Loading...
Item 4C - Panasonic ToughbooksM E M O R A N D U M August 20, 2019 To: Shana Yelverton, City Manager From: Sharen Jackson, Chief Financial Officer Subject: Item 4C: Approve the purchase of 20 Panasonic Toughbooks and mounting accessories from Turn-Key Mobile, Inc., for the Fire Department’s fire truck and EMT units in an amount not to exceed $150,000. Action Requested: Approve purchasing 20 Panasonic Toughbooks and mounting accessories from Turn-Key Mobile, Inc. in an amount not to exceed $150,000. Background Information: Key software specific to emergency dispatch has reached end of life and must be upgraded. However, the Fire Department’s emergency response unit computers do not meet the minimum specifications required to run the upgraded software. Additionally, staff has been experiencing critical failures with the current computers and GPS/wireless systems. After thorough evaluation by the Fire Department, including a 45-day demo, it was determined that the best course of action would be to replace the emergency response unit computers to Panasonic Toughbooks. In conjunction with the Information Technology Department, the Fire Department is confident that this system will provide the durability and reliability needed to perform on the job. This purchase will also provide a five (5) year complete replacement warranty should there be any issues, whether the fault is internally or on the manufacturer. State of Texas and City of Southlake bidding requirements have been met by utilizing DIR cooperative contracts. Financial Considerations: Staff is recommending funding this purchase by utilizing budgeted dollars from the Technology Infrastructure Fund. Strategic Link: This agenda item is linked to the Southlake Strategy Map through the following objectives: • C1 Achieve the highest standards of safety and security Honorable Mayor and City Council Page 2 of 2 • B5 Enhance service delivery through continual process improvement • B6 Optimize the use of technology Citizen Input/ Board Review: No requirement exists. Legal Review: No requirement exists to review the purchase with the City Attorney. Alternatives: The alternative to approving the proposal would be directing staff to explore alternative products and amend the agreement to reflect those revisions. Supporting Documents: Proposal from Turn-Key Mobile, LLC. Staff Recommendation: Staff recommends approving item as proposed. Proposal Date 8/9/2019 Proposal # 23674 Name / Address City of Southlake 1400 Main St., Ste. 440, Southlake, TX 76092 Turn-Key Mobile, Inc. Prepared By Terry Sales Rep MRL PO #Accepted By Shipping is included.Signature Total 573-893-9888 Office 314-754-9794 Fax Proposals are good for 30 days. Please ask your rep for updated pricing and availability. 210 Prodo Drive Jefferson City, MO 65109 Item Description Qty Rate Total CF-33LE-34VM Panasonic Public Sector Specific, Win10 Pro, Intel Core i5-7300U 2.60GHz, vPro, 12.0" QHD Gloved Multi Touch+Digitizer, 16GB, 512GB SSD, Intel WiFi a/b/g/n/ac, TPM 2.0, Bluetooth, Dual Pass (Upper:WWAN/Lower:dGPS), 4G LTE Multi Carrier (EM7511), dGPS, Hello Webcam, 8MP Cam, Contactless SmartCard, 2D Bar Laser (N6603), Toughbook Preferred, CF-SVCPDEP3Y - Toughbook & Toughpad Premier Deployment - Includes Imaging, Customer Portal Access, Multilocation Shipping And Disk Image Management At The Panasonic National Service Center (Years 1,2,3), FZ-SVC512SSD3Y - 512GB SSD - Toughpad No Return Of Defective Drive (Years 1,2,3), FZ-SVCTPNF3YR - Protection Plus Warranty - Tablet PC (Years 1, 2, 3), CF-SVCBIOS1 - NSC Custom BIOS Post Sale Entitlement, CF-SVCADDPRM12B - Absolute Resilience - 12 Month Term - Panasonic