WS Item 4 FY 2018 CEC Annual Reportr
�s
- 'M
FY 2018
CITY OF SOUTHLAKE
Community Engagement Committee
Annual Engagement Report
CITY OF SOUTHLAKE
Community Engagement Committee
FY 2018 Annual Engagement Report
October 2017 to September 2018
Prepared by Lauren LaNeave and Jerod Potts
Photos by Shawn O'Connell Photography and City of Southlake
CITY OF SOUTHLAKE
CITY COUNCIL
Mayor
Laura Hill
Mayor Pro Tem
Randy Williamson
Deputy Mayor Pro Tem
Shawn McCaskill
Councilmember Place 1
Shahid Shafi
Councilmember Place 3
Chad Patton
Councilmember Place 5
John Huffman
Councilmember Place 6
Christopher Archer
COMMUNITY ENGAGEMENT
COMMITTEE MEMBERS
Chair
Sherry Berman
Vice Chair
Ben Siebach
Secretary
David Alexander
Place 2
Sandra Harrison
Place 3
Vikram Jangam
Place 6
Aaron Camele
Place 7
Angela Weisgarber
CITY OF SOUTHLAKE
STAFF MEMBERS
City Manager
Shana Yelverton
Assistant City Manager
Ben Thatcher
Assistant City Manager
Alison Ortowski
Assistant to the City Manager
Lauren LaNeave
Policy & Strategic Initiative Principal
Planner Jerod Potts
Planner 1
Lorrie Fletcher
Planner 1
Patty Moos
TABLE OF CONTENTS
EXECUTIVE SUMMARY
INTRODUCTION
PROPOSED STRATEGIC DIRECTION 14
2018 COMMUNITY ENGAGEMENT COMMITTEE ACTIVITIES 20
APPENDIX
28
EXECUTIVE SUMMARY
The Community Engagement Committee has completed the
specific items noted in Ordinance No. 1073, and has fulfilled its
responsibilities for fiscal year 2018. As a result, the Committee
provides this final report.
The City of Southlake's Community Engagement Program,
housed in the City Manager's Office, is a program focused on
building better engagement with residents and businesses.
Historically, residents of Southlake have worked to build
a city culture of neighborhood involvement, transparent
communication, and create a sense of community. City
Council's action in late 2013 to evolve the SPIN program
from one focused on communication to one of engagement
provides a more comprehensive focus to providing avenues of
community involvement.
The Community Engagement Committee has been dedicated to
creating a sustainable engagement program that gives tools to
the community to help them take a leadership role in deciding
what issues are worth investigating. This perspective involves
a partnership between the local government, and the people
it represents. It means taking collective responsibility for the
conditions of our communitv.
A `ti
IVA
1 � �r .�• hx 'y �i"
Y
y I'
2!
v i•s. �
fee.
INTRODUCTION
DEFINING COMMUNITY ENGAGEMENT
Belonging to a community like Southlake
can give individuals a shared sense of
identity, purpose, and commitment.
Residents and businesses are vital
members of this community. Through their
involvement in various community groups
and organizations, their participation at
public meetings or community events, as
donors or benefactors for various causes,
or by giving of their time and talents
as volunteers, individuals are directly
improving this community.
As people take pride in being actively
involved in the community, they also
cultivate a sense of responsibility to
one another — a need to work together
to continue to make Southlake an
outstanding place to live, work, visit, and
do business.
The City of Southlake defines community
engagement as local government providing
opportunities and incentives for community
members, including residents and
businesses, to be informed, be involved,
and collaborate with local government on
the issues that matter most to them.
The International City/ County Management
Association (ICMA) states that "engagement
is a leading and trending practice for local
governments and is critical to quality
local decision making and community
building."
Community engagement promotes
citizenship and social connectedness,
and plays a critical role in securing the
ongoing health and prosperity of the
city. The steps taken today to advance
community engagement efforts will help
the city remain successful in the future.
The City of Southlake is dedicated to
promoting community engagement by
providing time and space for people to
come together to define problems, discuss
solutions, and contribute meaningfully to
the decision-making process.
Increased community engagement provides
benefits for both citizens and for local
government leaders. When people are more
engaged, it can:
• increase citizens' sense of responsibility
and understanding of complex issues;
• clarify citizens' values, needs and
preferences allowing public servants and
political leaders to understand how the
public views an issue and what is most
important to them, what information
the public needs to understand an issue
and how to best frame or speak about an
issue;
• help decision -makers understand the
potential social and ethical implications
of their decisions among populations
that they may not be familiar with;
• share ownership of difficult decisions
between political leaders and citizens;
and
• increase the legitimacy and effectiveness
of public decisions.
Source: Adapted from Sheedy, A., MacKinnon, M. P., Pitre,
S., and Watling, J., Wlwt is Citizen Engagement? Handbook on
Citizen Engagement: Beyond Consultation, pp.4-8, Canadian
Policy Research Network, 2008.
LEVELS OF ENGAGEMENT
When discussing community engagement, —
it is also helpful to consider various levels of
engagement. All are valuable, and for certain • •
purposes, some may be more appropriate: INFORM CONSULT INVOLVE COLLABORATE EMPOWER
Inform -
"We will provide the public with balanced
and objective information to assist them
in understanding a problem, alternatives,
opportunities and/or solutions."
Communication is one way. The City
sends information to members of the
community. This form of engagement
helps citizens make informed decisions.
Examples may include traffic alerts or
public safety information.
Consult -
"We will collect public feedback on
analysis, alternatives and/or decisions
from our community."
Communication is typically one way.
The public sends information to the City.
This form of engagement helps local
government leaders make informed
decisions, understanding the needs
and opinions of community members.
Examples may include completion of
a Citizen Satisfaction Survey, or stating
approval or opposition for a specific
item during a public hearing.
Involve -
"We will work directly with the public
throughout the process to ensure that
public concerns and aspirations are
consistently understood and considered."
Communication is two-way between
the City and the public. Community
members are contributors to the
decision-making process through
participation in a series of forums,
meetings, workshops, or open houses.
Collaborate -
"We will partner with the public in
each aspect of the decision including
the development of alternatives and
identification of the preferred solution."
This level of engagement is true
partnership. Community members are
directly connected to local government.
They may serve on committees that
work alongside Council and staff
to develop solutions and provide
comments on decisions. Collaboration
can also include citizens who help the
City deliver projects, programs, or
services through volunteering.
