Customer Adjustment Request (CAR) Form

For individuals who are not yet comfortable with returning to Champions Club we have implemented a temporary membership suspension program. Memberships are eligible for 30 or 60 day suspensions. Email confirmation will be sent once suspended.

As of 3/1/21, members currently on suspension are eligible for one additional 30, 60 or 90 day suspension renewal. After the suspension renewal period has ended the membership will automatically reactivate.

New suspensions requested 3/1/21 or later will automatically reactivate at the end of the suspension period. 

Memberships are non-refundable. A CAR form must be submitted at least seven days prior to the next auto payment date in order to stop the payment from being processed. The City shall set all passes requested for non-renewal for the next billing date. Members may continue to use the membership through the date already purchased. The City will not issue prorated refund for memberships.

Locker rentals are non-refundable.  Locker cancellation requests must be submitted at least seven (7) days prior to the next auto payment date in order to stop the payment from being processed. The City shall set all locker rentals for non-renewal for the next billing date. Members may continue to use the locker rental through the date already purchased. The City will not issue prorated refunds for locker rentals.

Specific Program Refund Policies:

Only one cancellation/transfer request shall be allowed per original transaction. Therefore, a transaction shall not be transferred and then cancelled and receive any refund amount.

A business day is defined as Monday through Friday with the exception of City holidays. 

Camp Mania, Teen Scene, Cross Timbers Nature Camp, and Cross Timbers Forest Preschool Programs - Customer must submit a refund and transfer request at least seven (7) business days prior to the start date. A $35 administrative fee shall apply per registration item;

Under Armour Under the Lights - A full or 100% registration fee refund will be issued if refund requested before uniforms are ordered for the league which occurs 4 weeks prior to first week of games. A half or 50% registration fee refund will be issued if requested after uniforms are ordered and prior to the 2nd game of the season - not 2nd week of the season. No refunds will be processed after the 2nd game of the season. In the event that the Under the Lights Flag season is canceled prior to the 4th game of the season due to an unforeseen event, then half or 50% registration fee refund will be processed. If the season is canceled after the 4th game of the season due to an unforeseen event, no refund will be processed.

Program Refund Policy:

The City shall issue a refund on a pro-rated basis until the second class/game. A $5 administrative fee shall apply per registration item; The City shall not issue a refund for athletic team fees after the City releases the league schedule. A $35 administrative fee shall apply per registration item for any refund prior to the schedule release;

Customer must submit a refund request for one-day programs at least three (3) business days prior to the program start date. A $5 administrative fee shall apply per registration item; 

If the Customer submits a request within 30 days of registration for any fees previously paid at a rate other than the customer's eligible rate, the City shall adjust and refund the difference. 

Updated Program Refund Policy-- effective 6/1/25

 Customers shall submit a refund or transfer request at least seven (7) days prior to the program start date. 

The City shall not issue a refund after this date. A ten dollar ($10) administrative fee may apply per registration item refunded. For Camp Mania, Cross Timbers Nature Camp, Cross Timbers Forest Preschool, Club Metro Camp and Learn to Swim Lessons a forty dollar ($40) administrative fee shall apply per registration item refunded. For individual athletic league registrations, a twenty five dollar ($25) administrative fee shall apply per registration item refunded if a uniform order has been placed prior to the refund request.

The City shall not issue a refund for athletic team fees after the City releases the league schedule.

 Personal training, small group training and private lesson packages are non-refundable and non-transferable.

If the customer submits a request within thirty (30) days of registration for any fees previously paid at a rate other than the customer’s eligible rate, the City shall adjust and refund the difference.

The administration fees do not apply to programs with registration fees of twenty dollars ($20) or less. 

Memberships are non-refundable.  For monthly memberships a CAR form must be submitted at least seven days prior to the next auto payment date in order to stop the payment from being processed. Membership may continue to be used up and through the date already purchased.  Pro-rated refunds are not issued for memberships.