PS Bundle Sled Customer Only. 17 4,599.00 78,183.00 CF-VEK331LMP Panasonic Premium Keyboard for CF-33.Emissive Red Backlit (4 levels).Handle/kickstand - display can be opened to any angle.Compatible with Tablet, 33 Laptop Vehicle Dock, and 33 Desktop Dock.Ethernet, SDXC (full-size), HDMI, VGA, USB 2.0, USB 3.0 (2), Serial 17 604.00 10,268.00 CF-SVCPSY5 Panasonic Service Bundle 4th and 5th years Public Safety Service Bundle Add on (Year 4 & 5 only). Must be purchased in conjunction with PS bundle base unit.Includes Premier, Protection Plus, Customer Portal, Disk Image Management, HDD No Return 17 596.00 10,132.00 CF-SVCNULEL1YP Panasonic Nuance Dragon Law Enforcement Speech Recognition License. Promotional Perpetual Software License when purchased with applicable Public Safety CF-33 Bundles 17 0.00 0.00 H-33-LVD2 Panasonic Havis laptop 2-in-1 vehicle dock (dual pass) for the Panasonic CF-33. USB 2.0 (4), USB 3.0 (2), Serial, Ethernet (2), HDMI, VGA, Docking Connector, Dual RF, Power, Release Lever, Lock (Keyed alike). Needs LIND power 17 829.00 14,093.00 Page 1 Proposal Date 8/9/2019 Proposal # 23674 Name / Address City of Southlake 1400 Main St., Ste. 440, Southlake, TX 76092 Turn-Key Mobile, Inc. Prepared By Terry Sales Rep MRL PO #Accepted By Shipping is included.Signature Total 573-893-9888 Office 314-754-9794 Fax Proposals are good for 30 days. Please ask your rep for updated pricing and availability. 210 Prodo Drive Jefferson City, MO 65109 Item Description Qty Rate Total CF-20G5684VM Panasonic Win10 Pro, Intel Core i5-7Y57 1.20GHz, vPro, 10.1" WUXGA 10-pt Gloved Multi Touch+Digitizer, 16GB, 512GB SSD, Intel WiFi a/b/g/n/ac, TPM 2.0, Bluetooth, Dual Pass (Ch1:WWAN/Ch2:WWAN-GPS), 4G LTE-Advanced Multi Carrier (EM7455), Infrared Webcam, 8MP Cam, Bridge Battery, Emissive Backlit Keyboard, Toughbook Preferred 3 3,125.00 9,375.00 CF-SVCLTNF5Y Panasonic Toughbook 2 Year Extension on Manufacturer's Warranty and 5 Year Protection Plus Accidental Breakage 3 700.00 2,100.00 CF-SVCPDEP5Y Panasonic Toughbook & Toughpad Premier Deployment - Includes Imaging, Customer Portal Access, Multilocation Shipping and Disk Image Management at the Panasonic National Service Center (Years 1, 2, 3, 4, 5) 3 202.00 606.00 H-20-LVD2 Havis laptop 2-in-1 vehicle dock (dual pass) for the Panasonic CF-20. USB 3.0 (2), Serial, Ethernet, HDMI, VGA, Docking Connector, Dual RF, Power, Release Lever, Secondary Locking Arm, Lock (Keyed alike). Requires keyboard. 3 811.00 2,433.00 AP-CG. . . Antenna Plus AP-Cell/LTE/GPS (Cell/PCS/LTE Antenna, GPS Antenna) 17 112.00 1,904.00 CF-LNDDC120 Panasonic Lind 120 Watt 12-32 Volt Input Car Charger for CF-30, CF-31,CF-33, 4K Mk1, Mk2 (UT-M/FZ-Y1), CF-53 Mk4, CF-54, CF-SX2, CF-F9, CF-19, CF-20, CF-C2, CF-H2, CF-U1, FZ-G1 20 125.00 2,500.00 C-HDM-134 Havis Universal Heavy-Duty Short Adapter Plate Mount 5 65.00 325.00 C-MD-204 Havis Low Profile Tilt Swivel Motion Device 5 59.00 295.00 C-HDM-204 Havis 8.5" Heavy Duty Telescoping Pole, Side Mount, Short Handle 1 131.00 131.00 C-MD-112 Havis 11" Slide Out Locking Swing Arm with Motion Adapter 1 232.00 232.00 PKG-PSM-385 Havis Premium Passenger Side Mount Package for 2017-2019 F-250, 350, 450 Pickup and F-450 and 550 Cab Chassis, 2018-2019 Ford Expedition & 2015-2019 Ford F-150 1 507.00 507.00 C-ADP-101 Havis Universal Adapter Plate 1 38.00 38.00 HAVIS MISC Havis Premium Passenger Side Mount Package 9 507.00 4,563.00 Page 2 Proposal Date 8/9/2019 Proposal # 23674 Name / Address City of Southlake 1400 Main St., Ste. 440, Southlake, TX 76092 Turn-Key Mobile, Inc. Prepared By Terry Sales Rep MRL PO #Accepted By Shipping is included.Signature Total 573-893-9888 Office 314-754-9794 Fax Proposals are good for 30 days. Please ask your rep for updated pricing and availability. 