Empower -
"The citizens have the responsibility to
make decisions and solve problems."
In this level of engagement, community
members are decision -makers. This may
be through voting on leadership or other
ballot items.
Through these levels of engagement, citizens
can make a difference in the community and
contribute meaningfully to the work of local
government.
Source: Adapted from the IAP2 Spectrum of Public Participation
(IAP2 2007)
HISTORY OF COMMUNITY ENGAGEMENT IN SOUTHLAKE
In 1993, the City of Southlake had a
population of less than 10,000 people and
was at the very beginning of a surge of
new growth. That year, as a means of
improving communication with residents
and strengthening local neighborhoods,
the City Council created the Southlake
Program for the Involvement of
Neighborhoods (SPIN) and the SPIN
Standing Committee. SPIN played an
important role connecting the Southlake
community to local government and,
for many years, served as one of the
primary tools for promoting community
engagement.
SOUTHLAKE POPULATION GROWTH
After more than 20 years, the city's
population more than doubled,
technology created new ways for people
to communicate, and the means by
which citizens interact with their local
government evolved. As a result, the City
Council recognized the need for SPIN and
the SPIN Standing Committee to evolve.
In 2013, the City Council tasked the SPIN
Standing Committee to re -envision the
SPIN program and further define their role
within the program. In November 2013,
under the guidance and direction of the
Council, the SPIN Standing Committee
ultimately recommended that their
group be reestablished as a Community
Engagement Committee, defined by
Ordinance No. 1073. This new committee
was structured to be more streamlined,
flexible, and capable of exploring new
methods for community engagement.
w
i �
COMMUNITY ENGAGEMENT COMMITTEE
The Community Engagement Committee
consists of seven Southlake residents who
have been appointed by the City Council
for staggered, two-year terms, to serve as
an advisory board to Council on matters
pertaining to community engagement
and outreach programs.
In order to create a committee reflective
of the community, the Council has given
strong consideration to the geographical
location and diversity of committee
members in relation to the demographics
of the community.
The Community Engagement Committee
works diligently to advise the Council
regarding programs and policies that will
connect residents and businesses to local
government in a meaningful way, so they
can work together to maintain a high
quality of life in Southlake.
The responsibilities of the Community
Engagement Committee, as outlined by
Ordinance No. 1073, are the following:
• Act in an advisory capacity to the
City Council regarding community
engagement
• Act in compliance with guidelines
• Cooperate with other city boards and
commissions
• Recommend policies, programs, tools
and technology for the advancement
of community engagement, including
budgetary impact
• Annually review and comment on
City's communication plan
• Annually review the SPIN map and
recommend revisions
• Annually submit a report on efforts
and accomplishments
• Perform other advisory tasks as
delegated
Beyond these stated responsibilities,
committee members are expected to
be actively involved in the community
by participating in other groups or
organizations.
Members of the committee also provide
support, as needed for important
community engagement efforts, such as
the SPIN Town Hall Forums. Currently,
the committee hosts and provides
impartial facilitation for these forums.
At a minimum, the group holds quarterly
meetings. In addition, the CEC may host
meetings, as appropriate, with other
groups in the community. The focus for
these meetings is to share information
from the City's communication plan, find
out what specific interests a group may
have, and learn what communication
tools are most effective in reaching their
group. This information can then help
to shape future outreach/ engagement
efforts.
13
pre F
y
c
daa� _ � _a, : ..mss_ � r � '' _ , � � a �-• I, +� �, �.
N. -
Ao
•`+ .M
;d
IF6� •� .�.7%.
STRATEGIC
DIRECTION
STRATEGIC DIRECTION
In order to set the course for the City's work
each year, we utilize a document called
a Strategy Map, shown on page 17. The
Strategy Map captures the City's strategy in
a single diagram and identifies those things
that are necessary to achieve the mission.
The City's adopted Strategy Map includes
the Mission, Values, and Focus Areas,
and it incorporates four Perspectives, six
Critical Business Outcomes, and twenty-
two Corporate Objectives. The items
highlighted on the map are directly related
to CEC initiatives.
One of the initial efforts of the Community
Engagement Committee was to develop
its own strategy map, consistent with
the committee's establishing ordinance
and aligned with the City's overall
strategy map, that would define specific
expectations that the group felt embodied
the purpose of the committee itself.
The Community Engagement Committee's
strategy map is shown on page 18. This map
is provides a framework to guide future
efforts and recommendations pursued by
the committee.
The mission, vision, and objectives for the
committee are as follows:
MISSION
The mission and purpose of the Community
Engagement Committee is to connect the
community to local government, serving
as an advisory board to Council on matters
pertaining to community engagement and
outreach programs.
VISION
The Community Engagement Committee
provides channels for Southlake City
Government to inform, involve, and
collaborate with residents and businesses.
Serve Our Customers-
CECC1 Promote timely, accessible,
meaningful and inclusive engagement
tools (C5)
CECC2 Encourage active public
participation in City's planning and
decision-making process (C6)
CECC3 Seek to understand public
concerns and interests (C6)
CECC4 Raise awareness of involvement
opportunities (C5)
Manage the Business-
CECB1 Continuously seek better ways of
informing and engaging the community
(B2)
CECB2 Facilitate open, fair and
constructive dialogue (134)
CECB3 Evaluate effectiveness of current
engagement strategies (136)
CECB4 Overcome participation barriers
through technology utilization (136)
Provide Financial Stewardship-
CECF1 Recommend innovative
engagement methods that are cost
effective and fiscally sustainable (F1)
Promote Learning & Growth-
CECL1 Build community motivation
to engage on issues, trends and best
practices (L1)
CRITICAL
BUSINESS OUTCOMES
CB01— Maintain a
CB04 — Optimize the
strong financial
City's commercial tax
position and
base by attracting high
implement plans and
quality new businesses
policies to ensure
to reduce the tax
future financial
burden on residential
strength.
taxpayers.
CB02 — Enhance
CB05 — Improve
mobility through
quality of life through
aggressive traffic
progressive
management
implementation of
initiatives and capital
Southlake's
project
Comprehensive Plan
implementation.
recommendations.
CB03 — Engage in
CB06 — Invest to
thoughtful planning
maintain strong public
to ensure continued
safety to ensure a low
high quality
crime rate and
development that is
effective emergency
integrated well into
response.
the current built
environment.
