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Items 4H-I-J-K-LTitle of Presentation Items 4H – 4L Approve Community Services Agreements Requested Action Community Services Agreements Grapevine Relief and Community Exchange (GRACE) SafeHaven of Tarrant County Southlake Community Band Call A Ride Southlake, Inc. (CARS) Metroport Meals On Wheels (MMOW) Background Benefits Citizens and Businesses Benefits City Social Educational Cultural Economic Background Standardized Agreements Developed by City Council & Staff (2011) 3 Year Terms Financial Considerations GRACE $ 5,000 SafeHaven $ 1,000 Community Band $ 9,000 MMOW $28,000 CARS$15,000 FY 2017 $58,000 GRACE Short term emergency assistance Supplemental food distribution Housing repair & construction Medical attention 5,059 individuals served in 2015 SafeHaven of Tarrant County Emergency Services Crisis intervention 24-hour crisis Hot Line Prevention & Transportation 24 hr crisis response to Southlake DPS 8 Southlake citizens received services in 2015 6 community outreach presentations to area groups Southlake Community Band Cultural arts & music opportunities to Citizens Provide services of 65 musicians, their equipment, time & logistics 93 Events in 2015 Stars & Stripes Home for the Holidays Seniors Dance Art In The Square Metroport Meals on Wheels Home-delivered meals (Monday-Friday) 1,885 meals in 2015 Weekly Senior Center Lunch 4,708 meals in 2015 Call A Ride Southlake Transportation services for seniors & those with physical challenges Serving Southlake since 2000 Provided 1,415 trips during 2015 The City of Southlake provides municipal services that support the highest quality of life for our residents, businesses, and visitors. We do this by being an exemplary model of balancing efficiency, fiscal responsibility, transparency, and sustainability. Deliver on Our Focus Areas Critical Business Outcomes Performance Management & Service Delivery Mobility Infrastructure Safety & Security Quality Development Partnerships & Volunteerism CBO1 – Maintain a strong financial position and implement plans and policies to ensure future financial strength. CBO2 – Enhance mobility through aggressive traffic management initiatives and capital project implementation. CBO3 – Engage in thoughtful planning to ensure continued high quality development that is integrated well into the current built environment.CBO4 – Optimize the City’s commercial tax base by attracting high quality new businesses to reduce the tax burden on residential taxpayers. CBO5 – Improve quality of life through progressive implementation of Southlake’s Comprehensive Plan recommendations. CBO6 – Invest to maintain strong public safety to ensure a low crime rate and effective emergency response. Serve our Customers C1 Achieve the highest standards of safety & security C3 Provide attractive & unique spaces for enjoyment of personal interests C6 Enhance the sense of community by providing excellent customer service and citizen engagement opportunities C2 Provide travel convenience within City & region C4 Attract & keep top-tier businesses to drive a dynamic & sustainable economic environment C5 Promote opportunities for partnerships & volunteer involvement Manage the Business B1 Achieve best-in-class status in all City disciplines B2 Collaborate with select partners to implement service solutions B3 Enhance resident quality of life & business vitality through tourism B4 Provide high quality services through sustainable business practices B5 Enhance service delivery through continual process improvement B6 Optimize use of technology Provide Financial Stewardship F2 Invest to provide & maintain high quality public assets F4 Establish & maintain effective internal controls F1 Adhere to financial management principles & budget F3 Achieve fiscal wellness standards Promote Learning and Growth L6 Foster positive employee engagement L1 Ensure our people understand the strategy & how they contribute to it L2 Enhance leadership capabilities to deliver results L5 Empower informed decision-making at all levels in the organization L4 Recognize & reward high performers L3 Attract, develop & retain a skilled workforce City of Southlake Strategy Map Questions? Kate Meacham 817.748.8018 Agenda Item 4H – 4L is the consideration of five Community Services Agreements. Specifically, City Council will consider continuation of the community services agreements the City has with GRACE, SafeHaven of Tarrant County, Southlake Community Band, Call a Ride Southlake and Metroport Meals on Wheels organizations. The existing Agreements will expire on September 30, 2016. The City works with non-profit Community organizations to provide social, educational, economic, and cultural programs and services for Southlake citizens and businesses Through these agreements, it allows for services to be provided without the City having to fund additional personnel and capital investments, as well as the ongoing administrative and operational expenses that would be required to provide these services to the community The community services agreements for Council’s consideration are based on previous agreements. In 2011, a task force consisting of several Council members, members from the City Manager’s Office and Community Services staff worked to standardize the agreements and clarified the scope of services required by both the organizations and the City.   