210 Prodo Drive Jefferson City, MO 65109 Item Description Qty Rate Total *** Budgetary Numbers *** Install not included Contract-Texas DIR Texas DIR Contract # DIR-TSO-4025 0.00 Page 3 _____________________________________ $137,685.00 ■ First fully rugged product with a 3:2 screen for easier handling and better viewing of business applications ■ 3x the resolution, 50% brighter and 15% larger display than any other device in its class¹ ■ Generation of vehicle dock backwards compatibility2 ■ Available with Windows 10 Pro or Windows 7 Professional downgrade ■ Infrared webcam and Windows Hello enables biometric user authentication3 ■ Twin battery design enables hot-swap battery replacement for continuous use ■ LTE-Advanced for faster speeds ■ TPM 2.0 Security4 1.800.662.3537 us.panasonic.com/toughbook/33 ENGINEERED TO EQUIP THE EXTRAORDINARY. The Panasonic Toughbook® 33 offers unparalleled flexibility in even the most demanding and extreme environments and is the world’s first fully rugged 2-in-1 PC with a 3:2 screen. Inspired by the increasing demands of mobile professionals, the Toughbook 33 delivers rugged mobility in a highly customizable package that also includes a generation of backward compatibility2. Available accessories include two distinct vehicle docks for new deployments as well as an innovative vehicle dock adapter which allows drop-in placement onto any of Panasonic’s large installed base of Toughbook 31 vehicle docks, offering investment protection while saving time and resources. A wide range of integrated options such as serial port, barcode, fingerprint, insertable and contactless SmartCard CAC readers as well as a choice of two keyboards assure Toughbook 33 can be customized to meet the unique needs of a diverse customer base. Panasonic recommends Windows. TOUGHBOOK 33 PSC-M17308SS TOUGHBOOK 33 Panasonic is constantly enhancing product specifications and accessories. Specifications subject to change without notice. Trademarks are property of their respective owners. ©2017 Panasonic Corporation of North America. All rights reserved. Toughbook 33 Spec Sheet_06/17 1.800.662.3537 us.panasonic.com/toughbook/33 Panasonic recommends Windows. WARRANTY ■ 3-year limited warranty, parts and labor DIMENSIONS & WEIGHT ■ 12.3" (L) x 11.4" (W) x 1.8" (H)18 ■ 6.1 lbs.19 INTEGRATED OPTIONS20 ■ 4G LTE-Advanced multi carrier mobile broadband with satellite GPS ■ Dedicated GPS (u-blox NEO-M8N) ■ Choice on tablet of 1D/2D capable barcode reader (N6603), serial (true),or second USB 2.0 port ■ Choice on tablet of insertable SmartCard CAC, contactless SmartCard CAC or fingerprint reader SELECT ACCESSORIES20 ■ AC Adapter 100W (3-prong) CF-AA5713AM ■ Standard Lightweight Battery Pack CF-VZSU1AW ■ Long life Battery Pack14 CF-VZSU1BW ■ 4-Bay Battery Charger CF-VCB331M ■ LIND Car Charger 120W CF-LNDDC120 ■ LIND Solar Charge System PASC1580-4464 ■ ToughMate ComUniversal Jr. Carrying Case TBCCOMUJR-P ■ ToughMate Backpack TBCBPK-P ■ Rotating Hand Strap with stylus holder & kickstand14 CF-VST332U ■ Carry Strap CF-VST331U ■ Shoulder Strap CF-VNS331U ■ Desktop Dock (requires Premium Keyboard) CF-VEB331U ■ Laptop 2-in-1 Vehicle Docks (requires Premium Keyboard)– Gamber-Johnson (no RF) GJ-33-LVD0– Gamber-Johnson (dual RF) GJ-33-LVD2– Havis (no RF) Available Fall– Havis (dual RF) Available Fall ■ Tablet Lite Vehicle Docks– Gamber-Johnson (no RF) GJ-33-TVD0-L– Gamber-Johnson (dual RF) GJ-33-TVD2-L– Havis (no RF) Available Winter– Havis (dual RF) Available Winter ■ 31 Vehicle Dock Adapter (VDA) with Lite Keyboard– Single Pass CF-VVK332M – Dual Pass CF-VVK331M ■ Lite Keyboard CF-VKB331M ■ Premium Keyboard CF-VEK331LMP ■ AntennaPlus Dual LTE & GPS Antenna Kit– Threaded Black Mount AP-PAN-CCGPD-Q-BL– Threaded White Mount AP-PAN-CCGPD-Q-WH ■ Cradlepoint Router– Verizon LTE CP-IBR1100LPE-VZ– Multi Carrier LTE-Advanced CP-IBR1100LP6-NA– Multi Carrier LTE-Advanced (compact size) CP-IBR900LP6-NA ■ Multi Touch + Digitizer IP55 Stylus CF-VNP023U ■ Tether CF-VNT002U ■ 12.0" LCD Protector Film CF-VPF34U Please consult your reseller or Panasonic representative before purchasing. 