PROPOSED STRATEGIC DIRECTION
DELIVER ON OUR FOCUS AREAS
LA. P
Safety & Mobility Infrastructure Quality Partnerships & Performance
Security Development Volunteerism I Management &
SERVE OUR CUSTOMERS
MANAGE THE BUSINESS
PROVIDE FINANCIAL
G?
ARDSHIP
r
L_ J
17
Nil
C5 Promote opportunities for partnerships C6 Enhance the sense of community by B2 Collaborate with select partners to B4 Provide high quality services through
providing excellent customer service and
& volunteer involvement implement service solutions sustainable business practices
citizen engagement opportunities 1 11
F1 Adhere to financial management principles L1 Ensure our people understand the strategy
86 Optimize use of technology & budget 9 &how they contribute to it
CECCI Promote timely, accessible,
meaningful and inclusive engagement
tools (CS)
CECB1 Continuously seek better
ways of informing and engaging
the community (B2)
CECC2 Encourage active public participation in
City's planning and decision-making process
(C6)
Manaee the
CECB2 Facilitate open, fair and
constructive dialogue (B4)
CECC3 Seek to understand public concerns
and interests (C6)
ess
CECB3 Evaluate effectiveness of current
engagement strategies (B6)
CECFI Recommend innovative engagement methods that are cost effective and fiscally sustainable (FI)
CECLI Build community motivation to engage on issues, trends and
best practices (LI)
CECC4 Raise awareness of
involvement opportunities (CS)
CECB4 Overcome participation
barriers through technology
utilization (B6)
POTENTIAL METRICS
Once objectives were determined and the
proposed strategy map was created, the
committee began to discuss the metrics
that would be appropriate to measure its
progress toward meeting their objectives.
An Objectives and Metrics Subcommittee
was formed and began discussions
surrounding development of metrics.
Ultimately the subcommittee decided to
group the objectives that seemed to have
a common measurement, then proposed
ways to measure each of the defined metrics.
This process yielded a preliminary list of
four concise measures that could be used to
gauge the committee's ten stated objectives.
The following metrics are proposed as a
starting point to measure the committee's
performance and evaluate the success of
the city's community engagement efforts:
• Number of citizens receiving at least
one engagement channel;
• Number of citizens responding to
periodic surveys;
• Number of citizens attending and/or
viewing City events; and
• Number of engagement channels
Through discussions with the entire CEC, the
committee agreed that while these metrics
did gauge effectiveness in a concise manner,
the group may need to broaden the number
of metrics to be more comprehensive in its
evaluation. The subcommittee developed a
series of other metrics for consideration, and
additional ideas from the entire committee
were then added:
• Number of special issue Town Hall
Forums hosted
• Number of candidate forums for City
and CISD elections hosted
• Conduct bi-annual survey on
community engagement
• Number of city -registered volunteers
• Number of volunteer hours worked
• Participation rates in various city
activities
• Click rates for City announcements
The next step in this effort is to validate
that the defined resources can provide
data sufficient to evaluate the effectiveness
of each defined metric.
The development of community
engagement metrics is an ongoing effort
that the CEC will continue in the coming
year.
CECCl Promote timely,
accessible, meaningful
and inclusive
engagement tools (C5)
CECB1 Continuously
seek better ways of
informing and engaging
the community (B2)
CECB3 Evaluate
effectiveness of current
engagement strategies
(B6)
understand public
concerns and interests
(C6)
CECB2 Facilitate open,
fair and constructive
dialogue (B4)
CECC2 Encourage
active public
participation in City's
planning and decision-
making process (C6)
CECC4 Raise awareness
of involvement
opportunities (C5)
CECD Build
community motivation
to engage on issues,
trends and best practices
(L1)
participation barriers
through technology
utilization (B6)
CECF1 Recommend
innovative engagement
methods that are cost
effective and fiscally
sustainable (Fl)
Number
Offer all citizens
of citizens
a menu of
receiving at least
communication
one engagement
options. Number
channel
who select at
least one. (Citizen
Satisfaction Survey)
Number
Regularly poll
of citizens
citizens a question
responding to
regarding life in
periodic surveys
Southlake (Citizen
events
Satisfaction Survey
and Twitter Survey
or other more
frequent poll)
Number
Track live and
of citizens
delayed participation
attending/
in community
viewing City
events, e.g. city
events
council, Town Hall
Forums, etc.
Number of cation
engagement channels offered
channels citizens, e.g. Twitter,
Facebook, mailers,
Connect CTY. etc.
� _'` jam• _ i a• �. _. "e7°"� � d� .^ _ _
mfr
pt
qr
•°ar' �_ �-"' `� yam•--_�., <.'= �! _A T -r � ; � �. •
� • e
r
?d'• i t, e
I
COMMITTEE MEETINGS
The Community Engagement Committee
has met seven times throughout the year
to evaluate and improve community
engagement in Southlake. During these
meetings, the committee has:
• Adhered to the committee's
adopted strategy map,
• Learned more about the City
of Southlake's current use of
technology and social media for
engagement purposes,
• Hosted and facilitated a series of
SPIN Town Hall Forums including
a CISD Candidates' Open House,
• Continued improvements to the
SPIN Town Hall Forums,
• Served as focus groups for various
master plan elements and City
programs,
• Evaluated current engagement
efforts,
• Reviewed 2017 Citizen Survey and
Engagement Survey results, and
• Developed recommendations for
improving community engagement
in coming years.
FOCUS GROUP
RECOMMENDA iIONS
The CEC has worked closely with City
Staff to serve as a focus group to test,
review, and provide extremely valuable
feedback on new programs, services, and
plans.
Although not appointed to oversee the
development of the Youth Master Plan,
the Community Engagement Committee
was a natural fit to provide additional
input into this plan element. Staff brought
this plan forward for their comment and
consideration at three CEC meetings.
Some of the input from the CEC was
used to inform the recommendations
of this plan, including comments about
the possibility of the City hosting or
supporting a youth job fair.
The committee focus group also provided
critical feedback to the launch of the
Champions Club membership software.
The committee was given access to the
system to test the ease of purchasing
a membership and entering payment
information. Using this feedback, staff
was able to customize the process with
the vendor and shorten the registration to
less than five minutes.
The Office of Emergency Management
presented to the committee regarding
the City's new emergency alert system
and the committee provided valuable
suggestions on improving registration in
the system.