The proposed agreements are for a period of three years, October 1, 2016 through September 30, 2019. Funding for each Community Services Agreement is included in the proposed FY 2017 annual budget, and will also be included in subsequent budget proposals as required by the term for each agreement. The total amount allocated for the proposed agreements for FY 2017 is $58,000.   These amounts are same as in the previous agreements. City funding supports GRACE’s 24/7 short term emergency assistance for food and clothing needs, direct aid for utilities, rent, medicine, gasoline, and other vital necessities, referrals to area agencies and organizations, distribution of furniture, case management for repeated or extended emergency assistance, supplemental food commodities distribution for household on a low or fixed income and medical attention for uninsured residents at community clinic provided to Southlake citizens.   In 2015, GRACE served 5,059 unduplicated individuals, including 69 from Southlake. Specific to Southlake, GRACE provided 797 total service units to residents at an approximate value of $22,946. Service units include food, clothing, rent assistance, utility payments, other financial assistance, furniture, medical services and agency information. GRACE provided $6,302 in rental assistance, utility payments and food for Southlake citizens. City funding supports SafeHaven of Tarrant County emergency services consisting of shelter, clothing, food and transitional housing for victims of family violence, crisis intervention, a 24-hour crisis Hot Line, parenting education, case management, counseling, legal assistance in the form of attorney services, protective orders, victim’s compensation, and 24-hour crisis response to Southlake Police Department. In 2015, eight (8) Southlake citizens received services from SafeHaven at an estimated cost of $3,790, and six (6) community service presentations were provided to area groups with approximately 87 in attendance at a cost of $270. City funding supports Southlake Community Band as they bring cultural arts and music to Southlake citizens through performances during the year. Annual concerts by the Southlake Swing Band and Concert Band include Spring and Fall Concerts in Town Square, Home for the Holidays, Annual Young Peoples Concert, Stars & Stripes, Art in the Square and other concerts.   The City receives services of sixty-five musicians, their equipment, transportation, time and logistics for the Concert Band and the band provides its own sound system in most cases including a sound engineer and setup crew. When the Southlake Swing Band performs, it consists of a full seventeen-piece jazz orchestra, a jazz vocalist, a hired director, a full audio equipment setup and formal attire for participants.   During FY 2015, Southlake Community Band conducted 93 separate events, including practices, rehearsals and community concerts for Southlake. These events provided opportunities for citizens to participate, resulting in approximately 5,922 participant-hours of activities for Southlake citizens. Southlake Community Band provides these services to Southlake citizens on an approximate annual operating budget of $12,000.   Southlake Community Band currently receives $9,000/year from the City. City funding supports MMOW weekly Southlake senior luncheon program and home delivered meal program to Southlake residents.   In 2015, MMOW provided 1,885 meals delivered to seventeen (17) Southlake residents. Metroport provided 4,708 meals at the Southlake Senior Activity Center; approximately 41.8% of attendees were Southlake residents, 58.2% were non-Southlake residents. Call a Ride Southlake has been serving Southlake for over 15 years. City funding supports CARS operations to provide seniors of Southlake along with individuals with disabilities transportation to non-emergency medical appointments, dental appointments, and health care providers within a 25-mile radius of the Senior Center, along with rides to the grocery store, drug store, bank, personal grooming, social events within seven miles of the Center.   During the past year, CARS supported Southlake citizens by: Providing approximately 1,415 one-way trips; Serving about 380 seniors; Using 25 volunteer drivers Approval of the Agreements are linked to the City’s Strategy Map Focus Areas of Performance Management and Service Delivery and Partnerships and Volunteerism and meets the corporate objectives to Collaborate with Select Partners to Implement Service Solutions; and Promote Opportunities for Partnerships and Volunteer Involvement. This concludes the presentation and I’d be happy to answer any questions.