIDED TRASH CAN! BEEN VERY HAPPY WITH THE SERVICE NO PROBLEMS GREAT AND APPRECIATED SERVICE! THE TRASH GUYS ARE GREAT LIKE IT THE WAY IT IS 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 13 RESULTS 2023 TRASH AND RECYCLING SURVEY THE TRASH COLLECTION HERE IN SOUTHLAKE IS PHENOMENAL. THANK YOU FOR THE OUTSTANDING SERVICE. WE REALLY APPRECIATE THE FOLKS THAT EMPTY OUR TRASH, THEY ARE NEAT AND FRIENDLY! THANK YOU VERY MUCH! THE CURRENT SERVICES ARE FINE. VERY SATIFIED LOVE THE 2 X PER WEEK TRASH, WOULD LOVE IF RECYCLE COULD ALSO BE TWICE A WEEK. THANKS! THE TEAM(S) THAT PICK-UP OUR TRASH EACH WEEK ARE TERRIFIC! VERY, VERY NICE WITH A GREAT ATTITUDE ALWAYS. WE ARE VERY SATISFIED WITH OUR TRASH AND RECYCLING COLLECTION SERVICES. THE TRASH COLLECTORS THROW THE EMPTIED CANS RANDOMLY--OFTEN BLOCKING MY DRIVEWAY. MY TRASH CANS HAVE BEEN BROKEN/CRACKED BY THIS. NEED TWICE WEEKLY RECYCLING WE’VE LIVED IN MANY LOCATIONS, AND THIS IS THE BEST TRASH AND RECYCLING SERVICE WE HAVE EVER HAD! I THINK OUR SANITATION SERVICE DOES A GREAT JOB THE TRASH AND RECYCLING TRUCK OPERATORS ARE UNFAILINGLY COURTEOUS AND PROMPT. PLEASE INCREASE THE WEEKLY BULK WASTE LIMIT. I’M VERY APPRECIATIVE OF THE TRASH AND RECYCLING COLLECTORS! DOING A GREAT JOB! I’M VERY SATISFIED WITH THE CURRENT SERVICE. THE DRIVERS AND WORKERS ARE VERY CONSIDERATE AND ACCOMMODATING. THEY PICK UP AND ARE ALWAYS POLITE. I CAN’T SAY ENOUGH GOOD THINGS ABOUT THEM AND I KNOW THEY HAVE A TOUGH JOB (ESPECIALLY IN THE TEXAS SUMMER) WE HAVE THE BEST DOMESTIC ENGINEERS WHO WORK HARD AND ARE EXCELLENT. I HOPE THEY KNOW HOW APPRECIATED THEY ARE. ONCE TRASH IS PICKED UP, COLLECTORS NEED TO PLACE CANS ON SIDE OF STREET. OFTEN THEY ARE LEFT IN THE STREET. I’M VERY HAPPY WITH THE TRASH AND RECYCLING SERVICES. MY ONLY COMPLAINT IS THAT THE TRASH COLLECTORS OFTEN LEAVE THE EMPTY TRASH CAN IN THE MIDDLE OF MY DRIVEWAY (BY THE STREET) SO I HAVE TO GET OUT OF MY CAR & MOVE IT TO GET IN/OUT OF THE DRIVEWAY. OTHER THAN THAT, NO COMPLAINTS. NO PROBLEMS PLEASED WITH THE SERVICE VERY SATISFIED WITH CURRENT SERVICES. LOVE MY TRASH COLLECTORS! SO NICE. AND THOUGHTFUL. OUR RECYCLING AND TRASH CREWS HAVE BEEN AMAZING; ON TIME, NO ISSUES AT ALL. I AM COMPLETELY SATISFIED WITH CURRENT SERVICE THE RECYCLING TRUCK ONLY PICKS UP THINGS INSIDE THE BIN… WE NEED PICK UPS @ WEEK PLEASE I LIKE IT THE WAY IT IS CURRENTLY. DON’T MIND USING A VENDOR PROVIDE TRASH CAN. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 14 RESULTS 2023 TRASH AND RECYCLING SURVEY LOVE THE WEEKLY RECYCLE PROGRAM. AND THE PROVIDED RECYCLE CAN IS LARGE ENOUGH FOR 1X/WEEK PICKUP. IF REGULAR-TRASH PICKUP PROVIDER IS RESPECTFUL WHEN RETURNING TRASHCANS TO THE SIDEWALK -- I’M FINE USING MY OWN RECEPTACLE. THIS PROVIDER IS MUCH MORE CONSIDERATE THAN OUR PREVIOUS PROVIDER WHO WOULD HURL THE CANS INTO THE STREET FROM THE BACK OF THE MOVING TRUCK. THIS CREATED A DRIVING HAZARD PLUS ONGOING REPLACEMENT COSTS FOR THE OWNER-PROVIDED CANS. SOMETIMES, SO THEY DON’T HAVE TO LIFT THE WHOLE TRASH CAN, THE CREWS SIMPLY PULL THINGS OUT OF THE TRASH BINS RATHER THAN DUMPING THEM COMPLETELY. IT’S NOT UNUSUAL TO HAVE PET WASTE, ROTTING VEGETATION, ETC., IN THE CAN, WHICH THEN REMAINS UNTIL THE NEXT TIME THE BIN IS ACTUALLY DUMPED OUT (SOMETIMES WEEKS). THAT CAUSES SMELLS, ROT, ETC. IT WOULD BE GREAT IF REPUBLIC COULD ALWAYS HAVE THE BINS LIFTED AND DUMPED SINCE THEY MAY NOT SEE EVERYTHING THAT’S INSIDE. I APPRECIATE THE CONSISTENT AND THE COMMUNICATION AROUND SCHEDULE BEING UPDATED FOR HOLIDAYS AND SNOW/ICE DELAYS VERY SATISFIED. I AM AMAZED AT HOW SOME RESIDENTS IN ESTES PARK SUBDIVISION ARE TOO LAZY TO TAKE TOYS, SMALL FURNITURE, BIKES TO A DONATION CENTER FOR OTHERS LESS FORTUNATE TO ENJOY. WOULD BE NICE TO HAVE PERHAPS ONCE OR TWICE A YEAR WHERE ON A GIVEN DAY, RESIDENTS CAN PLACE GOOD ITEMS CURBSIDE TO BE PICKED UP AND TAKEN TO A DONATION CENTER. THEY WORK VERY HARD AND ARE VERY POLITE. COLLECTION PEOPLE DO AN EXCELLENT JOB AS A DISABLED PERSON, IT IS IMPORTANT THAT THE SERVICE CONTINUES TO PICK UP BY MY GARAGE AS HAVING TO HAUL BACK AND FORTH WHEN THE TRASH IS MISSED OR FORGOTTEN IS CRITICAL. I ONLY HAD TO PAY A VENDOR TWICE TO PICK UP WHEN THE SERVICE PROVIDER FORGOT TO COME OR MISSED US THIS YEAR COMPARED TO PRIOR YEARS THIS IS MUCH BETTER THE WORKERS ARE FRIENDLY AND HARD WORKING! THEY DO A GREAT JOB! RE THE HOUSEHOLD HAZARDOUS DROP-OFF EVENT..... I’VE ONLY USED SEVERAL TIMES BECAUSE OF EITHER LONG LINES, &/OR WAITED IN LINE ONLY TO BE TOLD THEY WERE “FULL”. HOLDING THE EVENT MORE FREQUENTLY WOULD SEEM TO BE AN OVERALL IMPROVEMENT. ANNUAL HAZARDOUS DROP OFF ISN’T FREQUENT ENOUGH AND WHEN IT IS HELD MANY ITEMS ARE “AT CAPACITY” BEFORE THE EVENT CLOSES LIKING THE THE VENDOR PROVIDED CONTAINER DR TRASH WOULD DEPEND ON IF WE WOULD BE BOUND TO ONLY THAT CONTAINER EVERY WEEK, OR IF ADDITIONAL BAGS WERE PERMITTED OUTSIDE OF CONTAINER. NOT IN FAVOR OF THE OPTION WOULD ALLOW ONLY THE CONTAINER GOING FORWARD. VERY GOOD SERVICE. I’VE OFTEN WONDERED WHY WE USE OUR OWN TRASH CANS. I WOULD THINK THAT IT WOULD BE MORE UNIFORM AND SIMPLE IF EVERYONE HAD THE SAME, CITY-ISSUED CONTAINER. THE EMPLOYEES FROM BOTH THE TRASH & RECYCLING COMPANIES ARE VERY FRIENDLY AND HELPFUL. LEAF COLLECTION DATES OFTEN DON’T MATCH WITH MY COLLECTION NEEDS. NO ISSUES. I JUST WANT TO BE SURE THE RECYCLED ITEMS ARE BEING SENT TO A RECYCLING FACILITY. I WISH THEY WOULD MAKE SURE THE TRASH TOP IS CLOSED WHEN THE WEATHER IS BAD. THE MAIN ISSUE I HAVE WITH CURRENT TRASH COLLECTION IS THAT SOMETIMES THEY DON’T PICK ALL THE TRASH FROM THE CONTAINER AS IT IS A MANUAL ACTIVITY. IF WE MOVE TO AN AUTOMATED ACTIVITY WHERE THE CONTAINER IS PICKED UP AND TURNED OVER (LIKE THE RECYCLING BINS ARE DONE TODAY), THEN I WOULD 1000% AGREE WE NEED TO MOVE TO THE NEW TYPES OF BINS. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 15 RESULTS 2023 TRASH AND RECYCLING SURVEY THEY’VE BEEN GREAT. ONLY RECENTLY THE TRASH SERVICE HAS BEEN UNRELIABLE WITHOUT ANY REAL RESPONSE FROM THE CITY AS TO THE REASONING. HAD ONE OTHER ISSUE A FEW YEARS AGO. SERVICE HAS BEEN GREAT, AND I APPRECIATE THE FRIENDLY CREWS. THANK YOU. THE GUYS THAT COLLECT THE TRASH ARE TOP NOTCH. THEY DO A GREAT JOB. GOOD SERVICE FROM REPUBLIC. I AM SATISFIED. WOULD LOVE MORE HAZARDOUS WASTE EVENTS WOULD LIKE CRUD CRUISER TO BE MORE OFTEN VERY SATISFIED WITH TRASH SERVICE. IT’S NOT CLEAR FROM YOUR INITIAL QUESTION IF A VENDOR PROVIDED CONTAINER WOULD MEAN THAT BAGGED TRASH WOULD THEN NOT BE ALLOWED OUTSIDE THE VENDOR CONTAINERS. OUR HOUSEHOLD GENERALLY ONLY USES BAGGED TRASH. WE WOULD NOT WANT A CONTAINER DUE TO STORAGE SPACE LIMITATIONS. THEY’RE FINE, NEITHER FANTASTIC NOR NIGHTMARISH. DO NOT UNDERSTAND THE NEED FOR TWICE WEEKLY TRASH COLLECTION ESPECIALLY IF YOU USE CARTS?? COST AND ROAD WEAR. SOME OF THE SERVICES YOU ASKE ABOUT ARE TOTALLY UNFAMILIAR TO ME. ARE WE PAYING AND CAN WE STOP OR PAY IF YOU WANT TO USE? THEY DO A GREAT JOB AND ARE ALWAYS FRIENDLY AND COURTEOUS! 😊 I AM VERY SATISFIED WITH CURRENT SERVICE. WOULD LOVE TO SEE RECYCLING TWICE A WEEK. ALL THINGS CONSIDERED, THE SERVICE IS EXCELLENT. HOWEVER, I WOULD PREFER THAT THEY ACTUALLY DUMP MY TRASH CAN INSTEAD OF JUST PULLING OUT THE BAGS. ON OCCASION, MY KIDS THROW STUFF INTO THE BIN AND IT JUST STAYS AT THE BOTTOM. THE GUYS DO A GREAT JOB IN GENERAL. OCCASSIONALY, OUR TRASH CAN GETS LEFT IN THE STREET AND BECOMES A TRAFFIC HAZARD. VERY SELDOM MISSES THE USUAL DAYS IS NICE WOULD BE SATISFIED WITH WEEKLY TRASH PICKUP IF MONTHLY FEE WERE REDUCED. I RARELY FILL UP THE TRASH CONTAINER. I.USUALLY JUST PUT OUT A PLASTIC TRASH BAG WEEKLY. WITH RECYCLING THE AMOUNT OF TRASH IS GREATLY REDUCED. I WOULD LIKE TO PARTICIPATE IN RECYCLING AT THE VILLAGER I OWN A SMALLER TRASH CAN SO A LARGER BIN WOULD TAKE UP MORE SPACE IN THE GARAGE. IT WORKS WELL FOR MY FAMILY WITH TWICE WEEKLY SCHEDULE. I HAVE BEEN VERY PLEASED WITH EVERYTHING ABOUT THE SERVICES SOMETIMES DROP TRASH OR LEAVE LID OPEN. OVERALL, A GREAT JOB. REPUBLIC THROWS OUR TRASH CANS AND LIDS AFTER EMPTYING THEM, OFTEN FINDING THEM DOWN THE STREET. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 16 RESULTS 2023 TRASH AND RECYCLING SURVEY TRASH AND RECYCLING SERVICE HAS BEEN EXCELLENT. LIKE OUR CURRENT SET UP JUST FINE… BETTER THAN FINE. IT’S GREAT! I WOULD PREFER RESIDENTS USE A TRASH CONTAINER RATHER THAN USING BLACK PLASTIC BAGS. THEY REALLY LOOK BAD. DON’T WANT TO BE FORCED TO USE TRASH COMPANIES TRASH CANS AS DUE TO HOA RULES, THEY MUST BE STORED IN THE GARAGE OR OUT OF SITE...SO TAKES UP WAY TOO MUCH GARAGE SPACE. OUR STREET/SUBDIVISION HAS BEEN SKIPPED FOR AT LEAST ONE OF THE LEAF RECYCLE DATES FOR THE PAST SEVERAL YEARS. IT USUALLY TAKES 2-3 DAYS TO GET IT PICKED UP. SERVICE IS GREAT. SANITARY ENGINEERS ARE ALWAYS SO FRIENDLY PLEASE DON’T LIMIT TRASH / BRUSH VOLUMES TO VENDOR SUPPLIED CONTAINERS BETTER PUBLICITY OR MORE OPTIONS FOR HAZARDOUS WASTE DISPOSAL WOULD BE GOOD WOULD LIKE HAZARDOUS WASTE DROP OFF MORE OFTEN I HAVE NO COMPLAINTS ABOUT THE TRASH PICK UP SERVICE. IT WORKS GREAT. NICE TRASH WORKERS WE ALREADY OWN TWO TRASH CANS PLUS THE VENDOR-SUPPLIED RECYCLING CART. I DON’T NEED OR WANT ADDITIONAL CANS AND WOULD HATE FOR THE CITY TO SPEND MONEY ON THAT. I THINK THE RECYCLING PROGRAM IS A COMPLETE WASTE OF MONEY. WE DON’T HAVE THE DENSITY TO MAKE IT WORTHWHILE. MOST PLASTIC ISN’T RECYCLED ANYWAY. I DO LIKE THE CARDBOARD RECYCLING DROPOFF BY THE TENNIS COURTS. MAYBE YOU COULD DO SOMETHING LIKE THAT FOR GLASS & ALUMINUM AND STOP HAVING THE HUGE TRUCKS PICKING UP A HANDFUL OF STUFF AT EACH HOUSE. ONCE PER WEEK TRASH COLLECTION WOULD BE FINE THERE ARE NOT ENOUGH HAZARDOUS WASTE DROP-OFF EVENTS WE HAVE LIVED IN SOUTHLAKE FOR NEARLY 30 YEARS. REPUBLIC HAS BEEN CONSISTENTLY RELIABLE AND EFFICIENT. THEIR EMPLOYEES ARE ALWAYS FRIENDLY AND HELPFUL. THE LEAF COLLECTIONS END BEFORE THE LEAVES FALL FROM OUR TREES SO WE NEVER GET TO USE THIS SERVICE. WE NEED DATES THAT GO THRU THE ENTIRE MONTH OF DECEMBER AND NOT STOP SO EARLY. I WISH THERE WAS A LOCAL DROP OFF PLACE FOR RECYCLING. MANY TIMES WE HAVE TOO MANY BOXES OR BOTTLES FROM AN EVENT AND NEED A PLACE TO DROP THEM OFF RATHER THAN THROW AWAY. INSTEAD OF A MONTHLY 12 CUBIC YARD COLLECTION, PERHAPS LESS AND LARGER ITEMS CAN BE TAKEN. FOR EXAMPLE I HAVE A 9 X 13 RUG THAT IS TRASH. IT IS NOT ELIGIBLE FOR BULK COLLECTION BECAUSE IT IS TOO LARGE. IT WOULD BE NICE TO HAVE THE OPTION TO CALL BULK TO REMOVE LARGER ITEMS. THE PEOPLE WHO TAKE OUR TRASH AND RECYCLE ARE THE BEST EVER. LOVE THOSE GUYS. I APPRECIATE ALL OUR TRASH GUYS THAT PICK UP. THEY DO A GREAT JOB! THE ANNUAL LEAF COLLECTION SOMETIMES DOES NOT PICK UP. OVER THE LAST THREE YEARS, AT LEAST ONE OF THE SIX PICKUPS DOES NOT OCCUR. CURRENT SERVICES AND PEOPLE HAVE BEEN GREAT. RESPECTFUL OF PROPERTY. RECYCLING OF CARDBOARD BOXES THAT DON’T FIT IN CONTAINER IS NOT SUPPORTED AND WOULD BE AN IMPROVEMENT. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 17 RESULTS 2023 TRASH AND RECYCLING SURVEY I THINK REPUBLIC IS DOING A GOOD JOB. THE REPUBLIC EMPLOYEES ARE VERY NICE AND PROFESSIONAL. THE SERVICE IS AWESOME AND THE CREW THAT WORK OUR STREET ARE FRIENDLY AND VERY HELPFUL IN GETTING THE GARBAGE PICKED UP. I WOULD LIKE TO SEE SOUTHLAKE HAVE A GREEN RECYCLING PROGRAM - LAWN CLIPPING, LEAVES, ETC. SIMILAR TO THE RECYCLING PROGRAM. WE NEED TO BECOME EARTH FRIENDLY. BACK IN SACRAMENTO, BACK AROUND 2000 THEY IMPLEMENTED THE PROGRAM WITH SUCCESS. OVERALL WE ARE VERY SATISFIED WITH THE CURRENT SERVICES. THE CREWS SOMETIME BLOCK THE DRIVEWAY WITH THE EMPTIED CANS. I’VE LIVED HERE FOR 23 YEARS AND I THINK OUR TRASH PICKUP SERVICE IS OUTSTANDING!! I’VE NEVER HAD AN ISSUE AND WHEN I’VE HAD A LARGE ITEM TO PICK UP I CALL AND SCHEDULE A PICK-UP AND THEY ARE THERE ON TIME. I REALLY WANT TO COMMEND THE COMPANY ON THEIR OUTSTANDING SERVICE. WE HAVE A LARGE YARD WHICH GENERATES A LOT OF DEBRI AND I FEEL BAD FOR THE NUMBER OF BAGS I PUT OUT. AGAIN OUR TRASH SERVICE IS EXCELLENT AND WOULD LIKE YOU TO PASS THE MESSAGE ON TO THE COMPANY. COLLECTORS SEEM TO BE PRETTY FLEXIBLE ABOUT WHAT THEY WILL PICK UP, ESPECIALLY IF YOU DO NOT OPERATE AT THE EDGE OF THE RULES I THINK THAT THE PEOPLE WHO DO THE COLLECTIONS ARE VERY GOOD. THEY SEEM TO CARE ABOUT THEIR WORK AND TRY TO NOT LEAVE THINGS MESSY. OUR TRASH COLLECTIONS FOLKS PROVIDE OUTSTANDING SERVICE. THEY ARE FRIENDLY & PROFESSIONAL - AND HAVE BECOME FRIENDS. CURRENT RECYCLING AND GARBAGE/YARD WASTE PICK-UPS ARE VERY SATISFACTORY. I DO NOT WANT MY BILL TO INCREASE IF NEW TRASH CANS ISSUED BY THE CITY/VENDOR ARE PROVIDED. I AM SATISFIED IN PROVIDING MY OWN TRASH CANS/BAGS AS IS TO KEEP THE COST FROM INCREASING. I THINK REPUBLIC HAS BEEN VERY GOOD WITH THEIR SERVICE TO OUR NEIGHBORHOOD. THE ONLY PROBLEM HAS BEEN WITH LEAF COLLECTION, WHICH ON OCCASION HAS BEEN MISSED OR VERY DELAYED. THEY HAVE ALWAYS RESPONDED TO OUR CALLS WHEN WE HAD A PROBLEM. I THINK WHAT WE HAVE IS WORKING GREAT SOMETIMES WE NEED RECYCLING TO COME TWICE A WEEK BUT NOT ALL YEAR ROUND. THE COLLECTORS NEED TO DEMONSTRATE MORE CARE IN GETTING ALL THE RUBBISH OUT OF THE CANS AND BE MORE GENTLE IN PUTTING THE CANS BACK, NOT THROW THEM DOWN. REPUBLIC NEEDS TO TAKE LEAVES EVERY TRASH DAY, NOT AS REPUBLC SEE FIT. WHEN REPUBLIC DOESN’T COME DUE TO WEATHER OR TRUCK BREAK DOWNS (IT HAPPENED 3 TIMES THIS YEAR) A BILL ADJUSTMENT SHOULD BE MADE. TRASH PICKUP AS BEEN GREAT IN OUR NEIGHBORHOOD. WE ARE TO A POINT WHERE WE NEED TO PUT OUT BAGS OR GET ANOTHER TRASH CAN. I’D SUPPORT THE LARGER TRASH CAN! WOULD LIKE A MORE LOCAL ENVIRONMENT PICK UP PLACE FOR GREASE, ELECTRONICS, BATTERIES, STYROFOAM IF WE USE THE PROVIDED TRASH RECEPTACLE, CAN WE ALSO PUT OUT ADDITIONAL TRASH IN OUR OWN RECEPTACLES/BAGS? VERY SATISFIED THAT THERE IS NO LIMIT ON YARD WASTE 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 18 RESULTS 2023 TRASH AND RECYCLING SURVEY BI-WEEKLY TRASH COLLECTION HAS IMPROVED OVER THE PAST 8 MONTHS FROM BEING HIGHLY CONSISTENT TO BE MORE CONSISTENT. CHALLENGES IN THE PAST HAVE REVOLVED AROUND TOTAL DESTRUCTION OF MY TRASH BARREL IN LESS THAN 18 MONTHS AND HAD TO REPLACE, TO SLIGHTLY MORE CARE GIVEN TO MY PERSONAL PROPERTY. THERE IS STILL AN ISSUE WITH WHERE THEY THROW OR PUSH THE TRASH BARREL BACK INTO OR IN THE MIDDLE OF MY DRIVEWAY BLOCKING ENTRANCE TO MY GATED DRIVEWAY. I REALLY DON’T HAVE CONFIDENCE THAT THE SINGLE STREAM RECYCLING SYSTEM IN USE ACTUALLY RECYCLES THE MATERIALS PLACED IN THE BIN. DO NOT LET REPUBLIC CHARGE FOR THE NEW CANS BY RAISING THE RATES. THEY HAVE DESTROYED 3 OF MY TRASH CANS AND STILL HAVE NOT REIMBURSED US FOR THE DESTRUCTION OF THE 2 THIS YEAR. I PUT MY LEAVES OUT ON TIME BUT TWICE THE WERE NOT PICKED UP BY THE RECYCLERS. THE REGULAR TRASH PICKED THEM UP ON FRIDAY’S WHEN THE WEDNESDAY LEAF TRUCK DIDN’T COME. TRASH PICK UP HAS BEEN UNRELIABLE. SOMETIMES COMES EARLY MORNING, SOMETIMES LATE AFTERNOON OR NOT. REQUIREMENTS TO PICKNUP YARD CLIPPINGS ARE TOO STRICT. GRAPEVINE IS MICH EASIER THAN SOUTHLAKE. COLLECTORS WILL LEAVE YARD WASTE FOR WEEKS WE DISLIKE IT WHEN THE COLLECTORS THROW THE GARBAGE BINS AND TOPPLE THEM OVER AFYER COLLECTION TRASH THAT IS SPILLED SHOULD BE CLEANED UP BAGGING TRASH CREATES MORE TRASH. SHOULD BE ABLE TO USE A TRASH CAN THAT CAN BE LIFTED AND DUMPED WITHOUT TRASH BEING BAGGED. TRASH PICK UP PERSONNEL ARE FANTASTIC! CRUD CRUISER AND SHREDDING EVENTS ARE NOT WELL COMMUNICATED OUR TRASH SERVICE IS GREAT. THE GUYS ARE AWESOME, ALWAYS HONKING FOR KIDS OUTSIDE, FRIENDLY AND WILLING TO HELP! VERY SATISFIED WITH BOTH RECYCLING AND TRASH PICK UP. THE PEOPLE THAT WORK THE TRUCKS AND RESPECTFUL AND KIND FOR OUR HOUSEHOLD I WISH WE COULD HAVE TWICE A WEEK RECYCLING. WHEN IS THE NEXT HAZARDOUS WASTE COLLECTION? BROADEN THE LANGUAGE OF RECYCLE ITEMS/BULK ITEMS AND USE CITY PROVIDED BIG TRASH PICKUP TRASH CANS. THERE SHOULD BE A CITY REP CONTACT / LIASON TO DEAL WITH REPULIC SERVICES INSTEAD OF THE RESIDENT CALLING AND DEALING WITH A THIRD PARTY. THE GUYS THAT RUN OUR ROUTE ARE VERY FRIENDLY AND DO A FANTASTIC JOB I AM SATISFIED WITH USING MY OWN TRASH RECEPTACLE. IF THE CITY CHANGED TO A VENDOR SUPPLIED TRASH RECEPTACLE, MY FEAR IS THAT ALL OUR TRASH WOULD BE REQUIRED TO FIT INSIDE, AND NOTHING OUTSIDE IN BAGS ETC. WHICH IS WHAT HAPPENED WHEN WE SWITCHED TO A VENDOR SUPPLIED RECYCLING RECEPTACLE. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 19 RESULTS 2023 TRASH AND RECYCLING SURVEY IT IS HARD TO GET TO THE ANNUAL HAZARDOUS WASTE DROPOFF- IT’S OFTEN CROWDED AND ONLY HAPPENS ON A WEEKEND MORNING. MORE FREQUENT DROP OFF DAYS WOULD BE GOOD. IT IS DIFFICULT TO KNOW EXACTLY WHAT SHOULD BE RECYCLED. I TAKE A LOT OF RECYCLING TO RECYCLE REVOLUTION IN DALLAS AS IT IS NOT CLEAR IF REPUBLIC TAKES GLASS BOTTLES, #1 PLASTICS OTHER THAN BOTTLES, #2 PLASTICS, SHREDDED PAPER ETC. I NOTICE AS I WALK THE NEIGHBORHOOD THAT PEOPLE PUT ALL SORTS OF THINGS IN THEIR RECYCLING BINS WHICH ARE PROBABLY NOT RECYCLED. THE RECYCLING BIN I GOT FROM THE CITY/REPUBLIC SHOWS ALL SORTS OF THINGS ON THE LID THAT LIKELY CAN’T BE RECYCLED SUCH A POTS AND PANS, GLASS, ALUMINUM FOIL, PLASTIC BAGS WHICH HAS ADDED TO MY CONFUSION. I AM PLEASED WITH THE SERVICES OFFERED ABOVE. I WOULD RATHER HAVE ONCE A WEEK TRASH PICK UP THAN PAID EXTRA COLLECTORS SHOULD MAKE SURE TO GRAB LOOSE TRASH THAT FLIES AROUND WHEN THEY ARE DUMPING. I FEEL A VENDOR PROVIDED CONTAINER WITH THE TRUCK LIKE THE RECYCLING WOULD BE MORE BENEFICIAL FOR TRASH COLLECTION AS WELL. THE ANNUAL HAZARDOUS WASTE EVENT IS VERY IMPORTANT. UNFORTUNATELY IT FILLS UP TOO QUICKLY AND THE LINES ARE TOO LONG. THE GUYS WHO PICK UP OUR TRASH ARE VERY NICE. I DON’T THINK ANY CHANGES NEED TO BE MADE. WE’VE LIVED AT OUR HOME 25+ YEARS, GREAT SERVICE, NO. COMPLAINTS !! VERY SATISFIED. I CURRENTLY USE BAGS FOR MY TRASH AND MOST YARD WASTE. I WISH LEAF COLLECTION HAPPENED MORE OFTEN. I HAVE LIVE OAKS SHEEDING RIGHT NOW AND NO LEAF COLLECTION. WE HAVE VERY GOOD SERVICE, AND THE WORKERS ARE ALWAYS COURTEOUS, FRIENDLY AND RESPECTFUL OF OUR PROPERTY. GRAPEVINE HAS BULK WASTE TWICE A MONTH AND THAT WOULD BE WONDERFUL TO ADD! OUR GARBAGE PICKUP TEAM IS GREAT!!! I WISH WE HAD A RECYCLING COLLECTION TWICE A WEEK. WE HAVE SO MANY BOXES FROM SHOPPING. ONE IN A WEEK IS NOT ENOUGH. IT WOULD BE NICE TO HAVE TWICE WEEKLY RECYCLING SERVICES INSTEAD OF JUST ONCE PER WEEK WE NEED TO HAVE A PLACE LOCALLY TO TAKE USED BATTERIES SO THAT WE DO NOT CONTAMINATE. I DON’T KNOW WHERE TO TAKE THEM NOWADAYS. THE TRASH MEN ARE SO NICE AND FRIENDLY. REPUBLIC DOES A GREAT JOB THANKS TO THE HARDWORKING PEOPLE THAT PICKUP TRASH! NO ISSUES. WE KEEP OUR RECYCLE BIN IN GARAGE .ANYTHING LARGER THAN WHAT WE HAVE NOW WOULD BE AN ISSUE. THE DEPENDABILITY OF REPUBLIC IS GREAT. THE GENTLEMEN ON OUR ROUTE ARE VERY COURTEOUS AND COGNIZANT OF TRAFFIC FLOW. APPRECIATE THESE GUYS!! REGARDING THE PROPOSED VENDOR TRASH CART…OUR HOUSE IS 100 YARDS UP AN INCLINED GRAVEL SHARED ACCESS ROAD. WE DON’T USE THE RECYCLING CART DUE TO THE HASSLE OF ROLLING THE CART SUCH A DISTANCE. THE TRASH CART CONCEPT WOULD MAKE TRASH DAYS MORE DIFFICULT FOR US. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 20 RESULTS 2023 TRASH AND RECYCLING SURVEY WANT TO USE MY OWN GARBAGE CAN SATISFIED AT THE PRESENT. WE HAVE BEEN VERY PLEASED WITH OUR SERVICE FOR THE 26 YEARS WE HAVE LIVED HERE. ESPECIALLY THAT JUST ABOUT EVERYTHING WE PLACE OUT THERE IS PICKED UP. COSTS WOULD MATTER WHEN MAKING THESE DECISIONS. IF IT IS CHEAPER TO USE OUR OWN BAGS VERSUS SUPPLIED BY PROVIDER AT A HIGHER COST,I SAY USE OUR OWN BAGS VERY SATISFIED. I THINK OUR TRASH SERVICE IS EXPENSIVE AND IF THE VENDOR-PROVIDED TRASHCAN MAKES IT EVEN MORE SO, I’D BE AGAINST IT. ALSO, THE TRASH MEN OFTEN LEAVE A MESS IN THE STREET IF THERE’S LIMBS/ACORNS IN THE TRASH CANS. IF THE SERVICE IS AUTOMATED AND PRICES DON’T GO UP, THEN THE VENDOR TRASH CANS WOULD BE MORE USEFUL SINCE THEY WOULD HOPEFULLY NOT LEAVE A MESS. THE COSTS ARE GROWING OUT OF CONTROL AND ARE DISPROPORTIONATE TO THE DEVICES PROVIDED I’M OK WITH VENDOR SUPPLIED TRASH BINS IF I CAN PUT ADDITIONAL PERSONAL TRASH BINS OR BAGS OUT ALSO, ON OCCASION. OVERALL WE’VE BEEN VERY HAPPY. EMPLOYEES ON THE TRUCKS ARE HARD WORKING AND FRIENDLY SERVICE IS GREAT AS IT IS. OUR WASTE REMOVERS AND RECYCLING ARE A+. THEY DO A GREAT JOB EVERY WEEK! THE EMPLOYEES THAT I HAVE INTERACTED WITH ARE HARD WORKING AND DO A GREAT JOB. THE PERSONNEL COLLECTING TRASH ON MANY OCCASIONS THROWS THE TRASH AWAY THE CAN ON STREETS OR CURBSIDE AND THAT CAUSES TRAFFIC DISRUPTIONS. DO NOT WON’T TO PAY ANY HIGHER FEE I LIKE THE TWICE PER WEEK. I DON’T CARE FOR THE WAY RECYCLE IS CURRENTLY PERFORMED AS ANY ITEM HAS TO FIT IN THE PROVIDED CART OR THE ITEMS ARE FORCED INTO GARBAGE COLLECTION. I WISH ITEMS LEFT NEXT TO THE RECYCLING BIN (LIKE LARGE BOXES) COULD BE PICKED UP MANUALLY AND RECYCLED. INSTEAD WE HAVE TO BREAK EVERYTHING DOWN AND SAVE IT FOR THE NEXT WEEK’S RECYCLING. MANY PEOPLE DO NOT UNDERSTAND THAT BOXES LEFT OUTSIDE THE BIN DO NOT GET RECYCLED BUT GO IN THE TRASH. I WOULD HOPE THAT IF PEOPLE WERE EDUCATED ON THIS FACT, MORE WOULD MAKE THE EXTRA EFFORT TO GET THOSE BOXES INTO THEIR RECYCLING BINS. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 21 RESULTS 2023 TRASH AND RECYCLING SURVEY I SPENT $300 BUYING RECYCLE BINS. THEN THE CITY SIGNED A CONTRACT AND I COULDN’T USE THOSE BINS. I ACTUALLY RECYCLE LESS BECAUSE I DON’T HAVE ENOUGH SPACE IN THE SUPPLIED CONTAINER. I DON’T WANT THIS TO HAPPEN TO REGULAR TRASH PICK UP! HALF OF THE HOUSES ON OUR STREET ARE ON A SLOPE THAT IS STEEP. ONCE YOU FORCED US TO USE THOSE RECYCLE BINS THEY WERE SO HEAVY THAT MY WIFE ACTUALLY GOT HURT TRYING TO TAKE THE BIN DOWN THE HILL TO THE STREET. THIS IS THE PROBLEM WITH A ONE-SIZE-FITS- ALL SOLUTION. I CAN’T WAIT TO SEE THE 80 YEAR OLD NEIGHBOR ON THE OPPOSITE SIDE OF THE STREET DRAG A 96 GALLON TRASHCAN UP THE HILL TO STREET LEVEL. SHE QUIT USING THE RECYCLE BIN WHEN YOU GAVE HER THAT MONSTER THING. DO YOU PLAN TO PROVIDE MULTIPLE CONTAINERS TO RESIDENCES WITHOUT CHARGING AN ADDITIONAL FEE FOR EACH ONE OF THEM FOR PICK UP? I WOULD ONLY AGREE TO USING PROVIDED CONTAINERS IF WE ARE ALLOWED TO HAVE MULTIPLE CONTAINERS AND WE’RE NOT CHARGED ADDITIONAL FEES FOR THOSE CONTAINERS. IF NOT YOU’RE BASICALLY REDUCING OUR SERVICES ONCE AGAIN. I LOVE THE CRUD CRUISER. IT’S AN ANNUAL FAMILY EVENT. IT’S A WELL MANAGED EVENT. WE DON’T USE THE ANNUAL LEAF PICK UP. WE MULCH EVERYTHING BACK INTO THE GROUND. I DON’T THINK IN 20 YEARS OF LIVING HERE WE HAVE ACTUALLY USED THE LARGE BRUSH ANNUAL PICK UP. I LIKE THE IDEA BUT HAVE NEVER NEEDED IT. I DO LIKE TWICE WEEKLY TRASH COLLECTION. WE WENT TO THE ANNUAL HAZARDOUS WASTE DISPOSAL A FEW YEARS AGO AND WAS TURNED AWAY AS THEY WERE FULL. WE WERE UNAWARE THAT UNBUNDLED BRUSH WAS EVER AN OPTION. THAT IS SOMETHING WE HAVE NEEDED. WE THOUGHT IT ALWAYS HAD TO BE BUNDLED, WHICH IS A HUGE PAIN. NO COMMENT THIS FB SURVEY WAS A HORRIBLY UNFRIENDLY FORMAT. YOU HAVE TO SCROLL UP TO SEE CHOICES IN THE HEADER, THEN SCROLL DOWN TO SEE WHAT QUESTION YOU WERE ON. AND ALL CHOICES DON’T FIT IN THE WINDOW, SO YOU HAVE TO SCROLL LEFT TO RIGHT THEM UP & DOWN. SCROLLING UP THEN DOWN, YOU THINK YOU STOPPED ON ONE QUESTION, ONLY TO REALIZE YOUR SELECTION WAS IN THE FAR RIGHT, NOT VISIBLE IN THE WINDOW. EXHAUSTING. I WOULDN’T BE SURPRISED IF YOU DON’T GET A LOT OF RESPONSES BC IT IS A PAIN. ALSO, WE WISH YOU WOULD JUST COME OUT & SAY, “WE ARE CONSIDERING SWITCHING VENDORS & WANT YOUR FEEDBACK.” THE CREW ON MY ROUTE ARE VERY COURTEOUS, FRIENDLY AND DO A WONDERFUL JOB . I WOULD LIKE SOUTHLAKE TO HAVE A PERMANENT —LOCATED IN SOUTHLAKE, ENVIRONMENTAL COLLECTION CENTER/HAZARDOUS WASTE DROP OF STATION. THERE ARE SEVERAL IN FORT WORTH THAT MAKE IT MUCH EASIER FOR FORT WORTH RESIDENTS TO DROP OFF RECYCLABLES AND HAZARDOUS WASTE. COULD WE NOT COME UP WITH SOMETHING SIMILAR? I WOULD BE GREAT IF THERE WAS MORE THAN ONE HAZARDOUS WASTE DROP-OFF PER YEAR. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 22 RESULTS 2023 TRASH AND RECYCLING SURVEY TRASH PEOPLE ALWAYS THROW TOPS OF CONTAINERS AND LEAVE THEM ON GROUND. NOTHING TO ADD TO THE ABOVE RESPONSES THE REPUBLIC EMPLOYEES ARE ALWAYS VERY COURTEOUS. REALLY LIKE THE IDEA OF 2X TRASH COLLECTION. I WOULD LIKE TO HAVE ADDITIONAL OPPORTUNITIES FOR HAZARDOUS WASTE COLLECTION IN SOUTHLAKE, MAYBE TWICE A YEAR AT MINIMUM. I LIKE BEING ABLE TO PUT MY TRASH OUT IN GARBAGE BAGS RATHER THAN MESSING WITH TRASH BINS. SO OFTEN PEOPLE DON’T BRING THEIR BINS BACK IN IN A TIMELY MANNER, SO THEY ARE LEFT CLUTTERING THE STREET. I AM VERY SATISFIED WITH REPUBLIC’S TRASH AND RECYCLING SERVICE. THEY ALWAYS DO A GREAT JOB. WELL... I MIGHT ASK THAT THEY REPLACE THE RECYCLING BIN CLOSER TO THE CURB AFTER EMPTYING; SOME DAYS IT GETS LEFT PARTWAY IN THE STREET. BUT OVERALL, THEY DO A GREAT JOB! I WOULD LIKE TO CHANGE THE COLLECTION TIMES FROM TWICE A WEEK TO ONCE A WEEK, THIS WOULD SAVE FUEL CONSUMPTION AND WOULD BE BETTER FOR AIR QUALITY OUR LEAF COLLECTION DID NOT HAPPEN AT ALL THIS YEAR. UNFORTUNATELY, MY VALUABLE LEAVES WERE COLLECTED AND PUT IN THE LANDFILL! WHAT A WASTE!! WE LIVE AT THE VILLAGER MOBILE HOME PARK ON TW KING ROAD AND HATE THAT THERE IS NO OPPORTUNITY TO RECYCLE. THANK YOU. CURRENT SERVICE IS GOOD THE RECYCLING PICKUP/PROGRAM IS WEAK HERE. IF YOU LEAVE CARDBOARD AT THE STREET THE DRIVER DOES NOT PICK IT UP AND LEAVES IT FOR TRASH… I AM SATISFIED WITH THE SERVICE WE HAVE NOW. I DO LIKE THE TRASH PICK UP 2 TIMES A WEEK. THE CREWS THAT COME TO OUR HOUSE DO A GREAT JOB. PLEASE DON’T CHANGE THE WAY IT CURRENTLY WORKS. WOULD PREFER 2X WEEK RECYCLING AND ONCE A WEEK TRASH HOW ABOUT CURBSIDE HAZARDOUS WASTE, AS I HAD TO MISS THE LAST 3 YRS OF THE EVENT DUE TO OTHER COMMITMENT NONE SOMETIMES THEY DON’T EMPTY EVERYTHING IN THE CONTAINER. THEY’LL JUST PICK THE LARGER BAGS OUT AND LEAVE SMALLER ONES IN THE CONTAINER. NEED DOORSIDE HHW COLLECTION LIKE COLLEYVILLE WOULD BE GREAT IF RECYCLING COULD PICK UP RECYCLABLES THAT DO NOT FIT INTO RECYCLING CARTS. IE: LARGE BOXES LOVE THE TRASH AND RECYCLING CREW. THEY ARE SO FRIENDLY. ME AND MY KIDS LOVE WAVING TO THEM. THEY ALWAYS HONK AND WAVE BACK. THEY ARE SUCH HARD WORKERS, AND ARE ALWAYS IN A GREAT MOOD. ALL IS WELL I WOULD LOVE A CLOTHING RECYCLING OPTION AND MORE OPTIONS FOR RECYCLING THAT DOESN’T FIT IN THE PROVIDED CONTAINER TRASH AND RECYCLING CURRENTLY ARE WORKING OUT GREAT. THE TEAMS DO A GREAT JOB!! 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 23 RESULTS 2023 TRASH AND RECYCLING SURVEY WOULD ONLY BE INTERESTED IN USING LARGE BIN PROVIDED BY VENDOR IF TWICE WEEKLY COLLECTION REMAINS. THERE NEEDS TO BE MORE HAZARDOUS WASTE DROP-OFF EVENTS. IF YOU GO TO VENDOR PROVIDED TRASH CANS PLEASE PICK A COLOR THAT BLENDS INTO ENVIRONMENT SINCE YOU SEE MANY FROM THE STREET ON OFF TRASH DAYS. BLACK, BROWN, GREEN, GRAY. NOT BLUE. I WISH THAT RECYCLING WAS TWICE A WEEK AS WELL. I ALSO WISH THAT RECYCLING THAT IS OUTSIDE THE BIN, LIKE BOXES, WOULD BE PICKED UP AS RECYCLING AND NOT TRASH. I WISH THAT ALL CUSTOMERS WERE MADE AWARE THAT RECYCLING SET OUTSIDE THE BIN WAS NOT ACTUALLY RECYCLED. I ALSO WISH EMPLOYEES WOULD MAKE SURE TO CLOSE LIDS ON CAN, ESPECIALLY ON RAINY DAYS. TWICE WEEKLY TRASH COLLECTION IS UNNECESSARY. ONCE PER WEEK WOULD BE SUFFICIENT. TAKE THAT MONEY AND USE IT SOMEWHERE ELSE IN THE SOUTHLAKE CITY BUDGET. WE ARE SOME TIMES MISSED AND MUST CALL FOR PICKUP. I WOULD LIKE TO RECYCLE BROKEN DOWN CARDBOARD BOXES THAT I CAN PLACE OUT WITH RECYCLE. I WOULD LIKE TO HAVE 2 DAY RECYCLE PICKUP INSTEAD OF ONE. I WOULD LIKE BIANNUAL HAZARD WASTE PICKUP FROM MY RESIDENCE. I WOULD LIKE BIANNUAL LARGE BULK WASTE PICKUP. OVERALL SATISFIED. VENDOR PROVIDED VS OWN BINS ISN’T A HUGE DEAL. 2X PER WEEK TRASH MORE CRITICAL DURING SUMMER HEAT DUE TO SMELLS. THE DRIVER WHO PICKS UP THE RECYCLING IS EXTREMELY NICE AND ALWAYS WAVES AND SMILES WHEN HE’S DRIVING THROUGH THE NEIGHBORHOOD. THE DRIVER DOES A GREAT JOB. AM EXTREMELY HAPPY WITH GARBAGE SERVICES AND FLEXIBILITY AS TO BEING ABLE TO PUT MORE THAN A SINGLE CAN OF TRASH OUT ON OCCASSION WITHIN REASON ( YARD TRIMMING, CLEAN OUT ETC) THE CREW IS GREAT AND EVEN ENTERTAIN THE YOUNGER KIDS WHO WAVE THEIR HANDS UP AND DOWN AND THE COLLECTION DRIVER WILL HONK FOR THEM. CRACKS THEM UP AND I APPRECIATE THE LITTLE THINGS LIKE THAT THEY DO THE FOLKS ON THE TRUCKS ARE A PLEASURE. REPUBLIC HAS BEEN HIRING SOME GOOD EMPLOYEES. THE BEST SERVICE EVER!!!!! THEY ALL NEED RAISES FOR THE AMAZING JOBS THEY DO. WE HAVE GREAT SERVICE! REPUBLIC IS THE BEST SERVICE COMPANY THEY ARE SO RESPECTFUL AND WONDERFUL. THEY ARE ALWAYS SMILING AND COURTEOUS. I HOPE OUR CITY PAYS THEM WELL. I DON’T UNDERSTAND HOW TO ANSWER THE QUESTION RE: ANNUAL 12 CU Y UNBUNDLED BRUSH COLLECTION. I AM FOR OR AGAINST? IS THIS A NEW LIMITATION? WHAT IS THE POLICY NOW? SAME WITH THE BULK COLLECTION. NO COMPLAINTS WITH THE CURRENT SERVICE. TRASH COLLECTORS ARE NOT VERY CAREFUL OR THOUGHTFUL ABOUT WERE THEY THROW THE CANS. SOMETIMES END UP IN DRIVEWAY AND OR THE MIDDLE OF STREET. THEY HAVE NOT CONSISTENTLY PICKED UP THE UNBUNDLED STICKS AND OTHER TRASH. WE HAVE HAD TO CHASE THEM DOWN TO PICK IT UP OR IT STAYED OUT FOR DAYS. LARGE CONTAINERS ON SMALLER YARDS ARE DIFFICULT TO KEEP IN YARD OR GARAGE. THE LARGE TRASH CANS DON’T FIT IN MY GARAGE. LETTING ME USE MY OWN CAN IS A BENEFIT. BEST TRASH SERVICE. ALWAYS ON TIME SMILING AND HELPFUL. PICK UP MORE THAN THEY SHOULD. ONCE A WEEK ON BOTH FINE FOR US. BULK BIG DEAL FOR US A FEW TIMES A YEAR. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 24 RESULTS 2023 TRASH AND RECYCLING SURVEY OUR TRASH COLLECTORS ARE AWESOME. THEY ARE KIND AND WAVE TO THE KIDS. WOULD BE NICE IF TRASH COLLECTION PEOPLE CLOSED THE LIDS AND/OR LEFT EMPTY CANS STANDING UPRIGHT...OCCASIONALLY THE WIND KNOCKS THEM OVER (OF COURSE) BUT MANY TIMES THEY JUST CARELESSLY GET TOSSED ASIDE, FILLING UP WITH RAIN WATER, ETC. - THANKS CAN RECYCLING CONE 2X A WEEK? THANKS THE CREW THAT HAS PICKED UP OUR TRASH OVER THE LAST THREE YEARS HAVE BEEN OUTSTANDING. THEY MAKE A POINT TO CLEAN UP ANY SPILLS AND HAVE AN INCREDIBLE POSITIVE ATTITUDE WITH ANY OF THE NEIGHBORS THEY MEET DURING THEIR ROUTE WE HAVE TRIED TO PUT OUR LEAF RECYCLING ON THE APPROPRIATE DAYS BUT OURS NEVER GETS PICKED UP. THE TRUCK NEVER CHECKS OUT STREET, WINDING RIDGE TRAIL. PLEASE FIGURE OUT AN BETTER SYSTEM FOR US TO RECYCLE LEAVES AND YARD WASTE LIKE WHERE WE CAN CALL AND SET UP A DATE AND TIME FOR OUR YARD WASTE TO GET PICKED UP FOR COMPSTING. IT IS GREAT THAT WE CAN HAVE EXTRA GARBAGE BAGS, BOXES, ETC. THE MAJORITY OF MY NEIGHBORS TAKE ADVANTAGE OF THIS. TRASH COLLECTOR IS EXTREMELY RUFF WITH TRASH CANS OFTEN PUSHING THEM OVER AND LEAVING THEM IN STREET. TRASH CANS BECOME A HAZARD SITTING IN THE STREET. WOULD RATHER PAY AND HAVE BACK DOOR PICK UP. GOOD COMMUNICATION ABOUT SCHEDULE CHANGES. VERY HAPPY WITH SERVICE. THEY ARE TIMELY AND NICE TRASH COLLECTORS. SOMETIMES THEY PULL BAGS VS DUMPING TRASH WHICH CAN LEAVE SOME IN THE BOTTOM THE IDEA OF STANDARDIZED TRASH CAN CONCERNS ME. SATISFIED WITH CURRENT SERVICES, COLLECTION DAYS/TIMES, AND RECYCLING CONTAINER WE LOVE OUR TRASH GUYS! THEY ARE SO HELPFUL AND WE HAVE NEVER HAD AN ISSUE. THEY USUALLY TAKE WHATEVER WE PUT OUT THERE AND THAT IS SO HELPFUL. WE MOVED FROM CALIFORNIA, AND THE DIFFERENCE IS NIGHT AND DAY! IF WHAT YOU’RE PROPOSING IS, TO PROVIDE PEOPLE WITH THE LARGE CONTAINER AND STILL PICK UP OVERFLOW BAGS, I’M IN. IF HOWEVER, YOU’RE GOING IN THE DIRECTION OF HAWAII WHERE I CAME FROM, AND YOU’RE GOING TO LIMIT PICKUP TO WHAT CAN BE CONTAINED IN THE RECEPTACLE YOU PROPOSE TO PROVIDE ONLY - THEN I AM 100% AGAINST SUCH A PROPOSAL. THEY DO A GREAT JOB, GETTING THE RESIDENTS TO RETURN THEIR BINS TO THE HOUSE IS ANOTHER ISSUE. WE LOVE OUR TWICE A WEEK TRASH PICK UP! PREFER MORE FREQUENT HOUSEHOLD HAZARDOUS WASTE DROP OFF EVENTS VERY GOOD! IT IS PERFECT. DO NOT CHANGE ANYTHING!! CURRENT SERVICE IS EXCEPTIONALLY GOOD! REPUBLIC EMPLOYEES GO WAY ABOVE AND BEYOND. THEIR SERVICE IS EXCELLENT! OUR TRASH TEAMS ARE PROFESSIONAL, CONTENTIOUS AND FRIENDLY! THEY DO A GREAT JOB! 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 25 RESULTS 2023 TRASH AND RECYCLING SURVEY VERY RELIABLE WITH PICK UPS AND SERVICE. WE HAVE LARGE AMOUNTS OF YARD WASTE PARTICULARLY WITH SPRING CLEAN UP. NEVER HAD ANY PROBLEMS WITH DISPOSAL OF LARGE ITEMS. PLEASE DO NOT LIMIT US TO TRASH INSIDE A CITY PROVIDED CONTAINER ONLY. WE ALREADY HAVE A TRASH CAN OF THIS SIZE AND OFTEN WE NEED TO HAVE AN ADDITIONAL SACK. I WOULD BE FRUSTRATED IF I AM NOT ABLE TO GET RID OF ALL OF OUR TRASH EACH WEEK. I LOVE MY TRASH GUYS! THEY HONK AT ME EVERY TIME THEY SEE ME. SPEED OF TRASH TRUCKS UP AND DOWN OUR STREET IS A LITTLE FAST A LOT OF TIMES. IF USE CITY PROVIDED ROLLING TRASH BIN THEN WOULD WANT ABILITY TO SUPPLEMENT ADDITIONAL TRASH FOR PICKUP NOT HAVING TRASH PICK UP ON MONDAY OR FRIDAY. SEEMS TO FREQUENTLY NOT PICK UP THAT DAY DUE TO HOLIDAYS. CURRENT PROVIDER LEAVES TRASH IN STREET ALL THE TIME. WE ALWAYS END UP PICKING UP TRASH ON TRASH DAY. THEY ALSO THROW OUR TRASH CANS AROUND. SOMETIMES INTO THE CENTER ISLAND OF OUR CULDESAC. THEY SEEM FRUSTRATED. TWICE A WEEK TRASH IS EXCESSIVE. ONCE A WEEK WOULD BE JUST FINE. I’D LIKE US TO HAVE COMPOSTING MATERIAL PICK UP AND THE ABILITY TO GET THE COMPOSTED MATERIAL FROM THE CITY. THEY DO A GREAT JOB. I AM VERY HAPPY WITH THE CURRENT PROVIDER. HAZARDOUS WASTE EVENTS AREN’T FREQUENT ENOUGH AND FILL UP TOO FAST WE ARE VERY HAPPY WITH CURRENT TRASH SET UP ALWAYS RELIABLE AND GOOD SERVICE FROM MY EXPERIENCE THE CITY AND THE TRASH CONTRACTOR BOTH DOING EXCEPTIONAL JOB. THANKS!! NONE CURRENTLY TRASH IS COMING LATE AFTERNOON VS FIRST THING IN THE MORNING. THIS JUST STARTED ABOUT 2-3 WEEKS AGO. PREFER IT FIRST THING. UNSURE OF WHY THERE WAS A CHANGE. SERVICES ARE CONSISTENT AND SATISFACTORY. DON’T WANT VENDOR TRASH CART IF IT COSTS ME MORE. I HAVE A 2ND RECYCLING BIN THAT IS EXACTLY THE SAME AS THIS VENDOR, BUT HAS MY OLD COMPANY’S NAME ON IT. THEY REFUSE TO LET ME USE IT, BUT ON WEEKS THAT MY RECYCLING EXCEEDS THE BIN, I WOULD LIKE TO BE ABLE TO USE THE OTHER CONTAINER THAT I PURCHASED YEARS AGO FROM WASTE MGMT (SAME BIN, DIFF NAME). BIG FAMILY. WE RECYCLE A LOT. SEENS LIKE THEY ARE DOING A GOOD JOB THE MEN WHO PICK UP OUR TRASH ARE AWESOME!! THEY ARE SO FRIENDLY AND HELPFUL! WE APPRECIATE EVERYTHING THEY DO FOR OUR NEIGHBORHOOD! SATISFIED WITH EXISTING LEVEL OF SERVICE AND RESPONSIVENESS IF YOU USE YOUR TRASH CANS LIKE THE RECYCLING I WOULD HOPE WE CAN STILL PUT OUR OWN OUT AS WELL AND THAT WILL STILL BE TAKEN. CURRENTLY EVERY THING SEEMS TO BE GREAT FOR US. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 26 RESULTS 2023 TRASH AND RECYCLING SURVEY IT WOULD BE NICE IF RECYCLING WAS PICKED UP TWICE A WEEK ALONG WITH THE TRASH. TRASH IS SOMETIMES NOT TAKEN BECAUSE IT IS IN A SMALL BAG AND EMPLOYEES DO NOT LOOK AT THE CURB BY OUR DRIVEWAY. IT IS ALWAYS PUT OUT ON TRASH COLLECTION DAYS. IF A CAR IS PARKED NEXT TO THE CURB THE BAG MAY NOT BE AS VISIBLE AS IF THERE IS NO CAR. BUT IT SHOULD STILL BE PICKED UP! THE GUYS WHO COLLECT TRASH ON MY STREET (MOSS LANE) ARE AMAZING. I HAVE A TODDLER WHO LOVES TRUCKS AND THEY ARE SO SWEET AND WAIVE TO HIM AND LET HIM SEE IT COMPACT THE TRASH AND ARE ALWAYS SO FRIENDLY!! A HUGE THANKS TO THOSE GUYS! ALSO I DO A TON IF ENTERTAINING SO I TEND TO HAVE A LOT OF TRASH AND THEY ARE SO FRIENDLY ABOUT IT! VERY SATISFIED! THANKS THEY DO A GREAT JOB!!! SOUTHLAKE TRASH GUYS ARE THE BEST! OUR PRIOR NEIGHBORHOOD FORCED ALL TRASH TO BE IN THE PROVIDERS TRASH BIN OR WOULD SIMPLY LEAVE IT-SOUTHLAKES CURRENT SERVICE IS AWESOME-DON’T CHANGE IT. NONE OUR SERVICE SOMETIMES MISSES OUR HOUSE BECAUSE THE HOME BEHIND US IS IN GRAPEVINE AND TO THE SIDE IS SOUTHLAKE. WE ARE ON A CORNER. DON’T CHANGE THINGS, SL TRASH SERVICE IS EXCELLENT FORT WORTH ENVIRONMENTAL COLLECTION CENTER DROP OFF SHOULD EITHER NOT LIMIT AMOUNT OR HAVE A LARGER ANNUAL LIMIT RATHER THAN A SMALL PER USE/DAY LIMIT BECAUSE IT IS A LONG DISTANCE. I’D RATHER SAVE UP AND MAKE ONE LARGER DROP OFF. ALSO, YOU DON’T REALLY WANT TO LIMIT AMOUNTS TOO MUCH (WITHIN REASON OF COURSE) BECAUSE WE WANT PEOPLE TO DISPOSE OF THINGS PROPERLY. YOU LIMIT IT THEY’LL JUST THROW HAZARDOUS THINGS IN THE REGULAR TRASH WHERE THEY DON’T BELONG. GREAT JOB BY THE TEAM, VERY MUCH APPRECIATE THE SERVICE. BOTH TRASH AND RECYCLING ARE EXCEPTIONALLY WELL RUN. THE COMMUNICATION FROM THE CITY IS EFFECTIVE AS WELL. NO COMPLAINTS FROM US AT ALL! GREAT SERVICE!! WOULD PREFER THAT RECYCLING WAS MORE FREQUENT WOULD LIKE A MORE CONSISTENT TIME THE RECYCLING DRIVER DOESN’T CARE IF ANY CONTENT FLIES OUT OF THE RECYCLING BIN AS S(HE) DUMPS THE CONTAINER OUT. MY NEIGHBORS REGULARLY DISCARD MOUNTAINS OF TRASH, WHILE OUR FAMILY RARELY DOES. I HAVE NO COMPLAINT ABOUT THIS, HOWEVER MY FEELING TENDS TO BE THAT I’M SUBSIDIZING THEIR VOLUME. MY PREFERENCE IS MORE PAY-FOR-USE. ALSO, THE LEAF RECYCLING PROGRAM COULD BE BETTER ORGANIZED. FEW CITIZENS KNOW ABOUT IT. AND OFTEN IS SEEMS THAT LEAF BAGS ON THE CURB AWAITING PICKUP GET HAULED OFF BY THE WASTE COLLECTORS ANYWAY. WOULD APPRECIATE A MORE CONVENIENT METHOD FOR DISPOSING OF PAINTS AND OILS, I.E., HAZARDOUS MATERIALS. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 27 RESULTS 2023 TRASH AND RECYCLING SURVEY MY ANSWER THAT TWICE-PER-WEEK GARBAGE COLLECTION IS NOT PARTICULARLY IMPORTANT MEANS THAT ONCE-PER-WEEK WOULD BE ENOUGH FOR ME. I RARELY HAVE TRASH TO BE PICKED UP MORE OFTEN THAN ONCE PER WEEK. I LIKE WHAT WE HAVE- THEY DO GREAT JOB WHERE CAN I FIND INFORMATION ABOUT THE ANNUAL HOUSEHOLD HAZARDOUS WASTE DROP-OFF EVENT? WHERE CAN I LEARN DETAILS ABOUT THE FORT WORTH ENVIRONMENTAL COLLECTION ENTER DROP-OFF? I WOULD LIKE TO HAVE THE ROLLING COLLECTOR FROM THE TRASH COLLECTOR IN ADDITION TO THE RECYCLING COLLECTOR WE HAVE. IT WOULD BE PREFERABLE IN ANOTHER COLOR. THE CURRENT COMPANY IS DOING A GOOD JOB, NO CHANGE IN COMPANIES NEEDED. CURRENT COMPANY ALWAYS VERY HELPFUL AND DO NOT MAKE AN ISSUE OUT OF PICKING UP TRASH THAT IS NOT IN A TRASH CAN. THIS IS EXTREMELY CONVENIENT FOR HOMEOWNERS WITH VARIOUS PROJECTS. THE COLOR OR SIZE OF A TRASH CONTAINER IS IMMATERIAL. WHAT WOULD THE COST FOR A NEW VENDOR BE MORE OR LESS? THAT FIRST QUESTION IS MISLEADING AND HAS NO WIEGHT INTO WHETHER OR NOT I WANT A NEW VENDOR. THEY ARE FANTASTIC! 1) BATTERIES SHOULD BE CONSIDERED HAZARDOUS WASTE 2) RECYCLING SHOULD BE SEPARATED SO MATERIALS ARE NOT CONTAMINATED 3) MORE COMMUNICATION PLEASE ON HOW RECYCLING IS SOLD/USED. I THINK THEY DO A GREAT JOB & ARE TIMELY! HAVE BEEN VERY HAPPY WITH THE CURRENT PROVIDER’S SERVICES OVERHAUL SERVICE IS GOOD. VERY HAPPY WITH CURRENT SERVICES AND NICE EMPLOYEES. REGULAR TRASH PICK UP IS GREAT. WE HAVE HAD PROBLEMS WITH THE RECYCLING PEOPLE NOT GETTING OUR CAN , BUT GETS ALL OTHER PEOPLES TRASH IN NEIGHBORHOOD. WE ARE SO GRATEFUL FOR THE ABSOLUTELY AMAZING HARDWORKING AND DEDICATED TRASH MEN THAT DO TRASH & RECYCLING PICKUP! VERY SATISFIED. BUT NEVER KNOW WHAT TIME THEY WILL SHOW UP LEAVES SEPARATED AND EVEN LABELED FOR LEAF PICK UP ARE TAKE ON TRASH DAYS CURRENT SERVICE IS GREAT--THE TEAM IS FRIENDLY AND PICKS-UP EVERYTHING. THEY NEVER GIVE US ANY GRIEF. I’M UNSURE ABOUT THE 95-GALLON VENDOR PROVIDED TRASH CAN B/C YOU DIDN’T TELL US IF THAT WOULD COST LESS OR MORE. WITHOUT THAT INFO, I DON’T THINK YOU’LL GET A GOOD ANSWER FROM PEOPLE. HAPPY WITH CURRENT SERVICE APPRECIATE THE ANNUAL LEAF RECYCLE IN A CITY THAT HAS SO MANY TREES! N/A THE REPUBLIC EMPLOYEES WORK HARD AND ARE APPRECIATED. DRY PLEASED WITH SOUTHLAKE SERVICE I USE MY OWN LARGE TRASH BAGS FOR THE TWICE WEEKLY PICKUP AND AM VERY SATISFIED WITH THAT. KEEPING SMELLY TRASH CANS IN MY GARAGE AND NEEDING TO CLEAN THEM OUT IS A NON- STARTER. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 28 RESULTS 2023 TRASH AND RECYCLING SURVEY NOT COMPLAINTS SERVICES SEEM RELIABLE AND EFFICIENT. FEW PROBLEMS OCCUR DURING THE YEAR. THE CURRENT VENDOR SOUTHLAKE IS USING PROVIDES GREAT SERVICE, WE’VE LIVED A NUMBER OF PLACES AND THEY’RE THE BEST!! I AM VERY SATISFIED WITH THE PRESENT TRASH COLLECTING I AM ALWAYS CONCERNED ABOUT THE MASS AMOUNTS OF RECYCLING PEOPLE PUT IN PROVIDED RECYCLING BIN. WOULD NOT BE SURPRISED IF MAJORITY ENDS UP IN LANDFILL. MORE EDUCATION TO RESIDENTS ABOUT WHAT CAN BE PUT IN RECYCLING BIN MAY BE APPROPRIATE. I KNOW IT IS ON A STICKER ON TOP OF BIN, BUT OURS IS SO OLD IT IS WORN OFF (BIN IS STILL IN GOOD SHAPE - JUST DOS/DONTS OF RECYCLING STICKER IS WORN). TWO RECYCLING DAYS PER WEEK WOULD BE IDEAL A/N I WOULD LOVE RECYCLING TWICE PER WEEK SINCE WE HAVE MORE RECYCLING THAN TRASH. IT APPEARS THAT THE SURVEY FOR QQ 3 AND 4 IS NOT WORKING PROPERLY I AM VERY HAPPY WITH THE 2 X WEEK AND 1 TIME RECYCLING. BUT WILL THE 95 G BINS LEAD TO ONCE PER WEEK SERVICE? THE CART WILL BE TOO HEAVY TO PUSH!? I APPRECIATE REPUBLIC’S HARD WORK AND ALSO FRIENDLINESS BEEN VERY SATISFIED WITH COLLECTION SERVICES P THE TRASH GUYS THAT COME AROUND OUR HOUSE ARE WONDERFUL! THEY ALWAYS HONK, WAVE, AND GREET EVERYONE THEY SEE AND ARE SO POLITE AND LOVELY. IF WE SEE THEM COMING AROUND WE GO OUTSIDE JUST TO SAY HI. STANDARDIZED TRASH BINS MAY MAKE THEIR LIVES A BIT EASIER. IT WOULD BE NICE TO HAVE TWICE WEEKLY, RECYCLING PICK UP, AT LEAST DURING HOLIDAY I DON’T THINK I GET NOTIFICATIONS OR ALERTS ABOUT WHEN THE ANNUAL HAZARDOUS WASTE ITEM DROP OFF IS… I WOULD LOVE TO TAKE ADVANTAGE OF THIS, BUT I HAVE NOT KNOWN THE DATE OF IT FOR YEARS COSTS TOO MUCH WE ARE VERY SATISFIED WITH THE SERVICE NEW CONTAINERS ARE GOOD, PREFER TO RETAIN TWICE PER WEEK TRASH COLLECTION. WOULD NOT WANT TO BE LIMITED, WITH THE NEWLY PROPOSED CONTAINERS, THAT WE COULDN’T LEAVE MORE THAN FITS IN IT FOR TRASH I AM HAPPY THAT WE CAN USE THE FT. WORTH RECYCLING CENTER BUT I WISH IT COULD BE 5 DAYS/WEEK. I ALSO WISH WE HAD MORE OPPORTUNITIES TO DISPOSE HAZARDOUS WASTE CLOSER TO SOUTHLAKE. THE TRASH MEN WORK HARD AND DO A GREAT JOB. SYSTEM IN PLACE IS GOOD AND WORKS FOR ME THE LEAF RECYCLING PROGRAM ALWAYS SEEMS TO END A WEEK OR TWO TOO EARLY. HAVING A LATER FALL PICKUP AND ONE THE WEEK AFTER SPRING BREAK WOULD BE HELPFUL. BEING ABLE TO GET COMPOST (LIKE THE CHRISTMAS TREE RECYCLING PROGRAM ) WOULD BE A NICE BENEFIT. WISH THAT BOTH GARBAGE AND RECYCLE COULD BE PICKED UP EARLIER. GARBAGE IS OFTEN BETWEEN 4-5 IN AFTERNOON. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 29 RESULTS 2023 TRASH AND RECYCLING SURVEY WE ARE VER SATISFIED WITH TRASH SERVICE OR CREW IS AMAZING AND SO FRIENDLY THEY ARE VERY POLITE AND GOOD AT THEIR JOBS OUR RECYCLING BIN IS USUALLY FULL, WITH NO OPTION TO PUT OTHER RECYCLABLES (BOXES) ON THE CURB NEXT TO IT. WISH WE HAD MONTHLY HAZARDOUS WASTE DROP-OFF EVENTS. 1-TIME A YEAR IS KINDA CRAZY... HAVING TO KEEP AHOLD OF IT IN OUR GARAGE UNTIL THEN... LOTS OF REMODELING GOING ON AROUND SOUTHLAKE - WOULD BE NICE TO HAVE THIS ONCE A MONTH, OR IN THE VERY LEAST 4-TIMES A YEAR. LEAF PICK-UP: I HAVE TREES THAT SHED 2 DIFFERENT TIMES OF YEAR. I HAVE NO IDEA WHEN LEAF RECYCLING DAYS ARE. IS IT EVERY WEEKEND? YARD COMPANIES ARE USING PLASTIC BAGS FOR LEAFS... ARE YOU RECYCLING THESE? CURRENT EMPLOYEES ARE FRIENDLY AND DO A GREAT JOB. I AM SO HAPPY WITH OUR SERVICES. I ONLY WISH I KNEW WHICH ONE TAKE THE RECYCLABLE ITEMS AND WHICH ONE GET THE FOOD GARBAGE. NOTHING TO ADD OUR TRASH FELLAS ARE GREAT GUYS! CREWS ARE COURTEOUS AND FRIENDLY THANK YOU SOME FORM OF CURBSIDE HAZARDOUS WASTE COLLECTION AT MY HOME WOULD BE IMMENSELY APPRECIATED, EVEN IF JUST ONCE PER YEAR. THE FORT WORTH COLLECTION IS TOO INCONVENIENT AND THE DROP OFF COLLECTION IS A HUGE TIME LOSS AND FRUSTRATION THEY SEEM TO GRAB PLASTIC GARBAGE BAGS OUT OF MY TRASH CONTAINER, BUT DO NOT EMPTY ANY UNBAGGED GARBAGE IN CONTAINER. THEY SHOULD DUMP ENTIRE CONTAINER IN TRUCK PLEASE DO NOT CUT SERVICES OR ACCESS TO SERVICES SIMPLY TO SAVE MONEY. BAD IDEA IF THAT’S THE PLAN. TRASH COLLECTION COMES SOME TIMES AROUND 14.00PM I THINK IT IS LATE. EXTREMELY PLEASED WITH THE EMPLOYEES THAT PROVIDE OUR SERVICE! I HAVE NO COMPLAINTS AT ALL ABOUT OUR GARBAGE PICK UP. THEY ARE VERY GENEROUS ON TAKING EVERYTHING I PUT OUT. WE ARE VERY PLEASED WITH OUR CURRENT TRASH COLLECTION SERVICE. THANK YOU! LEAF RECYCLING COULD BE LIKE CHRISTMAS TREES DROP OFF AT BICENTENNIAL LEAVES AND BRUSH THE GUYS ARE GREAT! COURTEOUS, FAST, AND SO NICE! LOW COST MOST IMPORTANT OVERALL A JOB WELL DONE. MAY BE GOOD TO GET UNIFORM TRASH CONTAINERS AS EVERYONE HAS DIFFERENT ONES. EASIER FOR THE COLLECTORS! THIS VENDOR PROVIDED TRASH CAN , WILL WE ALSO HAVE TO PAY FOR IT ? NEEDS TO BE BETTER AND CLEARER INFORMATION. EVERYTHING COMES DOWN TO MONEY DON’T KNOW WHEN HAZARDOUS COLLECTIONS ARE INCREASE RECYCLE PICKUP 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 30 RESULTS 2023 TRASH AND RECYCLING SURVEY SOMETIMES THE GARAGE PEOPLE DON’T COMPLETELY EMPTY MY TRASHCAN. HOW HARD CAN IT BE TO TURN THE TRASHCAN OVER TO DO THIS? VERY HAPPY. PLEASE DO NOT CHANGE. TRASH AND RECYCLING SERVICES ONCE WEEKLY WOULD BE SUFFICIENT, ESPECIALLY IF THIS WOULD RESULT IN COST SAVINGS DON’T CHANGE IT ! THE CURRENT SERVICE IS GREAT - PLEASE KEEP THE SAME SCHEDULE AND PICKUPS. PLEASE HAVE MORE RECYCLING PICKUP DAYS VERY IMPRESSED THAT OUR CURRENT SERVICE WILL TAKE NEARLY ANYTHING. I WISH THE RECYCLING EITHER PICKED UP MORE OFTEN OR ALLOWED PICK UP OF ITEMS NOT IN THE BIN. GREAT GUYS WOULD LIKE THE TRASH PICK UP TO BE AT THE SAME TIME ON BOTH DAYS. VERY SATISFIED WITH OUR TRASH AND RECYCLE SYSTEM YOU DON’T TALK ABOUT COST, IF COST GOES UP MY ANSWERS MIGHT CHANGE PRESENT SERVICE IS VERY FRIENDLY AND ACCOMMODATING. THEY ARE WILLING TO PICK UP WHATEVER WE PUT OUT. WE LIVE ON ONE ACRE WOODED LOTS SO WE NEED TO HAVE THE ABILITY TO USE EXTRA TRASH CANS (WHICH WE PROVIDE) HAPPY WITH IT NOW. OUR FAMILY HAS NOT HAD ANY ISSUES WITH THE SERVICES CURRENTLY OFFERED. IF TRASH WAS ONLY COLLECTED ONCE A WEEK IT WOULD MAKE NO DIFFERENCE TO US. LIKE THE CURRENT 2 OPTIONS TO CHOOSE TO USE TRASH BAGS OR THE TRASH BIN THE PEOPLE THAT COLLECT OUR GARBAGE OUR FIRST CLASS. SEVERAL TIMES I HAVE SEEN THEM GATHER GARBAGE ON THE STREET THAT THE WIND HAD TAKEN. THEY ARE SUPER PROFESSIONAL AND EXTREMELY GOOD AT THEIR JOB. WE THINK THEY DO A GREAT JOB! NO COMPLAINTS. COULD NOT ASK FOR ANYTHING MORE. NEED MORE THAN AN ANNUAL 12 CUBIT YARD PICK UP WE HAVE LARGE LOTS WITH MATURE LANDSCAPING. NEED 2-3 MAJOR TRASH PICK UPS A YEAR. FOR GREEN WASTE. THIS DOES NOT INCLUDE LEAF RECYCLING LEAVE THE TEXAS TRASH ALONE. WE DO NOT WANT FANCY BINS AND A FANCY NEW PRICE. EVERYTHING IS FINE IT IS VERY IMPORTANT TO BE ABLE TO HAVE TRASH PLACEMENT OUTSIDE OR NEAR TRASH CANS 2X PER WEEK . WE DO NOT WISH TO SWITCH TO VENDOR ISSUED CANS IF WE ARE UNABLE TO PLACE TRASH OUTSIDE OR NEAR CANS ON DESIGNATED TRASH DAYS 2X PER WEEK. HAPPY WITH THE CURRENT SERVICE WE DON’T NEED TRASH COLLECTION 2TIMES A WEEK. IT WOULD BE GREAT TO SEE A LOWER MONTHLY TRASH COLLECTION FEE WITH THIS AS AN OPTION. IF THERE IS NO COST TO THE VENDOR TRASH BINS, WE WOULD SUPPORT THE EFFORT. YOU DID NOT MENTION IF THERE WAS A COST. THE SANITATION WORKERS ARE GREAT. ALWAYS HONK AND WAVE AT MY KID! THE TRASH GUYS SLAM THE CONTAINERS AND HAVE BROKEN OUR CONTAINER SEVERAL TIMES. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 31 RESULTS 2023 TRASH AND RECYCLING SURVEY I WISH THE TIME OF DAY THE TRASH COLLECTION HAPPENS WAS MORE CONSISTENT, OTHERWISE THEY DO A GOOD JOB. REPUBLIC IS A VERY CONSISTENT SERVICE PROVIDER. DELAYS DUE TO WEATHER AND SERVICE RESUMPTION PLANS ARE CLEARLY COMMUNICATED THROUGH THE CITY WEBSITE. IT IS VERY IMPORTANT TO US THAT WE HAVE ACCESS TO THE FORT WORTH ENVIRONMENTAL COLLECTION CENTER. BETTER COMMUNICATION OF SPECIAL EVENTS LIKE HAZARDOUS WASTE DROP OFF OR LEAF COLLECTION. WE HAVE ALWAYS HAD FAVORABLE RESULTS! I CALLED TO GET A BULK PICK UP OF TREE BRANCHES AND THEY NEVER CAME. I CALLED BACK 4 MORE TIMES AND THEY STILL DIDN’T PICK UP. IF A SERVICE IS OFFERED THEN IT SHOULD NOT BE HARD TO GET IT. TRASH COLLECTION DURING MAYOR HILL’S TENURE WAS TERRIBLE. THE GROUP OF GUYS THAT DOES OUR TRASH COLLECTION IS FANTASTIC!!! THANK YOU TO THE DEDICATED PEOPLE WHO COLLECT TRASH AND RECYCLING. THEY ARE EFFICIENT, RELIABLE AND PROFESSIONAL. THEY ARE MINDFUL OF CARS COMING AND GOING. THEY ALSO ARE FRIENDLY AND WAVE!! I CANNOT IMAGINE WHAT IT WOULD BE LIKE WITHOUT PEOPLE WHO DO THIS SERVICE. WE ARE GRATEFUL. WE HAVE MORE RECYCLING THAN TRASH. WE WOULD LIKE RECYCLING PICKED TWICE PER WEEK. (1) DISSAPOINTED CRUD CRUISER IS ONLY ONCE A YEAR. (2) DON’T HAVE SPACE FOR ANOTHER 95 GAL CONTAINER FOR TRASH IN ADDITION TO RECYCLING CONTAINER. IT ALL DEPENDS AS TO WHAT IS AT STAKE $$$ (3) IF SAVINGS WERE SIGNIFICANT COULD TRY TO GO TO TRASH ONCE A WEEK (4) THE TRUCKS/GARBAGE PEOPLE ARE GREAT! HAVE USED THE CRUD CRUISER A FEW TIMES AND THE LINES HAVE BEEN TOO LONG. I THINK THEY DO AN AMAZING JOB CREW’S ALWAYS KIND AND PROFESSIONAL I DON’T LIKE THAT THE GARBAGE BIN IS SMALL AND THEY DON’T PICK UP THE WHOLE BIN AND DUMP IT OUT. THEY JUST PICK OUT THE GARBAGE WHICH TENDS TO CAUSE SMALLER LOOSE ITEMS LEFT IN THE GARBAGE CAN. WE LOVE OUR TRASH AND RECYCLING GUYS! OVERALL I’VE BEEN VERY HAPPY WITH THE SERVICES, ESPECIALLY THE CHANGE TO BULK PICK-UP ANY OF OUR TRASH COLLECTION DAYS. I NEED RECYCLING PICKUP MORE THAN TRASH PICKUP. PLEASE SWITCH TO RECYCLING TWICE A WEEK ANS TRASH ONCE PER WEEK THE CREW WHO PICKS UP OUR TRASH AND RECYCLING ARE AWESOME. I REALLY ENJOY THE FEEDBACK WE RECEIVE FOR WEATHER EVENTS AND HOLIDAYS. APPRECIATE THE EMAILS WHEN SERVICE WILL BE IMPACTED. VERY HIGH LEVEL OF CUSTOMER SERVICE. I WOULD LIKE TO LEARN MORE ABOUT THE HAZARDOUS WASTE DROP OFF EVENT THE CREWS ARE USUALLY VERY GOOD ABOUT PICKING ANYTHING UP THAT MISSES THE TRUCK IF THE CITY WOULD SUPPLY TRASH CANS AND RECYCLING CANS THAT WOULD BE GREAT. THEY GET PRETTY BEAT UP AND WE HAVE TO REPLACE THEM MORE TIMES THAN WE WOULD LIKE SO FAR I’M SATISFIED WITH REPUBLIC SERVICES. THEIR CUSTOMER SERVICE HAS BEEN EXCELLENT ANY TIME I’VE HAD TO CALL THEM. THE PROBLEM GETS FIXED EVERY TIME. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 32 RESULTS 2023 TRASH AND RECYCLING SURVEY I DO NOT SEE AN ADVANTAGE TO HAVING TO CUT UP AND BUNDLE A FEW LIMBS THAT MAY HAVE FALLEN FROM A TREE. NONE I WOULD BE SUPPORTIVE OF TWICE A WEEK RECYCLING SERVICES IF THAT BECOMES AN OPTION. IF COST GOES DOWN THEN I’M OPEN TO CHANGES. BUT IF IT IS NOT SIGNIFICANTLY CHEAPER THEN I’D KEEP THINGS THE SAME. I DON’T LIKE THAT OUR TRASH CANS ARE THROWN ACROSS THE STREET OR LEFT IN THE MIDDLE OF THE STREET BY THE TRASH COLLECTORS. I KNOW THESE PEOPLE WORK VERY HARD AND ARE IN A HURRY BUT CURLING OUR TRASHCAN 30 FEET, HOPING IT LANDS SOMEWHERE NEAR OUR HOME LEADS TO THE LIDS, BREAKING OFF OR THE TRASHCAN IT’S SELF BREAKING AND WE NEED TO PURCHASE A NEW ONE. I WOULD LIKE TO BE ABLE TO HAVE A TRASHCAN FOR ORGANIC MATTER, MEANING BRANCHES AND LEAVES, ETC. THAT DO NOT NEED TO BE PUT INTO BAGS. IT IS A STRUGGLE TO GET BRANCHES AND LEAVES INTO BAGS. IF WE COULD JUST PUT IT IN A GREEN RECYCLE BIN, THAT THE TRASH COLLECTOR, THEN DUMPS IN THEIR TRUCK, THEY COULD THEN CHOP UP ALL OF THAT MATTER AND MAKE AVAILABLE FREE MULCH TO THE CITY. GETTING THOSE PIECES INTO BAGS IS NOT VERY EASY REPUBLIC IS DOING A GREAT JOB. PLEASE DON’T SWITCH PROVIDERS. THE CURRENT VENDOR DOES A GREAT JOB GREAT JOB EVERY WEEK. THANKYOU!! REPUBLIC DOES AN AMAZING JOB. VERY EFFICIENT AND EFFECTIVE. NEVER A PROBLEM OR A MISSED DAY. LATELY I’M VERY SATISFIED. DIDN’T KNOW THESE OTHER SERVICES WERE AVAILABLE. I WOULD LIKE TO UNDERSTAND MORE ABOUT UNBUNDLED BRUSH COLLECTION. EVERY TIME WE PLACE UNBUNDLED BRUSH BY THE SIDE OF THE ROAD, IT IS NOT TAKEN. ALSO, IF WE SWITCH TO A STANDARD CONTAINER PROVIDED BY A 3RD PARTY, THIS COULD NEGATIVELY IMPACT THE AMOUNT OF TRASH WE ARE ALLOWED TO PLACE BY THE SIDE OF THE ROAD. IN MY EXPERIENCE, THE LARGER TRASHCANS COST MORE MONEY PER MONTH AND LIMITS THE AMOUNT OF TRASH YOU CAN TAKE OUT. IT APPEARS TO ME THERE NEEDS TO BE GREATER SUPERVISION OF THE MATERIALS BEING SORTED AT THE ENVIRONMENTAL COLLECTION CENTER. I LIKE OUR TRASH AND RECYCLE SYSTEM THE WAY IT IS NOW, IT IS NOT BROKE, DON’T MESS WITH IT! ON A REGULAR BASIS MY TRASH CANS ARE NOT FULLY EMPTIED. THE ANNUAL HOUSEHOLD HAZARDOUS WASTE SHOULD BE TWICE A YEAR LIKE IT USED TO BE AND THE DATES NEED TO BE POSTED ON THE WEBSITE AS SOON AS POSSIBLE. ALSO, THERE ARE DISCREPANCIES IN WHAT REPUBLIC SAYS IS RECYCLABLE, WHAT THE CITY SAYS AND WHAT THE STICKER ON THE BIN SAYS. THANKS!! APPRECIATE BEING ABLE TO PROVIDE FEEDBACK. I AM DISSATISFIED THAT THE ONLY RECYCLING BEING PICKED UP EACH WEEK IS WHATEVER YOU CAN FIT INTO THE VENDOR-SUPPLIED CONTAINER. THE TRASH CAN BE IN OR OUT OF ITS CONTAINER. I FEEL A LOT OF MATERIAL THAT COULD BE RECYCLED IS BEING TOSSED IN THE TRASH BECAUSE WE ARE LIMITED TO THE BINS PROVIDED. CALLING REPUBLIC FOR A BULK RECYCLE PICKUP IS A RIDICULOUS PROCESS, AND NOT VERY CUSTOMER FRIENDLY. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 33 RESULTS 2023 TRASH AND RECYCLING SURVEY DUE TO MY FAMILY SIZE - REALLY ONLY USE TRASH ONCE PER WEEK OUR TRASH COLLECTION SERVICES ARE SO AWESOME! WE APPRECIATE THE CONSISTENCY OF OUR CITY’S TRASH SERVICES AND WOULD LOVE TO USE A VENDOR PROVIDED TRASH CONTAINER! IF NEW VENDOR PROVIDES CONTAINERS, CAN THEY STILL PICK UP THE ADDITIONAL BULK TRASHES NEXT TO THE CONTAINER? IS IT GOING TO BE 1 MAN OPERATION TRUCK? WOULD BE GREAT TO HAVE CLEARER GUIDELINES ON WHAT CAN AND CANNOT BE RECYCLED. I’D LIKE TO SEE THE TRASH COLLECTORS LEAVE THE CANS MORE ORDERLY AND GET ALL TRASH OUT CONSISTENTLY. I WORRY THAT ARE RECYCLED MATERIALS ARE NOT GETTING RECYCLED BUT INSTEAD PUT IN LANDFILLS OR BURNED. I WOULD LIKE TO KNOW OR HAVE ASSURANCES THAT RECYCLING IS REAL. I AM VERY HAPPY THAT WE HAVE CARDBOARD RECYCLING AT BICENTENNIAL PARK AND HOPE THAT IS GOING TOWARD REAL RECYCLING OR REUSE. THE RECYCLING TRUCK PICKS UP AND EMPTIES THE CONTAINER BY MACHINE. I CONSTANTLY HAVE PAPER AND OTHER RECYCLING MATERIAL FALL INTO THE STREET. IT’S VERY BAD COSMETICALLY FOR THE NEIGHBORHOOD AND STREET. I REGULARLY HAVE TO PICK UP AFTER THE RECYCLING TRUCK LEAVES. TRASH AND RECYCLING SERVICE ARE TOP NOTCH. YOUR QUESTIONS ARE REDUNDANT AND SOUND LIKE TRICK QUESTIONS. WOULD PREFER TWICE A WEEK RECYCLING AND ONCE TRASH, WE PRODUCE MUCH MORE RECYCLE TRASH I WORK FROM HOME AND SEE TRASH / RECYCLE PICKUP EVERY WEEK. THE WORKERS ARE CONSCIENTIOUS - WILL PICKUP ITEMS THAT BLOW AWAY, FALL OUT. THEY HAVE ALSO WAITED PATIENTLY FOR LEAF BAGS BEING FILLED. THEY ARE PATIENT AND COURTEOUS. WOULD LOVE TO SEE TRASH GOING INTO AN AUTOMATED LIFT BIN. I CRINGE EVERY TIME I SEE THEM PICKUP HEAVY TRASH CANS. WAS NOT AWARE OF THE ENVIRONMENTAL COLLECTION CENTER OR HOUSEHOLD HAZARDOUS WASTE DROP OFF EVENT. I FEEL LIKE THESE NEED TO BE PROMOTED MORE. LIKE THE OPTION TO PUT OUT BAGS OR MY OWN CONTAINERS. I WISH RECYCLING WAS 2X PER WEEK TOO. CURRENTLY I AM SATISFIED ONLY 1 COLLECTION PER WEEK IS ENOUGH IT WOULD BE NICE IF THERE WAS MORE THAN ONE HOUSE HOLD HAZARDOUS MATERIAL DROP OFF LOCALLY PER YEAR. GOOD JONB WOULD BE GREAT IF CITY PROVIDED LARGE TRASH BINS SIMILAR TO RECYCLE BINS. SURELY THAT WOULD REDUCE LABOR COSTS, TOO? I WOULD PREFER MORE THAN ONE COLLECTION PER YEAR FOR HAZARDOUS WASTE, AND SOME SORT OF NOTIFICATION OF WHEN THIS IS SUPPOSED TO OCCUR. I HAVE NOT BEEN ABLE TO USE THIS SERVICE IN YEARS AND I’M NOT SURE IT IS EVEN BEING OFFERED ANYMORE. ALTHOUGH YOU ASKED A QUESTION ABOUT IT SO I SUPPOSE IT IS. SATISFIED WITH EVERYTHING BUT PREFER TO BE ISSUED A LARGE TRASH CONTAINER RATHER THAN USING MY OWN ONCE A WEEK TRASH & RECYCLE SHOULD BE ENOUGH, IDEALLY THURSDAY BULK LEAF PICKUP VIA VAC TRUCK WOULD BE A WELCOME CHANGE. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 34 RESULTS 2023 TRASH AND RECYCLING SURVEY THE CURRENT SERVICE IS WONDERFUL AND WORKS WELL. WE CAME FROM A CITY THAT PROVIDED TRASH CONTAINERS AND IT WAS VERY LIMITING ON HOW WE FILL IT. THE WAY IT WORKS NOW IS SO UNIQUE AND PERSONAL. A TRUE SOUTHLAKE GEM FOR A SERVICE. NEED MORE HAZARDOUS WASTE DROP-OFF EVENTS, OR A STABILIZED SITE IN SOUTHLAKE WHERE RESIDENT CAN DROP OFF HAZARDOUS WASTE AT THEIR CONVENIENCE. TOO MANY RESIDENTS FORGET THE HAZARDOUS WASTE DATE OR THE INFREQUENT DATE IS NOT CONVENIENT FOR THE RESIDENT. I THINK OVERALL YOU GUYS ARE DOING A GREAT JOB. I LIKE IT THE WAY IT IS. MY COMPUTER IS SET UP BY THE FRONT WINDOW SO I ALMOST ALWAYS SEE THE TRUCKS. EVERY TIME I HAVE SEEN THEM, THEY ARE FAST AND EFFICIENT. I HAVE ALSO SEEN THEM GO ABOVE AND BEYOND BY PICKING UP TRASH THAT MAY HAVE SCATTERED AROUND THE BINS. I JUST WISH MY NEIGHBORS WOULD BE AS COURTEOUS BY READING AND FOLLOWING THE RULES! CAVEAT - I HAVE ONE NEIGHBOR WHO OFFERS WATER BOTTLES DURING VERY HOT DAYS! THE CITY DOESN’T NEED TO BE MAKING ANY MORE RULES TO INCONVENIENCE RESIDENTS. WE ALREADY DON’T GET ENOUGH VALUE FOR EXORBITANT TAXES. THEY HAVE REFUSED TO COLLECT MY TRASH ON SEVERAL OCCASIONS, WITH LEAVES, GROUND UP BRANCHES AND TRIMMINGS. I ONLY HAVE A GREEN CAN THAT I INHERITED WHEN WE BOUGHT THE PROPERTY. WE DON’T HAVE A BLUE RECYCLE OR BLACK GARBAGE CONTAINER YET, SO IT’S DIFFICULT TO SEPARATE DIFFERENT ITEMS. I CALLED AND COMPLAINED ONCE BECAUSE THEY DID NOT PICK UP MY GREEN WASTE AND THE LADY I TALKED TO WAS EXTREMELY RUDE AND TOLD ME SHE COULDN’T HELP. I ENDED UP HAVING TO DUMP A BUNCH OF TRIMMED BRANCHES OUT OF THE CAN,AND GRIND THEM UP AND PUT THEM BACK OUT FRONT IN SMALLER CONTAINERS. MY GREEN CONTAINER IS A COMPANY ONE BY THE WAY, THE PROBLEM WITH RECYCLING IS THE LITTLE PIECES OF PAPER THAT ARE BLOWING ALL OVER TOWN. IS IT REALLY WORTH IT TO HAVE LOOSE TRASH (SMALL PAPER, PLASTIC, STYROFOAM...) IN THE RECYCLE. WITH BIGGER CANS, PEOPLE ARE JUST LEAVING THEM OUTSIDE LIKE THEIR OWN PRIVATE DUMPSTER. WHEN THE WIND PICKS UP, TRASH BLOWS AROUND. WISH TRASH PICKUP WAS AT APPROX SAME TIME: SOMETIMES FIRST THING IN AM, SOMETIMES LATE IN DAY. AND FOLLOWED SAME ROUTE. THE CREW IS ALWAYS POLITE, COURTEOUS AND PUT TRASH CANS BACK PROPERLY. WOULD PREFER MORE FREQUENT HOUSEHOLD HAZARDOUS WASTE DROP-OFF EVENTS, OR AN ALWAYS OPEN LOCATION TO DROPOFF OUR DUMP IS A BIT FAR AWAY, BUT OTHER THAN THAT- NO ISSUE. IF VENDOR-PROVIDED CANS ARE USED, PLEASE E MEASURE THAT THEY DON’T HAVE UNSIGHTLY INSTRUCTION STICKERS (AS THE RECYCLING BINS DO). THEY WEATHER POORLY AND LOOK TERRIBLE IN OUR YARDS. ALSO, CONSIDER MUTED DARK COLORS IF POSSIBLE (E.G., NOT BRIGHT BLUE). THE RECYCLING SYSTEM WORKS WELL. THE TRASH COLLECTORS DO GOOD WORK IN PICKING UP VARIOUS MISCELLANEOUS ITEMS OUTSIDE THE BIN, BUT THEY OFTEN TOSS THE BIN ROUGHLY AND THEY OFTEN FALL OR LEAVE THE LID OPEN TO COLLECT RAIN. MORE RECYCLING PICK UP DAYS WILL ENCOURAGE MORE RECYCLING. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 35 RESULTS 2023 TRASH AND RECYCLING SURVEY BOTH THE TRASH AND RECYCLE TEAM MEMBERS ARE FRIENDLY, CONSIDERATE AND WORK CLEAN. VERY APPRECIATIVE WE LIVE IN A PATIO HOME, LARGE TRASH CONTAINERS ARE VERY DIFFICULT BECAUSE IF LIMITED STORAGE SOACE RECYCLING NEEDS TO BE PICKED UP EARLIER ON FRIDAY I FILLED OUT THIS SURVEY TO SHARE OUR APPRECIATION TO THE MEN WHO PICK UP THE TRASH. THEY PUT SMILES ON THE FACES OF OUR RESIDENTS. ALWAYS FRIENDLY AND COURTEOUS. THE HAZARDOUS WASTE DROP OFF EVENT IS NOT WELL PUBLICIZED. I NEVER KNOW WHEN IT IS. THE LEAF RECYCLING ISN’T OFTEN ENOUGH. I CAN’T ALWAYS RAKE AND COLLECT MY LEAVES ON THE CITY’S SCHEDULE. SO MY LEAVES END UP IN THE TRASH. OUR TRASH SERVICE IS GREAT. IT’S ACTUALLY A FACT ABOUT THE CITY OF SOUTHLAKE THAT I TELL OTHERS. TRASH PICKUP IS SUCH A CRITICAL SERVICE. GOOD TRASH SERVICE IS A VALUABLE ASSET VERY COURTEOUS AND HELPFUL WORKERS. EVERYTHING IS GREAT BUT MANY TIMES THE GUYS JUST ROLL/SLING THE CANS BACK TOWARDS TO THE DRIVEWAYS AND DONT CHECK TO SEE IF THEY CANS ARE NOW BLOCKING THE DRIVEWAYS OR AREN’T COMPLETELY EMPTIED... THE DISPOSAL OF HAZARDOUS WASTE IS VERY CONFUSING WOULD LIKE TO HAVE CONTAINER TO USE FOR RECYCLING. I LOVE THE TWICE A WEEK GARBAGE PICK UP. PLEASE INCREASE RECYCLING TO TWICE A WEEK. I WOULD LOVE FOR RECYCLING TO COME 2X PER WEEK WE HAVE BEEN IN SOUTHLAKE OVER 39 YEARS. WE HAVE ALWAYS HAD EXCELLENT TRASH SERVICE. LARGE TRASH CONTAINERS ARE DIFFICULT TO KEEP IN SMALL YARDS AND GARAGES. I DON’T NEED TRASH PICK UP TWICE A WEEK. ONCE A WEEK WILL SUFFICE. SOMETIMES THEY JUST THROW THE TRASH CAN AND NOT PUTTING IT BACK PROPERLY I LOVE IT THAT THESE GUYS WILL TAKE EVERYTHING YOU PUT OUT THAT QUALIFIES AS GARBAGE. FAMILY OF 5, WITH BABIES IN DIAPERS IN THE HOUSE, I AM SO GRATEFUL TO HAVE 2X A WEEK TRASH PICKUP. PLEASE NEVER CHANGE THIS! IT’S A LUXURY I’M NOT SURE I CAN PART WITH! I LOVE TRASH COLLECTION TWICE A WEEK! USING UNIFORM TRASH COLLECTION BINS WOULD LOOK NICER IN THE NEIGHBORHOODS BUT MAY LIMIT AMOUNT SOME PEOPLE CAN PUT OUT IF THEY HAVE BIG FAMILIES AND WE KNOW SL IS ALL ABOUT FAMILIES! BELIEVE IT WOULD BE HELPFUL TO HAVE MORE FREQUENT HAZARDOUS WASTE PICKED UP AND TO RECEIVE ADVANCED NOTICE. LOTS OF HOME PROJECTS WITH PAINT ETC THAT RESIDENTS WOULD FIND USEFUL. BELIEVE MORE FREQUENT LEAF RECYCLING DURING THE NOV-DECEMBER MONTHS WOULD BE USEFUL. RESIDENTS ARE BAGGING LEAVES WEEKLY AND INCREASING THE PICKUPS WOULD BE USEFUL. IF ONCE A WEEK TRASH COLLECTION SAVES ME MONEY ON MY MONTHLY BILL, I WILL BE A VERY HAPPY. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 36 RESULTS 2023 TRASH AND RECYCLING SURVEY YOUR SERVICE IS AWESOME! THE WORKERS ARE VERY NICE AND EVERYTHING (BAGS OF LEAVES, BULK) ALWAYS GETS PICKED UP). VERY APPRECIATIVE! WE APPRECIATE ALL THAT OUR TRASH AND RECYCLING SERVICE MEN AND WOMEN DO FOR US EACH WEEK. THEY ARE ALWAYS FRIENDLY AND HELPFUL. I WOULD LIKE TO SEE THE HAZARDOUS DROP OFF EVENT INCREASE TO QUARTERLY AND THE LEAF RECYCLING TO INCREASE TWO WEEKS DUE TO THE NUMBER OF LEAVES THAT FALL AND ASSORTMENT OF TREES. IN ADDITION, ADDING A TREE PICK UP RECYCLING SERVICE WOULD BE VERY HELPFUL. TRANSPORTING DRY TREES TO THE DROP OFF IS NOT ALWAYS EASY. IF THE CITY SWITCHES TO A VENDOR PROVIDED TRASH CAN, THE CITY WILL LIKELY NOT PICK UP TRASH IN TRASH BAGS, WHICH IS WHAT THE CITY OF FORTH WORTH DOES. IF THIS IS THE CASE, THE CITY IS WITHHOLDING KEY INFORMATION IN THE SURVEY AND MISLEADING THE PUBLIC NOTHING TO ADD. MY TRASH CANS ARE JUST THROWN INTO MY DRIVEWAY OR EASEMENT DITCH ALMOST EVERY WEEK WHICH MEANS I CANNOT DRIVE INTO MY DRIVEWAY WITHOUT HITTING THEM OR HAVING TO GET OUT AND MOVE THEM. NEED BULK REMOVAL HELP. MOST IMPORTANT WE APPRECIATE OUR WORKERS! I HAVE NOT YET USED SOME OF THE SERVICES BUT AM GLAD TO KNOW THEY EXIST AND THINK THEY ARE QUITE IMPORTANT SINCE I WOULD CERTAINLY USE THEM NOW THAT I KNOW THEY ARE OPTIONS. IT WOULD BE NICE TO HAVE MORE INFORMATION SO I KNOW ABOUT THINGS LIKE THE ANNUAL HAZARDOUS WASTE DROP OFF. WE WOULD NOT BE OPPOSED TO USING A VENDOR-SUPPLIED TRASH RECEPTACLE, IF THERE WERE ALSO PERIODIC BULK/MISC PICKS. IT IS NOT PRACTICAL TO USE ONLY A BIN EXCLUSIVELY. I HAVE CALLED NUMEROUS TIMES TO REQUEST THE BULK PICK UP OF UNBUNDLED TREE LIMBS AND NEVER HAD A PROMISED CALL BACK TO SCHEDULE THE SERVICE. THERE NEEDS TO BE A BETTER WAY FOR HAZARDOUS WASTE. CANNOT STAND DRIVING TO EAST E. FT WORTH TO DROP OFF WASTE, IT IS A WASTE OF GAS AND TIME. PREVIOUS SERVICE HAD SCHEDULED PICKUP AT YOUR HOUSE USING THEIR PACKING MATERIALS. OVERALL AS EXPECTED SOMETIME OUR STREET IS SKIPPED DURING TRASH COLLECTION. HAVING A LARGER TRASH CONTAINER WOULD BE A GAME CHANGER FOR THIS SITUATION. I AM GENERALLY HAPPY WITH THE CURRENT SYSTEM. ANY CHANGES TO FREQUENCY WOULD NEED TO BE OFFSET IN SOME MANNER (E.G. LARGER CONTAINERS). WOULD LIKE THE PEOPLE COLLECTING THE TRASH NOT TO THROW THE TRASH CARD ON THE GROUND AND THE LEAVE IT IN A WAY THAT CAN BE HIT BY A CAR. THE WORKERS ARE GREAT AND FRIENDLY VERY SATISFIED. GREAT STAFF! VERY NICE 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 37 RESULTS 2023 TRASH AND RECYCLING SURVEY I HAD AN EXPERIENCE WHERE IT TOOK 2 WEEKS AND MULTIPLE FOLLOW-UP PHONE CALLS FOR MY LEAFS TO BE COLLECTED BACK IN DECEMBER. ALSO - WE SHOULD BE USING PAPER YARD WASTE BAGS, NOT PLASTIC. WHEN I LIVED IN FRISCO THIS WAS NOT ALLOWED AND HERE IN SOUTHLAKE EVERYONE USES PLASTIC BAGS FOR YARD WASTE. PLASTIC INTERFERES WITH NATUAL COMPOSTING OF THE YARD WASTE. THE 2X A WEEK TRASH COLLECTION IS VERY HELPFUL . HOWEVER , I WISH HOMEOWNERS WERE REQUIRE TO ALWAYS UTILIZE TRASH AND RECYCLING CANS AS ANIMALS OFTEN GET INTO TRASH BAGS LEFT ON THE CURB WHICH , IN TURN GETS TRACKED THROUGHOUT THE NEIGHBORHOOD. MORE OPTIONS FOR PAINT AND HAZARDOUS DROP OFF SITES AND MORE FREQUENCY. SEMI-ANNUAL HAZARDOUS WASTE DROP-OFF WOULD BE NICE. ONCE A YEAR HAS LONG LINES OR IT CLOSES EARLY BECAUSE IT IS FULL. FORGET ABOUT IT IF YOU HAPPEN TO BE BUSY ON THE SINGLE DAY OF THE YEAR. WOULD PREFER EVERYONE USE THE SAME TYPE OF BIN, OUR BINS USUALLY END UP BROKEN. THE SERVICE IS GREAT! I AM VERY HAPPY WITH BOTH RECYCLING AND TRASH SERVICES. THEY ARE DEPENDABLE AND ALWAYS PICK EVERYTHING UP. WE ARE COMPLETELY HAPPY WITH BOTH SERVICES. THESE GUYS DO A GREAT JOB! MY TRASH SERVICE GUYS ARE AMAZING AND ALWAYS GO ABOVE AND BEYOND W GREAT SERVICE. I HAVE BEEN EXTREMELY HAPPY WITH OUR TRASH SERVICES OVERALL. SERVICE IS GENERALLY QUITE GOOD. ONLY COMPLAINTS ARE THAT IF I TRY TO CALL REPUBLIC BECAUSE OF A MISSED PICK UP NO ONE ANSWERS. ALSO IF SOME TRASH FALLS OUT OF TRUCK THE COLLECTORS DO NOT PICK IT UP. THEY JUST KEEP GOING. WE HAVE BEEN VERY HAPPY WITH THE TRASH SERVICE. WE HAVE LIVED MANY PLACES. THE CEDAR YOUR USING NOW IS THE BEST WE HAVE EVER ENJOYED. I’VE LIVED IN MANY PLACES AND OUR CURRENT SERVICE IS THE BEST I’VE HAD ANYWHERE. THE GUYS ARE FRIENDLY, TIMELY AND WILL TAKE ALMOST ANYTHING. I LIKE HAVE THE CHOICE OF CONTAINERS AND TWICE WEEKLY ISN’T NECESSARY BUT HAS BEEN VERY NICE TO HAVE. I NEVER RECEIVED INFO ABOUT ANNUAL HAZARDOUS ITEM COLLECTION. IS THIS CURRENTLY OFFERED? AS FAR AS TRASH PICK UP, I AM VERY SATISFIED WITH CURRENT VENDOR. THE GARBAGE PEOPLE DON’T GET ALL THE GARBAGE OUT OF THE CONTAINER. MY CONTAINER IS ALWAYS STILL DIRTY AND HAS TRASH IN IT. I WISH BINS WERE REQUIRED. IT IS VERY UNSIGHTLY TO SEE GARBAGE BAGS PLACED ON THE STREETS, ESPECIALLY IF ANIMALS BREAK OPEN THE BAGS OVERNIGHT. NOTHING TO ADD TIMING, STAFFING, FREQUENCY OF SERVICE IS IMPORTANT THE TRASH TRUCKS NEED TO BE MONITORED AND REPAIR FOR OIL STAINS LEFT IN THE STREET. MAKES THE COMUNITY LOOK DIRTY NOT KEPT UP. I WAS NOT AWARE OF ANY ANNUAL HOUSEHOLD HAZARDOUS WASTE DROP OFF EVENTS OR THE ENVIRONMENTAL COLLECTION CENTER. I WISH RECYCLING WAS TWICE A WEEK. OUR PICK UP TEAMS ARE AMAZINGLY HELPFUL! 