Prior to the summer season, the committee
reviewed the Eye on Water App that
launched the year previous. Misty Knaust,
Customer Service Manager, helped all
committee members register for the
app, answered questions, and provided
marketing materials. Additionally, the
committee provided feedback to improve
the app with a future update.
TECHNOLOGY RESEARCH
The committee reviewed and discussed
potential technology tools to improve
community engagement. This exercise
included identifying engagement topics
for the platform, tool features, and
committee time commitment to managing
the tool. The committee will develop
a recommendation for community
engagement tools in FY 2019.
SPIN TOWN HALL FORUMS
SPIN, the Southlake Program for the
Involvement of Neighborhoods, are the
Town Hall Forums which are held twice
a month to provide an opportunity for
community members to have an informal
conversation regarding topics of interest.
SPIN TOWN HALL FORUMS
DEVELOPMENT -FOCUSED TOWN on topics of particular interest to
A AT
HALL FORUMS residents. '
The most frequently discussed items
are development cases. The Town
Hall Forums provide a place to
discuss proposed developments and
for developers to hear feedback from
residents before a case goes before the
Planning and Zoning Commission or City
Council. These forums have been critical
in helping the city manage growth and
development, allowing the community to
converse directly with developers during
the early stages of the development
process.
Currently, CEC members serve as hosts
and facilitators of the Town Hall Forums
and ensure that residents are able to receive
information and answers to their questions.
The attendance at Town Hall Forums
fluctuates depending on the topic. In
FY 2018, thirteen development -focused
meetings were held, covering 43 agenda
items, with an average of approximately
12 people attending each meeting in
person. Additional details are shown to
the right.
SPECIAL TOWN HALL FORUMS
Beyond the frequent development -
centered Town Hall Forums, additional
meetings have been organized to focus
A Carroll Independent School District
Council Candidate Open House
was held for residents to engage
with candidates prior to the election.
For this forum, the CEC evaluated
several methods of conducting the
forum, including traditional forum,
online via Facebook live, and an open
house meet and greet, among others.
Ultimately, the committee chose a
hybrid method, beginning with a
meet and greet for residents to speak
directly with candidates, followed by
a forum for voters to hear candidates'
answer moderated questions prior to
the election. Sixty-eight members of
the community attended the event,
moderated by CEC Chair Sherry
Berman.
EVOLVING SPECIAL TOWN
HALL FORUMS
In FY 2018, the committee evaluated
the possibility of expanding the
reach of special topics covered
at Special Town Hall Forums. To
do this, the committee continued
the use of a branded PSA to share
on social media to promote key
communication topics. This allows
for the CEC to promote critical topics
October 10
3
1
79
October 24
3
3
68
December 12
3
8
73
January 9
4
-
77
January 23
4
7
93
February 27
3
7
56
March 27
6
7
116
May 8
4
4
131
June 12
4
4
144
August 14
3
10
56
August 28
4
17
214
September 25
2
10
37
12 meetings
43 agenda
items
78 total
attendance
1,144 total
views
SPECIAL SPIN TOWN HALL FORUMS
MEETING DATE MEETING ATTENDANCE ONLINE
TOPIC COUNT VIEWS
April 24 Candidate 68 465
Forum
1 meeting 68 total 465 total
—99 attendance views
23
directly to residents, instead of requiring
residents to come to Town Hall.
Additionally, the committe
their social media presence
gaps and opportunities tc
Southlake communities.
evaluated
to identify
reach all
MEETING IMPROVEMENTS
Many improvements to the Town Hall
Forums have been made in recent years,
including moving the meetings to the
Council Chambers and providing live
streaming and online video on demand
for community members who are not
able to attend in person. Additionally,
changes to meeting materials, developer
presentations, and the incorporation of
SPIN Item Numbers into the Development
Activity News Blog to make tracking
projects easier to follow.
The Community Engagement Committee
has recommended a number of
improvements and continues to help
the City explore opportunities for the
future. Some of the improvements are
highlighted below:
Added SPIN Meeting Report to the
Planning & Zoning Commission
Meeting Story Map to keep individuals
informed on projects moving forward
in the development process. This also
allows those not present at the SPIN
meetings to review the reports easily.
• Continued open house prior to the
moderated forum. This provided an
opportunity for residents to speak
directly with candidates before
voting. Questions for the forum were
submitted prior to the event through
the City's website.
• Evaluated the room setup to improve
the CEC Host's ability to moderate the
SPIN Town Hall Forum.
SPIN NEIGHBORHOOD MAP
The City of Southlake has 11 designated
SPIN neighborhoods. These are used for
a variety of planning and communication
purposes.
These areas allow the City of Southlake to
send calls or emails to specific parts of the
community when information is relevant.
They are used to track the locations of
CIP investments/ budget items to ensure
that expenditures are appropriately
distributed across the community. They
are included in the Southlake 2030 plans
to group recommendations made in each
area of the city. They are used throughout
the planning and development process to
locate and track the projects in each part
of the city, and these neighborhoods can
help citizens identify projects or topics
specific to their part of town.
The Community Engagement Committee
is charged to review this map annually
and make recommendations for any
changes, as needed. The current SPIN
Neighborhood Map is shown on the right.
During the annual review of the SPIN
neighborhood map, the CEC determined
that the use of SPIN neighborhoods
(Example SPIN neighborhood #11) should
be limited to internal technical processes.
This determination has changed the
SPIN communication to describe the
major intersection closest to the project to
improve the audience's awareness of the
location of the project.
The committee has not recommended
any changes for the coming year.
L2]5
COMMUNITY
ENGAGEMENT ACTIVITIES
FOR FY 2019
The Committee Engagement Committee
is continuously exploring opportunities
to improve community engagement.
The identified engagement initiatives
can be categorized into three primary
responsibilities: push information, gather
information, and technology research
and improvement. During FY 2019, the
committee will:
Push Information
Support City communication by
serving as social media ambassadors
for the City of Southlake
Solicit participation and make
recommendations for Board and
Commission involvement
Gather Information
Promote CEC familiarity with City
departments and services offered to
citizens
Work with City departments on
potential engagement topics
3. Serve as a 2019 Citizen Satisfaction
Survey focus group, to test the
survey's functionality
4. Increase participation in the Citizen
Satisfaction Survey by promoting the
survey
5. Review Citizen Survey results for
possible engagement topics
6. Review engagement survey questions
for potential revisions
7. Study and assess results of the
Citizen Engagement Survey to
enhance engagement plan and
provide recommendations to City
Council
S. Continue to assess existing processes
and outcomes
9. Establish and track metrics every six
months to determine reach to the
community
Technology Research & Improvement
1. Become familiar with costs and
benefits associated with existing and
potential engagement tools
2. Explore opportunities for innovative
engagement methods
3. Explore real time interaction with
remote VOD viewers, including
question and answer
4. Identify ways to improve
communication with residents/
businesses during Town Hall Forums
and throughout the development
process
5. Continue to assess technology
options and anticipated outcomes
s
-ji 71117
-1 1. "41
rr 0
ea
P:
`Id,IL
9 - .•
� s
_ rN
° :PAWOF
-
- :. .