1 As of May 2017 when comparing fully rugged 2-in-1’s laptops, convertibles, detachables and tablets with a 11.0-12.0" display. 2 Requires purchase of 31 Vehicle Dock Adapter (VDA). VDA has been tested and approved to work withGamber-Johnson 7160-0318 and Havis PAN-111/112 vehicle docks. Do not use with other vehicle docks without consulting first with your Panasonic representative. 3 For i5-7300U and i7-7600U models only. 4 TPM 1.2 ships by default on i5-6300U and i7-6600U models, but can run TPM2.0 – see below Microsoft link for details: support.microsoft.com/en-us/help/2920188/update-to-add-support-for-tpm-2.0-in-windows-7- and-windows-server-2008-r2. 5 Tested by national independent third party lab following MIL-STD-810G Method 516.6 Procedure IV for transit drop test and IEC 60529 Sections 13.4, 13.6.2, 14.2.5 and 14.3 for IP. 6 IP rating requires both batteries in tablet. 7 Requires training, approval and/or purchase of a SSD no return service sku through Panasonic, otherwise any damage incurred will be out of warranty and not eligible for advance exchange. Please contact a Panasonic representative for program details. 8 Requires special order. Please contact a Panasonic representative for details. 9 1GB = 1,000,000,000 bytes. Total usable memory will be less depending upon actual system configuration. 10 Rear camera does not function on i5-6300U and i7-6600U models running Windows 7 Professional. 11 Fn keys, I/O ports, reverse docking into convertible mode available on Premium Keyboard only. Lite Keyboard opens at 100° angle. 12 Barcode, Serial (true) and 2nd USB 2.0 Port are mutually exclusive. 13 Bluetooth 4.0 (Class 1) + EDR on i5-6300U and i7-6600U models. 14 Long Life Batteries increases the overall height 0.4" and prohibits use in convertible mode. Not compatible with 33 Tablet Vehicle Dock when using tablet with Long Life Batteries and CF-VST332U. 15 Battery performance features such as charge time and life span can vary according to the conditions under which the computer and battery are used. Battery operation and recharge times will vary based on many factors, including screen brightness, applications, features, power management, battery conditioning and other customer preferences. Battery testing results from MobileMark 2014 at 150 nit. 16 Requires software and activation to enable theft protection. 17 Insertable SmartCard CAC, Contactless SmartCard CAC, and Fingerprint Readers are mutually exclusive. 18 Includes tablet and Premium Keyboard. Tablet with Lite Keyboard is 12.1" (L) x 9.6" (W) x 1.5" (H). Tablet when detached is 12.1" (L) x 9.6" (W) x 0.9" (H). Optional long life batteries adds 0.4" (H). 