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 38 RESULTS 2023 TRASH AND RECYCLING SURVEY I AM EXTREMELY SATISFIED WITH THE ONES WHO COLLECT THE TRASH AND RECYCLING. THEY DO AN EXCELLENT JOB. SATISFIED WITH TWICE A WEEK PICKUP THE CREWS WORK VERY HARD AND MOST WILL WAVE IF I AM IN FRONT YARD. SERVICE IS ALWAYS ON TIME AND THEY DO A GREAT JOB. WE ALREADY HAVE TRASH CANS. DON’T NEED TO SPEND MORE MONEY SO WE HAVE NEW ONES PROVIDED BY VENDOR. I WOULD JUST WANT TO BE ABLE TO USE MY TRASH CANS IF THE PROVIDED TRASHCAN WAS TOO FULL. I WOULD LIKE TO KNOW THE YEARLY SCHEDULE FOR EVERYTHING LISTED ABOVE (GARBAGE, RECYCLING, HAZARDOUS WASTE, LEAF, BULK, ETC) ON ONE EASY TO READ PDF CALENDAR THAT I CAN PRINT OUT AND SAVE TO MY PHONE. ALSO, A FEW TIMES A YEAR, THE TIME THAT THE TRASH/RECYCLING TRUCK COMES PAST OUR HOUSE CHANGES. SO WE GOT USED TO A 2:30-3:30PM PICKUP, BUT THEN IT RANDOMLY CHANGED TO 10-11AM. THIS THROWS US OFF ONCE IN A WHILE. WOULD BE NICE IF THE SCHEDULE WAS CONSISTENT, AND IF THE ROUTE/TIMING NEEDED TO CHANGE, SOME TYPE OF NOTIFICATION? DON’T CHANGE A THING. I LOVE IT THE WAY IT IS. I’M A HAPPY CUSTOMER. I THINK THE TRASH PICKUP EMPLOYEES DO AN EXCELLENT JOB. THE CURRENT TRASH PROGRAM IS ONE OF THE REASONS WE CHOSE SOUTHLAKE OVER KELLER. PLEASE DO NOT MAKE ANY CHANGES. DISSATISFIED WITH SKIPPED DAYS THAT ARE NOT MADE UP IMMEDIATELY. THE WORKERS IN THE TRUCK SHOULD NOT BE THE ONE TO DETERMINE WHETHER OR NOT TO PICKUP BULK TRASH/LIMBS. WHEN ITEMS ARE PUT OUT THEY SHOULD PICK THEM UP WITHOUT QUESTION. ALL YOU ARE DOING IS GIVING WORKERS ON THE TRUCK THE ABILITY TO NOT PERFORM THEIR JOB. IN ONLY 4 YEARS OF LIVING HERE, I HAVE HAD 5 INSTANCES WHERE THEY DIDN’T NOT PICKUP LIMBS, I THEN HAD A COMPANY SUPERVISOR MEET ME AT THE HOUSE AND EVERY SINGLE TIME THEY SAY “YES WE SHOULD HAVE PICKED THIS UP” AND THEN CALLED FOR A TRUCK TO IMMEDIATELY COME TO THE HOUSE. THIS MUST BE STOPPED. PRIOR TO MOVING TO SOUTHLAKE, THEY WOULD EITHER PICKUP THE TRASH OR HAVE A GRAPPLE TRUCK PICKUP BY THE END OF THE DAY. BUT YOU CANNOT ALLOW TRUCK WORKERS TO MAKE THAT DETERMINATION. GREAT SERVICE VERY FRIENDLY THE MEN ON THE TRUCKS ARE ALWAYS FRIENDLY AND RESPECTFUL GOOD TRASH AND RECYCLING CREWS ARE VERY PROFESSIONAL AND DO A GREAT JOB WISH WE HAD THE BULL YARD COLLECTION A BIT MORE IF THE TOWN CONVERTS TO USING A VENDOR-PROVIDED BIN FOR TRASH, DOES THAT MEAN ALL TRASH NEEDS TO FIT INTO IT? IF SO, THAT’S A BAD IDEA, BECAUSE LANDSCAPING WILL REGULARLY RESULT IN LEAF BAGS WITH WASTE THAT DOES NOT NEATLY PACK INTO ANY CONTAINER. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 39 RESULTS 2023 TRASH AND RECYCLING SURVEY I DO OCCASIONALLY HAVE BULK WASTE FROM TRIMMING SHRUBS/TREES SO IMPORTANT TO ME FOR THAT TO CONTINUE TO BE PICKED UP. I’M NOT SURE WHAT THE ANNUAL 12 CUBIC YARD COLLECTION IS, SO DON’T THINK I USE THAT. I DO DO MUCH OF MY OWN CAR MAINTENANCE SO FREQUENTLY HAVE HAZARDOUS WASTE THAT AUTOSTORES WON’T TAKE (BRAKE FLUID, ANTIFREEZE). I’VE FOUND THAT THE CRUD CRUISER EVENTS DON’T SEEM TO BE WELL PUBLICIZED OR INCONVENIENT, SO USUALLY JUST TAKE MY HAZARDOUS WASTE TO THE FW COLLECTION CENTER ON 820. HAVING ACCESS TO THAT IS VERY IMPORTANT, BUT THE CRUD CRUISER NOT SO MUCH TO ME. I ENJOY THE FLEXIBILITY OF SOUTHLAKE TRASH COLLECTION VERSUS THE INFLEXIBLE RIGID AND LIMITED TRASH COLLECTION IN SAN JOSE CALIFORNIA WHERE WE MOVED FROM. OVERALL VERY GOOD SERVICES. NO COMMENT VERY GOOD LEVEL OF SERVICE IN GENERAL. LOVE IT. I APPRECIATE THAT THE CREW WILL PICK UP ANY BAGS OR LOOSE ITEMS LEFT OUTSIDE. I WOULD NOT WANT TO SWITCH TO AN AUTOMATIC ARM THAT ONLY PICKS UP THE VENDOR SUPPLIED CART. THERE HAVE BEEN TIMES WHEN PICK UPS HAVE BEEN MISSED WITH NO EXPLANATION. WHEN I CALLED THE VENDOR THEY SAID I HAD TO CALL THE CITY. WHEN I CALLED THE CITY, I WAS TOLD THAT THEY WOULD GET BACK TO ME BUT WHEN THEY DID, THEY HAD NOT ANSWER AND NO PICK UP WAS MADE. I WOULD LIKE TO SEE MORE INFORMATION ABOUT THE UPCOMING HAZARDOUS WASTE DROP-OFF EVENTS. I DON’T SEE IT ADVERTISED AND HAVE TO GO TO THE WEBSITE TO FIND OUT INFORMATION, WHICH IS USUALLY TO LATE. ALSO FINDING OUT INFORMATION ABOUT THE ENVIRONMENTAL COLLECTION IS HARD TO FIND. RECYCLING DRIVER WILL NOT GET OUT OF TRUCK TO REPOSITION CANS THE TRUCK CAN’T REACH; INSTEAD, CAN IS JUST NOT EMPTIED THAT WEEK WE NEED TRASH COLLECTION ONCE A WEEK. IF ANYTHING IS TWICE A WEEK, IT SHOULD BE RECYCLING. I HAVE SO MUCH RECYCLING, IT DOESN’T EVEN FIT IN THE BIN. MY FAMILY ONLY MAKES 2-3 BAGS OF TRASH IN AN ENTIRE WEEK. GREAT SERVICE AND GREAT EMPLOYEES PRETTY HAPPY WITH THE SERVICE, HAVENT HAD ANY ISSUES OVERALL TRASH COLLECTING IS OK HOWEVER MISUSE OF MY TRASH CANS BY HANDLERS......BENT AXLES, TRASH RECEPTACLE SOMETIMES LEFT ON STREET AFTER EMPTIED. AS ALWAYS, THE MONTHLY COST TO RESIDENTS IS VERY IMPORTANT. GREAT SERVICE, VERY SATISFIED. ONCE PER WEEK TRASH PICKUP WOULD BE ACCEPTABLE. COMMUNICATION OF BAD WEATHER DAYS AND IF THE ROUTE IS GOING TO BE DELAYED COULD BE BETTER I THINK OUR TRASH SERVICE IS GREAT! BUT I WOULD DEFINITELY USE A PROVIDED TRASH BIN AS I CURRENTLY DO NOT HAVE ONE. BEST AND FRIENDLIEST WORKERS EVER! THEY WAVE, HONK, LAUGH AND GO THE EXTRA DISTANCE EVERY DAY. WOULD HIGHLY APPRECIATE THE ANNOUNCEMENT OF ANNUAL COLLECTION TIMES REMINDERS ON EMAILS OR TEXTS A WEEK BEFORE COLLECTION. EMAIL SUBJECT SHOULD HIGHLIGHT THAT NEXT WEEK ON THIS DAY THERE WILL BE SO AND SO ANNUAL COLLECTION. NOT LING EMAILS WITH TOO MUCH INFORMATION. GOAL SHOULD BE TO HIGHLIGHT COLLECTION DAY A WEEK IN ADVANCE. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 40 RESULTS 2023 TRASH AND RECYCLING SURVEY I WOULD RECOMMEND REDUCING TRASH SERVICES DOWN TO 1X/WK. FROM 2X/WK. I KNOW OVERALL THAT PEOPLE WOULD NOT MIND. IT MAY TAKE A LITTLE MORE TIME FOR THE TRASH COMPANY TO PICK UP AS THERE MAY BE MORE ON ONE PICKUP VS. TWO, HOWEVER, WILL REDUCE OVERALL SERVICES AND PRODUCE COST SAVINGS. PERHAPS COST SAVINGS TO HOMEOWNER’S AS WELL. EVERYONE BENEFITS FROM IT. TRASH AND RECYCLING SERVICE IS GREAT! GUYS ALWAYS DO A VERY GOOD JOB PICKING THINGS UP, EVEN WHEN WE HAVE MORE THAN THE NORMAL. I AM VERY SATISFIED WITH THE REPUBLIC EMPLOYEES WHO SERVICE OUR NEIGHBORHOOD. THEY ARE FRIENDLY AND COURTEOUS TO DRIVERS. OUR NEIGHBORHOOD HAS A CHEERFUL VIBE ON TRASH/COLLECTION DAYS THANKS TO THEM. I AM NOT AWARE OF AN ANNUAL HOUSEHOLD HAZARDOUS WASTE DROP-OFF EVENT, BUT THAT WOULD BE HANDY BECAUSE THE FORT WORTH ENVIRONMENTAL COLLECTION CENTER DROP-OFF IS NOT CONVENIENT TO SOUTHLAKE. GOOD SERVICE. SOMETIMES MISS PICKING UP BUNDLED BRUSH BUT OTHERWISE OK. THE GUYS WORK SO HARD. PASSING ON MY APPRECIATION N/A VERY PLEASED WITH WASTE COLLECTION SERVICES. CURRENT TRASH COLLECTION AND BULK COLLECTION SERVICES ARE EXCELLENT. REALLY APPRECIATE THEIR HARD WORK. I WOULD LIKE TO SEE THE USE OF AN APPROVED TRASH CONTAINER REQUIRED FOR ALL PICK UPS. WE HAVE A NEIGHBOR WHO CONSTANTLY LEAVES HIS TRASH, INCLUDING GARBAGE, OUT FOR PICK UP IN PLASTIC BAGS. WOULD LOVE TO PARTICIPATE IN THE ANNUAL HAZARDOUS DROP OFF EVENT, BUT IT’S ALWAYS TOO CROWDED. BUT OTHER PEOPLE SEEM TO LOVE IT! THE REPUBLIC TRASH TEAM ARE VERY CORDIAL AND HELPFUL. I DON’T MIND STANDARD TRASH RECEPTACLE AS LONG AS THERE IS NO FEE ASSOCIATED I WISH WE WERE ABLE TO PUT BOXES BY RECYCLE TO BE PICKED UP. WE END UP THROWING AWAY SO MUCH RECYCLING BECAUSE OUR ONE BIN IS NOT ENOUGH FOR US. THAT OR EVEN 2 TIMES A WEEK COLLECTION WOULD BE GREAT FOR RECYCLE. WE EASILY COULD GO GARBAGE ONCE A WEEK AND RECYCLE TWICE IN OUR HOME. THE PROBLEM I HAVE WITH USING THE VENDOR-PROVIDED TRASH CONTAINER IS THAT IT MAKES SOUTHLAKE LOOK MORE LIKE DALLAS, KELLER, FT. WORTH - AND OTHER LARGE CITIES WITHOUT ANY CHARACTER. MY SECOND FEAR IS THAT IF WE STARTED USING THE 95 GALLON VENDOR-PROVIDED TRASH CONTAINER THEN WE WOULD EVENTUALLY BE PUSHED TO ONLY HAVING TRASH COLLECTION ONCE PER WEEK. THIS WOULD BE AWFUL. TWICE PER WEEK TRASH COLLECTION IS AN ESSENTIAL SERVICE FOR SOUTHLAKE RESIDENTS. CRUD CRUISER IN TOWN MORE OFTEN WOULD BE IDEAL. I MUST COMPLIMENT THE TRASH PICK-UP GUYS. THEY ARE VERY COURTEOUS AND DO A GOOD JOB COLLECTING THE TRASH. DEVELOP A RECYCLING CENTER IN SOUTHLAKE SIMILAR TO THE PARK CITY, UT MODEL. SERVICE IS GOOD WE NEED A COMPOST SERVICE AND MORE RECYCLE DAYS 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 41 RESULTS 2023 TRASH AND RECYCLING SURVEY WE MOVED FROM GRAPEVINE (JUST ACROSS KIMBALL) AND FOUND GRAPEVINE COLLECTION TO BE SUPERIOR. AS AN EXAMPLE, ON UNEXPECTED WINDY DAYS, GRAPEVINE COLLECTION TEAM WILL MAKE AN EFFORT TO RAKE OR SWEEP MOST OF THE DEBRIS WHICH MAY HAVE FALLEN OUT OF BIN. LIKE THE TWICE A WEEK PICK UP. ALSO, LIKE THAT WE CAN PUT ANYTHING (BRANCHES, OLD CARPET,ETC.) OUT AND THEY PICK IT UP. ALL THE GUYS ARE FRIENDLY AND DO A GREAT JOB. WE ARE VERY HAPPY WITH THE SERVICE. AS A RESIDENT WE’RE HAPPY WITH CURRENT SERVICES BOTH FOR TRASH & RECYCLING. TIMING IS ALSO CONVENIENT . I THINK BOTH THE RECYCLING & REGULAR TRASH GUYS DO A GREAT JOB. I WOULD PREFER ONCE WEEKLY TRASH COLLECTION. MY DISSATISFACTION IS PICKING UP TRASH AT IRREGULAR TIMES AND SELECTIVELY REJECTING PICK UPS WITHOUT REASONS OR EXPLANATIONS. NO COMPLAINTS, IT’S WORKING WELL FOR OUR FAMILY. SOUTHLAKE SHOULD OFFER 2 TIMES A YEAR FOR DOCUMENT SHREDDING. I’M VERY DISAPPOINTED THAT THIS SERVICE IS NOT AVAILABLE. I AM DISAPPOINTED THAT OUR RECYCLING PROGRAM STOPPED ACCEPTING SHREDDED PAPER. I HAVE BEEN UNABLE TO FIND A FACILITY THAT ALLOWS ME TO DROP OFF SHREDDED PAPER FREE-OF-CHARGE. THINGS ARE ALL GOOD I HAVE NO PREFERENCE ON TRASH CAN USED (CONTINUING TO USE MY OWN IS FINE), BUT I WOULD DEFINITELY LIKE TO CONTINUE TO HAVE TRASH PICK UP TWICE PER WEEK AND RECYCLE ONCE. MY ONLY COMPLAINT IS THAT THEY LEAVE OUR LIDS OPEN ESPECIALLY ON OUR TRASH CANS AND WHEN IT IS RAINING IT MAKES FOR A MESS AND OUR BINS FILL UP WITH WATER. OTHER THAN THAT I AM HAPPY. I LIKE THE 2X PER WEEK BECAUSE OF TRAVEL ETC INCONSISTENCY WITH PICK UP TIMES. FEW TIMES EVEN ON PICK UP DAYS, THE TRASH GUYS DO NOT FULLY EMPTY OUT TRASH CANS, AS THEY ARE IN A RUSH. OTHERWISE IT’S SATISFACTORY. REPAIR THRSH BIN MORE OFTEN I WOULD LIKE TO SEE THE WORKERS WHO PICK UP THE TRASH USE MECHANICAL DEVICE WITH VENDOR PROVIDED TRASH CONTAINER, SO THESE PEOPLE DO NOT “BREAK THEIR BACKS”. SO FAR VERY HAPPY WITH TRASH COLLECTION. FOR RECYCLING, WE ARE UNABLE TO RECYCLE LARGE CARDBOARD BOXES SINCE THEY DON’T FIT INTO THE CITY PROVIDED GREEN RECYLING BIN. DURING THE WINTER HOLIDAYS I WISH RECYCLE COLLECTION WOULD BE TWICE PER WEEK I’M ALL GOT MOVING TO THE STANDARDIZED TRASH CONTAINER SO LONG AS WE STILL HAVE THE ABILITY TO DISPOSE OF ITEMS THAT DON’T FIT IN THE CONTAINER REGULARLY. WE WOULD NEED 2X PER WEEK COLLECTION IF WE ARE LIMITED IN CONTAINER SIZE. USING A STANDARD VENDOR PROVIDED TRASH CONTAINER WILL LOOK MORE APPEALING TO THE APPEARANCE OF CURBSIDE. AMAZING SERVICE, THANK YOU. IF ANYTHING, HAVING AN UPDATE THROUGH AN APP WOULD BE GREAT: WHEN IS NEXT SERVICE, THERE HAS BEEN A DELAY, THE TRUCK IS GOING THROUGH YOUR NEIGHBORHOOD AT X HOURS. BUT THIS WOULD BE ‘NICE TO HAVE’ NOT FUNDAMENTAL. I CALLED LAST MONTH TO HAVE A MATTRESS PICKED UP AND THEY DID ON THE SCHEDULED DAY. VERY HAPPY WITH THE OVERALL SERVICE. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 42 RESULTS 2023 TRASH AND RECYCLING SURVEY NONE I HAVE LARGE CARDBOARD BOXES FROM TIME TO TIME AND THERE IS NO WAY TO EFFECTIVELY RECYCLE THE CARDBOARD SHORT OF CUTTING THE BOXES INTO SMALL ENOUGH PIECES TO FIT IN THE PROVIDED RECYCLE BIN. THE BOXES END UP IN THE GARBAGE INSTEAD. VERY HAPPY WITH THE CURRENT SERVICE. THEY ARE ALWAYS POLITE AND FRIENDLY. OUT TRASH COLLECTORS DO A WONDERFUL JOB. THANK THEM FOR US PLEASE! TRASH COLLECTION CREW ARE DOING A GOOD JOB. LATELY, FOR SOME STRANGE REASON, THE TRASH COLLECTOR TRUCK DRIVER THINKS IT AMUSING TO HONK HIS HORN AS HE SPEEDS AWAY DOWN THE STREET. NOT SURE WHY HE IS DOING THIS. WE SHOULD HAVE BULK TRASH PICK UP FOR LARGER ITEMS 2X PER MONTH LIKE GRAPEVINE HAS. WE PAY MORE FOR TRASH SERVICE THAN GRAPEVINE RESIDENTS WITH LESS SERVICES ONCE A WEEK WOULD BE OK REPUBLIC RAN OVER MY TRASH CAN AND RUINED IT, BUT REFUSED TO REIMBURSE ME. BUT THEY’VE BEEN OTHERWISE FINE. WOULD LIKE PICK UP EARLIER IN THE DAY. TRASH MEN ARE EXTREMELY NICE. REALLY APPRECIATE THERE EFFORT AND KINDNESS. OVERALL, THE PROCESS IS GREAT. I DO WISH WE COULD GET PICKUP AT THE BOTTOM OF OUR DRIVEWAY. WE HAVE TO HAUL OUR BINS ALL THE WAY TO THE TOP OF THE ROAD (WE’RE AT 455 SOUTHLAKE PARK RD E) THE CURRENT TRASH COLLECTION SYSTEM WORKS VERY WELL, AND OFTEN NEED THEM TO PICK UP MULTIPLE CONTAINERS/BAGS OF TRASH WHICH THE DO. THE REASON I DID NOT USE ENVIRONMENTAL SERVICE IS NOT BECAUSE I DO NOT NEED IT. I HAVE ACCUMULATED A FULL SHELF OF BATTERIES ETC. HOWEVER FOR FIVE YEARS UNAWARE OF DATES OR WHERE TO GET RID OF THESE THINGS. I THINK THE PRESENT SERVICE FOLKS ARE GREAT. VERY RELIABLE. ALWAYS READY TO TAKE STUFF. FRIENDLY AND EVEN OFFERED HELP AS I STRUGGLED TO ADD TRASH LATE. THEY HIRE GOOD PEOPLE. WE ARE A LITTLE BUMMED THAT SOUTHLAKE WENT TO JUST THE ONCE A YEAR HAZARDOUS AND ENVIRONMENTAL DROP-OFF. PLEASE MAKE THE CRUD CRUISER 2 TIMES PER YEAR SO THANKFUL FOR THIS SERVICE AND ALL THE HARD WORK EVERY WEEK, NO MATTER THE WEATHER! MAKE HOUSEHOLD HAZARDOUS WASTE DROP-OFF TWICE A YEAR OR ON DEMAND LIKE KELLER. MAKE A CALL AND THEY COME PICK IT UP. SO MUCH BETTER THAN CITY OF DALLAS SERVICE!!! 1. ANNUAL HAZARDOUS WASTE DROP OFF EVENT SHOULD OCCUR MORE THAN ONCE/YEAR BECAUSE THE LINES ARE SO LONG. SHOULD GUARANTEE ENOUGH CAPACITY FOR THE SCHEDULED COLLECTION HOURS. DON’T TURN PEOPLE AWAY AFTER SITTING IN A LINE FOR HOURS. 2. LEAF RECYCLING POSTED ONLINE OFTEN IS NOT CORRECT. THE ACTUAL DATES THEY COME AROUND TO PICK UP APPEAR TO BE RANDOM AND DO NOT COINCIDE WITH THE SCHEDULE POSTED ON LINE. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 43 RESULTS 2023 TRASH AND RECYCLING SURVEY I WOULD LOVE TO KNOW WHEN THE NEXT HOUSEHOLD HAZARDOUS WASTE DROP OFF IS AND WHERE. ASK THE TRASH COLLECTORS TO MAKE SURE THE CONTAINERS ARE OFF THE ROAD AND PREFERABLY NOT THROWN INTO THE YARD. SOMEWHERE NEAR THE EDGE OF THE YARD. I LIKE THE SERVICE NOW AS IS THE EMPLOYEES ARE COURTEOUS AND FRIENDLY. GREAT JOB! ONE PROBLEM IS SOMETIMES THE RECYCLE WILL SKIP OUR STREET AND WE HAVE TO WAIT AN ENTIRE WEEK WHICH IS BAD IF THE CAN IS 100 PERCENT FULL I WOULD LIKE MORE OPPORTUNITIES TO RECYCLE AND SAFELY DISPOSE OF HAZARDOUS WASTE. THE DROP OFF EVENT IS TOO CROWDED AND DIFFICULT. I WOULD LIKE THE TRASH CAN TURNED OVER AND EMPTIED RATHER THAN GRABBING THE BAG OUT. OLD TRASH COLLECTS AT THE BOTTOM OF THE CAN OTHERWISE. NOT INTERESTED IN VENDOR I WOULD LOVE TO RECEIVE A TRASH BIN FROM OUR CURRENT SERVICE PROVIDER. RECYCLING USES VENDOR PROVIDED CONTAINERS AND A “LOADING ARM” ON THE TRUCK TO EMPTY THE CONTAINER. ON THOSE OCCASIONS WHEN I HAVE MORE RECYCLABLES THAN FIT IN THE CONTAINER THE ADDITIONAL ITEMS END UP IN THE TRASH STREAM BECAUSE THE DRIVER ONLY USES THE “LOADING ARM” TO EMPTY THE CONTAINER AND DOES NOT GET OUT OF THE TRUCK TO MANUALLY PICKUP ANY ADDITIONAL RECYCLABLES….. EXAMPLE I HAD A NUMBER OF LARGER BOXES THAT I BROKE DOWN AND TIED…THAT I LEFT NEXT TO THE RECYCLING CONTAINER (FAR AWAY FROM THE TRASH). THE CONTAINER WAS EMPTIED AND THE EXTRA CARDBOARD WAS NOT…. (I FEAR THAT THIS SAME THING WILL HAPPEN IF WE MOVE TO VENDOR PROVIDED TRASH CONTAINERS) WOULD BE WONDERFUL TO HAVE MORE FREQUENTLY LEAD RECYCLING COLLECTION,HAZARDOUS WASTE DROP OFF OR COLLECTION CENTER AND PROBABLY A SOUTHLAKE ENVIRONMENTAL,BULK AND BRUSH CENTER DROP OFF ; ISN’T ONE OF THE MOST RICHEST CITY IN TEXAS ? MEANING WE ARE BUSY WORKING WITH NO TIME TO DRIVE TO FORT WORTH …. REALLY LIKE THE EFFORT AND SERVICE FROM REPUBLIC I THINK THE TWICE WEEKLY TRASH COLLECTION IS VERY IMPORTANT. WE, LIKE MANY IN SOUTHLAKE, HAVE THREE CHILDREN AND OUR TRASH UNFORTUNATELY ACCUMULATES VERY QUICKLY. ONCE A WEEK WOULD BE UNIMAGINABLE. PARTICULARLY IN THE SPRING AND FALL, I WOULD LIKE TO SEE MORE OPTIONS FOR LEAF/BRUSH REMOVAL, AND MORE HAZARDOUS WASTE REMOVAL OPTIONS. NONE I WOULD LOVE TO RECEIVE MORE INFORMATION ABOUT HOW TO DISPOSE OF HAZARDOUS WASTE. HAPPY WITH THE CURRENT PROGRAM I WAS UNDER THE IMPRESSION RECYCLING WASN’T EVEN HAPPENING ANYMORE BC FOR THE LONGEST TIME THE REGULAR TRASH TRUCK WOULD COME BACK AROUND AND DO THE RECYCLING BINS AND THE RECYCLE TRUCK NEVER WOULD COME. THEN I WAS TOLD THAT THE RECYCLING COST TOO MUCH SO WE DID AWAY WITH IT. GOOD SERVICE, THOUGH DIFFICULT TO SEE TWO GUYS HANGING FROM TRUCK IN RAINY/COLD WEATHER. CITY CAN DO BETTER WORKING CONDITION FOR THEM 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 44 RESULTS 2023 TRASH AND RECYCLING SURVEY SOMETIMES, TRASH CART WAS LEFT LYING ON THE GROUND AFTER THE TRASH COLLECTION, WHICH IS NOT SAFE FOR THE DRIVERS AND TRASH CART MAY BE DAMAGED. WE ARE VERY SATISFIED WITH THE VENDOR PLEASE ADD COMPOSTING. I’D ALSO RATHER HAVE RECYCLING 2X’S A WEEK AND TRASH 1X A WEEK. IF THE VENDOR PROVIDED CAN WOULD MEAN AUTOMATED PICK UP LIKE RECYCLING THAT WOULD BE AWESOME - I THINK IT’S SUPER DANGEROUS NOW THE TRASH COLLECTORS HANG OFF THE BACK OF THE TRUCK. NOT THAT I THINK NOW LEAF RECYCLING SEEMS TO HAVE A VERY LIMITED PICK-UP SCHEDULE - DOESN’T MAKE SENSE WITH THE DURATION OF FALLING LEAVES IN MY NEIGHBORHOOD. NA NONE THEY ARE INCREDIBLE PROFESSIONALS. THE HAZARDOUS WASTE DROP-OFF EVENT SHOULD BE MORE FREQUENT, SAY ONCE EVERY 3 MONTHS. I WAS UNAWARE OF THE FT WORTH COLLECTION CENTER DROP-OFF. WE’VE HAD A FEW LAPSES IN SERVICE THAT MADE THINGS A BIT INCONVENIENT, BUT OTHERWISE SERVICE HAS BEEN FINE. ON A FEW OCCASIONS SOME GARBAGE HAS STILL BEEN LEFT IN BINS AFTER PICK UP SERVICE. PICK UP GUYS PUT EMPTY TRASH CAN AT WHEREVER THEY WANT, AWAY FROM A CURBSIDE ALMOST CLOSE TO A MIDDLE OF STREET. THEY SHOULD PUT AN EMPTY CAN AGAINST A CURBSIDE. I’M SATISFIED, WITH THE WAY IT’S HANDLED NOW WE LOVE THE MAN WHO HANDLES OUR RECYCLING! ALWAYS WEARS A BIG, BEAUTIFUL SMILE! JUST BOUGHT A TRASH BIN, AND THE PRICE FOR TRASH SERVICES WILL JUST GO UP IF THAT’S INCLUDED IN THE SCOPE OF WORK. MY PREFERENCE WOULD BE TO KEEP COSTS LOW. CURRENT COMPANY HAS DONE A GOOD JOB OCCASIONALLY THE TRASH CONTAINER IS NOT TOTALLY EMPTIED. WE APPRECIATE THE TWICE WEEKLY PICK UP VERY MUCH! THANK YOU! REPUBLIC HAS DONE A GREAT JOB A MEN THAT SERVICE OUR STREET ARE VERY PROFESSIONAL AND HELPFUL! I VERY MUCH ENJOY BEING ABLE TO PUT BAGGED GARBAGE OUT FOR PICK UP WITHOUT THE USE OF A TRASH CAN SERVICE IS EXCELLENT. AS COSTS GO UP I AM WILLING TO REDUCE TWICE A WEEK TO ONCE A WEEK IF THAT REDUCED THE COST. SAME WITH USE OF THE VENDOR CONTAINER. IF IT KEEPS COST DOWN I AM ALL FOR IT. SERVICE LEVEL IS EXCELLENT I WOULD LIKE TO KNOW MORE CLEARLY WHAT ITEMS CAN BE RECYCLED AND WHICH ONES CANNOT. IF WE SWITCHED TO THE BLUE 95 GALLON VENDOR SUPPLIED TRASH CAN, CAN WE STILL USE OTHER TRASH CANS OR BAGS IN CONJUNCTION? OUR CURRENT VENDOR HAS DONE A GOOD JOB. THE ONLY DRAW BACK IS WHEN THE TRUCKS LEAK OIL OR WET TRASH THEY DO DON’T CLEAN IT UP. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 45 RESULTS 2023 TRASH AND RECYCLING SURVEY THE FW DROP OFF SITE IS SO OUT OF THE WAY THAT IT IS A RARITY I USE IT BUT IF THERE WERE A LOCAL OPTION MORE READILY AVAILABLE (MAYBE QUARTERLY OR AT LEAST SEMI-ANNUALLY) THAT WOULD BE A GREAT ALTERNATIVE. I WOULD LIKE TO NOT HAVE TO DRIVE TO FORT WORTH FOR ENVIRONMENTAL COLLECTION DROP-OFF. THE ANNUAL HAZARDOUS WASTE DROP-OFF ISN’T OFTEN ENOUGH. FORT WORTH ENVIRONMENTAL COLLECTION CENTER DROP-OFF IS TOO FAR CAN WE SWITCH TO THE ONE LOCATED AT 301 HILLSHIRE DR, HASLET, TX 76052 TRASH TEAM DOES A PHENOMENAL JOB AND DESERVES A BUNCH OF CREDIT. SERVICE HAS BEEN VERY GOOD. I DON’T LIKE THE BIG BULL RECYCLING CONTAINER. IT TAKES UP TOO MUCH SPACE IN MY GARAGE. BASICALLY VERY GOOD GOOD SERVICE SO FAR. DON’T CHANGE ANYTHING I HAVE HAD MY PERSONAL TRASH CAN DAMAGED BY THE STAFF EMPTYING IT INTO THE BACK OF THE TRUCK IT WILL BE GOOD TO HAVE TRASH COLLECTED BY A TRUCK THAT CAN LIFT THE CAN. THE CURRENT PROVIDER DOES NOT TURN OVER THE TRASH CAN, ONLY PULL OUT LARGE BAGS FROM IT. SO IF THERE IS SOME SMALL TRASH THAT WAS PUT IN, OR FELL OUT INTO THE CAN, IT REMAINS IN THE TRASH CAN. OTHER THAN THIS MINOR THING, I AM PRETTY HAPPY WITH THE SERVICE. I HAVE GONE AND BEEN TURNED AWAY FROM THE ANNUAL HAZARDOUS WASTE DROP OFF EVENT BECAUSE THEY “WERE ALREADY FULL” AFTER JUST 1 HOUR. THIS EVENT IS GREAT BUT SHOULD BE DONE 2 OR 3 TIMES A YEAR. PREPPING RECYCLE MATERIAL IS WASTEFUL. NEED TO STREAMLINE. THEY ARE PROVIDING A SERVICE AND I FEEL LIKE I AM WORKING FOR THEM, CLEANING AND SORTING WHAT COULD EASILY GO INTO TRASH. MY RELUCTANCE WITH THE CITY PROVIDED LARGE CONTAINER IS THEY IT COULD LEAD TO PICKUP SIMILAR TO THE RECYCLE PICKUP AND WE WOULD NOT BE ABLE TO LEAVE BRANCHES, ETC..... IF THAT IS NOT POSSIBLE, THEN I AM FINE WITH THE LARGE CONTAINER.... NA I WOULD LIKE A SMALLER RECYCLING BIN. I HAVE THE LARGEST ROLLING BIN. I HAVE TO BRING MY RECYCLING TO THE TOP OF THE STREET. I LIVE ON A PRIVATE ROAD (KATELYN LN) AND IT’S TOO FAR TO WALK THE RECYCLE BIN TO THE TOP OF THE STREET. I WOULD LIKE A BIN THAT I CAN TRANSPORT IN THE BACK OF MY SUV, SO IT WOULD BEST TO HAVE SOMETHING THAT IS SMALLER AND WITHOUT WHEELS. I CURRENTLY DO NOT RECYCLE FOR THIS REASON, AND I WOULD LOVE TO START RECYCLING AGAIN! I WOULD LIKE THE CITY TO SWITCH TO THE VENDOR SUPPLIED TRASH CANS. I THINK THAT IT WOULD MAKE THE STREETS LOOK NEATER ON TRASH DAY. CURRENTLY, THE HODGEPODGE OF TRASH CONTAINERS DURING TRASH DAYS ALONG FLORENCE ROAD IS UNSIGHTLY AND WOULD BE IMPROVED WITH COHESIVE CONTAINERS. I FIND IT INCONVENIENT TO NOT BE ABLE TO PUT ADDITIONAL RECYCLABLE MATERIALS OUT THAT DON’T FIT IN THE RECYCLING CART BECAUSE IT IS FULL. I DON’T LIKE TO PUT THAT MATERIAL OUT TO BE INCLUDED WITH THE TRASH PICKUP, NOR DO I WANT TO KEEP IT AROUND FOR AN EXTRA WEEK. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 46 RESULTS 2023 TRASH AND RECYCLING SURVEY LOVE THE TWICE/WEEK PICK UP. WOULD HAVE LOVED TO NOT BUY MY OWN TRASH CAN AND TO HAVE ONE PROVIDED. SERVICE IS GOOD AND THE REFUSE COMPANY PERSONNEL DON’T GENERALLY MAKE A MESS. LEAF RECYCLING IS A GREAT IDEA POORLY EXECUTED. IT SEEMS TO HAVE BEEN DESIGNED WITH OAKS IN MIND, WHICH DROP LATE. MOST OF MY ELM AND PECAN LEAVES ARE DOWN WELL BEFORE THE FIRST RECYCLING COLLECTION DATE. A SINGLE DROP-OFF DAY FOR HAZARDOUS MATERIALS IS INADEQUATE. IF, FOR ANY REASON, I MISS THE ONE DATE I MUST KEEP THE MATERIALS IN MY HOME OR DRIVE 14 MILES TO FORT WORTH. OH YEAH, THE CITY GUARANTEES THAT IT WILL NOT BE ABLE TO HANDLE ALL COLLECTIONS PEOPLE MAY BRING ON THAT ONE DAY. THIS IS A SAD JOKE OF A SYSTEM FOR A CITY THAT DOES SO MANY THINGS RIGHT. VERY HAPPY W CURRENT SERVICES BUT WISH YOU OFFERED MORE HAZARDOUS WASTE OPTIONS. SATISFIED WITH CURRENT SERVICE. BETTER AND EASIER TO FIND TRASH PICK UP DAYS WHEN WE HAVE HOLIDAYS ONLINE. SCHEDULED LEAF RECYCLING COLLECTION WAS MISSED TWICE THIS YEAR AT MY RESIDENCE. BOTH TIMES IT TOOK LONG PHONE CALLS, AND THE RESOLUTION WAS TO HAVE THE LEAVES PICKED UP WITH THE NEXT TRASH CYCLE WHICH DEFEATED THE PURPOSE OF RECYCLING. NEED ANOTHER RECYCLING BIN OR ANOTHER PICK UP DAY - SEEMS LIKE EVERYTHING GETS DELIVERED & THERE’S A LOT OF BOXES 😊 I AM VERY PLEASED WITH THE COMMUNICATION ON DELAYS/SCHEDULE CHANGES. GENERALLY VERY TIMELY/ PREDICTABLE SERVICE AND THE SERVICE EMPLOYEES ARE ALWAYS PLEASANT. THE TREATMENT OF TRASH CONTAINERS LEAVE THE LIDS BROKEN AND PERMANENTLY DETACHED FROM THE TRASH CAN WHICH IS A CONSTANT TO KEEP LIDS ON AND KEEP VARMINTS AND RAIN WATER OUT. THE BOTTOMS ALSO START GETTING HOLES AS THEY SLIDE THE EMPTY CANS ON THE CEMENT TO THE CURB AFTER EMPTIED. I TRULY APPRECIATE YOUR SERVICE TO PICK TRASH AND RECYCLES. I HEARD CARROLL ISD RECYCLES GOT JUST TRASHED NOT RECYCLED. IF THAT’S TRUE, I HOPE CITY STRETCHES OUT THE RECYCLE SERVICE FOR THE SCHOOLS. I WOULD LIKE TO BE ABLE TO DROP OFF HAZARDOUS WASTE ONCE A WHILE. BATTERIES. PAINT. LIGHTBULBS. ETC.. I WOULD BE HAPPY TO HAVE RECYCLING PICKUP TWICE A WEEK. OTHER PLACES I LIVED ONLY PICK UP TRASH ONCE PER WEEK NO IDEA WHY WE HAVE TWICE WEEKLY PICKUP COST IS HIGHER AND WEAR AND TEAR ON OUR STREETS IS MORE. DON’T LOVE HAVING TO CLEAN THINGS FOR THE RECYCLING CONTAINER WHEN SO LITTLE ENDS UP ACTUALLY BEING RECYCLED.....SUCH A FUTILE EXCERCISE AND WASTE OF EVERYONES TIME. NA MORE E-WASTE SERVICES CONSISTENT VERY GOOD SERVICE. I LIKE BEING ABLE TO PUT OUT ANY TYPE OF TRASH, IN ANY TYPE OF BAG/RECEPTACLE. THIS IS A GREAT BENEFIT OF OUR CURRENT SERVICE. THE SERVICE MEN THAT SERVE MY ADDRESS ARE FANTASTIC SAFE AND ON THE WATCH FOR SMALL CHILDREN I HAVE TO WRAP/TIE THE LIMBS. THEY WILL NOT PICK UP A SMALL LIMB IN THE TRASH. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 47 RESULTS 2023 TRASH AND RECYCLING SURVEY I JUST DON’T WANT THE BUNDLE REQUIREMENTS FOR BULK...THERE SHOULD BE NO SIZE RESTRICTIONS.. OVERALL, VERY SATISFIED WITH SERVICES CURRENTLY PROVIDED. GREAT SERVICE, GREAT GUYS ON THE TRUCKS. THE MEN DRIVING AND PICKING UP ARE ALWAYS FRIENDLY AND RESPECTFUL. GOOD TEAM. I KNOW IT VARIES BY HOUSEHOLD, BUT WE WOULD BE FINE WITH ONCE WEEKLY TRASH COLLECTION. NO PREFERENCE RE CONTAINERS, AND GENERALLY SATISFIED WITH SERVICE. THANKS. WE ARE VERY HAPPY WITH THE SERVICES. THEY ARE EXCELLENT. WE HAVE ONLY BEEN IN OUR HOME 5 MONTHS SO HAVE NOT FULLY UTILIZED SOME OF THE SERVICES AVAILABLE. WE ARE VERY HAPPY WITH THE GUYS THAT PICK UP THE TRASH EACH WEEK! MY BIGGEST CONCERN WITH USING VENDOR TRASH CONTAINER IS THE QUANTITY. I CAN CURRENTLY PUT OUT 1 CONTAINER OR I CAN PUT OUT ALL 9 CONTAINERS, IF NEED BE. I FEAR 1 CONTAINER MIGHT NOT SUFFICIENT SOME DAYS I NEED TO DISPOSE OF SOME PAINT THAT I’VE HAD FOR YEARS. I HAD NO IDEA UNTIL THIS SURVEY THAT THERE’S A HAZARDOUS WASTE DROP-OFF EVENT?! OTHER THAN NOT KNOWING THAT, I’VE BEEN VERY SATISFIED WITH THE SERVICES WE’VE BEEN RECEIVING. SERVICE IS VERY CONSISTENT - THE SAME TIME EVERY TUESDAY AND FRIDAY - MUCH APPRECIATED. I THINK REPUBLIC DOES A GREAT JOB. THE GUYS WORK HARD. DRIVER’S DO AN EXCELLENT JOB. I DON’T SEE HOW YOU CAN IMPROVE. I COULDN’T BE MORE IMPRESSED WITH SOUTHLAKE’S TRASH AND RECYCLING WORKERS! THEY ARE SO GREAT AND DESERVE A RAISE! NOT AWARE OF LEAF RECYCLING OR ENVIRONMENTAL COLLECTION CENTER DROP OFF OR ANNUAL HAZARDOUS WASTE DROP OFF. THE CURRENT WASTE PERSONNEL ARE NICE AND WONDERFUL. IF WE COULD REQUEST THINGS VIA APP OR WEBSITE VS HAVING TO MAKE A PHONE CALL, I AM NOT AWARE OF IT. (E.G. - REPLACEMENT RECYCLE CONTAINER, MISSED PICKUP, ETC). NOT A HUGE ASK BUT CERTAINLY A PREFERENCE. OVERALL, I AM VERY SATISFIED WITH THE EFFORT THE TRASH GUYS PUT INTO MAKING SURE ANY ITEMS THAT FALL TO THE GROUND ARE PICKED UP. THEY DO A WONDERFUL JOB. (CAN’T SAY THE SAME ABOUT THE EFFORT OUR MAIL PERSON PUTS INTO THE LITTLE THINGS. DEFINITELY FIRST-WORLD CONCERN. BUT, HEY, IF EVERYTHING WAS PERFECT, THERE WOULD BE SO MANY PEOPLE FRUSTRATED THAT THEY HAD A HARDER TIME LOOKING FOR SOMETHING TO COMPLAIN ABOUT.) THANK YOU FOR THE SURVEY. THE MOST ANNOYING THING ABOUT SERVICE IS THAT THE TRASH PEOPLE JUST THROW THE CONTAINERS ON THE GROUND AFTER EMPTYING THEM....THE CONTAINERS END UP STREWN THROUGHOUT THE STREET....AND THUS GET BROKEN MORE EASILY. IT IS OBVIOUS THAT THEY DO NOT GIVE A SHIT ABOUT THEIR JOB OR THE COMMUNITY THEY WORK IN. FIRE THEM AND START OVER. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 48 RESULTS 2023 TRASH AND RECYCLING SURVEY THE TRASH COLLECTORS ARE VERY NICE. IN ONE INSTANCE, A DOG WAS LOOSE IN OUR NEIGHBORHOOD AND THEY HELPED ME TO CHASE IT DOWN. THEY OFTEN WAVE, AND ARE CONSIDERATE. SOUNDS LIKE A FUNNY THING TO SAY, BUT THEY REALLY ARE PLEASANT! I WISH THEY WOULD COLLECT CLOTHES AND SHOES FOR DONATION TOO AS I HAVE A LOT OF STUFF TO DONATE BUT DON’T HAVE THE TIME TO DROP THEM OFF AT FAR AWAY LOCATIONS. SMALL ANNOYANCE WHEN GARBAGE BIN LID LEFT OPEN, EITHER FILLS WITH RAIN OR CATCHES WIND AND BLOWS OVER. NO ISSUE WITH VENDOR-SUPPLIED RECYCLE BINS. SATISFIED WITH CURRENT SERVICE. RELIABLE, FRIENDLY WORKERS. WORKERS ARE QUICK AND EFFICIENT AND POLITELY AWARE OF TRAFFIC. TRASH PICK-UP CREW OFTEN LEAVE CONTAINERS ONTO THE GROUND ON ITS SIDE. LOOKS VERY UNORGANIZED KEEP THE CURRENT SYSTEM. BEST SERVICE WE EVER HAD. GREAT SERVICE ALMOST EVERY WEEK, THE TRASH PEOPLE LEAVE TRASH ALL OVER THE PLACE. ONE DAY A COUPLE OF WEEKS AGO, THEY SPILLED MY TRASH CAN, LEFT TRASH ALL OVER MY YARD, AND DID SO WHILE I WAS STANDING IN MY YARD. I KNOW IT IS HARD TO FIND GOOD HELP BUT I FIND MYSELF HAVING TO PICK UP TONS OF TRASH IN MY YARD BECAUSE THE TRASH PEOPLE DO A POOR JOB. SCHEDULE ADHERENCE NOT DEPENDABLE. NOT ENOUGH OR LONG ENOUGH HAZARDOUS WASTE DROP OFF. RECYCLE SERVICE WITH TRUCKS THAT PICK UP CONTAINERS BY MACHINE WORKS MUCH BETTER. I WOULD RATHER HAVE TWICE A WEEK RECYCLING AND ONCE A WEEK TRASH THAN THE CURRENT TRASH X2 AND RECYCLE X1. N/A LEAF RECYCLING MORE FREQUENT NOTIFICATIONS WOULD BE HELPFUL. IF YOU PROVIDE A 95 G REPUBLIC TRASH CART: 1. WILL THE REFUSE RATE INCREASE? 2. WILL YOU GO TO ONCE PER WEEK TRASH COLLECTION? 3. WHAT WILL YOU DO WITH THE OLD TRASH BINS? TWO PER HOUSEHOLD? THIS CREATES A LOT OF RECYCLING. 4. MAYBE USE THESE OLD ONES FOR YARD WASTE ONLY? OUR TRASH PICK UP GUYS ARE THE BEST! THEY ARE HELPFUL, DEPENDABLE AND THOROUGH! RECYCLING IS ALWAYS DEPENDABLE AND THOROUGH. GREAT SERVICE RECEIVED CURRENTLY. BEEN VERY PLEASED FOR PAST 12 YEARS IN SOUTHLAKE. I HAVE LIVED IN THE SAME HOME FOR 9 YEARS AND HAVE LOVED OUR TRASH/RECYCLING COLLECTORS. WONDERFUL COMPANY’S/EMPLOYEES. NONE THE AMOUNT OF PICK UPS WAS NEVER OFFERED A CONTAINER FOR GARBAGE COLLECTION AND HAVE LIVED HERE OVER 40 YEARS. WE ARE HAPPY WITH THE CURRENT SERVICE. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 49 RESULTS 2023 TRASH AND RECYCLING SURVEY I UNDERSTAND RECYCLING CURRENTLY COSTS MORE THAN PUTTING IT IN A LANDFILL. IF TRUE, AND PARTICULARLY IF RUMORS THAT RECYCLED ITEMS ARE NO LONGER BEING ACCEPTED BY CHINA, WE SHOULD CEASE COLLECTING RECYCLING AND JUST PUT EVERYTHING IN THE LANDFILL. THE PERIODIC HAZARDOUS WASTE DROP OFF EVENTS ARE A GREAT IDEA, BUT ARE TIMED SO IT/THEY NEVER OCCUR WHILE WE ARE IN TEXAS (NOVEMBER THRU MAY). SUGGEST SCHEDULING EVENTS AT LEAST EVERY SIX MONTHS. WE JUST MOVED TO SOUTHLAKE. VENDOR SUPPLIED TRASH CANS ALLOW ONCE A WEEK SERVICE AND ARE WORTH THE INVESTMENT. CAN YOU PLEASE REMIND CITIZENS TO PLACE LARGE CARDBOARD IN THE RECYCLING BIN. I SEE BOXES SITTING ON CURBS FOR TRASH PICK UP. MY ONLY COMPLAINT WITH THE RECYCLING EFFORT IS THAT WITH THE MECHANIZED PICK UP, REPUBLIC DOES NOT PICK UP RECYCLABLE ITEMS THAT ARE NOT IN THE GREEN BIN. WE NEED MORE COMMUNICATIONS FROM THE CITY ABOUT THIS ISSUE. THANKS. I LIKE THAT THEY TAKE ODDS AND ENDS, NOT JUST WHAT IS IN THE CONTAINER. WE LIVE OFF A BUSY ROAD. WHEN THEY TAKE OUR TRASH AND RETURN OUR CAN, THEY ALWAYS LEAVE IT IN THE DRIVEWAY, NOT OFF TO THE SIDE. SO WHEN WE TRY TO PULL IN TO OUR DRIVEWAY, WE CAN’T GET IN. PLEASE BRING BACK CRUD CRUISER OR PROVIDE LOCAL FACILITIES WE CAN DROP OFF AT. I ONLY NEED TRASH ONCE PER WEEK, NOT TWICE PER WEEK. I WOULD LIKE TO HAVE A LOCAL COMPOSTING PROGRAM AND MULCH SERVICES. WOULD ALSO BE GOOD TO HAVE A PLACE FOR APPLIANCE RECYCLING, LIKE GRAPEVINE. WORKERS FOR TWICE A WEEK TRASH COLLECTION WORK RECKLESSLY. A BRAND NEW TRASH CART WILL NOT LAST 2 MONTHS. THEY THROW THE EMPTY CARTS AND THE COVERS BREAK FROM THE CART QUICKLY. THEY ONCE EVEN DUMP THE FALLEN COVER INTO THE TRASH LEAVING THE TRASH CART USELESS. I THINK PICKING UP THE TRASH, ONCE/WEEK WOULD BE FINE. TWICE IS GREAT BUT NOT NEEDED UNLESS MAJOR HOLIDAYS. I AM HIGHLY SATISFIED WITH THE CREW THAT PICKS UP TRASH & RECYCLING ON LOVE HENRY CT. THEY ARE ALWAYS VERY FRIENDLY, QUICK & EFFECTIVE AT THEIR JOB WOULD BE GREAT IF EVERYONE HAD THE SAME GARBAGE CANS PROVIDED BY THE TRASH COMPANY. ALSO, THE GARBAGE MEN SOMETIMES LEAVE THE GARAGE CANS KNOCKED OVER AFTER COLLECTION. GREAT SERVICE THE PAST 7YRS WE’VE BEEN HERE! THANK YOU IS THERE CURRENTLY AN ANNUAL HAZARDOUS WASTE EVENT? I DON’T FEEL LIKE I KNOW ABOUT THAT. I WOULD LOVE TO HAVE ONE AND AN ELECTRONIC RECYCLING PROGRAM. REALLY APPRECIATE THE ABILITY TO DISPOSE OF YARD TRASH (LEAVES, BRANCHES, GRASS). ALONG WITH MY HOUSEHOLD WASTE. IF WE GO TO MECHANIZED TRASH COLLECTION, WOULD STILL LIKE THE ABILITY TO DISPOSE OF YARD WASTE SEPARATELY. I NEED A LEAF RECYCLING DURING MARCH/APRIL FOR THE LEAVES AND SEEDS DROPPING NOW OFF THE TREES. IT LOOKS LITERALLY TRASHY FOR RESIDENTS TO LEAVE TRASH BAGS ON THE CURB. ANIMALS GET INTO BAGS LEFT OUT OVERNIGHT AND SPREAD TRASH EVERYWHERE. IT MAKES OUR TOWN LOOK UNCLEAN AND GROSS. PROVIDE EVERYONE WITH TRASH CONTAINERS. LEAF COLLECTION DATES ARE NOT RIGHT. MOST OF THREES HAVE NOT LOST LEAFS BY THEN. 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 50 RESULTS 2023 TRASH AND RECYCLING SURVEY THE TEAM THAT COMES INTO OUR NEIGHBORHOOD CONSISTENTLY DOES A GREAT JOB. I AM VERY HAPPY WITH THE HARD WORK THEY DO. THANK YOU!! TIMING FOR PICK UP COULD BE A LITTLE BETTER. THE CREW IS ALWAYS SO FRIENDLY AND WE JUST THINK THEY ARE GREAT. THE REASON WHY I DO NOT WANT THE LARGE PROVIDED TRASH CAN IS BECAUSE IT CHEWS UP A LOT OF ROOM IN MY GARAGE. I LIKE IT FOR THE RECYCLE BECAUSE THEY ONLY COME ONCE A WEEK. WITH TRASH BEING PICKED UP TWICE A WEEK, I DON’T NEED A GIANT CONTAINER. I HAVE ZERO FAITH THAT ANYTHING ACTUALLY GETS RECYCLED. COMPOST RECYCLING IS NEEDED AND SINGLE STREAM DROP OFFS FOR CARDBOARD, PLASTICS (INC SOFT PLASTICS) COMPOST ETC. NOT CONFIDENT THAT RECYCLED PRODUCTS ARE RECYCLED TWICE A WEEK TRASH COLLECTION IS PERFECT. ONCE A WEEK RECYCLING IS GOOD ENOUGH. THE CURRENT COMPANY GENERALLY DOES A FANTASTIC JOB. HAVING A PROVIDED TRASH CAN THAT CAN BE EMPTIED MECHANICALLY WOULD BE GREAT, BUT LOTS OF PEOPLE STILL NEED BAG COLLECTION IN THE SUMMER WITH YARD DEBRIS SO THAT’S ANNOYING TO BALANCE THE COST/BENEFIT. VERY SATISFIED NOW GREAT SERVICE. RECYCLING CONTAINER USED TODAY IS FINE BUT PREFER OUR OWN CONTAINERS FOR ALL NON RECYCLABLES. WE DON’T NEED THE CITY TO SPEND MONEY ON SUPPLING RECYCLE BINS FOR EVERYONE. I DON’T WANT TO SEE EXTRA SPENDING TO INCREASE BILLING. MAYBE RECYCLE EVERY OTHER WEEK. I NEVER FILL MY CITY BIN IN ONE WEEK OR EVEN TWO. TRASH PICKUP IS PERFECT AND SO ARE THE EMPLOYEES. GREAT JOB!!!! THINK RESPONSIBILITY! THANK YOU. TRASH COLLECTION AT A FREQUENCY OF 2 TIMES PER WEEK ALLOWS RESIDENTS TO KEEP CANS OUT OF SITE AND NOT SMELL UP THEIR HOMES. THIS IS A GREAT SERVICE THAT WE VERY MUCH VALUE. I WOULD PREFER A COMPOST PICK UP AND MULCHING PROGRAM I LOVE THE FACT THERE ARE CERTAIN DATES FOR HAZARDOUS WASTE. WHEN WE GET TO THE COLLECTION SITE THEY ARE ALREADY FULL. SO MANY PEOPLE USING THE SERVICE. IF THE SMALL TOTER IS REQUIRED, THEN TRASH PICK UP MUST BE 2X/WEEK. LARGE CONTAINERS ARE DIFFICULT TO STORE AS THEY CANNOT BE LEFT OUT AND VISIBLE FROM THE STREET. I JUST LOOKED OUTSIDE AND EACH NEIGHBOR HAS AT LEAST 4-6 BAGS OF TRASH OR TRASHCANS. THIS IS NOT PLANO. WE ARE ALL ON 1/2 ACRE LOTS WITH HEAVILY WOODED / LANDSCAPED YARDS. IF YOU ARE GOING TO REDUCE OUR TRASH SERVICE HOW ABOUT 96 GALLON ORGANIC WASTE CAN (IN ADDITION TO A SINGLE GARBAGE CAN)? I COULD KEEP THAT THING FULL 6-9 MONTHS OF THE YEAR. KEEP THE CRUD CRUISER EVENT! THEY DO A GOOD JOB THE DROPOFF FOR HAZARDOUS MATERIALS AND DRUGS SHOULD BE AVAILABLE EVERY WEEK AND CONVENIENTLY LOCATED IN SOUTHLAKE. THE GUYS DO A REALLY GREAT JOB! THIS IS THE FIRST CITY I’VE LIVED IN WHERE THE TRASH SERVICE IS REMARKABLY GOOD! CURRENT SERVICES OFFERED AND CONTRACTOR UTILIZED ARE ABOVE AVERAGE IN MY OPINION 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 51 RESULTS 2023 TRASH AND RECYCLING SURVEY N/A OUR ONLY PROBLEM IS THAT WE FEEL THAT THE TRASH COMPANY SHOULD PROVIDE US WITHA REGULAR TRASH TUB WITH WHEELS. THANKS FOR MAKING IT EASILY UNDERSTOOD WHEN TRASH COLLECTION IS DELAYED DUE TO WEATHER OR HOLIDAYS I AM SATISFIED WITH OUR TRASH SERVICE TWICE A WEEK AND RECYCLE PROVIDER CONTAINER ONCE A WEEK. ONCE PER WEEK RECYCLING COLLECTION IS NOT ENOUGH. THE GUYS ARE GREAT THAT WORK ON THE TRUCKS, VERY IMPRESSED WITH THEM FOR TAKING ALL AND DOING IT WITH A SMILE AND WAVING HELLO. OUR DRIVERS ARE AWESOME! SEVERAL TIMES A MONTH MY TRASH COLLECTION OR RECYCLE COLLECTION IS SKIPPED VERY GOOD SERVICE, TIMELY, COLLECTS DISCARDED ITEMS VERY SATISFIED IT WOULD BE GREAT IF LEAF RECYCLING COULD START SOONER IN THE FALL. I ALSO THINK THE CITY COULD DO A BETTER JOB ADVERTISING IT SO MORE PEOPLE WILL USE IT. GREAT SERVICE. NO ISSUES TO REPORT. WE DON’T KNOW THE CERTAIN SERVICES EXIST, LIKE, BULK 4 CUBIC YARDS/WEEK, ETC. NEED TO PROVIDE/ REMIND INFORMATION ABOUT THESE SERVICES I THINK OUR CURRENT SERVICE IS AWESOME. I DON’T REALLY NEED TO HAVE TRASH PICKUP TWICE A WEEK (I ONLY PUT OUR OUT ON RECYCLE DAYS), BUT I KNOW MANY LIKE THAT. ALSO, I’M NOT NECESSARILY OPPOSED TO A VENDOR PROVIDED TRASH ROLLER TRASH CAN, BUT SINCE I ALREADY OWN ONE I DON’T NEED IT (AND WOULD HAVE ANOTHER TRASH CAN IN MY GARAGE TO FIGURE OUT WHERE TO PUT). COLLECTORS HAVE BEEN VERY NICE AND HELPFUL. QUESTIONS 4 & 5 DON’T ALLOW VALUE SELECTION. I AM VERY SATISFIED WITH TRASH & RECYCLING. QUESTION COULD WE GET PHONE INFORMATION ON RECYCLING ITEMS - THE LID INFO IS GREAT, BUT NOT COMPLETE. SOUTHLAKE I’M EXTREMELY SATISFIED WITH TRASH PICKUP. I’M SURE IT’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“ONCE A YEAR”. I WILL BE TRAVELING FOR THIS YEAR DROP OFF DATE, I WILL HAVE TO WAIT FOR THE NEXT YEAR). FORT WORTH LOCATION IS JUST TOO FAR FOR ME TO DO SO. THE TRASH COLLECTION MEN ARE FRIENDLY AND HELPFUL CURRENT GARBAGE PICK UP IS FANTASTIC CURRENT TRASH CREW IS AWESOME. PLEASE DO NOT MANDATE FORT WORTH STYLE RECYCLING. LARGE TRASH BINS LEADS TO ONCE PER WEEK TRASH PICKUP. THIS ATTRACTS RATS, ANTS AND OTHER WILDLIFE TO DIG IN THE GARBAGE AND SCATTER IT INTO THE ENVIRONMENT. I THINK THEY DO A GREAT JOB. I WOULD LOVE FOR SERVICE TO PROVIDE A DURABLE TRASH CAN FOR REGULAR TRASH PICKUP I’M VERY SATISFIED WITH MY SERVICE VERY EFFECTIVE EVEN COLLECTING ON HOLIDAYS. WOULD LOVE RECYCLING 2 TIMES A WEEK RELIABLE SERVICE. APPRECIATE THE NOTIFICATIONS WHEN SERVICE IS INTERRUPTED. CURRENT SERVICE IS SATISFACTORY. I HAVE NO COMPLAINTS WE’VE ALWAYS HAD THE NICEST WORKERS THAT WILL WAVE TO OUR LITTLE ONE. IF THEY’LL CAN’T MAKE IT WE ARE USUALLY NOTIFIED. THAT IS NICE. DONT KNOW THE SCHEDULE OF WHEN THEY HAVE SPECIFIC PICK UP DATES OUR TRASH TRUCK DRIVER IS AWESOME HONKS THE HORN WHEN KIDS ARE OUTSIDE PLAYING. THEY DO A GOOD JOB. THE CITY IS DOING A GREAT JOB. GREAT AND RELIABLE SERVICE 5. PLEASE TELL US ANYTHING ADDITIONAL ABOUT YOUR SATISFACTION OR DISSATISFACTION WITH THE SERVICES CURRENTLY OFFERED. 53 RESULTS 2023 TRASH AND RECYCLING SURVEY THIS PAGE INTENTIONALLY LEFT BLANK 54 RESULTS 2023 TRASH AND RECYCLING SURVEY MOST PEOPLE ON OUR STREET ONLY USE TRASH SERVICE ON TRASH/RECYCLE DAYS. SENIOR DISCOUNT OUR COLLECTOR IS HARD WORKING NONE OUR TRASH SERVICE IS WONDERFUL! THANKS TO REPUBLIC! SOMETIMES I THINK IT WOULD BE OKAY TO SWITCH TO HAVING ONLY ONE PICK-UP EACH WEEK, PARTICULARLY IF THE SAVINGS TO THE CITY WOULD BE MATERIAL. I WOULD DEFINITELY PREFER IT TO HAVING A MAJOR INCREASE IN THE MONTHLY CHARGE FOR TWICE-A-WEEK SERVICE START PICKUP EARLIER SO THAT VERY LATE AFTERNOON PICKUP IS ELIMINATED CLOSER LOCATION FOR HAZARD WASTE DROP OFF I MOVED HERE FROM PLANO WERE WE HAD WEEKLY TRASH PICKUP IN A VENDOR CONTAINER, AND EVERY OTHER WEEK RECYCLING PICKUP. I MISS THE LARGE WHEELS OF THE VENDOR TRASH CONTAINER (EASY TO ROLL), SO I’D LOVE TO MAKE THAT SWITCH. IF YOU COLLECT RECYCLING LESS OFTEN THAN WEEKLY I’LL NEED A SECOND CONTAINER MANY WEEKS. I SEE NO NEED TO PARTICIPATE IN TRASH PICK UP MORE OFTEN THAT ONCE A WEEK. WE ONLY NEED TRASH COLLECTION ONCE A WEEK. LOWER THE COST OF TRASH COLLECTION! I SUGGEST THAT WE MOVE TO ONCE PER WEEK TRASH COLLECTION TO REDUCE COSTS. IMPROVE RECYCLING. BULK COLLECTION OF RECYCL CURRENTLY SATISFIED WITH SERVICE. I WOULD NOT CHANGE ANYTHING IT WOULD BE NICE TO RAKE LEAVES TO CURB AND HAVE A TRUCK COME BY AND SUCK THEM UP WITH A BIG HOSE UNIT. NO NEED FOR BAGGING OR PUTTING IN CAN. NEEDED MORE THAN THE FEW DATES OFFERED AS LEAVES FALL YEAR ROUND. ONCE A WEEK TRASH PICKUP IS PROBABLY SUFFICIENT AND THEN REDUCE THE PRICE. THANKS FOR TAKING THIS SURVEY. PLEASE DO NOT USE VENDOR PROVIDED CARTS. THEY ARE TO LARGE AND UNSIGHTLY TO NEIGHBORHOODS AS CAN’T BE KEPT OUT OF SIGHT. I THINK TWICE A WEEK FOR TRASH IS TOO MUCH, ONCE A WEEK WOULD BE FINE CHANGING TO FULLY AUTOMATED TRASH PICK UP IS NOT DESIRABLE. TWICE A WEEK GARBAGE COLLECTION IS TOO FREQUENT; ONCE A WEEK IS SUFFICIENT IF WE COULD REDUCE FEES. THEY PUSH A TRASH CONTAINER FAR AWAY FROM A CURB SITE. NOPE- THANKS OPTION FOR LOWER PRICE IF TRASH COLLECTION ONLY ONCE PER WEEK MANY TIMES DURING THE YEAR I HAVE TO PUT A LARGER AMOUNT OF TRASH AT THE CURB THAT WOULD NOT FIT INTO A SINGLE CONTAINER. IT WOULD NEED TO BE PICKED UP BY HAND AND DISPOSED OF. IF USING A SINGLE CONTAINER TRASH BIN IS WITH THE INTENT OF USING THE AUTOMATED TRASH COLLECTION SIMILAR TO THE RECYCLING PROCEDURE I WOULD NOT BE IN FAVOR OF IT 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? 55 RESULTS 2023 TRASH AND RECYCLING SURVEY 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? ONLY THING TO CHANGE IS TO MAKE SURE THAT TRASH CONTAINERS DO NOT BLOCK THE DRIVEWAY I WOULD LIKE TO SEE MORE WEEKLY & YEARLY RECYCLING DAYS. TWICE A WEEK TRASH PICKUP IS EXCESSIVE FOR RESIDENTIAL. ANYONE WHO HAS THIS MUCH TRASH IS PROBABLY NOT RECYCLING PROPERLY. PLEASE ADVERTISE MORE ABOUT ANNUAL COLLECTION FOR HAZARDOUS MATERIALS. CONSIDER OFFERING TWO DAYS IN A ROW. BETTER COMMUNICATION, BY THE CITY, OF THE NOTIFICATION SERVICE. I FOUND THE FEATURE BY ACCIDENT AND FIND IT USEFUL/ ESPECIALLY AT HOLIDAY TIMES OR INCLEMENT WEATHER. I WOULD RECYCLE TRUTH AND THROW MAGA EXTEMISM LED BY HUFFMAN AND MCCASKILL INTO THE BOTTOM OF THE TRASH HEEP. I THINK THAT WAS IS MOST IMPORTANT IS TO INCREASE RECYCLE COLLECTION AS MOST PEOPLE IS TRASHING CARDBOARD; ALSO, WE NEED TO REINFORCE: WHAT IS RECYCLE? LEAF RECYCLING MORE OFTEN AS MOST OF THE LEAVES GO TO THE TRASH, PEOPLE DO NOT WANT TO WAIT TO TAKE AWAY THE LEAVES AND THEY PUT IT TOGETHER WITH TRASH. FINALLY, WE NEED MORE OFTEN ENVIRONMENTAL COLLECTION OR HAZARDOUS WASTE DROP-OFF. MAYBE EVERY TWO MONTHS, PUT CONTAINERS BACK INTO YARD OR DRIVEWAY AND NOT IN ROADWAY I WOULD BE SATISFIED WITH ONCE WEEKLY TRASH COLLECTION. 1. EASIER NOTIFICATION WHEN TRASH WILL NOT BE COLLECTED. 2. TRASH COLLECTION TIME KEEPS CHANGING, SOMETIMES MORNING AND SOMETIMES LATE EVENING. IT NEEDS TO BE CONSISTENT. OTHER CITIES HAVE A DROP-OFF SITE FOR ELECTRONICS AND HAZARDOUS MATERIALS THAT IS OPEN TO RESIDENTS YEAR-ROUND DRIVING TO FORT WORTH IS NOT A CONVENIENT OPTION. SEE ABOVE . ALSO, WOULD LIKE TWO HAZ WASTES PER YEAR. KEEP THE PROGRAM AS IS I WOULD LIKE TO SEE MORE RECYCLING DONE. MUCH OF THE PACKAGING IS NOT ACCEPTED, ESPECIALLY STYROFOAM. IN THE WORLD OF FAST FOOD AND TO GO, AS WELL AS GROCERY PACKAGING, WE COULD DO MORE. I WISH THERE WAS A WAY THAT PEOPLE COULD GET FINED FOR PUTTING RECYCLABLES IN THE TRASH CAN. THERE IS NO EXCUSE NOT TO RECYCLE!! THE CITY MAKES IT SO EASY!! PEOPLE NEED MORE EDUCATION ON WHAT IS RECYCLABLE AND THAT “IF IT DOESN’T GO IN THE BIN IT DOESNT’ GET RECYCLED”. MANY LEAVE BOXES ON SIDE OF ROAD AND DON’T BREAK THEM DOWN TO FIT IN BIN. I WOULD USE THE NEW TRASH CANS. IT WOULD BE EXTREMELY HELPFUL TO HAVE A DROP OFF STATION IN THE CITY FOR RECYCLING LIGHTBULBS AND BATTERIES. NO CHANGES NECESSARY HAVE AUTOMATED REGULAR TRASH PICK-UP SIMILAR TO RECYCLING PICK-UP BE NEAT AND PEAK UP ALL TRASH, AND AVOID SPILLING PAPERS AND BOXES IN STREET. 56 RESULTS 2023 TRASH AND RECYCLING SURVEY NO CHANGES SUGGESTED. CURRENT SERVICE DOES GREAT JOB! THANK YOU. THE CURRENT SERVICE IS EXCELLENT. NONE MAKE PEOPLE PAY FOR PAPER BAGS FOR THEIR LEAVES. A LOT OF PEOPLE PUT LEAVES OUT AT THE CURB IN THE FALL IN LOTS AND LOTS OF PLASTIC BAGS WHICH IS HORRIBLE FOR THE ENVIRONMENT, WHEN THEY COULD JUST MULCH THEIR LEAVES. SOUTHLAKE IS WAY BEHIND IN THIS. OTHER COMMUNITIES (FOR YEARS NOW), MAKE PEOPLE BUY PAPER BAGS FOR THEIR LEAVES WHEN IT’S NORMAL PICK-UP DAYS AND NOT THE LEAF RECYCLING DAYS. WHY FILL THE LAND FILLS WITH LEAVES? ONCE A WEEK COLLECTION IS ENOUGH. GETTING EXPENSIVE WITH TWICE A WEEK THIS MIGHT BE A STUPID IDEA, BUT, I APPRECIATE GETTING A NOTIFICATION FROM AMAZON IF MY DELIVERY IS GOING TO BE LATTER THAN ANTICIPATED. I WOULDN’T MIND IF WE HAD SCHEDULED WINDOWS FOR OUR TRASH PICK-UP, AND IF PICK-UP WAS GOING TO BE EARLIER OR LATER (OR DELAYED A DAY FOR BAD WEATHER) GETTING A PING-TEXT MESSAGE. I KNOW, THERE’S A LOT OF TECHNOLOGY AND PLANNING FOR THAT SORT OF THING, BUT IT MIGHT BE EASIER TO DO IN THE FUTURE. LEAF RECYCLING IS NOT EFFECTIVE WHEN YOUR YARD SERVICE DOESN’T COME IN THAT WINDOW OF TIME TO LEAVE IT AT THE CURB I HAVE YET TO SUCCESSFULLY USE IT I WOULDN’T WANT A BIG TRASH CAN THAT WE HAVE TO USE. WE DON’T PRODUCE THAT MUCH TRASH AND I DON’T WANT TO TAKE UP MORE ROOM IN THE GARAGE SINCE WE AREN’T ALLOWED TO STORE THEM OUTSIDE CHANGE TO TRASH PICKUP ONCE PER WEEK. THE TRASH SERVICE IS PRETTY GOOD. SOMETIMES IT IS LATE BUT THEY ALWAYS COME THE NEXT DAY. TWICE A WEEK IS ESSENTIAL ESPECIALLY IN THE HOT WEATHER. AND WE COULD NOT DO LESS THAN ONCE A WEEK ON RECYCLABLES. MORE CLARITY AT WHAT CAN BE INCLUDED IN THE RECYCLING BIN. MANY TIMES NOT SURE. IN RE: A VENDOR-PROVIDED TRASH CONTAINER: MY VIEW LIKELY WOULD BE AFFECTED BY (A) COST TO ME (DIRECT AND INDIRECT, E.G., THROUGH TAXES) AND (B) WHETHER A RESIDENT COULD SUPPLEMENT THE VENDOR-PROVIDED TRASH CONTAINER WITH ONE OF THEIR OWN, IF/WHEN NEED TO DO SO WERE TO ARISE. IN RE: POTENTIALLY SWITCHING TO ONCE-A-WEEK TRASH PICK-UP: MY VIEW WOULD BE AFFECTED BY THE EXTENT OF ANY COST OR ANY SAVINGS (DIRECT OR INDIRECT) TO ME. I LIKE THE TWICE A WEEK PICK UP, BUT DO NOT NEED IT. IN FACT THERE ARE MANY WEEKS WHEN I ONLY PUT OUT RECYCLING, AND NO TRASH. THE ONLY TIME I USE THE 2X WEEK PICK UP IS WHEN I AM GETTING RID OF YARD TRASH. PROVIDE A LOCAL DROP OFF POINT FOR HAZARDOUS WASTE RATHER THAN HAVING TO DRIVE TO THE FORT WORTH ESC OR WAIT HOURS IN LINE FOR THE CRUD CRUISER. OFTEN WE HAVE MORE RECYCLING THAN WHAT CAN FIT IN THE RECEPTACLE. IT WOULD BE GREAT IF WE COULD LEAVE ADDITIONAL RECYCLING BESIDE THE CONTAINER FOR PICKUP. I ALMOST FEEL LIKE WE NEED RECYCLE TWICE A WEEK WITH THE VOLUME OF RECYCLING WE HAVE. THE RECYCLING LEAVES A MESS AND THROWS RECYCLING CONTAINERS ON THE GROUND INSTEAD OF SITTING IT UPRIGHT OR IN FRONT OF OUR DRIVEWAY SO YOU CAN’T GET IN OR OUT, VERY UNFRIENDLY. 