�E
.'r.
C - ITY OF
SOUTHLAKE
COMMUNITY ENGAGEMENT
COMMITTEE MEETING MINUTES:
November 13, 2017
LOCATION: Southlake Town Square
Southlake, Texas 76092
TIME: 6:00 P.M.
COMMITTEE MEMBERS PRESENT:
Place 1 -
Sherry Berman, Vice Chair
Place 3 -
Vikram Jangam
Place 5 -
David Alexander, Secretary
Place 7 -
Angela Weisgarber
COMMITTEE MEMBERS NOT PRESENT:
Place 2 - Sandra Harrison
Place 4 - Ben Siebach, Chair
Place 6 - Aaron Camele
STAFF PRESENT:
Ben Thatcher, Assistant City Manager
Lauren E. LaNeave, Assistant to the City
Manager
Jerod Potts, Policy & Strategic Initiative
Principal Planner
CITY COUNCIL MEMBERS PRESENT:
OTHERS PRESENT:
REGULAR AGENDA
1. Call to order. Meeting called to order at
6:00 by Sherry Berman, Vice Chair
2. Approve September 11, 2017 CEC
meeting minutes. David made a motion to
approve the minutes as written, and Vikram
provided a second. Approved 4 - 0.
3. Introduce newly appointed committee
members and existing committee members.
Members of the Community Engagement
Committee introduced themselves. Lauren
provided an update about the presentation of
the CEC Annual Report at City Council.
4. Discuss and Review CEC Workplan for
2017. Lauren provided an overview of the CEC
activities for FY 2018. Sherry mentioned the 10
possibility of having a technology committee
and a committee to review what other cities do
are doing. David asked about a dashboard that
could show success and information related
to how information has been shared and the
reach of social media. Staff mentioned that
discussing what the Committee would like to
see on the dashboard could possibly be a topic
for a future meeting Vikram mentioned that IN
Facebook is most effective, and asked about
new citizens. Staff asked whether we needed
to create a virtual landing page sponsored by
the CEC for new residents. The Committee 40
discussed creating an app, or webpage where
people can get connected to things they want
to, or possibly a challenge or even a tutorial to
get people interested or show them how to use.
The Committee discussed creating something
that everyone can connect to, including
HOA's. Staff mentioned having Pilar Scha
Deputy Director of Office of Marketing and
Communication attend the December CEC
meeting. Staff asked whether the Committee '
was interested in an online town hall. The
Committee mentioned that some people 0
may still want to come in, and also people
could watch what they wanted to watch. The
Committee also mentioned that it is hard to
park at Town Hall. Staff will conduct research
on this topic and schedule a demonstration.
The Committee talked about adding having
a program similar to the Citizens Academy,
but for other government services. Currently
the Citizens Academy focuses on DPS.
The Committee mentioned having a future
discussion on where the CEC is at in terms of
social media groups.
5. Discuss Development Process.
Jerod provided an overview of the
Southlake Program for the Involvement of
Neighborhoods (SPIN) process.
6. Adjournment. Sherry closed the
meeting at 7:15 PM.
C - ITY OF SOUTHLAKE
COMMUNITY ENGAGEMENT
COMMITTEE MEETING MINUTES:
January 8, 2018
LOCATION: Southlake Town Square
Southlake, Texas 76092
TIME: 6:00 P.M.
COMMITTEE MEMBERS PRESENT:
Place 1 -
Sherry Berman, Vice Chair
Place 2 -
Sandra Harrison
Place 3 -
Vikram Jangam
Place 4 -
Ben Siebach, Chair
Place 5 -
David Alexander, Secretary
COMMITTEE MEMBERS NOT PRESENT:
Place 6 - Aaron Camele
Place 7 - Angela Weisgarber
STAFF PRESENT:
Lauren E. LaNeave, Assistant to the City
Manager
Ben Thatcher, Assistant City Manager
Jerod Potts, Assistant to Planning Director
Pilar Schank, Deputy Director Marketing and
Communications
CITY COUNCIL MEMBERS PRESENT:
OTHERS PRESENT:
REGULAR AGENDA
1. Meeting called to order at 6:01 by Ben
Siebach, Chair
2. Review and Discuss City
communication channels and areas for
engagement. Pilar provided a list of current
communication tools and the group discussed
way to further engagement. The group may
consider acting as a focus group for the White
Chapel widening communication tool.
3. Nominate Community Engagement
Committee Officers. Tabled to February
meeting.
4. Review and Discuss 2018 Community
Engagement Committee activities. Lauren ■
asked the group to review the activities list.
5. Development Update. Jerod detailed
upcoming Town Hall topics and developments.
6. Discuss future agenda items.
7. Adjournment. Ben adjourned
meeting at 7:12PM
hOCITY OF
SOUTHLAKE
COMMUNITY ENGAGEMENT
COMMITTEE MEETING MINUTES:
February 26, 2018
LOCATION: Southlake Town Square
Southlake, Texas 76092
TIME: 6:00 P.M.
COMMITTEE MEMBERS PRESENT:
Place 1 — Sherry Berman, Chair
Place 3 — Vikram Jangam (arrived after the
approval of the November 13, 2017 and
January 8, 2018 Community Engagement
Committee minutes)
Place 4 — Ben Siebach, Vice Chair
Place 5 — David Alexander, Secretary
Place 7 — Angela Weisgarber
COMMITTEE MEMBERS NOT PRESENT:
Place 2 — Sandra Harrison
Place 6 — Aaron Camele
STAFF PRESENT:
Ben Thatcher, Assistant City Manager
Lauren E. LaNeave, Assistant to the City
Manager
Jerod Potts, Policy & Strategic Initiative
Principal Planner
CITY COUNCIL MEMBERS PRESENT:
N/A
OTHERS PRESENT:
N/A
REGULAR AGENDA
1. Call to order. Meeting called to order
at 6:00 by Ben Siebach
2. Approve November 13, 2017 CEC
meeting minutes. David made a motion
to approve the minutes as written. Angela
provided a second. Approved (4-0).