19 Includes tablet and Premium Keyboard. Tablet with Lite Keyboard is 4.8 lbs. Tablet when detached is 3.4 lbs.Optional long life batteries adds 0.8 lbs. 20 Accessories and Integrated Options may vary depending on your configuration. Visit the Panasonic website for more accessories and details. SOFTWARE ■ Panasonic Utilities (including Dashboard), Recovery Partition ■ Enterprise ready driver packages including CAB files and one-click driver bundles DURABILITY ■ MIL-STD-810G certified (4' drop - 5' tablet only, shock, bench handling, vibration, rain, dust, sand, altitude, freeze/thaw, high/low temperature, temperature shock, solar radiation, salt fog, contamination by fluids, humidity, explosive atmosphere) ■ MIL-STD-461F certified5 ■ IP65 certified sealed all-weather design5,6 ■ Magnesium alloy chassis encased with ABS and elastomer edges ■ Built-in dual purpose handle & kickstand (available on Premium Keyboard) ■ Solid state drive heater ■ Removable battery ■ Removable storage drive7 ■ Reinforced locking port covers ■ Raised bezel for LCD impact protection ■ Preinstalled replaceable screen film for LCD protection CPU & OPERATING SYSTEM ■ Windows® 10 Pro 64-bit– Intel® Core™ i5-7300U vPro™ processor– 2.6GHz with Turbo Boost up to 3.5GHz, 3MB cache – Intel® Core™ i7-7600U vPro™ processor8 – 2.8GHz with Turbo Boost up to 3.9GHz, 4MB cache ■ Windows® 10 Pro with Windows 7 Professional 64-bit downgrade– Intel® Core™ i5-6300U vPro™ processor– 2.4GHz with Turbo Boost up to 3.0GHz, 3MB cache – Intel® Core™ i7-6600U vPro™ processor8 – 2.6GHz with Turbo Boost up to 3.4GHz, 4MB cache STORAGE & MEMORY ■ Factory installed 8GB or 16GB SDRAM (LPDDR3 - 1866MT/s)9 ■ 256GB or 512GB removable SSD with heater7,9 ■ Optional OPAL encrypted SSD with heater DISPLAY ■ 12.0" 3:2 QHD 2160 x 1440– 10-point capacitive gloved multi touch + digitizer ■ 2-1200 nit ■ Direct bonding ■ Anti-reflective (AR) screen treatment ■ Intel HD Graphics 620 (520 on i5-6300U and i7-6600U models) ■ 4 monitor support (with Premium Keyboard) ■ Concealed mode (configurable) AUDIO ■ Integrated dual array microphone ■ Intel® High Definition Audio compliant ■ Integrated speakers (front-facing) ■ On-screen and button volume and mute controls CAMERAS ■ 1080p webcam with dual array mic and camera on/off indicator– Infrared with Windows Hello support3 ■ 8MP rear camera with autofocus and triple LED flash10 KEYBOARD & INPUT ■ Waterproof IP55 stylus pen with integrated stylus holder, tether and cleaning cloth ■ Supports glove mode and rain mode ■ 7 tablet buttons (5 user-definable including A1/A2 buttons) ■ On-screen QWERTY keyboard ■ Optional keyboards (Lite and Premium):11,14 – Emissive red backlit with 4 adjustable levels– 87-key with dedicated Windows® key– Pressure-sensitive touchpad with multi touch INTERFACE & EXPANSION ■ On the tablet: – Docking Connector 25-pin – USB 3.0 x1 (optional 2nd USB 2.0)12 Type A (USB 3.0 is 1.5A) – MicroSDXC UHS-I – HDMI Type A – 10/100/1000 Ethernet RJ-45 – Optional Serial (True)12 D-sub 9-pin – Audio In/Out 3.5mm Mini-jack stereo – Nano-SIM 4FF ■ On the Premium Keyboard: – Docking Connector 25-pin – USB 3.0 x2, USB 2.0 x1 Type A – SDXC UHS-II – HDMI Type A – VGA D-sub 15-pin – 10/100/1000 Ethernet RJ-45 – Serial (USB) D-sub 9-pin WIRELESS ■ Optional 4G LTE-Advanced multi carrier mobile broadband with satellite GPS ■ Optional dedicated GPS (u-blox NEO M8N) ■ Dual high-gain antenna pass-through ■ Intel® Dual Band Wireless-AC 8265 Wi-Fi 802.11a/b/g/n/ac ■ Bluetooth® v4.1 (Class 1) + EDR13 POWER ■ Hot-swappable twin Li-Ion battery packs– Standard lightweight batteries: 11.1V, 1990mAh (each battery)– Optional long life batteries: 10.8V, 4120mAh (each battery)14 ■ Battery operation: – i5-7300U & i7-7600U models: 10 hours (20 hours with opt. long life batteries)15 – i5-6300U & i7-6600U models: 8 hours (16 hours with opt. long life batteries)15 ■ Battery charging time: 3 hours (with in parallel charging technology)15 ■ AC Adapter: AC 100V-240V 50/60Hz, auto sensing/switching worldwide power supply SECURITY FEATURES ■ TPM v.2.04 ■ NIST BIOS compliant ■ Persistence® technology by Absolute embedded