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? 57 RESULTS 2023 TRASH AND RECYCLING SURVEY I DON’T THINK WE NEED A TWICE PER WEEK TRASH PICKUP. I DON’T USE THE SECOND DAY AND I NOTICE A LIMITED NUMBER OF MY NEIGHBORS DOING SO (THEY TYPICALLY PUT TRASH OUT ONE DAY OR THE OTHER). I WOULD STRONGLY SUGGEST YOU RE-PURPOSE THE SECOND TRASH COLLECTION DAY TO BE A YARD WASTE RECYCLING DAY. I THINK IT IS BAD FOR THE ENVIRONMENT AND LIKELY MORE EXPENSIVE FOR THE CITY (DEPENDING ON HOW THE CONTRACT WITH REPUBLIC IS WRITTEN) TO PUT YARD WASTE WITH THE GENERAL TRASH IN A LANDFILL. IF THERE IS A DAY WHERE YARD WASTE COULD BE COLLECTED FOR RECYCLING, IT WOULD BE BENEFICIAL ALL THE WAY AROUND. YOU COULD ALSO ELIMINATE THE SPECIAL LEAF COLLECTION DAYS BY DOING THIS. GUYS DO A GREAT JOB! FRIENDLY AND POLITE! KUDOS! THE 95 GALLON SIZE PROPOSED FOR TRASH BIN IS TOO LARGE FOR US. A SIZE SIMILAR TO THE SMALLER RECYCLE BIN WOULD BE MORE USABLE FOR US. WE ARE REQUIRED TO STORE IN GARAGE AND THE LARGER BIN WOULD NOT FIT IN IF WE CONTINUE TO USE THE RECYCLE BIN. WE DO NOT HAVE SPACE IN OUR GARAGE FOR THE PROVIDED RECYCLING CONTAINER. IT IS IN AT TOO BIG. WE APPRECIATE THE ABILITY TO USE OUR OWN TRASH CONTAINER, WHICH IS SMALL AND FITS INSIDE OUR GARAGE, OUT OF SIGHT OF OUR NEIGHBORS AND IS PLEASING TO OUR HOA. IT WOULD BE GREAT TO HAVE RECYCLING PICK UP TWICE/WEEK TOO IT WOULD BE A GREAT INITIATIVE TO ASK RESTAURANTS TO REDUCE PLASTIC AND STEROFOAM. THE SAME WITH STRAWS, ASK OR REGULATE THEM TO BE OF CARTON/PAPER. MAKE THE CITY MORE ENVIRONMENTALLY FRIENDLY. WOULD YOU CONSIDER TO HAVE A SEPARATE TRASH CAN PROVIDED FOR YARD WASTE? MY FAMILY IN SAN ANTONIO HAS A SEPARATE PROVIDED CAN FOR “GREEN” WASTE. SUGGESTIONS: 1) WOULD BE GOOD IF CITY PROVIDED THE APPROPRIATE RECYCLING BAGS TO PUT INTO THE RECYCLING CAN/CART, OTHERWISE PLASTIC BAGS ARE USED WHICH AREN’T GOOD FOR THE RECYCLING CENTERS. 2) WOULD BE GOOD TO GET A YEARLY REPORT ON HOW MUCH THE CITY RECYCLES. 3) IT WOULD BE A REAL BENEFIT IF COMPOSTING WAS ALSO AN OPTION TO DIVERT WASTE FROM LANDFILLS. PAYING FOR TRASH 2X/WEEK SEEMS EXCESSIVE BUT OUR RECYCLING BIN IS FULL WEEKLY SO PLEASE KEEP THAT ONCE A WEEK! AFRAID IF TRASH IS PICKED UP ONLY WEEKLY IT WOULD SMELL REALLY BAD IN MY GARAGE IN THE HOT SUMMER MONTHS. WOULD PREFER A ONCE PER WEEK PICKUP OF YARD WASTE ONLY INCLUDING UNBUNDLES LIMBS I THINK THE LEAF RECYCLING SHOULD BE EXTENDED THRU MARCH ADD TIRES TO RECYCLING PLEASE ADD MORE LEAF PICK UP IN MARCH - LIVE OAKS DROP LEAVES THIS TIME OF YEAR, NOT IN THE FALL, AND WE HAVE TONS OF BAGS THAT GO IN THE TRASH. ALSO, I WOULD NOT UTILIZE A SUPPLIED TRASH BIN. I PREFER PUTTING BAGS OUT. WHEELED BINS WOULD NOT BE A GOOD USE OF MONEY. SEMI ANNUALLY FOR HOUSEHOLD HAZARDOUS WASTE DISPOSL THE CURRENT SERVICES ARE FINE. NONE 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? 58 RESULTS 2023 TRASH AND RECYCLING SURVEY WE APPRECIATE THE LEAF COLLECTION, BUT WOULD LIKE MORE DATES FOR THIS SERVICE SINCE LEAVES ARE DROPPING OVER THE COURSE OF 2-3 MONTHS. IF THE CITY/SERVICE WOULD PROVIDE A LARGE TRASH RECEPTACLE, I WOULD BE MORE THAN HAPPY TO GO TO A ONCE A WEEK PICKUP THE MEN WHO DO THIS WORK, REALLY SEEM TO CARE! WE HAVE ENOUGH RECYCLE TO PUT OUT TWICE A WEEK. IF POSSIBLE, CLOSING THE LIDS ON THE BINS AFTER TAKING OUT THE TRASH, ESPECIALLY ON RAINY DAYS. IF VENDOR PROVIDES BIN, WE’D NEED ONE WITH THE BAR ON THE FRONT THAT ALLOWS IT TO LOAD ON A TRAILER HITCH CARRIER. WE HAVE LONG DRIVEWAY AND HOOK IT TO A GOLF CART TO WHEEL IT DOWN MORE HAZARDOUS WASTE EVENTS AND ELECTRICAL RECYCLING. SO GRATEFUL TO OUR TRASH AND RECYCLING SERVICE I WISH RECYCLING WERE TWICE A WEEK CITY MAKE SURE PEOPLE DON’T LEAVE THEIR TRASH CANS OUT FOR DAYS. CODE A BETTER JOB OF DRIVING AROUND I WAS NOT AWARE THAT LEAVES GET RECYCLED? I WOULD LIKE AN OPTION TO HAVE CURBSIDE CHRISTMAS TREE RECYCLING. DOES OUR CURRENT MIXED RECYCLING HAVE A GOOD RATE OF ACTUAL RECYCLED ITEMS OR DOES EVERYTHING END UP IN THE TRASH? I WOULD CHANGE NOTHING WOULD LIKE THE RECYCLING 2 DAYS A WEEK NONE IT WOULD BE NICE TO KEEP HEALTHY (NOT DISEASED - EG. ROSES) LANDSCAPE TRIMMINGS OUT OF OUR LANDFILLS. THESE ITEMS COULD BE PICKED UP MONTHLY OR BI-MONTHLY (LIKE THE LEAF RECYCLE PROGRAM) AND MULCHED FOR CITY AND RESIDENT’S USE (LIKE OUR CHRISTMAS TREE RECYCLE PROGRAM). IF THIS PROGRAM PROVED SUCCESSFUL, IT COULD REDUCE WEEKLY BULK TRASH PICKUP TO A BI-WEEKLY OR MONTHLY PROGRAM SCHEDULE, OR THE CITY COULD ALTERNATE BETWEEN THE 2 SERVICES. THIS PROGRAM WOULD BE FOR CITY & RESIDENTIAL USE ONLY. CONTRACTORS FOR YARD, LANDSCAPE, TREE TRIMMING ETC SHOULD CONTINUE TO HAUL AWAY DEBRIS CREATED BY THEIR SERVICES; OR, IF COST/BENEFIT ANALYSIS ALLOWED, CONTRACTORS COULD UTILIZE THIS SERVICE FOR A FEE AT OUR CITY’S DESIGNATED MULCHING SPOT. CITY OF SL COULD DO THE MULCHING IN-HOUSE OR SUBCONTRACT TO 3RD PARTY VENDOR (LIKE ALPINE, ETC). CRUDE MOBILE SERVICE SHOULD BE FOUR TIMES A YEAR VERSUS ONLY TWICE A YEAR...ONCE EVERY QUARTER. LET US SIGN UP TO RECEIVE AN EMAIL ABOUT CHANGES IN SERVICE DAYS AROUND HOLIDAYS, BAD WEATHER, ETC. IT’S ON THE WEBSITE (THANKS!) BUT AN EMAIL REMINDER WOULD BE GREAT! WOULD NOT CHANGE ANYTHING JUST BE CONSISTENT AND PICK UP REGULAR TIMES. WOULD LIKE TO HAVE RECYCLING OCCUR MORE OFTEN THAN ONCE A WEEK. ONCE PER WEEK TRASH PICKUP WOULD BE OK AND SAVE THE CITY MONEY. VERY HAPPY WITH THE SERVICE. THE CHANGE FROM THE SMAL RECYCLING BIN TO THE ROLLING WAS AN EXCELLENT ONE YEARS BACK. IF YOU WERE TO GO TO THE LARGE TRASH BINS, I’M NOT SURE WHERE I WOULD PUT IT IN MY GARAGE 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? 59 RESULTS 2023 TRASH AND RECYCLING SURVEY I WOULD NOT WANT TO MAKE THIS CHANGE. OUR CURRENT TRASH CANS WORK FINE, SO GETTING ANOTHER ONE FOR FREE WOULDN’T MAKE SENSE WE USE BAGS FOR OUR TRASH BECAUSE IF WE ARE TRAVELING, A TRASH CONTAINER DOESN’T NEED TO BE BROUGHT BACK IN THE HOUSE. MAKE SURE THERE’S AN ACTUAL REPRESENTATIVE IN THE CITY WHO’S RESPONSIVE TO INQUIRIES. WE DO NOT WANT OUR PRICING INCREASED DUE TO “MATCHING” OR NEW TRASH CANS. I’M RELUCTANT ABOUT THE 95-GALLON TRASH CART BECAUSE: 1) I HAVE NO GOOD PLACE TO STORE IT, 2) I SUSPECT A LOT OF PEOPLE WILL LEAVE THEM OUTSIDE AND THEY WILL BE UNSIGHTLY, AND 3) I’M WORRIED YOU WON’T ALLOW ME TO PUT OUT MORE TRASH THAN WILL FIT IN IT, WHICH I OCCASIONALLY NEED TO DO. HOW ABOUT REDUCING COST OF TRASH PICKUP BY GOING TO ONCE A WEEK PICK UP. CURRENT SERVICE WORKS VERY WELL FO ME AND MY HOUSEHOLD. I WISH MORE PEOPLE WOULD READ AND FOLLOW THE RULES! IF PEOPLE DON’T PAY ATTENTION TO HOW IT IS SUPPOSED TO BE HANDLED, IT MAKES THE WORKERS JOBS JUST THAT MUCH HARDER, PLUS TRASH BLOWS ALL OVER THE NEIGHBORHOOD! EVERYTHING IS FINE. MAKE IT CLEAR WHAT IS RECYCLABLE. ESPECIALLY WHAT TYPES OF PLASTICS YOU CAN PUT IN THE CART. NO. CONTAINERS SHOULD BE REQUIRED I LIKE THE IDEA OF UNIVERSAL CANS FOR TRASH. MAYBE AUTOMATE PICK UP OF TRASH SIMILAR TO RECYCLING. I WOULD LIKE TO SEE UPDATES, IF ANY, TO ALLOWABLE RECYCLABLE LIST. THE CURRENT VENDOR COULD NOTIFY THE CITY OF ANY CHANGES AND THEN THE CITY COULD INFORM ITS RESIDENTS OR PUBLISH THE UPDATED LIST ON THE CITY WEBSITE. IN TERMS OF THE OPTION OF HAVING ANOTHER CITY PROVIDED LARGE BIN, I DO NOT HAVE ROOM IN THE GARAGE TO STORE IT. AS PERSONS WITH DISABILITY, WE CANNOT USE THE LARGE VENDOR PROVIDED TRASH CONTAINER - EVEN ON WHEELS BECAUSE CANNOT REACH THE LID TO OPEN TO PUT TRASH IN, AND ALSO TOO HEAVY TO ROLL. OUR PEOPLE THAT USED TO PICK UP OUR TRASH WERE KIND ENOUGH TO PUT OUR TRASH CANS BACK INTO OUR DRIVEWAY. THE SAME WITH THE RECYCLE AND SOMETIMES CANNOT FIND SOMEONE TO ROLL IT OUT TO THE STREET FOR THE TRUCK, AND BACK INTO OUR DRIVEWAY. I’M PLEASED WITH CURRENT SERVICE. I WOULD PREFER VENDOR SUPPLIED TRASH CANS FOR ESTHETICS AS LONG AS TRASH BAGS COULD BE COLLECTED AS WELL FOR ITEMS THAT DON’T FIT IN THE BIN. ENCOURAGE RESIDENTS TO USE RECYCLE CONTAINERS INSTEAD OF PUTTING IT IN BLACK BAGS. IT IS VERY IMPORTANT TO RECYCLE. WOULD LIKE MORE COMMUNICATION ON WHEN THE CITY HAZARDOUS WASTE PICK UPS ARE VENDOR PROVIDED TRASH CONTAINER -- ONLY ONE? NONE 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? 60 RESULTS 2023 TRASH AND RECYCLING SURVEY GENERALLY PLEASED WITH CURRENT SERVICE…FREQUENCY, VENDOR SERVICE LEVEL, AND TERMS AND CONDITIONS. IT WOULD BE GREAT IF WE COULD GET TEXT REMINDERS ABOUT TRASH PICK UP SCHEDULES AROUND THE HOLIDAYS. I WISH WE HAD THE HAZARDOUS WASTE DROPOFF TWICE A YEAR INSTEAD OF ONCE. I’D LIKE TO KNOW WHAT THE CITY COULD SPEND THE MONEY ON INSTEAD OF RECYCLING PICKUP. THERE HAVE TO BE BETTER APPROACHES THAT MAKE BOTH FISCAL AND ENVIRONMENTAL SENSE. THE TRASH COLLECTION EMPLOYEES ARE FANTASTIC. CONSISTENT PICK UP TIMES PLEASE IF IT MAKES IT EASIER FOR REPUBLIC TO PROVIDE TRASH RECEPTACLES THAT IS GREAT. WE WOULD DO WHATEVER IS BEST FOR THE SERVICE. I THINK WE COULD HAVE ONCE A WEEK TRASH AND RECYCLING. NOTHING TO CHANGE. I WOULD BE WILLING TO PAY FOR A HAZARDOUS WASTE HOUSE COLLECTION SERVICE IN ORDER TO DISPOSE OF MATERIAL LIKE PAINT AND ELECTRONICS IN THE TIME BETWEEN THE ANUAL COLLECTION EVENTS. HAVING A COMPOSTABLE TRASH COLLECTION SERVICE MAY BE AN INTERESTING SERVICE TO EXPLORE IN ORDER TO REDUCE LANDFILL IMPACT I WOULDN’T MIND USING A DESIGNATED CONTAINER FOR TRASH IF WE COULD STILL PUT OTHER ITEMS OUT AS WE DO NOW. I LOVE THE HAZARDOUS COLLECTIONS - JUST WISH THERE WERE MORE. I HAVE ALSO USED THE FREE SHREDDING AND ELECTRONIC COLLECTIONS. DO NOT CHANGE ANYTHING WITH THE CURRENT MODEL - IT WORKS AND KEEP OUR COMMUNITY CLEAN. THE GUYS WORK EXTREMELY HARD AND I ADMIRE THEIR WORK ETHIC - COLD OR HOT DAYS WORKING 8+ HOURS. WE SHOULD HAVE AN APPRECIATION DAY FOR THE WORKERS. I FIND THE SERVICE OUTSTANDING. THANK THEM FOR ME. REGARDING THE GARBAGE CANS YOU ARE PROPOSING WE AREN’T LIMITED TO JUST USING THAT ....CORRECT? LIKE I MENTIONED EARLIER WE HAVE A LOT OF YARD DEBRIS WHICH GENERATES SEVERAL BLACK BAGS AND THE RECEPTACLE ILLUSTRATED WOULD NOT HOLD EVERYTHING. I USE MULITPLE CANS SOMETIMES WHEN I HAVE LOTS OF WASTE THAT WEEK. DON’T KNOW HOW A VENDOR PROVIDED SOLUTION WILL AFFECT THAT. IF THERE IS A VENDOR SUPPLIED BIN, HELP IN RECYCLE OR DISPOSAL OF PERSONAL BINS WOULD BE HELPFUL. WITH THE BIGGER TRASH CAN YOU MAY NOT NEED THE TWICE PER WEEK PICKUP. HOWEVER, THERE ARE TIMES WHEN PEOPLE HAVE EXTRA TRASH (AROUND HOLIDAYS FOR EXAMPLE). IF THERE IS ONLY ONE PICKUP PER WEEK, WE WOULD NEED TO BE ABLE TO PUT OUT MORE THAN ONE TRASH CAN FULL DURING THOSE BUSY TIMES. IF THERE IS A STRICT ONE TRASH CAN LIMIT, THEN THE TWICE A WEEK PICKUP BECOMES MORE IMPORTANT. SEE ANSWER # 5 THE CURRENT VENDOR IS VERY GOOD ABOUT PICKING UP LARGE TRASH ITEMS OR YARD WASTE THAT IS BUNDLED OR SET BY THE CURB. WE TRY TO MAKE IT AS EASY AS POSSIBLE FOR THEM TO PICK UP LARGE TREE LIMBS, YARD WASTE BAGS, ETC. THEY USUALLY PICK UP WHAT IS PUT BY THE CURB. WE ARE VERY HAPPY WITH THIS SERVICE. 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? 61 RESULTS 2023 TRASH AND RECYCLING SURVEY I WOULD SOMETIMES WISH THERE WAS A MULCHING SERVICE (IN ADDITION TO CHRISTMAS TREES). NEED TO KNOW HOW THESE QUESTIONS IMPACT THE COST OF THE SERVICES TO BE PROVIDED. THAT IS THE ONLY WAY I CAN ANSWER THESE QUESTIONS. THE GENTLEMEN DO A FINE JOB. THEY ARE PROFESSIONAL AND COURTEOUS. TWO THUMBS UP FOR THEM! ADD A WEEKLY BAGGED GRASS PICK UP GO TO ONCE A WEEK TO KEEP COST DOWN. USING BIG PROVIDED CANS PUTS PEOPLE OUT OF WORK, THEY ARE VERY DIFFICULT TO STORE AND SENIORS HAVE TROUBLE USING. IF WE GO TO ROLLING CARTS, CAN WE ALSO PUT OUT BAGS IF THE CAN IS FULL? WHAT IS THE COST OF A SECOND CART? IF IT WOULD LOWER THE COST OF TRASH SERVICE, I WOULD RECOMMEND MOVING TO A ONCE-A-WEEK TRASH PICK UP OR AN EVERY 2 WEEK RECYCLE PICK UP SCHEDULE. THIS WOULD BE IMPORTANT IF COSTS WERE REDUCED TO LOWER THE NUMBER OF WEEKLY TRASH DAYS. I WOULD SWITCH TO ONCE WEEKLY PICKUP. I HAVE LIVED IN OTHER COMMUNITIES IN MARYLAND, PENNSYLVANIA, AND COLORADO, ALABAMA, AND GEORGIA, ALL WHICH HAD WEEKLY PICKUP. I WAS SHOCKED TO MOVE HERE AND LEARN THAT WE HAD TWICE A WEEK PICK UP. COULD WE CUT OUR REFUSE BILLS IN HALF BY SWITCHING TO ONCE WEEKLY? PEOPLE WILL COMPLAIN AT FIRST, BUT THEY WILL GET USED TO IT, SINCE THIS IS THE NORM IN MANY OTHER PARTS OF THE COUNTRY. IF EVERYONE WOULD JUST RECYCLE MORE, EVEN A FAMILY OF 6 CAN GET BY WITH ONLY WEEKLY TRASH PICKUP. PLEASE CONSIDER THIS AND SAVE ALL THE FAMILIES MONEY ON OUR EVER INCREASING WATER AND REFUSE BILLS! THANK YOU DO NOT LET REPUBLIC CHARGE FOR THE NEW CANS BY RAISING THE RATES. THEY HAVE DESTROYED 3 OF MY TRASH CANS AND STILL HAVE NOT REIMBURSED US FOR THE DESTRUCTION OF THE 2 THIS YEAR. WHAT HAPPENS WHEN I HAVE MORE YARD WASTE IN THE SPRING AND FALL THAT WON’T FIT IN THE BIN? I NEED MORE INFORMATION. PREFER CONSISTENCY IN TRASH SCHEDULES AND A TRUCK THAT CAN AUTO PICK UP CONTAINERS JUST LIKE THE RECYCLING TRUCK DOES. MORE LENIENT YARD WASTE PICK UPS PLEASE TIP THE TRASH CAN OUT. DON’T JUST PICK THE BAG OUT I’D PREFER TO KEEP THE 2 DAYS A WEEK TRASH SERVICE. ESPECIALLY WHEN IT’S SUMMER AND THINGS START TO SMELL. AS I WALK OR DRIVE THROUGH NEIGHBORHOODS, I SEE THAT PEOPLE DON’T ADHERE TO WHAT CAN ACTUALLY BE RECYCLED AND HOW TO PROPERLY RECYCLE ITEMS…MANY ITEMS ARE NOT CLEAN AND OTHER NON RECYCLABLE ITEMS ARE MIXED IN. I FEEL LIKE THE CITY SHOULD SEND OUT A FLYER ABOUT WAS IS ACTUALLY RECYCLABLE AND HOW TO PROPERLY CLEAN ITEMS. THANK YOU FOR THIS SERVICE! FORT WORTH COLLECTION SITE IS TOO FAR BUT THE HAZARDOUS COLLECTION EVENTS ARE TOO SMALL (HAVE TO LINE UP HOURS IN ADVANCE OR GET STUCK WITH YOUR STUFF). IT WOULD BE GREAT IF THE RECYCLING TRUCK COULD TAKE CARDBOARD BOXES OR ADDITIONAL ITEMS THAT WILL NOT FIT IN THE RECYCLE BIN. BROADEN THE LANGUAGE OF RECYCLE ITEMS/BULK ITEMS AND USE CITY PROVIDED BIG TRASH PICKUP TRASH CANS. THERE SHOULD BE A CITY REP CONTACT / LIASON TO DEAL WITH REPULIC SERVICES INSTEAD OF THE RESIDENT CALLING AND DEALING WITH A THIRD PARTY. 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? 62 RESULTS 2023 TRASH AND RECYCLING SURVEY WOULD LOVE THE ABILITY TO SET OUT/RECYCLE ELECTRONICS I APPRECIATE THE TEXT REMINDERS THROUGH THE CITY. FOR THE LEAF RECYCLING AND BULK PICKUP, IT WOULD BE HELPFUL TO RECEIVE A TEXT A FEW A DAYS IN ADVANCE SO WE CAN PREPARE, INSTEAD OF THE MORNING OF THE BULK/LEAF PICKUP. THE WEBSITE DOES A FAIRLY GOOD JOB OF TELLING US WHAT ITEMS CAN BE RECYCLED. HOWEVER, I’VE CALLED THE CITY WITH QUESTIONS NOT ANSWERED ON THE WEBSITE AND I’VE BEEN TOLD TO CALL THE RECYCLING COMPANY DIRECTLY. I’D LIKE TO SEE A FOCAL POINT PERSON IN OUR CITY WHO REALLY UNDERSTANDS OUR RECYCLING DETAILS. ALSO, IT WOULD BE GREAT IF OUR CITY HAD A DEPT OF ENVIRONMENTAL AND SUSTAINABILITY OR POSITION TO INITIATE CITY PROGRAMS AND WORK WITH OUR SCHOOLS TO PROMOTE EARTH FRIENDLY PRACTICES, NOT JUST A VENDOR SUPPLIED RECYCLING RECEPTACLE. OUR CITY COULD DO SO MUCH MORE. WE WOULD LIKE A PERMANENT COLLECTION SITE IN TOWN TO DROP OFF ALL HAZARDOUS HOUSEHOLD ITEMS. ELECTRONICS, BATTERIES, FLUORESCENT LIGHT BULBS ETC. NO. CHANGES. !! THE PROPOSED CARTS ARE LARGE. FINDING A PLACE TO STORE ANOTHER ONE IS AN INCONVENIENCE. I WOULD LIKE TO HAVE A TRASH CONTAINER PROVIDED IF WE WERE STILL ABLE TO PUT OUT EXTRA BAGS, WHEN NEEDED. ENCOURAGE REDUCTION OF PLASTIC CONTAINERS, I REALLY CAN’T BELIEVE HOW NOBODY CARES, PLASTIC STRAWS, CONTAINERS FOR TAKE AWAYS , CUPS…EVERYWHERE AND NOBODY RECYCLES THAT… I AM SURE WE CAN DO BETTER. IT IS NOT ENVIRONMENTALLY FRIENDLY AT ALL. I AM A VERY SATISFIED CUSTOMER. LIKE IT THE WAY IT IS VENDER PROVIDED TRASH CANS LOVE TWICE PICK UP, ESPECIALLY FOR US FAMILIES THAT USE OUR KITCHEN & GRILLS, COOKING 98% OF OUR MEALS AT HOME. KNOWING THE APPROXIMATE TIME OF PICK UPS ALSO ALLOWS FOR US TO GET CANS TO THE CURB CLOSER TO PICK UP TIME DURING INCLEMENT WEATHER. THIS HELPS PREVENT TRASH BEING SCATTERED IN YARDS IF THE WINDS KNOCK DOWN THE CANS. IF MY HOUSEHOLD HAD A PROVIDED 95-GALLON TRASH CART, WE WOULD ONLY NEED COLLECTION ONE TIME PER WEEK. THE TRASH CART WOULD ALSO PREVENT ANIMALS AND BIRDS FROM GETTING IN THE TRASH. IF WE DO GO TO THE CITY PROVIDED CANS WE REALLY WANT TO MAKE SURE THAT WE WILL BE ABLE TO PUT OUT MORE THAN THE CAN HOLDS. WE DO NOT WANT TO BE LIMITED TO JUST THAT AMOUNT. I WASN’T AWARE OF LEAF COLLECTION OR ENVIRONMENTAL DROP OFF CLOSER TO SOUTHLAKE I’D LIKE TO KNOW IF OUR RECYCLING IS TRULY BEING RECYCLED, OR IF IT’S JUST GOING INTO MAINSTREAM WASTE. PLEASE GIVE A WAY TO LOWER COSTS THE ONLY THING WE’D LIKE IS TO KNOW WHEN THEY’RE COMING - EARLY MORNING, MID AFTERNOON, ETC. NO CHANGE THAT INCREASES RATES LEAVE IT LIKE IT IS. PRICE STAY THE SAME KEEP IT THE SAME! 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? 63 RESULTS 2023 TRASH AND RECYCLING SURVEY IF THERE IS A CHANGE TO THE BLUE CART WANT TO MAKE SURE THAT ALL THOSE JOBS OF THE CURRENT EMPLOYEES WORKING THE BACK OF THE TRUCK WILL BE MOVED TO ANOTHER DUTY SO NO ONE IS LAID OFF. IF THERE IS A CHANGE TO THE BLUE BIN AND WE GO TO ONCE PER WEEK PICK UP, WANT TO KNOW HOW EXTRA TRASH WILL BE HANDLED ESPECIALLY DURING HIGH PEEK TIMES LIKE HOLIDAYS. THANK YOU WE DO NOT NEED TRASH PICKED UP TWICE WEEKLY. NOT SURE HOW MANY PEOPLE DO. I THINK ONCE A WEEK FOR BOTH TRASH AND RECYCLING MIGHT BE ENOUGH AND COULD SAVE US MONEY. CONSIDER TAKING A POLL? ALSO PLEASE SEE MY COMMENT ABOVE ABOUT MANUALLY PICKING UP LARGE BOXES NEXT TO THE RECYCLING BIN INSTEAD OF PUTTING THEM IN THE TRASH AND BETTER INFORM PEOPLE ABOUT THIS. I ASSUME THEY THINK THOSE BOXES ARE BEING RECYCLED. I LIKE WHAT YOU ARE DOING BUT I DON’T LIKE THE ONE SIZE FITS ALL CANS. CONSIDER OFFERING A DISCOUNTED TRASH RECEPTACLE WASHING SERVICE TWICE PER YEAR. MANY COMPANIES DO THIS SERVICE NO WE ARE IN A CULDESAC & THE VENDOR PARKS AT THE END OF OUR DRIVEWAY & THEY STAND THERE GET THEIR ACT TOGETHER PUTTING ON GLOVES, ETC & WE ARE BLOCKED IN UNTIL THEY ARE SET UP FOR THE DAY (EVEN THOUGH WE ARE IN OUR VEHICLES, WITH BACKUP LIGHTS ON, NEEDING OUT). THEY WAVE WHEN THEY ARE DONE, BUT IT’S ANNOYING TO BE BLOCKED IN. OTHER THAN THAT, EVERYTHING IS GOOD. TWICE WEEKLY TRASH COLLECTION IS DEFINITELY IMPORTANT DURING THE WARM MONTHS OF THE YEAR AND SOMEWHAT LESS IMPORTANT DURING THE COOLER MONTHS WHEN TRASH CAN SIT LONGER IN THE GARAGE BEFORE BEING PLACED CURBSIDE FOR PICKUP. I THINK THEY DO A PRETTY GOOD JOB! NOTHING. MORE FREQUENT CHEMICAL/DRUG DROP-OFF DRIVING TO THE FORT WORTH LOCATION FOR HAZARDOUS WASTE IS TOO FAR TO BE ABLE TO ESTABLISH A GOOD ROUTINE OF GETTING RID OF THOSE BAD CHEMICALS. ALL IN ALL, WE’RE EXPERIENCED EXCELLENT TRASH COLLECTION SERVICES THIS YEAR. NEED LEAF COLLECTION, NOT IN BAGS. SHOULD BLOW LEAVES TO CURB AND COLLECT WITH TRUCK VACUUM. . SOME NEIGHBORHOODS HAVE TONS OF OAK TREES. PICK UP APPLIANCES IS IT POSSIBLE FOR THE CITY TO PROVIDE COMPOST BINS? WE MOVED FROM AUSTIN RECENTLY AND COMPOST BINS WERE VERY USEFUL TO SEGREGATE THE FOOD/WET TRASH FROM THE DRY REGULAR TRASH. WITH OUR CURRENT FREQUENCY A MEDIUM/SMALL VENDOR PROVIDED BIN SET SHOULD MAKE THIS EVEN MORE EFFICIENT AND CONVENIENT. 1 BIN TRASH, 1 BIN RECYCLE AND 1 BIN FOR COMPOST COLLECTION. THE COMPOST BIN CAN BE OFFERED AS OPTIONAL IF PEOPLE DON’T WANT TO PAY FOR IT. SEE PREVIOUS ANSWER... TWICE A WEEK IS GREAT! WHAT OTHER CITY DOES THAT? HOWEVER WE NEED TO WORK ON THE RECYCLING PROGRAMS HERE. 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? 64 RESULTS 2023 TRASH AND RECYCLING SURVEY I LIKE USING THE CART FOR TRASH AND ONE FOR RECYCLING, DO NOT LIKE PEOPLE USING BLACK TRASH BAGS FOR TRASH AND NOT USING THE CART AT THE PRESENT TIME. WE HAVE THE BEST TRASH ENGINEERS WITH THE BEST SERVICE. THANKFUL FOR YOU!!! HOW ABOUT CURBSIDE HAZARDOUS WASTE, AS I HAD TO MISS THE LAST 3 YRS OF THE EVENT DUE TO OTHER COMMITMENT NONE NEED DOORSIDE HHW COLLECTION LIKE COLLEYVILLE THEY ARE THE BEST! MORE OFTEN HAZARDOUS WASTE COLLECTION PROGRAM. NOTHING. ALL IS GREAT! WOULD PAY MORE FOR TRASH TO BE BROUGHT TO CURB AND PUT BACK IN PLACE! IT’S RARE BUT WAS THAT WAY IN A PREVIOUS TOWN WE LIVED IN AND WAS AMAZING. HELPED ELDERLY FOLKS, REDUCED CRIME AS PEOPLE DIDN’T KNOW AS EASILY WHO WAS ON VACATION ETC. THEY’RE DOING A GREAT JOB. ALTERNATE OPTION IF ALOT OF RECYCLING ONE WEEK EXCEEDS LARGE CAN (POST CHRISTMAS ETC) PLEASE INCREASE THE TIME TO PICKUP YARD WASTE. SOME OF THE OAK TREES SHED IN JANUARY WELL DONE SERVICE. NO PROBLEMS AND FEW EXPECTATIONS SEE ABOVE VERY SATISFIED WITH CURRENT COLLECTION SCHEDULE AND REPUBLIC NONE. ADDING A CITY PROVIDED TRASH RECEPTACLE. CAN RECYCLING CONE 2X A WEEK? THANKS I HONESTLY DONT SEE A NEED TO CHANGE ANYTHING. I HAVE NO PROBLEM USING OUR OWN BIN. IF THERE WAS A DRAMATIC INCREASE TO USING A VENDOR SUPPLIED BIN, I WOULD NOT BE IN SUPPORT OF IT. SEE ABOVE BACK DOOR PICK UP WOULD IMPROVE STREET SAFETY AND NEIGHBORHOOD APPEARANCE. I KNOW THEY’VE ADDED A CARDBOARD CONTAINER AT BICENTENNIAL BUT I HAVE NOT SOUGHT IT OUT. WE USUALLY JUST THROW OUT ADDITIONAL PACKAGING FOR TRASH PICKUP. I WOULD LIKE TO RECYCLE MORE TYPES OF ITEMS. WOULD LIKE TO SEE RECYCLING PICK-UP TWICE A WEEK. NO WE LOVE THEM! SO HELPFUL AND NEVER HAVE HAD AN ISSUE. EVERYTHING ELSE IS A “MEH”. GREAT, WOULD NOT CHANGE ANYTHING DO NOT CHANGE ANYTHING IT IS GREAT COMPARED TO WHAT I HEAR IN OTHER CITIES. HAVE A TIME BLOCK OF WHEN TO EXPECT PICKUP TRASH. PICKUP IS VERY UNPREDICTABLE. I WISH OUR NEIGHBORS WOULD STOP USING THE RECYCLING CAN FOR GARBAGE. I GUESS NEITHER OF US CAN DO MUCH ABOUT THAT, THOUGH! 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? 