3. Approve January 8, 2018 CEC
meeting minutes. David made a motion
to approve the minutes as written. Sherry
provided a second. Approved (4-0).
4. Nominate Community Engagement
Committee Officers. Angela made a motion
for the following CEC appointments, which
was seconded by Vikram:
Sherry Berman — Chair
Ben Siebach — Vice Chair
David Alexander — Secretary
Approved (5-0).
5. Provide feedback on solid waste
services. Lauren discussed upcoming
contract negotiations with Republic Services.
Lauren asked the members of the CEC what
they like about the current service. Below are
the CEC comments:
Likes the automatic cart;
• Republic takes almost everything;
• Staff was nice;
Trash trucks do not speed when they
come through neighborhoods where there
are busses and kids;
Duncan was not as good, they would
leave stuff;
• Like twice a week pickup;
• Recycling picked up once a week is
good.
Lauren asked the members of the CEC what
they would like to see in the new service
contract. Below are the CEC comments:
33
Heard other cities have a vacuum truck
to collect leaves;
Would like more information on
curbside hazardous material and electronics
collection.
Lauren asked the members of the CEC if they
used leaf recycling days. Below are the CEC
comments:
• Yes;
• The CEC mentioned having more leaf
recycling days earlier (towards the front end)
and then Lauren mentioned that the dates are
scheduled for the year during the fall;
• The Committee asked if there was a
way to get the compost back and Lauren said
the service is free because Republic sells the
compost.
Other comments and observations from the
Committee:
SB asked if the City was aware of how
recycling compared to other cities and Lauren
noted that staff would look into it;
DA asked if there were complaints
in the citizen survey about the service, and
Lauren said that the biggest complaints were
about missed pickups or if they called the
customer service line and talked to someone
who was not helpful. Might have gotten 30 or
®dissatisfied answers;
The CEC said it would be great to get more
hazardous waste out of people's yard;
The Committee asked about the
compost recycling program and Lauren said
the organic material would be collected.
6. Review and discuss results of the 2017
Citizen Satisfaction Survey. Lauren provided
an overview of the high points of the survey.
The Committee noted the distribution of
people who took the survey in the city was
pretty even. The CEC asked if the percentage
of volunteers in Southlake was a new question,
which Lauren said was a new question so we
would have information moving forward.
The Committee asked if the City tracks when
people take the survey for the first time, and
Lauren said yes. The CEC asked if we could
communicate some of the initiatives pursued
because of the citizen survey responses and
Lauren said they would come up with a plan.
The CEC asked if the age of people taking the
survey has stayed consistent and Lauren said
she would look into it. The Committee said
it would be good to get people who have not
lived in Southlake that long more engaged
and then asked how much turnover there has
been in Southlake over time, and said it seems
people are staying. The Committee asked if
we can tell how many of home sales are from
people who are already living in Southlake.
The CEC asked if we are getting people to
volunteer who are new, and another member of
the CEC said most new people are more active
in the schools. The CEC asked if City Council
had any recommendations, and Lauren said
mobility. City Council said "mobility" is a town
hall word and it could be worded differently.
The Committee mentioned they have noticed
an improvement in trails and people may be
unaware of progress.
7. Review and discuss City and committe
member communication channels and areas
for engagement. Lauren provided an overview
of the CEC social media accounts, and gave
idea of how the group is already participating.
Lauren has a PSA that she will send to CEC
so it can be shared on social media. The
Committee asked if Southlake Connect was
happening, and Lauren said the name may
change, but the service is active. "M
8. Development Update. There was no
discussion.
9. Discuss future agenda items. The
Committee asked about a feed for exchanges
between the public and City Council. There
needs to be research / investment.
10. Adjournment. Sherry closed the
meeting at 7:12 PM.
CITY OF
SOUTHLAKE
Manager
Jerod Potts, Policy & Strategic Initiative
Principal Planner
COMMUNITY ENGAGEMENT CITY COUNCIL MEMBERS PRESENT:
COMMITTEE MEETING MINUTES: N/A
March 19, 2018
LOCATION: Southlake Town Square
Southlake, Texas 76092
TIME: 6:00 P.M.
COMMITTEE MEMBERS PRESENT:
Place 1 - Sherry Berman, Chair
Place 3 - Vikram Jangam (arrived after
the approval of the February 26, 2018
Community Engagement Committee
minutes)
Place 4 - Ben Siebach, Vice Chair
Place 5 - David Alexander, Secretary
Place 6 - Aaron Camele
COMMITTEE MEMBERS NOT PRESENT:
Place 2 - Sandra Harrison
Place 7 - Angela Weisgarber
STAFF PRESENT:
Lauren E. LaNeave, Assistant to the City
OTHERS PRESENT:
N/A
REGULAR AGENDA
1. Call to order. Meeting called to order
at 6:01 by Sherry Berman, Chair.
2. Approve February 26, 2018 CEC
meeting minutes. David made a motion to
approve the minutes as written. Ben provided
a second. Approved (4-0).
3. Discuss social media announcements
and communication tools. Lauren asked the
Committee about social media engagement,
also updated the group on the social media
tool list. The Committee will try posting
something on Facebook and then tag the rest
of the members of the CEC to increase the
reach.
4. Review and provide comments
on Youth Plan recommendations.
Jerod provided an overview of the draft
recommendations of the Youth Master Plan.
The Committee asked about including Teen
Court in the plan. The Committee mentioned
reaching out to UT Arlington about the
technology used in their library. Regarding
the City offering courses related to life
skills, the Committee felt this is something
that should be offered by the school.
Regarding proposed recommendation YP2,
the Committee asked whether they would
be involved. The Committee also asked if
there was an opportunity for the Economic
Development and Tourism Department
to get involved in the job fair (proposed
recommendation YP3). The Committee
asked if we were doing too much by
prioritizing all proposed recommendations
as either Tier 1 or Tier 2.
5. Discuss SPIN Town Hall Forum
processes and changes. Lauren asked if the
Committee had any thoughts or comments
about the current SPIN Town Hall Forum
process. The Committee asked whether
items that had a P&Z recommendation for
approval need to be presented at SPIN. The
35
Committee mentioned that when an item
goes to SPIN, a recording gets created. The
Committee has heard from developers the
meetings help. While the Committee did not
have any recommendations for changing the
SPIN process, they did ask to be notified when
someone declines attending SPIN.