in BIOS16 ■ Kensington cable lock slots x2 (on tablet and Premium Keyboard) ■ Optional fingerprint reader17 ■ Optional insertable SmartCard CAC reader17 ■ Optional contactless SmartCard CAC reader 13.56MHz (ISO 15693 & 14443 A/B compliant)17 Description Toughbook SKU SRP Toughpad SKU SRP Protection Plus Year3 CF-SVCLTNF3YR $285 FZ-SVCTPNF3YR $315 Protection Plus 4 Year CF-SVCLTNF4Y $500 FZ-SVCTPNF4Y $495 Protection Plus 5 Year CF-SVCLTNF5Y $800 FZ-SVCTPNF5Y $750 APOS Protection Plus 4th year CF-SVCLTNFAPOS1Y $400 FZ-SVCTPNFAPOSY4 $400 APOS Protection Plus 5th year CF-SVCLTNFAPOSY5 $470 FZ-SVCTPNFAPOSY5 $470 APOS Protection Plus 4 & 5th Year CF-SVCLTNFAPOS2Y $675 FZ-SVCTPNFAPOS2Y $675 Description Toughbook SKU SRP Toughpad SKU SRP Protection Plus Year3 CF-SVCLTNF3YR $285 FZ-SVCTPNF3YR $315 Protection Plus 4 Year CF-SVCLTNF4Y $500 FZ-SVCTPNF4Y $495 Protection Plus 5 Year CF-SVCLTNF5Y $800 FZ-SVCTPNF5Y $750 APOS Protection Plus 4th year CF-SVCLTNFAPOS1Y $400 FZ-SVCTPNFAPOSY4 $400 APOS Protection Plus 5th year CF-SVCLTNFAPOSY5 $470 FZ-SVCTPNFAPOSY5 $470 APOS Protection Plus 4 & 5th Year CF-SVCLTNFAPOS2Y $675 FZ-SVCTPNFAPOS2Y $675 PANASONIC PROTECTION PLUS WARRANTY PROVIDES YOUR ORGANIZATION WITH ADDED PEACE OF MIND. Mobile workers offer the ultimate stress test for rugged computers. In the real world, accidents happen and even the most rugged computer can be totally destroyed — accidentally dropped in the ocean, run over by a fork lift, shattered by a gurney — you name it, the challenges are there. That's why accidental damage programs are so important. The Protection Plus Program offers accidental damage protection to help protect your investment and keep your mobile workers productive in the most rugged environments. SERVICE BENEFITS • Covers repairs that result from accidental damage during regular use • Provides peace-of-mind for your organization when accidental damage occurs • Limits exposure to out of warranty repair costs • Speeds up repair process by not having to get approval for out of warranty repairs Items not covered include damage from intentional acts, fire, loss, theft, normal wear (cosmetic) not affecting functionality, improper maintenance, modification by anyone other than our National Service Center or a Panasonic Authorized Service Provider, and damage that is attributable to acts of God. All system components, except consumable items, are covered under this warranty. Consumable items include the battery, battery charger, stylus pens and printing on the keyboard. Panasonic mayelect to repair or replace the damaged unit, at our discretion, with a model of equal or greater value. This warranty requires that a complete list of model numbers and serial numbers be submitted at the time of purchase. MAXIMUM Benefit:The maximum benefit for Protection Plus coverage is limited to one major failure per unit per year for the LCD, keyboard, hard drive and system board. If a complete unit needs to be replaced, a replacement unit will be provided. The replacement unit will assume the remaining Protection Plus warranty coverage purchased with the original unit. A complete unit replacement will be provided only once during the Protection Plus warranty period. For full terms and conditions, visit http://business.panasonic.com/support-computerstablets-warranties FOR EVEN MORE COVERAGE, SUCH AS UNLIMITED COVERAGE FOR ACCIDENTAL DAMAGE, TAKE A LOOK AT THE PANASONIC ULTIMATE CARE PROGRAM. PROTECTIONPLUSPROGRAM PR I C I N G I N F O R M A T I O N LEARN MORE | 1.800.622.3537 www.us.panasonic.com/toughbook/services proservices@us.panasonic.com ©2017 Panasonic Corporation of North America. All rights reserved. PSC-M16501