65 RESULTS 2023 TRASH AND RECYCLING SURVEY I AM OPEN TO USING A CITY ISSUED STANDARD SIZE GARBAGE CONTAINER, AS LONG AS I CAN CONTINUE TO USE MY OWN GARBAGE CANS TOO. ALSO, IT IS KEY THAT THEY COME TWICE PER WEEK, SINCE IT WOULD SMELL VERY BAD IF THEY CHANGED TO ONE DAY PER WEEK. RECYCLE ONCE PER WEEK IS WORKING GOOD. I DON’T HAVE A PROBLEM USING VENDOR TRASH CONTAINERS AS LONG AS THEY WILL ACCEPT ANY TRASH THAT WON’T FIT IN THE COONTAINER. THE EMPLOYEES AT REPUBLIC ARE WONDERFUL, POLITE AND PROFESSIONAL. THEY SHOULD BE COMMENDED YOU SHOULD KNOW THAT MY HUSBAND OWNS A TRASH AND RECYCLING CONSULTING COMPANY IN THE NATION. THIS IS WHAT HIS COMPANY DOES. THEY HANDLE THE BIGGEST PORTFOLIOS ACROSS THE COUNTRY. THERE IS NO CHARGE AND THEY MANAGE ALL THINGS DEALING WITH TRASH AND RECYCLING GOING FORWARD. IF YOU WOULD LIKE TO FIND OUT MORE PLEASE CALL ME OR EMAIL ME AT LACI4444@GMAIL.COM 817-781-8890 IF USE CITY PROVIDED TRASH BIN, WOULD WANT OPTION TO PROVIDE ADDITIONAL TRASH IN OWN CONTAINER IF DID NOT FIT HAPPY TO CONTINUE USING MY OWN TRASH CONTAINER TO AVOID INCREASING FEES. BUT HAPPY TO USE A VENDOR TRASH CONTAINER IF FEES REMAIN THE SAME. WHATEVER PROVIDER SELECTED SHOULD ENSURE THEIR PEOPLE DON’T LEAVE TRASH THROUGH THE NEIGHBORHOOD AND DON’T THROW TRASH CANS AROUND. AS STATED ABOVE, COMPOST SERVICES. I’D BE WILLING TO DEFRAY COSTS BY REDUCING RECYCLING PICK UP TO TWICE PER MONTH SINCE THE BIN IS SO LARGE. VERY PLEASED WITH TRASH SERVICE! THEY ARE ALWAYS SO HELPFUL!! SINCE I LIVE ALONE, I DON’T WANT TO WHEEL AROUND TRASH CANS TWICE A WEEK. I WANT TO SIMPLY PLACE MY TRASH BAG BY THE CURB. TOO OFTEN TRASH MACHINE GETS FILLED AND THEY DON’T PICK US UP SINCE WE ARE END OF ROUTE. THEY SHOULD SOLVE THIS NO CHANGES IF WE GO TO COMPANY TRASH CANS, THOSE WHO HAVE NUMEROUS HOUSEHOLD MEMBERS NEED TO BE ABLE TO PURCHASE MORE THAN 1. THE 95 GALLON TRASH CONTAINER WOULD BE VERY NICE BUT IT IS NOT CRITICAL. NONE I WOULDN’T CHANGE ANYTHING! THE LEAF PIC UP NEVER SEEMS TO RUN WHEN WE NEED IT THE MOST SO WE BAG AND PUT OUT BUT WE HAVE AND GET EVERYTHING ACCUMULATED IN OUR YARD. MORE CONSISTENCY WITH THE TIMES THEY COME MIGHT BE NICE, BUT OVERALL I AM VERY HAPPY WITH SERVICE. NONE NONE WOULD LOVE RECYCLE TWICE A WEEK 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? 66 RESULTS 2023 TRASH AND RECYCLING SURVEY I’D LIKE TO KNOW SPECIFICALLY WHAT IS ALLOWED FOR RECYCLING AND WHAT ISN’T. I’VE BEEN FOLLOWING THE INSTRUCTIONS ON MY BIN WHICH ALLOWS PLASTIC BAGS BUT I’VE HEARD OTHER RESIDENTS SAY THEIR BINS SAY PLASTIC BAGS AREN’T ALLOWED. WHICH IS IT? WHEN I’VE CALLED TO ASK, THE PERSON ANSWERING DOESN’T SEEM KNOWLEDGEABLE, THEY HAVE TO LOOK IT UP AND IT’S NOT LISTED ON THE WEBSITE WHICH IS WHERE I LOOKED BEFORE CALLING. GREAT JOB! PLEASE ARRANGE PICK UP ALONG ROADS LEADING TO SCHOOLS DURING SCHOOL DROP OFF TIMES. IT DOESN’T HELP THAT THE TRUCK JUST STOPS AND BLOCKS TRAFFIC. BETTER EDUCATION ABOUT WHAT IS RECYCLABLE VS LANDFILL. MANY PEOPLE LEAVE CORRUGATED MATERIAL LEANING UP AGAINST THEIR RECYCLE BINS, UNAWARE THESE CANNOT BE PICKED UP BY THE TRUCK’S LIFT ARM. I THINK WE ARE VERY LUCKY TO HAVE THE SYSTEM THAT IS CURRENTLY SET UP FOR SOUTHLAKE RESIDENTS. THANK YOU. THE VENDOR PROVIDED TRASH CANS WOULD PROBABLY PREVENT LIGHTER WEIGHT TRASH CANS FROM BLOWING OVER IN STRONG WIND. REALLY THINK RECYCLING COLLECTION IS A WASTE OF MONEY. IF SAVING DOLLARS ARE IMPORTANT, I WOULD DROP THIS. CURRENT SERVICE IS FINE. SEE ABOVE. WE ALL NEED TO DO MORE. WOULDN’T MIND SECOND DAY OF RECYCLING. I INHERITED MY TRASH/RECYCLING BINS AND THEY ARE PRETTY BEAT UP. LOVE THEM, BUT NEW ONES WOULD BE FINE. WE ALWAYS HAVE ENOUGH RECYCLING TO HAVE 2 PICKUPS A WEEK. THEY SHOULD NOT PICK UP ON MAIN STREETS DURING RUSH HOUR AND START/STOP OF SCHOOL HOURS. I LIVE ON SHADY OAKS/HIGHLAND ST BY DURHAM WHEN PARENTS ARE DROPPING OFF THEIR KIDS AND IT IS VERY INCONVENIENT AND DANGEROUS FOR THE TRUCKS TO BE ON THE ROAD DURING PEAK DROP OFF AND PICKUP TIMES. WE LOVE OUR TRASH SERVICE. THEY ARE THE NICEST GUYS!! N/A USING VENDOR PROVIDED RECEPTACLES MEANS AND EXTRA TRIP TO BRING IT BACK IN AFTER PICK UP. PUTTING GARBAGE IN THEM WILL CAUSE THEM TO SMELL ESPECIALLY IN THE SUMMER. THOSE THAT ARE LEFT OUT ALL DAY WILL BE BLOWN AROUND DURING A STORM. NO TYING UP LIMBS INTO 4 FT BUNDLES IS MORE OF A HASSLE AS I GET OLDER. NO ISSUES. WOULD BE RECEPTIVE TO 95 GAL TRASH CONTAINER FOR SIMPLICITY AND APPEARANCE HOWEVER BELIEVE IT COULD BECOME EXTREMELY HEAVY AND DIFFICULT TO MANEUVER AND RESTRICTIVE FOR WHEN THERE ARE MULTIPLE BAGS FOR PICKUP. THEY DO A GOOD JOB VERY SATISFIED WITH CURRENT SITUATION A/N SEE ABOVE 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? 67 RESULTS 2023 TRASH AND RECYCLING SURVEY I WOULD CHANGE THE SOUTHLAKE ORDINANCE REGARDING SETTING TRASH OUT BY THE CURB WAY TOO EARLY. THE CURRENT RULES DO NOT WORK. ON MONARCH WAY THE YARD SERVICE COMPANY PUT 10 BAGS ON THE CURB AT 3 PM ON MONDAY. THE NEXT TRASH PICKUP WAS NOT TILL THURDAY AT 8 AM. THIS IS A COMMON PROBLEM IN SOUTHLAKE, TRASH IS PUT BY THE CURB 2,3,4 DAYS EARLY. THIS IS A SHAME. IT RUINS BEAUTIFUL SOUTHLAKE. I RECOMMEND 3 PM THE DAY PRIOR. AND MAYBE 3 “GO-FREE-CARDS” PER YEAR FOR FALL LEAVES AND SPRING CLEAN-UP. PS, IS EVERY RESIDENT RECEIVING THIS SURVEY EMAIL? OR JUST US WHO HAVE REGISTERED? ERIK SLOCKERS 817-371-2165 MAY WE HAVE SMALLER TRASH CANS? ADDITIONAL INFO ON WHAT IS ACCEPTABLE TO RECYCLE (OUR STICKER IS WORN AWAY) EXCELLENT SERVICE FROM THE CURRENT PROVIDER. CONCERNED THAT GOING TO A PROVIDED TRASH RECEPTACLE MIGHT PRECLUDE LEAVING OUT ADDITIONAL MATERIAL WOULD PREFER THE SIZE FOR TRASH COLLECTION BE 95 GALLONS PER TRASH CONTAINER BUT DO NOT WANT VENDOR-PROVIDED TRASH CONTAINERS, WOULD PREFER TO OWN THE TRASH CONTAINERS NOW THAT OUR CHILDREN HAVE ALL LEFT THE NEST, WE LIKE BEING ABLE TO PUT JUST ONE TRASH BAG OUT ON PICKUP DAYS. WOULD NOT WANT TO HAVE TO WHEEL A CITY PROVIDED BIN OUT FOR GARBAGE PICKUP. THE RECYCLING BIN ONCE A WEEK IS NOT A PROBLEM BECAUSE IT’S ALWAYS FULL. AS FOR GARBAGE BINS: YOU FAIL TO STATE WHY THE CITY IS CONSIDERING THE USE OF A NEW TRASH BIN. WHAT IS THE PURPOSE OF NEW BINS? IF THE DECISION TO GO FOR A NEW BIN IS FOR A UNIFORM LOOK AND FEEL FOR SOUTHLAKE GARBAGE CANS - WHY? WHO CARES? IS THE DECISION TO GO WITH A NEW BINS SIMILAR TO THE RECYCLING BINS BECAUSE THE WASTE MGMT COMPANY IS DOING AWAY WITH MANPOWER/JOBS AND GOING TO A FULLY INTEGRATED TRUCK PICK-UP SYSTEM LIKE RECYCLING? IS THE WAST MGMT COMPANY CHANGING IT’S COLLECTION TRUCKS SO THE DECISION IS BASED ON THE COLLECTION SERVICE’S TRUCK REQUIREMENTS? I AM ALL FOR GETTING RESIDENTS TO STOP PLACING PLASTIC GARBAGE BAGS AT THE STREET - MAINLY FROM A WILDLIFE STANDPOINT. RESIDENTS HAVE BEEN PLACING THEM OUTSIDE OVERNIGHT AND CRITTERS GET INTO THEM MAKING A MESS. ALSO, CARS TEND TO RUN INTO THEM IF THEY’VE BLOWN IN THE WIND. YOU ALSO FAIL TO ASK IF OUR DECISION TO LIKE THE NEW BINS WOULD CHANGE IF WE HAD TO PAY FOR THE UNIVERSAL BIN, AND IF ADDITIONAL BINS (2 PER HOUSE) WOULD COST HOMEOWNERS AS WELL. WHAT THAT PRICE WOULD BE? WE SOMETIMES USE 2 BINS ON OUR DESIGNATED TUESDAY PICK-UP. WILL THE CITY PROVIDE 2? AT WHAT COST WILL THIS BE TO THE HOMEOWNER? I AM NOT FOR NEW BINS IF IT IS GOING TO COST HOMEOWNERS SIMPLY BECAUSE SOMEONE AT CITY HALL WANTS US TO ALL LOOK UNIFORM. IS IT A LUXURY OR A NECESSITY? 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? 68 RESULTS 2023 TRASH AND RECYCLING SURVEY NO CHANGES. PLEASE UPDATE THE HOMEPAGE WITH GRAPHIC AND DATES SO WE KNOW WHICH DAYS ARE FOR RECYCLABLE ITEMS AND WHICH FOR FOOD GARBAGE. NOTHING TO ADD NOT CHANGE, BUT, IT’S IMPORTANT TO KEEP THE ABILITY TO USE LARGE TRASH BAGS FOR GRASS CLIPPINGS! SEE ABOVE ABOUT CURBSIDE HAZARDOUS WASTE COLLECTION THINK WE RECEIVE GREAT SERVICE !! WOULD BE ALL FOR CONTAINERS BEING PROVIDED WITH NO ADDITIONAL CHARGES TO HOMEOWNERS I WISH THERE WAS ENVIRONMENTAL DROP OFF CLOSER VS HAVING TO DRIVE SO FAR TO GET RID OF PAINT, ELECTRONICS, ETC. THANK YOU TO THE TEAM FOR DOING A GREAT JOB EMPLOYEES ARE COURTEOUS AND CARING! WOULDN’T CARE IF WE WENT TO ONE TRASH PICK UP A WEEK AS LONG AS TRASH AND RECYCLING ARE ON THE SAME DAY. LOW COST MOST IMPORTANT SEND MORE INFORMATION ABOUT THE OPTIONS WE HAVE AS A COMMUNITY TO CHOOSE BETTER . THIS S NOT VERY EXPLANATORY AT ALL NEED TO HAVE LARGE COLLECTION ITEMS SUCH AS OLD APPLIANCES SEE ABOVE. THEY COULD DO A BETTER JOB. WANT TO USE OUR OWN CANS/BAGS. AS FAR AS GETTING NEW BINS, I ALREADY HAVE BINS THAT ARE WORKING SO NOT SURE WHAT I WOULD DO WITH THEM. I DON’T THINK WE NEED TO FILL THE LANDFILL WITH 30,000 TRASH BINS THAT WE NOW ARE HAVING TO REPLACE. NO CHANGE. PLEASE PROVIDE THE BIN AND ALLOW FOR ADDITIONAL CONTAINERS OR BAGS IT APPEARS THE CITY WANTS TO GO WITH TRASH PICKUP ONCE A WEEK IN CITY PROVIDED CONTAINERS. I DO NOT SUPPORT TRASH SPECIFIC CONTAINERS BECAUSE IT LIMITS WHAT WE CAN PUT OUT ON TRASH DAY MORE ADVERTISING ON WHEN THE CRUD CRUISER IS AVAILABLE. OR HAVE A PERMANENT PLACE FOR CHEMICALS TO BE DROPPED OFF. EDUCATION ON WHAT CAN BE PUT INTO RECYCLING WOULDN’T CHANGE ANYTHING. WOULD BE CURIOUS TO KNOW THE CHARGE FOR THE CHANGE TO VENDOR PROVIDED TRASH CARTS AND IF YOU CHANGE TO THIS, ARE WE ABLE TO PUT ANY EXTRA TRASH(OVERFLOW) BESIDE THE SUPPLIED CART? HAPPY NOW PERHAPS THE CITY SHOULD CONSIDER HAVING TRASH COLLECTED ONCE A WEEK AS A COST SAVINGS. I AM THANKFUL YOU COME TWICE A WEEK BECAUSE WHEN IT GETS HOT, THE SMELL OF OUR GARBAGE IS OVERWHELMING AND I AM GRATEFUL YOU TAKE IT AWAY. ELECTRONICS AND HAZARD-WASTE 2X/YEAR… OR ONCE/YEAR CURBSIDE IN A SPECIFIED CONTAINER, I.E. CITY PROVIDED TRASH CAN, ONCE PER YEAR AS A NEW CITY SERVICE AT HOMEOWNER’S ADDRESS. 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? 69 RESULTS 2023 TRASH AND RECYCLING SURVEY WHAT ABOUT GREEN WASTE RECYCLING. ALSO NO PRICE INCREASE GIVEN CURRENT ECONOMY COST OF LIVING & MAINTENANCE OF SOUTHLAKE CONTINUES TO RISE. PLEASE DON’T ADD TO COSTS FOR A SERVICE THAT IS WORKING FOR SOUTHLAKE RESIDENTS NOW. VALUE ADD DON’T ADD COSTS. A BIT EXHAUSTED OF ATTITUDE RESIDENT CAN & WILL PAY MORE. PLEASE TRY NOT TO CHANGE EVERYBODY’S PICK-UP SCHEDULE OVER HOLIDAYS, JUST MOVE THE MONDAY PICK- UP TO WEDNESDAY INSTEAD OF MOVING EVERYONE BY A DAY. WE DON’T NEED TRASH COLLECTION 2TIMES A WEEK. IT WOULD BE GREAT TO SEE A LOWER MONTHLY TRASH COLLECTION FEE WITH THIS AS AN OPTION. IF THERE IS NO COST TO THE VENDOR TRASH BINS, WE WOULD SUPPORT THE EFFORT. YOU DID NOT MENTION IF THERE WAS A COST. THE PICKUP SOMETIMES HAPPEN WAY TOO EARLY SO IT VARIES AND SOMETIMES OUR TRASH / RECYCLE IS MISSED AS THEY CHANGE PICKUP TIME TO WAY TOO EARLY. I REALLY LIKE HAVING RECYCLING. IT WOULD BE NICE IF THERE WAS A ALSO A COMPOSTING PICKUP. WE COULD REDUCE THE AMOUNT OF TRASH GOING TO LANDFILLS BY HAVING A SEPARATE PLACE FOR FOOD WASTE. NOTHING I WOULD CHANGE. MORE INFORMATION ABOUT RECYCLABLE MATERIALS--FOR EXAMPLE, I’M NEVER SURE IF I CAN PUT #1 OR #5 PACKAGE IN THE RECYCLING BIN. SOMETIMES, BUT NOT OFTEN THEY PUT THE TRASH CAN IN FRONT OF THE DRIVEWAY ONCE EMPTIED, SO WE CANNOT PULL INTO THE DRIVEWAY. WHOEVER NEGOTIATED THE CONTRACT WITH REPUBLIC DURING MAYOR HILL’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’M VERY HAPPY WITH THE SERVICE AND THE IDEA OF ADDING A CONSISTENT TRASH BIN WOULD HELP THE LOOK OF THE CITY TOO. SOME OF THE PERSONAL BINS ARE UNSIGHTLY. THANK YOU! IF WE GO TO VENDOR PROVIDED CONTAINERS, NEED OPTION TO PURCHASE MULTIPLE CONTAINERS, NOT JUST ONLY ONE. OTHERWISE DEFINITELY SHOULD SWITCH AS THE CURRENT REQUIRED CONTAINERS ARE SMALL VERY HAPPY WITH OUR SERVICE! WE NEED A CLAW TRUCK FOR THE UNCUT/UNBUNDLES BULK PICKUP, THERE REALLY ISN’T ANYWAY OF ESTIMATING CUBIC YARDS WHEN BULK PICKUP IS REQUESTED. THAT WOULD BE HELPFUL IF YOU CHANGE TO A PROVIDED TRASH CAN, DO NOT LIMIT PICKUP TO ONLY THAT CAN. WE HAVE BEEN VERY PLEASED WITH THE GENTLEMEN WORKING OUR ROUTE. 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? 70 RESULTS 2023 TRASH AND RECYCLING SURVEY NONE SERVICE PROVIDERS ARE EXCELLENT BUT RE-SCHEDULING SITUATIONS WHERE A PICKUP FOR THE WEEK IS COMPLETELY MISSED IN THE CASE OF RECYCLING IS SUBOPTIMAL AND JUST RESULTS IN MORE RECYCLABLES BEING THROWN OUT AS TRASH. I WOULD THINK EFFORTS TO MITIGATE A FULL ON CANCELLATION FOR A GIVEN WEEK WOULD BE BETTER RECEIVED. SEE PREVIOUS RESPONSE. POST A SIGN AT THE BICENTENNIAL PARK RECYCLING BINS TO BREAK DOWN BOXES PRIOR TO PLACING THEM IN THE BINS. IF A RECEPTACLE IS PROVED FOR TRASH WOULD IT BE MACHINE OPERATED? CONCERNED ABOUT LARGER ITEMS WE SOMETIMES LEAVE OUT THAT WOULD NOT FIT IN VENDOR PROVIDED (OR OUR OWN) CONTAINER. I WOULD LIKE TO SEE HOW MUCH ACTUALLY GETS RECYCLED, AND WHY SOME RECYCLEABLE ITEMS ARE NOT. WE LIKE OUR CURRENT SERVICE. NO CHANGES NEEDED! SEE ABOVE AS MENTIONED COMMENT 5, I FEEL WE ARE SENDING A LOT OF RECYCLABLE GOODS TO THE LANDFILL BY BEING LIMITED TO THE WHAT FITS IN ONE-SIZE FITS ALL CONTAINER. MANY OF THE SURROUNDING CITIE DO NOT HAVE THAT RESTRICTION. I WOULD LIKE TO SEE A BETTER OPTION TO RECYCLE. YOU MAY CONSIDER 2X WEEK RECYCLING ON HOLIDAY WEEKS - DON’T NEED IT EVERY WEEK - JUST DURING THE HOLIDAYS I WOULD LOVE TO HAVE A VENDOR PROVIDED TRASH BIN! IF RECYCLING COULD BE ASSURED I WOULD NOT MIND A MORE DETAILED AND RIGOROUS GUIDELINE ON WHAT TO RECYCLE. I FEEL CERTAIN MANY ITEMS THAT ARE BEING PUT IN THE RECYCLE BINS DO NOT MEET TRUE RECYCLING GUIDELINES. I WOULD LIKE A REPORT ON RECYCLING - HOW IT’S REALLY DONE AND WHAT REALLY GETS RECYCLED. PROVIDE RECYCLING BAGS TO RESIDENTS KEEP DOING WHAT WE’RE DOING. YOU SHOULD BE CLEAR IF THE SERVICE PRICE WOULD INCREASE IF WE USED A VENDOR PROVIDED TRASH CAN AND WHAT WE WOULD DO WITH OUR EXISTING TRASH CANS. NONE RECOMMEND PROVIDING THE LARGER VENDOR PROVIDED BINS AND DOING TRASH COLLECTION ONCE PER WEEK, SO LONG AS THE COST OF TRASH COLLECTION ALSO DECREASES. PEOPLE LIKE THE TWICE PER WEEK BECAUSE YOU CAN’T BUY 95 GALLON BINS SO THE GARBAGE BINS THEY DO HAVE / CAN BUY ONLY FIT A FEW DAYS WORTH OF GARBAGE. HAZ WASTE EVENT NOT WELL KNOWN I KNOW PEOPLE WHO HAVE THE VENDOR PROVIDED TRASH RECEPTACLE METHOD OF TRASH PICKUP AND HAVE COMPLAINTS BECAUSE THERE IS NO FLEXIBILITY FOR PICKUP IF THEY CANNOT FIT EVERYTHING IN. SO THEY HAVE TO HOLD ONTO TRASH UNTIL THE NEXT PICKUP. I LIKE THAT OUR PICKUP GUYS PICKUP EVERYTHING AND DO IT WELL. PROVIDE TRASH CONTAINERS CHANGE TO THURSDAY TRASH PICKUP 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? 71 RESULTS 2023 TRASH AND RECYCLING SURVEY I’VE TALKED AND MET SOME OF OUR WONDERFUL HARD WORKING TRASH EMPLOYEES. TRUE GENTLEMAN. PLEASE KEEP THE SERVICE THE SAME. IT’S SUCH A SMALL TOWN FEEL. USING OUR OWN BINS HAS BEEN EASY AND I’D HATE TO SEE IT GO MODERN AND MISS HOW UNIQUE AND COMPLETE THIS SERVICE IS NOW. THANK YOU SOUTHLAKE SHOULD STANDARDIZE THE 2-DAY A WEEK WASTE BINS, SIMILAR TO THE RECYCLE BIN. CURRENTLY, THERE ARE ALL TYPES OF WASTE BINS THROWN AROUND THE STREETS, DURING VARIETY OF WEATHER EVENTS. IT IS NOT A GOOD, STANDARDIZED LOOK FOR THE CITY. AND IF THERE IS A GARBAGE TRUCK THAT CAN PICK UP THE BINS BY AUTOMATIC ARMS, SIMILAR TO THE RECYCLE BIN, THE TRASH CAN BE COLLECTED MORE EFFICIENTLY / TIMELY. I AM SATISFIED WITH THE CURRENT SERVICE. I UNDERSTAND FORT WORTH HAS GONE TO TWO BINS - ONE FOR RECYCLE AS WE CURRENTLY AND ONE FOR TRASH. I THINK IT WOULD MAKE IT EASIER ON THE WORKERS TO EMPTY TWO BINS INSTEAD OF HAVING TO PICK UP VARIOUS BAGS AND BOXES. HOWEVER, THAT MIGHT REDUCE THE NUMBER OF WORKERS NEEDED PUTTING SOME OUT OF WORKAND SOME OF MY NEIGHBORS GENERATE SO MUCH TRASH THEY COULDN’T FIT IT ALL IN ONE BIN. ADD A LOCAL YARD WASTE DROP OFF SITE. ONCE PER WEEK TRASH COLLECTION IS SUFFICIENT. COST ANALYSIS OF THE VALUE OF INDIVIDUAL RECYCLE. PERHAPS, THERE SHOULD BE LARGER RECYCLE ARES SPREAD AROUND TOWN. PLEASE BE SURE TO LET THE CREW THAT SERVICES 1400 PECOS KNOW WE APPRECIATE THEM AND THANK THEM!! I WOULD KEEP AS IT IS. I AM DISAPPOINTED THAT MANY PEOPLE IN SOUTHLAKE DO NOT RECYCLE OR RECYCLE ITEMS THAT SHOULD NOT BE PLACED IN BIN. RECOMMEND MORE EDUCATION FOR RESIDENTS. IF ANYTHING, I’D ADD AN EXTRA DAY FOR RECYCLING, BUT NOT THAT IMPORTANT REGARDING THE VENDOR-PROVIDED TRASH CAN, I DON’T REALLY CARE. UNLESS MOVING TO THIS SAVES THE CITY CONSIDERABLE MONEY BECAUSE IT COULD BE COLLECTED AUTOMATICALLY LIKE THE RECYCLING. I DON’T THINK WE NEED TWICE A WEEK COLLECTION. THAT SEEMS LIKE A WASTE OF MONEY. WHAT I WOULD PREFER TO HAVE IS A “GREEN” BIN FOR ORGANIC MATERIAL. RATHER THAN HAVING TWICE A YEAR LEAF PICKUP AND ALL OTHER ORGANIC MATERIAL END UP IN THE TRASH, IT WOULD BE GOOD TO COLLECT LEAVES, WEEDS, GRASS CLIPPINGS, BRANCHES, ETC. TO BE COMPOSTED IN A CENTRAL FACILITY, RATHER THAN ENDING UP IN A LANDFILL. NOTHING- THE GUYS ARE GREAT@ TO KNOW WHAT IS APPROPRIATE TO PUT INTO CONTAINER. PLEASE INCREASE RECYCLING TO TWICE A WEEK. PLEASE KEEP CURRENT TRASH AND RECYCLE OPTIONS. I’D LIKE MORE RECYCLING OPTIONS. PLASTIC BAGS, SHREDDED PAPER, ETC… NICE TO HAVE SAME TRASH CANS AND RECYCLE CANS FOR THE NEIGHBORHOOD TO KEEP CLEAN LOOK WITH THE HOUSE NUMBER ON IT THE CURRENT SERVICE WORKS GREAT FOR US. NO CHANGES! 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? 72 RESULTS 2023 TRASH AND RECYCLING SURVEY I DIDN’T EVEN KNOW WE COULD TAKE THINGS TO FORT WORTH ENVIRONMENTAL SERVICES AND I’VE BEEN A RESIDENT FOR ALMOST 20 YEARS EVENT TO DROP OFF OLD COMPUTERS APPLIANCES AND TV MAKE SURE THE TRASH COLLECTORS’ TRUCK DOES NOT LEAK OIL ON THE ROAD. OUR FAMILY OF FIVE WOULD ACTUALLY PREFER A TWICE A WEEK RECYCLING PICK UP AND ONLY ONCE A WEEK TRASH. OR MAYBE JUST AN EXTRA RECYCLING BIN WOULD WORK FOR THE ONCE A WEEK PICK UP (IS THAT POSSIBLE?). RECYCLING MATERIALS TAKE UP MORE SPACE THAN TRASH, SO WE ARE USUALLY OVER FLOWING IN THE GREEN BIN. OTHERWISE, WE ARE SUPER HAPPY WITH YOUR SERVICE!! PLEASE SEE ABOVE. I WOULD LIKE THERE TO BE A “RECYCLING CENTER” WHERE YOU CAN DROP OFF LARGE GARDEN DEBRIS, DISCARDED CONSTRUCTION MATERIALS AND OTHER LARGE ITEMS RATHER THAN WAIT FOR THE VENDOR TO COME AND COLLECT AS PER THE SCHEDULE. I WISH WE HAD HAZARDOUS WASTE RECYCLING MORE OFTEN. OVERALL GOOD SERVICE. PLEASE ALWAYS HAVE THE TWICE A WEEK TRASH PICK UP AND THE BULK PICK UP. THOSE ARE AMAZING AND WONDERFUL! I DON’T UNDERSTAND 2X WEEK FOR TRASH, SEEMS EXCESSIVE. SHOULD TRADE THAT OFF FOR BETTER HAZARDOUS WASTE PROGRAM WHICH WOULD BE BETTER FOR ENVIRONMENT TWOFOLD. NONE I WOULD PREFER A LARGER TRASH CONTAINER AS THE CONTAINER WE USE IS SMALL AND THE TRASH COLLECTORS HAVE TO MANUALLY LIFT IT IN ORDER TO EMPTY IT OUT. WE MOVED FROM A TOWN WHERE WE DID NOT HAVE TO TAKE THE TRASH TO AND FROM THE CURB. WE HAD A SMALL FENCED/LANDSCAPED TRASH AREA (CONVENIENT TO THE OWNER AND ACCESSIBLE TO THE COLLECTOR). THIS WAS BOTH MUCH EASIER AND KEPT THE COMMUNITY MUCH NICER. TWO PICK UPS/WEEK & UNLIMITED QUANTITY I BELIEVE. ADDITIONALLY, WE DID NOT HAVE TO SEPARATE OUR TRASH FROM RECYCLE. THE COLLECTOR DID IT. THIS TOO WAS MUCH MORE CONVENIENT. I’M SURE IT HAD A PRICE, BUT IT WAS NOT NOTICEABLY MORE EXPENSIVE THEN WHAT WE ARE PAYING IN SOUTHLAKE. OUR HOUSEHOLD WOULD GLADLY PAY MORE FOR THIS CONVENIENCE & NICER COMMUNITY. NONE GOOD CREW. VERY PROFESSIONAL DEDICATED DAY FOR YARD WASTE PICKUP + ENFORCE USING PAPER YARD WASTE BAGS PLEASE KEEP 2X/WEEK TRASH PICKUP OPTIONAL ANNUAL TRASH / RECYCLING BIN CONTAINER CLEANING SERVICES WOULD BE A GREAT ADDITION TO SERVICES . IT WOULD BE NICE TO HAVE A PRINTED CALENDAR OF THE DAYS WHEN RECYCLING, GARBAGE AND BULK ITEM DISPOSAL OCCURS. WORKS WELL AS US. UNIFORM BINS WOULD BE AN IMPROVEMENT TO COMMUNITY. TYPICALLY ON TIME AND VERY EFFICIENT. OVERALL THE SERVICE HAS BEEN GOOD AT OUR HOME. WOULD LOVE RECYCLING TWICE A WEEK AND BI-ANNUAL CLOTHING/FABRIC PICKUP 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? 73 RESULTS 2023 TRASH AND RECYCLING SURVEY MY ONLY QUESTION IS, IF WE SWITCHED TO THE BLUE BIN FOR TRASH SERVICE, WOULD THAT MEAN WE COULD ONLY HAVE THE ONE BIN AND NO EXTRA WHEN THEY PICK UP? WE HAVE OUR OWN ROLLING TRASH CARTS, AND OCCASIONALLY WE HAVE PUT 2 OUT THERE. USUALLY WE HAVE ONLY ONE TRASH CART OUT, BUT IF WE SWITCHED TO THE PROVIDER BIN, WOULD WE BE ABLE TO PUT OUT AN ADDITIONAL CART ON THE OCCASION IT’S NEEDED? IF SO, WE WOULD BE HAPPY TO SWITCH TO THE PROVIDER BIN, AND JUST USE OUR ROLLING CART AS BACKUP WHEN NEEDED. CAN’T THINK OF A THING. I USE MY OWN 95 GALLON TRASH CAN ANYWAY TODAY SO I AM INDIFFERENT TO USING MINE OR ONE PROVIDED BY THE CITY. THEY ARE DOING A GREAT JOB I WOULD LOVE THE ABILITY TO RECYCLE PLASTIC MARKET BAGS!! RECYCLE BATTERIES I WISH WE HAD TWICE A WEEK RECYCLING SERVICE OR A 2ND RECYCLING BIN AVAILABLE TO USE FOR THE EXISTING ONCE-A-WEEK SERVICE. ALSO, WHEN A RECYCLING SERVICE DELAY OCCURS, IT IS REALLY DIFFICULT TO BE EXTENDED UNTIL THE NEXT WEEK. ANOTHER SUGGESTION WOULD BE TO HAVE LEAF COLLECTION PERFORMED DIFFERENTLY THAN USING PLASTIC OR PAPER BAGS. I’VE LIVED IN AREAS WHERE THE LEAVES WERE PLACED ON THE STREETS AND A FRONT LOADER WOULD DRIVE THE STREETS SCOOPING UP THE LEAVES AND PLACING THEM IN A TRUCK. IT’S MUCH EASIER FOR THE HOMEOWNER AND BETTER FOR THE ENVIRONMENT. NOTHING TO ADD NOME I AM FINE WITH THE CURRENT SCHEDULES. RECYCLING IS DIFFICULT FOR LARGE CARDBOARD ITEMS BECAUSE IT HAS TO FIT IN THE BIN. A STANDARD TRASH BIN WOULD BE ACCEPTABLE BUT WOULD NOT HOLD THE AMOUNT OF TRASH SOME WEEKS GENERATE. YOU CAN’T EXPECT ALL TRASH TO FIT IN THE STANDARDIZED BIN WOULD LOVE TO BE ABLE TO HAVE MORE THAN 1 RECYCLING PICK UP OR AN ADDITIONAL RECEPTACLE. WE TRY AND RECYCLE EVERYTHING POSSIBLE AND IT OFTEN GETS BACKED UP WITH JUST A ONCE A WEEK PICK UP. NO CHANGES. KEEP SERVICE AS FREQUENT AS POSSIBLE WISH RESIDENTS WOULD BE MORE RESPONSIBLE IN SECURING LIDS SO THRASH DON’T BLOW OUT AND INTO THE STREET. ALSO PEOPLE WHO PLACE THEIR THRASH IN PLASTIC BAG ALLOWING CROWS AND CRITTERS TO OPEN BAG DISPERSING GARBAGE. IT WOULD BE NICE TO HAVE RECYCLE TWICE A WEEK, BUT TO KEEP COSTS DOWN ONCE A WEEK IS FINE. I LOVE THE FEATURE ON THE WEBSITE WHEN YOU WANT TO KNOW IF SOMETHING IS RECYCLABLE OR NOT. GREAT JOB THAT THAT! NO I PLANNED TO PURCHASE A LARGER TALLER MORE DURABLE ROLLING TRASH CAN BUT WAS SURPRISED IT WAS OVER A HUNDRED DOLLARS. MAYBE YOUR SUGGESTED CITY ONE WOULD BE MORE ECONOMICAL OF SCALE BENEFITING THE RESIDENTS AND IMPROVE TRASH DAY AESTHETICS. I’VE BEEN HAPPY WITH BOTH THE TRASH AND RECYCLING SERVICES. CHANGE NOTHING I’D LIKE TWICE WEEKLY RECYCLING PICKUP 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? 74 RESULTS 2023 TRASH AND RECYCLING SURVEY DONT WANT TO BE LIMITED LIKE THE RECYCLING CONTAINER , WE NEED TWO AND THEY WILL ONLY DO ONE . SO DON’T NEED GATLRBAGE TO BE THE SAME WAY. MOVING TO ONE-DAY-A-WEEK OF TRASH PICKUP WOULD NOT BE BAD, PROVIDED THERE IS CAPACITY TO TAKE A LARGE TRASH CAN OF WASTE. (COULD SAVE SOME MONEY, TOO!) NO COMMENTS NOT MUCH. IT WOULD BE HELPFUL TO HAVE MORE INFORMATION ON RECYCLING - WHAT IS/ISN’T ALLOWED IN THE RECYCLABLE CART, HOW TO APPROPRIATELY PREPARE RECYCLABLES AND SHOULD RECYCLABLES BE LOOSE OR BAGGED. IT WOULD ALSO BE HELPFUL TO HAVE A MORE FREQUENT OR CLOSER LOCATION FOR HAZARDOUS WASTE DISPOSAL. THE TRASH PICK UP VENDORS ARE HARD ON THE TRASH RECEPTACLES SO I WOULD SUGGEST THAT THE VENDOR PROVIDE THOSE RECEPTACLES, PROVIDED WE AS THE CUSTOMERS DO NOT HAVE TO PAY FOR THEM AND IT DOES NOT INCREASE OUR COST FOR THE SERVICES. I HAVE BEEN HAPPY WITH THE CURRENT SERVICES. WE APPRECIATE THE MEN WHO COLLECT OUR TRASH AND RECYCLING WEEKLY! TRASH ONCE PER WEEK. THEN LOWER THE COST VERY PLEASED WITH WEEKLY RECYCLING AND THE USE OF THEIR RECYCLING CART. N/A COMMUNICATION OF ANNUAL COLLECTION DATES. ALSO WHAT CAN BE IN THE STUFF AND WHAT SHOULDN’T BE. SECONDLY, INTRODUCING A RECYCLING FOOD SERVICE BIN TO FURTHER EVOLVE THE RECYCLING WASTE. I KNOW THAT THIS MAY INVOLVE A DIFFERENT OPERATION STRUCTURE FROM THE CITY’S END, HOWEVER, MOVE THE NEEDLE FORWARD. I WORK SO I DON’T HAVE MUCH TIME, HOWEVER, I WOULD LOVE TO BE A PART OF A FOCUS GROUP SHOULD YOU CREATE ONE. THIS IS A GREAT WAY TO SOLICIT FEEDBACK. THANK YOU! N/A VERY SATISFIED, NO CHANGE NEEDED AT ALL. WE’RE VERY HAPPY WITH THESE SERVICES. I THINK A STANDARD TRASH CONTAINER WOULD BE GREAT AND MAKE THE NEIGHBORHOODS SAFER. A HAZARDOUS DROP OFF MORE THAN 1X YEAR WOULD BE GREAT, OR THE USED GREASE OIL RACK PLACED AT THE CITY YARD MORE RECYCLING PICK UP OR BEING ABLE TO PUT THINGS BY RECYCLING THE GUYS/PEOPLE WHO ACTUALLY WORK MY ROUTE (LORRAINE CT.) FOR TRASH AND RECYCLE COLLECTION ARE AWESOME! VERY FRIENDLY AND THEY GO OUT OF THEIR WAY TO DO A GREAT JOB. PLEASE PASS THIS ALONG. I ALSO KNOW THAT MY PARENTS WHO LIVE IN TIMARRON FEEL THE SAME ABOUT THEIR TRASH/RECYCLE COLLECTION PEOPLE. 