6. Development Update. Jerod gave an
overview of the items on the March 27th SPIN
Town Hall Forum agenda. Staff will send the
CEC a copy of the Southlake 2035 Corridor
Planning Committee meeting report from
when the Urban Air project was presented.
Staff will also look into the details of the CISD
baseball and softball field renovations and send
more information to the CEC.
7. Discuss future agenda items. The
Committee asked about a webpage or
other social media account for additional
engagement. Staff mentioned they would
check on logistics. Staff also noted that at
the meeting in April the group will look at
citizen engagement tools and can discuss
online two-way communication during public
meetings. The Committee asked if we know
the number of registered voters in Southlake,
and that it may be good to look into a voter
registration drive. The Committee also noted
that they would like to have a calendar of
events where they can be proactive, and would
like to brainstorm to be proactive about things
happening in the community. The Committee
mentioned first response during emergencies,
and how prepared the City is; want to discuss
contingency plans and preparation.
8. Adjournment. Sherry closed the
meeting at 7:07 PM.
CITY OF
SOUTHLAKE
Principal Planner
Eric Hutmacher, Assistant to the Director/
Emergency Management Coordinator
COMMUNITY ENGAGEMENT CITY COUNCIL MEMBERS PRESENT:
COMMITTEE MEETING MINUTES:
April 9, 2018
LOCATION: Southlake Town Square
Southlake, Texas 76092
TIME: 6:00 P.M.
COMMITTEE MEMBERS PRESENT:
Place 1
— Sherry Berman, Chair
Place 2
— Sandra Harrison
Place 3
— Vikram Jangam
Place 4
— Ben Siebach, Vice Chair
Place 5
— David Alexander, Secretary
Place 6 — Aaron Camele
COMMITTEE MEMBERS NOT PRESENT:
Place 7 — Angela Weisgarber
STAFF PRESENT:
Lauren E. LaNeave, Assistant to the City
Manager
Jerod Potts, Policy & Strategic Initiative
N/A
OTHERS PRESENT:
N/A
REGULAR AGENDA
1. Call to order. Meeting called to order
at 6:01 by Sherry Berman, Chair.
2. Approve March 19, 2018 CEC
meeting minutes. Aaron made a motion to
approve the minutes as written. Ben provided
a second. Approved (5-0).
3. Present and discuss emergency
notification system and upcoming Office
of Emergency Management initiatives. Eric
Hutmacher provided an overview of the
Office of Emergency Management (OEM).
The Committee asked if OEM saw a way
in which the CEC could help, and Eric
noted that it helps to get on all planes of
the community whether non-profit, houses
of worship, etc.
there was a plan in place where the CEC
could be added, and asked whether this was
something that needed to be discussed. Eric
mentioned this depends on what the group is
interested in. The Committee mentioned that
if there were to be a CEC website, this may be
a good place to build a calendar where things
are programmed. The Committee noted
that when you search "@lert" Southlake on
Facebook, the search does not work properly.
The Committee asked whether OEM saw a
need for a forum where OEM could present
and the answer was yes. The question was
asked whether CERT was used, and the
OEM mentioned that @lert Southlake is
used primarily — this was determined after
conducting a survey to determine interest
in CERT. The Committee asked whether the
OEM works with the airport, and the answer
was yes and no, but more so as of late. Eric
also mentioned that the OEM is working on
a hashtag, if CEC has any feedback.
4. Discuss format and details of CISD
Board of Trustees Candidate Forum. Lauren
provided an overview of the upcoming CISD
Board of Trustees Candidate Forum. Three
(3) places total are on the ballot, two (2)
37
are running unopposed. There are three (3)
candidates running for Place 4. Because the
CEC will host the forum, staff wanted to talk
about logistics. The CEC will moderate the
forum, and the event will take place on April
24th in place of SPIN, and there would be an
open house. Staff note: this event was held at
The Marq Southlake rather than Southlake
Town Hall. The Committee mentioned a
similar event was being held on April 18th and
staff mentioned this will be hosted by another
group. Lauren then provided details about the
most recent CISD Board of Trustees held in
2013. The Committee mentioned that people
should not ask the same question over and
over - and to make sure it is a question, and
not a statement. The Committee asked whether
it would be more effective to have a forum
where people submitted written questions
rather than coming to the microphone.
Another Committee member responded by
saying previously not many people submitted
questions. Another Committee member
mentioned that if the open house was held
ahead of time, there could be a station where
people could submit questions. The CEC
agreed to have the open house before the
forum. The forum will take place after early
voting, and staff will check on the rules about
posting literature and print materials. The
reception will be from 6:00 PM to 6:30 PM
so candidates can start setting up no earlier
than 5:30 PM. During the forum, candidates
will have three (3) minutes a piece for opening
statements, and there will be an hour and a
half for audience questions. People will be able
to ask their questions at the microphone, and
the candidates will submit two (2) or three (3)
questions just in case there are no audience
questions. The closing remarks will start at
7:45 PM, where candidates will have three (3)
minutes each. The Committee asked how the
Carroll Education Foundation (CEF) will help,
and staff noted that CEF will primarily help
with publicizing the event.
5. Review and discuss committee social
media participation and demonstrate social
media platforms. Lauren talked about figuring
out the biggest story the group is trying to
share, and how she is working with the Office
of Marketing & Communication to build in a
"sharing" feature into Constant Contact emails.
6. Provide feedback on online citizen
engagement platforms. This item was tabled for
a future CEC meeting.
7. Development Update. Jerod provided
an update on the upcoming SPIN Town Hall
Forums as well as the upcoming Land Use Plan
Open House.
8. Discuss future
discussed.
9. Adjournment
meeting at 7:05 PM.
hOCITY OF
SOUTHLAKE
COMMUNITY ENGAGEMENT
COMMITTEE MEETING MINUTES:
May 14, 2018
LOCATION: Southlake Town Square
Southlake, Texas 76092
TIME: 6:00 P.M.
COMMITTEE MEMBERS PRESENT:
Place 1
— Sherry Berman, Chair
Place 2
— Sandra Harrison
Place 3
— Vikram Jangam
Place 4
— Ben Siebach, Vice Chair
COMMITTEE MEMBERS NOT PRESENT:
Place 5 — David Alexander, Secretary
Place 6 — Aaron Camele
Place 7 — Angela Weisgarber
STAFF PRESENT:
Lauren E. LaNeave, Assistant to the City
Manager
Jerod Potts, Policy & Strategic Initiative
Principal Planner
Misty Knaust, Customer Service Manager
(Southlake Water Utilities)
CITY COUNCIL MEMBERS PRESENT:
N/A
OTHERS PRESENT:
N/A
REGULAR AGENDA
1. Call to order. Meeting called to order
at 6:00 by Sherry Berman, Chair.
2. Approve April 9, 2018 CEC meeting
minutes. Sandra made a motion to approve
the minutes as written. Ben provided a
second. Approved (4-0).
3. Present and discuss Eye on Water
mobile application and water services.
Misty Knaust provided information about
the cellular water meters, as well as detailed
information about how to get signed up.
The app can alert residents as to water use
on mobile devices. You can look at live data
up to the night before about what water
usage has been. Water bills are a month in
arrears. Irrigation and pools are big things
during summer months. Misty can register
CEC members for the app so they will be set
up. The first time you register it must be on
a desktop computer. Users can set up leak
alerts. About 19% of residents are signed up
for the application.
The Committee asked what "success" was,
and Misty said she would love to see 50%.
The Committee asked if there was a place
(website) that the CEC could send people
to learn more. Misty responded that it
was SouthlakeTX.EyeOnWater.com. The
Committee wanted to make sure people
could get help from staff regarding locating
their CID number. The Committee asked if
there was a prompt on each water bill that
goes out and Misty said that on the water
bill is a line that tells them. The Committee
asked what the three (3) top things this app
does. Misty said: detect leaks, ensure systems
working as necessary, keeps you informed
about water usage 24/7, saving water and
saving money.
Social Media posting about the Eye on Water
app:
• Southlake Parents — Vikram
• Nextdoor — All CEC members will
39
post to Nextdoor (Sherry - Timber
Lakes)
• Facebook (Southlake MOMs,
Southlake Moms, Southlake Parents)
• Chamber of Commerce — Vikram
4. Provide feedback on online citizen
engagement platforms. Lauren introduced an
activity regarding obtaining CEC feedback
about a potential tool to engage with the
community. The Committee discussed the
new Southlake Neighbors magazine and how
they have offered the City a space to engage
the City on items. The reach of the magazine
is about 3,000. The Committee asked about
using Community Impact and the response
was using this channel would likely not be free.
Lauren mentioned the CEC is not requesting
anything for this budget year, but rather for the
next budget year. The Committee asked how
current the website is. The Committee then
asked about having a CEC website. Lauren
mentioned that a website would need to be
included in a recommendation to City Council.
The Committee asked about linking to a
Facebook page where there is less maintenance.
Lauren will send a survey to the entire CEC.
They will have a month to complete the survey.
5. Discuss citizen engagement topics and
communication. Not discussed.
6. Development Update. Not discussed.
7. Discuss future agenda items. Not
discussed.
8. Adjournment. Sherry closed the
meeting at 6:43 PM.
hOCITY OF
SOUTHLAKE
COMMUNITY ENGAGEMENT
COMMITTEE MEETING MINUTES:
August 20, 2018
LOCATION:
TIME:
Southlake Town Hall
1400 Main Street,
Room 4A
Southlake, Texas 76092
.11'0
COMMITTEE MEMBERS PRESENT:
Place 1
— Sherry Berman, Chair
Place 2
— Sandra Harrison
Place 3
— Vikram Jangam
Place 5
— David Alexander, Secretary
Place 6
— Aaron Camele
COMMITTEE MEMBERS NOT PRESENT:
Place 4 — Ben Siebach, Vice Chair
Place 7 — Angela Weisgarber
STAFF PRESENT:
Lauren E. LaNeave, Assistant to the City
Manager
Jerod Potts, Policy & Strategic Initiative
Principal Planner
CITY COUNCIL MEMBERS PRESENT:
N/A
OTHERS PRESENT:
N/A
REGULAR AGENDA
1. Call to order. Meeting called to order
at 6:02 by Sherry Berman, Chair.
2. Approve May 14, 2018 CEC meeting
minutes. Sandra made a motion to approve
the minutes as written. David provided a
second. Approved (5-0).
3. Review Eye on Water mobile
application and water services information.
Lauren asked members for any feedback
in using the mobile app. One Committee
member experienced a slow leak (pool),
didn't know until getting water bill. Seem to
have issues with sprinkler and pool systems.
One Committee member was not alerted
from app. The Committee asked if there is a
credit as they had to water more, and then
had issue with pool. Staff mentioned there
is a credit for leaks and staff will talk to
Southlake Water Utilities about notifications
on app.
4. Provide update on Committee
policy recommendations. Lauren provided
an update to the CEC on some of the areas
they have provided input on City policies
/ projects, such as the Youth Master Plan,
the Trash and Recycling Contract, and the
Champions Club Membership Sales survey.
Jerod said few changes were made to the
Youth Master Plan. The youth job fair will
only include City jobs this year. Committee
would like to see this expanded to private
business jobs for youth. The Committee
asked about what changed with regard to
the trash and recycling contact. Added bulk
cardboard recycling. Rates will see a small
increase.
5. Provide feedback on online citizen
engagement platforms. Lauren provided an
overview on existing platforms in the City
of Southlake for pushing information and
obtaining feedback. The Committee asked if
the CEC will provide a first look, and Lauren
mentioned that regarding Citizen Reporter
that CEC will be guinea pigs. The Committee
asked when the CEC would be able to look
at Citizen Reporter, and staff stated probably
October. Lauren provided information
to the Committee on a survey conducted
by Governing Institute regarding citizen
engagement platforms.
6. Discuss citizen engagement topics and
communication. Lauren introduced an exercise
to get CEC feedback on possibilities for a
citizen engagement tool. Lauren and Jerod will
synthesize information discussed during the
tabletop exercise and provide during the next
meeting.
7. Development Update. Not discussed.
8. Discuss future agenda items. Lauren
mentioned the deadline for reapplying for
positions on CEC. David asked that the CEC
discuss having a Town Hall Forum. Possibility
to have an electronic forum in the future?
9. Adjournment. Sherry closed the
meeting at 7:33 PM.
THIS PAGE INTENTIONALLY LEFT BLANK
43