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? 75 RESULTS 2023 TRASH AND RECYCLING SURVEY I LIVED IN PLANO PRIOR TO MOVING TO SOUTHLAKE. WE HAD ONCE A WEEK PICK-UP WITH PROVIDED CONTAINERS. THE SERVICE WORKED BUT ALWAYS WAS A PROBLEM IF YOU HAD EXTRA PICK-UP. I WOULD SEE A SINGLE CONTAINER AS AN ISSUE WITH THE LARGER PROPERTY AND YARD DEBRIS. IF THIS COULD BE ADDRESSED ALONG WITH A CLEAR BULK PICK-UP SCHEDULE, THEN IT MIGHT WORK ( ASSUMING THIS IS THE PURPOSE OF THE SURVEY). COMPOST SERVICE NOT ONCE HAVE MY CANS BEEN LEFT STANDING. AS IF THEY WERE EMPTIED AND CHUCKED TO THE CURB. IF THEY UTILIZE THEIR OWN BINS THEY MAY LEAVE THEM IN ORDER ON DEPARTURE… LIKE THE IDEA OF A LARGER TRASH CONTAINER, HOWEVER, WITH THIS THE PICK UP WOULD PROBABLY BE AUTOMATED AND NOT ALLOW FOR THE PICK UP OF BRANCHES, BUSH CLIPPINGS, OLD CARPET, ETC.. I THINK CURRENT SYSTEM WORKS GOOD. MAKE CHANGES WHEN THERE ARE COMPLAINTS. I’D LOVE TWICE A WEEK RECYCLING SERVICES IF THAT’S A POSSIBILITY. WE ACTUALLY HAVE MORE RECYCLING THAN TRASH THESE DAYS. SOUTHLAKE SHOULD OFFER 2 TIMES A YEAR FOR DOCUMENT SHREDDING. I’M VERY DISAPPOINTED THAT THIS SERVICE IS NOT AVAILABLE. I WOULD APPRECIATE IT IF REPUBLIC SERVICES, OR ANY OTHER VENDOR SOUTHLAKE USES, WOULD ACCEPT SHREDDED PAPER FOR RECYCLING. NOT REALLY SPECIFIC PRETTY HAPPY W/ THE CURRENT SITUATION AN OPTION TO HAVE A RECYCLING SERVICE FOR ITEMS WHICH NECESSARILY DOES NOT FIT INSIDE THE CONTAINER WOULD BE NICE (EG. BIG CARDBOARD FLATTENED BOXES). IT WOULD BE GREAT IF THERE IS MORE OPTIONS AVAILABLE TO RECYCLE ELECTRONICS, BATTERIES ETC. YOU SHOULD DISTRIBUTE A EARLY LEAFLET INDICATING CLEARLY WHAT CAN BE RECYCLED AND WHAT CANNOT ( EXAMPLE MILK CARTONS THAT ARE COATED, SAME WITH ICE CREAM CARTONS, ETC...) SO FAR VERY HAPPY WITH TRASH COLLECTION. FOR RECYCLING, WE ARE UNABLE TO RECYCLE LARGE CARDBOARD BOXES SINCE THEY DON’T FIT INTO THE CITY PROVIDED GREEN RECYLING BIN. IS IT POSSIBLE TO SET ADDITIONAL RECYCLING MATERIAL NEXT TO THE GREEN BIN FOR PICKUP. I AM GUESSING WITH CURRENT TRUCKS ITS NOT POSSIBLE. NO THANK YOU FOR YOUR AMAZING SERVICE. WE ONLY NEED ONE TRASH PICK UP A WEEK. NONE I WOULD LIKE TO SEE MORE EMAIL OR CLEAR WEBSITE NOTIFICATION ON DAYS THAT TRASH COLLECTION IS CANCELLED OR POSTPONED ... IF THE VENDOR PROVIDED A TRASH CONTAINER, WOULD ONLY ONE BE PROVIDED? MOST RESIDENTS CURRENTLY HAVE TWO OF THEIR OWN CONTAINERS AND PLACE CURBSIDE ONE OR TWO BASED UPON THE VOLUME THAT WEEK. WHAT WOULD I DO IF I FILLED A VENDOR-PROVIDED CONTAINER AND HAD ONLY ONE? PRETTY SATISFIED WITH THE SERVICE. LOOK AT GRAPEVINES SERVICES AND MIRROR PRICE AND SERVICE 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? 76 RESULTS 2023 TRASH AND RECYCLING SURVEY I WOULDN’T MIND RECYCLING PICKED UP TWICE A WEEK. MAYBE A BULK RECYCLING PICK UP AFTER CHRISTMAS FOR BOXES. PLEASE DON’T WASTE CITY RESOURCES BUYING EVERYONE A TRASH CAN THEY MAY OR MAY NOT WANT/USE; AND DON’T USE IT TO TRY MAKE A BACKDOOR CHANGE THAT LIMITS US TO A SINGLE CITY PROVIDED TRASH CAN FOR EACH PICKUP. THE SERVICES WE HAVE HAVE NOW WORK VERY WELL, PLEASE DON’T SCREW IT UP BY TRYING TO DRIVE THE COLLECTION PROCESS DOWN TO ONE GUY AND A TRUCK WITH A MECHANICAL ARM TO SAVE A FEW $$S. I WOULD MAKE IT EASIER MORE AVAILABLE TO GET RID OF ENVIRONMENTAL /HAZADOUS MATERIAL EASIER. IT IS TOO TEMPTING TO THROW IT IN THE TRASH. THE RECYCLING AND TRASH PICK UP PEOPLE ARE EXCEPTIONAL IN WATERMERE. THEY WORK THEIR ASSES OFF. I FEEL SORRY FOR THEM HAVING TO WORK SO LATE ON MONDAY. TRASH BAGS ARE EASIER TO WORK WITH THAN THE WASTE CONTAINER. I DON’T KNOW HOW THEY LIFT THEM. SOME PEOPLE HAVE OVER A HUNDRED POUNDS IN THEM. NO, I’VE BEEN EXTREMELY HAPPY SOUTHLAKE SHOULD INVEST IN LEAF VACUUM TRUCKS SO BAGGING IS NOT NECESSARY. HOMEOWNERS CAN SWEEP LEAVES TO THE CURB FOR SUCKING. THIS DOES NOT REQUIRE HOMEOWNERS TO BAG LEAVES. THIS IS A TREMENDOUS TIME SAVING AND ENVIRONMENTALLY RESPONSIBLE AS IT DOES NOT REQUIRE PLASTIC BAGS. OTHER MUNICIPALITIES HAVE THIS SERVICE. WHY IS PICKUP OF TRASH/RECYCLING ON THE SAME DAY LIKE TEN HOURS APART? COULD IT BE CLOSER TOGETHER? COULD USE A SECOND RECYCLING CONTAINER FROM TIME TO TIME. NOT INTERESTED IN USING THE VENDOR PROVIDED TRASH CART DUE TO MONTHLY/YEARLY COST. I WOULD LOVE TO RECEIVE A ROLLING TRASH BIN FROM OUR SERVICE PROVIDER. I FEAR THAT IF WE MOVE TO A VENDOR PROVIDED CONTAINER THE “TRASH” COMPANY WILL MOVE TO COLLECTING VIA A LOADING ARM VS MANUAL. THAT WILL BE A PROBLEM BECAUSE ON THOSE OCCASIONS WHEN SOMEONE HAS MORE TRASH THEN WHAT WILL FIT IN THE CONTAINER OR AN ODD SIZED ITEMS THE EXTRA/ODD SIZED ITEM WILL NOT BE COLLECTED. I WISH THERE WAS A DESIGNED DAY TO LEAVE HAZARDOUS MATERIALS ON THE CURB. (THINK OLD PAINT CANS.) SEE ABOVE NONE VENDOR PROVIDED BOTH TRASH CANS AND ADDITIONAL FOR GREEN RECYCLING. PLEASE INCREASE THE LIMIT OF UNBUNDLED BRUSH COLLECTION OR MAKE IT UNLIMITED. PLEASE ALLOW LEAVES TO BE PUT IN THE TRASH BIN DIRECTLY TO AVOID WASTE OF PLASTIC TRASH BAGS AND HELP TO PROTECT THE ENVIRONMENT. PLEASE ADD COMPOSTING. I’D ALSO RATHER HAVE RECYCLING 2X’S A WEEK AND TRASH 1X A WEEK. IF THE VENDOR PROVIDED CAN WOULD MEAN AUTOMATED PICK UP LIKE RECYCLING THAT WOULD BE AWESOME - I THINK IT’S SUPER DANGEROUS NOW THE TRASH COLLECTORS HANG OFF THE BACK OF THE TRUCK. I THINK IF THEY CAN FIX THE TIMINGS AT TIMES THE TRASH BINS ARE LEFT OUTSIDE. ON WINDY DAYS I SEE SOME EMPTY MILK BOTTLES LYING IN THE SIDE OF THE STREETS. 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? 77 RESULTS 2023 TRASH AND RECYCLING SURVEY YARD WASTE PICKUP IS IMPORTANT TO ME. RIGHT NOW I CAN BUNDLE BRANCHES ETC. AND PUT THEM OUT BUT IF WE SWITCH TO CONTAINERS THE BUNDLES WILL MOST LIKELY NOT BE PICKED UP. GRAPEVINE HAS A MUCH BETTER BULK PICKUP IMO. WE THINK BOTH THE TRASH AND THE RECYCLING CREWS DO A VERY GOOD JOB! NA RECYCLING PICK UP ON A DAY OTHER THAN FRIDAY WOULD BE HELPFUL. NONE WOULD LIKE TO SEE THE RECYCLING TO BE TWICE A WEEK AS WELL. ALSO THE LEAF RECYCLING WINDOW COULD BE INCREASED OR A NEW WINDOW IN SPRING COULD BE ADDED AS WE SEE A LOT OF LEAVES COLLECTING IN MARCH AND EARLY APRIL TIME. WOULD APPRECIATE MORE CONSISTENCY WITH PICK UP TIMES ON MORNING SCHEDULES TO AVOID MISSING PICK UP WHEN THEY COME EARLIER THAN USUAL. IT’S BETTER IF THEY COME LATER THAN EXPECTED ON PICK UP DAY. YES NO ISSUES SINCE MOVING IN 5 MONTHS AGO. WITH ANY CONTRACT RENEWAL, PRIORITY SHOULD BE TO KEEP COSTS LOW. THE TRASH PICKUP CREW IS ALWAYS SO NICE AND ACCOMODATING. THEY ARE ALWAYS SMILING AND WAVING AND WILLING TO WAIT IF YOU ARE RUNNING OUT AT THE LAST MINUTE WITH TRASH. I AM ALWAYS SO HAPPY TO SEE THEM WHEN I AM HOME. I AM CONCERNED THAT IF WE WENT WITH THE 95 GALLON REUSABLE TRASH CART WE WOULD NOT BE ABLE TO PUT ADDITIONAL BAGS OF TRASH OUT ON A WEEKLY BASIS. DIDN’T KNOW WE HAD A 12YD PICKUP DAY OR HAZARDOUS MATERIAL DAY…. CAN EMAILS BE SENT REGARDING THOSE BEFOREHAND? ANSWERS TO THE TRASH BINS QUESTIONS MIGHT BE DIFFERENT IF WE KNEW IF THERE WOULD BE A PRICE INCREASE (TO CITY OR FOR CUSTOMER BIN RENTAL CHARGE) OR DECREASE (VENDER CAN COLLECT MORE EASILY). REGARDING TRASH COLLECTION, THE WORKERS DONT ALWAYS TIP THE CONTAINER COMPLETELY SO SMALLER TRASH BAGS DONT COME OUT OR IF THEY REACH IN TO TAKE OUT LARGER BAGS THEY DONT ALWAYS REACH FOR SMALLER BAGS AT THE BOTTOM I DO NOT NEED WEEKLY TRASH OR RECYCLE SERVICE. BI-MONTHLY WOULD BE SUFFICIENT, I WOULD LIKE TO SEE CITY CHARGE EXTRA FOR LEAF AND GRASS CLIPPINGS, NOT INCLUDED IN A FLAT FEE, A SERVICE NOT NEEDED BY EVERYONE AND WOULD BE MORE EQUATABLE. MORE PUSH NOTIFICATION OF WHEN UPCOMING SPECIAL COLLECTIONS ARE OCCURRING SO WE CAN PLAN AHEAD PROPERLY. I APPRECIATE THAT THE WORKERS ARE EFFICIENT AND CAREFUL TO NOT LEAVE DEBRIS IN STREET. WOULD BE GOOD TO HAVE TWICE A WEEK RECYCLING AS WELL. SYSTEM WORKING GOOD. DO NOT CHANGE. EDUCATION ON REDUCING LANDFILL WASTE. BATTERY RECYCLING DROP OFF BOX SOMEWHERE IN THE CITY. WE NEED MORE THAN 1 HAZARDOUS MATERIALS DROP OFF PER YEAR. I DON’T WANT TO KEEP THAT IN MY HOME THAT LONG. 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? 78 RESULTS 2023 TRASH AND RECYCLING SURVEY NA BE FLEXIBLE IN PICKING UP CONSISTENT REGULAR SCHEDULE I OFTEN FIND THAT PICKUPS WILL OCCUR AT ALL DIFFERENT HOURS IF WE HAVE A WAY TO DISPOSE BATTERIES THAT WILL BE GOOD. THE SURVEY MENTIONED A FORT WORTH DROP OFF CENTER. I AM NOT FAMILIAR WITH THIS SERVICE. MAY BE GOOD TO COMMUNICATE YEARLY ON SERVICES WE GET (EMAIL OR FLYER) I WOULD LIKE THE TRASH COLLECTION FROM THE 95 GALLON DRUM TO BE DONE THE SAME WAY AS THE RECYCLING - THAT IS WITH THE AUTOMATED ARM. THERE WILL STILL BE BAGS AND LOOSE STUFF BUT IT SEEMS LIKE IT WOULD BE BETTER. WOULD LIKE MORE INFORMATION ON RECYCLING. THE LABEL AFFIXED TO MY RECYCLING CONTAINER SEEMS TO NOT MATCH UP WITH THE REPUBLIC WEB SITE. SOMETIMES ITS CONFUSING WHAT TO RECYCLE, DO I NEED TO PEEL OFF PAPER LABELS OF PLASTIC JARS ETC PREPPING RECYCLE MATERIAL IS WASTEFUL. NEED TO STREAMLINE. THEY ARE PROVIDING A SERVICE AND I FEEL LIKE I AM WORKING FOR THEM, CLEANING AND SORTING WHAT COULD EASILY GO INTO TRASH. SAME AS ABOVE ANSWER.. NA BECAUSE OF THE DIFFICULTY TRANSPORTING TRASH TO THE TOP OF OUR STREET (KATELYN LN), WE HAVE TO USE A DUMPSTER SERVICE AND WE HAVE TO PAY MORE. THERE ARE SEVERAL HOUSEHOLDS THAT DO NOT USE THE TRASH SERVICE PROVIDED BY THE CITY FOR THIS REASON, ALTHOUGH WE STILL PAY FOR IT. I WOULD LIKE TO PAY FOR THE RECYCLING SERVICE ONLY, BUT NOT THE TRASH SERVICE SINCE WE HAVE TO PAY A LARGE AMOUNT FOR THE PRIVATE DUMPSTER. SEE QUESTION 5 ABOVE. THE REPUBLIC PEOPLE DO A FINE JOB WITH REGULAR COLLECTION AND ARE UNFAILINGLY PROFESSIONAL AND COURTEOUS. TOO BAD THEY DON’T HANDLE THE HAZARDOUS WASTE DISPOSAL. PLEASE GET SERIOUS ABOUT RECYCLING. MAKE DISPOSAL MORE CONVENIENT AND MORE FREQUENT. STOP TREATING RECYCLING AS AN AFTERTHOUGHT. IF THE CITY OPTS TO GO TO AN AUTOMATED (VS MANUAL) REGULAR TRASH PICKUP AND USES A PROVIDED CONTAINER FROM THE VENDOR FOR REGULAR TRASH, THERE SHOULD NOT BE ANY NEW AND/OR ADDITIONAL FEES INCURRED AS A RESULT. IF THERE ARE NEW AND/OR ADDITIONAL FEES, THEN THERE SHOULD NOT BE A CHANGE. TRASH/SEWER/WATER COST IS ALREADY TOO HIGH, SO NO ADDITIONAL FEES/CHARGES FOR ANY CHANGES. I BELIEVE ALL TRASH PICK-UP SHOULD BE AUTOMATED ONLY. HAVING PEOPLE STAND ON A TRUCK IS DANGEROUS AND NOT A GOOD USE OF LABOR DURING A TIME OF LABOR SHORTAGES. ABOVE PLEASE CHOOSE A DARK COLOR FOR CANS IF PROVIDED AS WELL AS DURABLE. ADD A COMPOST PICK UP I WOULD BE HAPPY TO HAVE RECYCLING PICKUP TWICE A WEEK. SMALLER RECYCLING CAR 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? 79 RESULTS 2023 TRASH AND RECYCLING SURVEY I AM UNCLEAR WHETHER USE OF THE VENDOR FURNISHED TRASH BIN MEANS IT WILL BE EMPTIED MECHANICALLY AND IF SO WHETHER THE BIN WILL BE THE ONLY WAY TO DISPOSE OF TRASH, THAT IS, NO MANUAL PICKUP (WHICH I WOULD ASSUME). IF SO, I AM IN FAVOR OF THIS CHANGE. IT WOULD REQUIRE RESIDENTS TO BREAKDOWN BOXES AND USE OTHER DISPOSAL SERVICES FOR BULK AND OTHER ITEMS, FOR EXAMPLE, AND CONFINE TRASH TO THE BINS ONLY. IF YOU GO TO VENDOR SUPPLIED PEOPLE THAT ALREADY OWN THEIR CONTAINERS SHOULD RECEIVE A CREDIT. WOULD LIKE TO HAVE A SAFE WAY TO DISPOSE/RECYCLE BATTERIES, WIRES AND ELECTRONICS RECYCLING - WE ARE VERY CONSCIENTIOUS ABOUT RECYCLING. SOMETIMES WE RUN OUT OF SPACE IN OUR PROVIDED BIN AND WISH THAT WE CAN PUT RECYCLABLES IN OUR OWN BIN TO BE COLLECTED (OR LOOSE IF WE HAVE ADDITIONAL FLATTENED CARDBOARD BOXES). TRASH - IF WE ARE PROVIDED WITH A TRASH BIN, I AM CONCERNED THAT I MAY NOT BE PERMITTED TO ADD ADDITIONAL RECEPTABLES OR LOOSE LARGE ITEMS. SOUTHLAKE TRASH AND RECYCLING SUPERIOR TO CITY OF DALLAS PREVIOUS PROVIDER. NEED TO HAVE BULK TRASH PICKUP TWICE A WEEK MORE CLARITY ON EXACTLY WHAT IS RECYCLABLE ESPECIALLY PLASTICS. IT SEEMS LIKE SWITCHING TO A VENDOR SUPPLIED TRASHCAN WOULD COME WITH OTHER CAVEATS, LIKE AN ADDITIONAL CHARGE, OR NO LONGER BEING ABLE TO USE BAGS. THAT’S WHY I ANSWERED MAYBE. I KNOW IT VARIES BY HOUSEHOLD, BUT WE WOULD BE FINE WITH ONCE WEEKLY TRASH COLLECTION. NO PREFERENCE RE CONTAINERS, AND GENERALLY SATISFIED WITH SERVICE. THANKS. PROVIDING TRASH CANS WOULD BE HELPFUL. IT WOULD BE GREAT IF YOU HAD A VACUUM TRUCK SO WE COULD RAKE LEAVES OUT TO THE CURB AND THEY WOULD BE VACUUMED UP INTO THE TRUCK AT REGULAR INTERVALS ALL DURING THE AUTUMN MONTHS. WE HAD THAT SERVICE FOR MANY YEARS AT A PREVIOUS HOME, AND IT WAS WONDERFUL. I’D LIKE YOU TO LET ME KNOW WHEN THIS HAZARDOUS WASTE DROP-OFF WILL OCCUR NEXT. I WOULD LOVE TO HAVE A SECOND RECYLING BIN OR A WAY THAT LARGE BOXES (EVEN THOSE THAT ARE BROKEN DOWN) THAT DON’T FIT IN THE RECYLING BIN COULD BE TAKEN CARE OF IN THE RIGHT WAY. I ALREADY USE A TRASH CAN SIMILAR TO WHAT IS PICTURED. I WOULD ADD A SECOND RECYCLING PICKUP AFTER CHRISTMAS. SOME HOUSEHOLDS RECYCLE A LARGE AMOUNT AND OTHERS DON’T. I HAPPEN TO FALL INTO THE FORMER CATEGORY. I WOULD LIKE TO HAVE AN EXTRA RECYCLE BIN OR BETTER YET, SPECIFIC BAGS SUPPLIED BY THE CITY FOR THOSE TIMES WHEN OUR RECYCLE BIN IS OVERFLOWING. WHEN THAT HAPPENS, I COULD JUST GRAB ONE OF THE BAGS AND PUT THE EXTRA RECYCLE ITEMS IN THOSE. MIGHT NOT BE AS EFFECTIVE SINCE THE RECYCLE TRUCK DOESN’T HAVE THE GUYS ON THE BACK OF THE TRUCK. JUST A THOUGHT. SEE ABOVE HAVE THEM COLLECT SMALL APPLIANCES FOR RECYCLE LIKE IRONS, TOASTERS, MICROWAVE OVENS, RICE COOKERS, ETC. AS IT’S OFTEN VERY CONFUSING FOR US TO FIGURE OUT HOW TO DISPOSE OFF THESE ITEMS. ARE THEY TRASH? CAN I PUT THEM IN THE RECYCLE? A CLEAR GUIDELINE ON COLLECTION OF THESE ITEMS WOULD BE GREATLY APPRECIATED. WOULD LIKE HOUSEHOLD HAZARDOUS WASTE DROP-OFF EVENT, MORE FREQUENTLY, PERHAPS QUARTERLY. 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? 80 RESULTS 2023 TRASH AND RECYCLING SURVEY CLEAR, CONCISE COMMUNICATION ABOUT WHAT CAN AND CANNOT BE RECYCLED VERY SIMPLY, PUT THE TRASH FROM MY TRASH CAN IN YOUR TRUCK, NOT MY YARD. REGARDING QUESTION #2 VENDOR PROVIDED CONTAINERS, WOULD WE BE ALLOWED TO PUT LOOSE TRASH IN THESE CONTAINERS? IF NOT, I DON’T BELIEVE THIS WILL REDUCE THE USAGE OF PLASTIC BAGS BY HOMEOWNERS. THEY WILL SIMPLY PUT THEIR TRASH IN A PLASTIC BAGS AND PUT IN THE VENDOR PROVIDED CONTAINERS. MORE DAYS OF HAZARDOUS DROP OFF. I WOULD RATHER HAVE TWICE A WEEK RECYCLING AND ONCE A WEEK TRASH THAN THE CURRENT TRASH X2 AND RECYCLE X1. WE WOULD LOVE TO SEE RECYCLING INCREASED TO TWICE EACH WEEK. AS A LARGE FAMILY, WE EASILY HAVE ENOUGH RECYCLING TO FILL TWO BINS EACH WEEK. NO COMMENTS. NONE WOULD LIKE MORE RECYCLING DAY PICK UPS, UNBUNDLED BRUSH PICK UPS. LARGER CAPACITY BULK PICK UP PLEASE CONSIDER A CURBSIDE COMPOSTING PROGRAM. SO MUCH FOOD WASTE GOES IN THE TRASH CAN. I HAVE MY OWN COMPOST PILE BUT MANY RESIDENTS DO NOT. THIS IS CRITICAL TO A SUSTAINABLE CITY. I LOVE THE CHRISTMAS TREE RECYCLING EFFORT. CAN WE MAKE MULCH OUT OF ANY OF THE LIMBS, TREES ETC. PICKED UP BY THE CITY? WE SHOULD HAVE OPTIONS AS TO WHAT COMPANY WE USE. THEY HAVE A MONOPOLY. IN OUR PREVIOUS HOME, WE HAD THE OPTION. 5 DIFFERENT COMPANIES PICKED UP TRASH IN OUR CITY. IT MADE FOR BETTER SERVICES AND BETTER PRICES. APPEARS TO BE CONFLICTING INFORMATION (OR NOT VISIBLY TRANSPARENT) ON WHAT CAN BE RECYCLED. SHREDDED PAPER CAN’T BE PLACED IN THE BINS? I HOPE THE WORKERS HANDLE THE TRASH CARTS A LITTLE MORE CAREFULLY. I WOULD POSSIBLY LIKE A NEW TRASH CONTAINER, DEPENDING ON THE COST. I WOULD LOVE TO HAVE AN ELECTRONIC RECYCLING PROGRAM. REALLY DOING A GREAT JOB SO FAR. WOULD LIKE TO SEE MECHANIZED TRASH COLLECTION TO REDUCE THAT BACK BREAKING WORK BUT KEEP THE ABILITY TO DISPOSE OF YARD WASTE SEPARATELY FROM THE CONTRACTOR PROVIDED BIN IF YOU GO THAT WAY. FOR RECYCLING- ALLOW STYROFOAM. CURBSIDE COMPOSTING WOULD BE GREAT! CHANGE LEAF COLLECTION AND ALSO INCREASE THE AMOUNT OF DAYS. I HAVE NEVER USED LEAF COLLECTION BECAUSE THE DATES ARE WHEN THE LEAFS HAVE NOT FULLY FALL. NONE MORE DICTATION ON RECYCLING NONE IF SWITCHING TO A VENDOR PROVIDED TRASH CAN, EACH RESIDENT WOULD NEED MULTIPLE. ON TRASH DAYS I FREQUENTLY SEE 2 OR MORE CANS PLUS ADDITIONAL BULK ITEMS OUT IN THE NEIGHBORHOOD. IT’S IMPORTANT TO ME TO BE ABLE TO PUT A LOT OUT AT ONCE AND HAVE IT PICKED UP. 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? 81 RESULTS 2023 TRASH AND RECYCLING SURVEY I THINK WM DOES A GREAT JOB. I WOULD LOVE FOR THE CITY TO COLLECT APPROVED HAZARDOUS WASTE ONCE A QUARTER OR SO. BATTERIES, PAINT ETC. CAN WE ORGANIZE A CITY APPRECIATION DAY FOR OUR TRASH RESOURCES? THEY WORK SO HARD AND ARE SO GOOD AND RELIABLE. PREFER A COMPOST PICKUP AND MULCHING PROGRAM I WOULD LIKE TO SEE YARD WASTE BINS - CURRENTLY MOST PEOPLE ARE PUTTING YARD WASTE INTO PLASTIC BAGS WHICH DEFEATS THE RECYCLING PURPOSE AND MAKES IT VERY DIFFICULT TO ACTUALLY RECYCLE BECAUSE OF THE PLASTIC. WE ARE HAPPY WITH THE DAYS OF OUR PICK UP. NOTHING. WILL THE CITY PROVIDE MULTIPLE TRASH CONTAINERS PER ADDRESS WITHOUT ADDITIONAL CHARGE OR ADDITIONAL MONTHLY BILLING? IF YOU FORCE US TO USE 1 CONTAINER PER ADDRESS, WILL OUR BILL BE REDUCED? IT WOULD BE A REDUCTION IN SERVICE (NO LONGER PROVIDING 4 CUBIC YARD SERVICE). IF YOU TAKE SERVICE AWAY OUR BILL SHOULD BE LOWERED.............. NONE BEING ABLE TO PUT BULK OUT AT ANY PICKUP IS HUGE! PLEASE KEEP IT!! ALLOW SOME UNNECESSARY SERVICES TO LAPSE (IE., LEAF RECYCLING, WEEKLY BULK COLLECTION, ETC.) IN FAVOR OF KEEPING COST OF SERVICES FLAT TO CURRENT PRICING. N/A THE RECYCLING PERSON SHOULD GET OUT OF THEIR TRUCK TO MAKE SURE ALL RECYCLABLES GET IN THEIR TRUCK AND NOT FALL OUT WITH THE GLASS ITEMS BREAKING IN OUR DRIVEWAY, WHICH HAS HAPPENE AND WE HAD TO CLEAN IT UP SO OUR TIRES WON’T PUNCTURE!! .I WOULD PREFER TO HAVE RECYCLING COLLECTION TWICE PER WEEK. .“ONLY PAPER” RECYCLING SERVICE WOULD BE A GREAT ADDITION. I LIKE WHAT WE HAVE IN SOUTHLAKE, BUT THE CONSISTENCY COULD BE IMPROVED MAKE SURE CARTS LIDS ARE CLOSED ON RAINY DAYS VERY TIMELY AND GREAT CREW: PLEASE CLOSE CART LIDS ON RAINY DAYS IT WOULD BE SO GREAT IF WE COULD HAVE CURBSIDE COMPOSTING TO REDUCE THE AMOUNT OF WASTE WE PRODUCE AND ALSO SOME KIND OF MULCHING PROGRAM WHERE WE CAN TURN OUR YARD DEBRIS (BRANCHES, ETC.) INTO MULCH THAT RESIDENTS CAN THEN PURCHASE FOR A NOMINAL FEE. MORE PUBLICIZING OF WHEN HAZARDOUS WASTE COLLECTION EVENT OCCURS AS WELL AS BULK PICK UP EVENTS. I AM UNAWARE AT THIS POINT. I WOULD ALSO LIKE TO SEE A GLASS (AND METAL) RECYCLING SERVICE. A 95 GALLON REUSABLE CONTAINER FOR TRASH WOULD BE NICE AND WOULD STANDARDIZE EFFORTS BY THE SANITATION DEPARTMENT. 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING? 82 RESULTS 2023 TRASH AND RECYCLING SURVEY SEE ABOVE. RECYCLING TWICE A WEEK WOULD BE FANTASTIC. NOTHING JUMPS TO MIND. I ONLY UTILIZE ONCE A WEEK TRASH SERVICE THE IDEA OF A 95-GALLON REUSABLE ROLLING TRASH CART SEEMS GOOD, BUT WHEN THE SPRING THUNDERSTORMS COME ROLLING THROUGH WE TYPICALLY END UP FILLING 5-6 SMALL TRASH CANS (OR BAGS) WITH THE TREE LIMBS, STICKS, ETC. FROM 1/2 OF OUR YARD FOR THE 1ST WEEKLY PICKUP. THEN WE PUT OUT THE SAME 5-6 SMALL TRASH CANS (OR NEW BAGS) WITH THE TREE LIMBS, STICKS, ETC. FROM THE OTHER 1/2 OF OUR YARD FOR THE 2ND WEEKLY PICKUP. WOULD LOVE BETTER INFORMATION, MAYBE THROUGH A FACEBOOK PAGE, ABOUT BRUSH COLLECTION OR BULK TRASH COLLECTION AS LONG AS FREQUENCY OF PICKUPS ARE NOT DECREASED, CURRENT VENDOR HAS BEEN GREAT. I AM HAPPY WITH THE TRASH PICK UP AND RECYCLING.I SEND REMINDER BY EMAIL OF THE DATES OF THE BULK 12YD PICK UP AND THE HOUSEHOLD HAZ DATES. SERVICE OVERALL TODAY HAS BEEN VERY GOOD, NO CONCERNS MY ONLY CONCERN WITH USING A SERVICE PROVIDER TRASH CONTAINER IS IF WE WOULD BE ALLOWED TO USE OUR OWN TRASH CONTAINERS FOR EXTRA TRASH LIKE YARD WASTE (SMALL BRANCHES, BRUSH TRIMMINGS) THINGS THAT MAY NOT FIT IN THE PROVIDED CONTAINER. I HAVE LIVED IN AN AREA THAT HAD FORT WORTH STYLE TRASH BINS AND MANDATED RECYCLING. THE METHOD OF USING LARGE TRUCKS TO PICK UP RECYCLED ITEMS IN BINS SCATTERS TRASH ALL OVER THE NEIGHBORHOOD. THIS IS A DISASTER. THE CITY OF FORT WORTH DOESN’T ACTUALLY RECYCLE ANYWAY. THEY COMPACT THE RECYCLED MATERIAL IN BAILS AND STORE IT IN WAREHOUSED AT TAXPAYERS EXPENSE. WOULD LIKE THE CITY TO ADVERTISE THE LEAF COLLECTION DATES TO BRING MORE AWARENESS. OBVIOUSLY MOST LAWN SERVICES OCCUR AT THE END OF THE WEEK THRU/FRID/SAT....IT WOULD BE NICE IF THE LEAF COLLECTION COULD BE COORDINATED TO THE END OF THE WEEK. OUR HOA DOES NOT ALLOW OUR BAGS TO SIT ON CURB SO WE END UP HAVING TO DRAG BAGS OUT OURSELVES WHEN IT’S A LEAF COLLECTION WEEK. WE ARE OLDER AND THIS IS NOT EASY FOR US. THANK YOU. NEED AVAILABILITY OF HAZARDOUS WASTE PICK UP 2-3 TIMES A YEAR. I WOULD CHANGE RECYCLING TO TWO TIMES A WEEK THE CREWS SEEM TO BE VERY PROFESSIONAL AND KNOW WHAT THEY ARE DOING. N/A AN ANNUAL EMAIL WOULD BE HELPFUL WITH PICK UP DATES FOR LEAF COLLECTION OR OTHER EXTRA DATES. BETTER COMMUNICATION WITH RESIDENTS ABOUT RECYCLING PROGRAM AND WHAT IS ALLOWED. IM SURE THIS IS ALL ON A WEBSITE SOMEWHERE BUT AN EMAIL WOULD HELP - THNAKS WISH RECYCLE IS ALSO TWICE A WEEK. YOUR MEMBERS OF LICK UP ARE OUTSTANDING SEND A TEXT AHEAD OF TIME FOR A SPECIAL PICK-UP DAY. BULK, LEAF, ETC. WHILE THE TWICE WEEKLY PICK UP IS NICE, I WOULD BE IN FAVOR OF A ONCE PER WEEK COLLECTION OF BOTH TRASH AND RECYCLING AS LONG AS THE RATE ON OUR BILL WAS REDUCED. IF WE SWITCH TO A VENDOR-PROVIDED TRASH CART, A GREEN OR NEUTRAL COLOR IS IMPORTANT TO OUR FAMILY (AND NOT BLUE), BECAUSE OF THE AESTHETIC APPEARANCE OF THESE LARGE TRASH CANS IN THE NEIGHBORHOODS. 6. ANY OTHER COMMENTS OR SUGGESTIONS ABOUT YOUR TRASH OR RECYCLING SERVICE, INCLUDING WHAT YOU WOULD CHANGE, IF ANYTHING?